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Support Analyst Jobs (NOW HIRING)

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Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You'll troubleshoot technical issues, collaborate with cross ...

pathwayRP

Support Analyst

Chicago, IL · On-site

Middle-Office support for off shore clients - London Office. Responsible for small Java/Shell ... Desktop troubleshooting and performance analysis skills. Understanding of networks and Windows ...

IntePros

Support Analyst

Philadelphia, PA · On-site

Our award-winning healthcare client is seeking a Support Analyst to provide hands-on End User Device (EUD) and Service Desk support across multiple onsite locations. This individual will serve as a ...

AA2IT

Contract Support Analyst

Kansas City, MO · Remote

$25 - $29/hr

Contract Support Analyst Title: Contract Support Analyst Pay Rate: $25-29/HR Location: 1 Nassau Circle, Kansas City - M-F | 7:30am - 4:00 Resource's typical working day: * Manage AR/AP transactions:

Patientco

Strategic Partner Support Analyst

Lehi, UT · On-site +1

$88K - $109K/yr

ABOUT THIS POSITION The position will collaborate with Channel, Partner Operations, Client Support ... Strong time management, analytical skills, and troubleshooting skills. * EDI healthcare experience ...

Crew Career Center

Strategic Partner Support Analyst

Lehi, UT · On-site +1

$88K - $109K/yr

ABOUT THIS POSITION The position will collaborate with Channel, Partner Operations, Client Support ... Strong time management, analytical skills, and troubleshooting skills. * EDI healthcare experience ...

Waystar

Support Analyst

Atlanta, GA · On-site +1

ABOUT THIS POSITION The position will collaborate with Channel, Partner Operations, Client Support ... Strong time management, analytical skills, and troubleshooting skills. * EDI healthcare experience ...

Waystar

Support Analyst

Atlanta, GA · On-site

ABOUT THIS POSITION The position will collaborate with Channel, Partner Operations, Client Support ... Strong time management, analytical skills, and troubleshooting skills. * EDI healthcare experience ...

DeepIntent

Platform Support Analyst

New York, NY · On-site

$100K - $115K/yr

DeepIntent is seeking a Platform Support Analyst to join its growing team based in New York, New York. The Platform Support Analyst will report to the Sr. Director, Platform Support. * Address ...

RWS Group

Business Support Analyst

Oklahoma City, OK · On-site

The Business Support Analyst role at Propylon is suitable for someone with several years of experience, having previously worked on a helpdesk as a Support Analyst, where the position involved ...

Gnostech

Congressional Support Analyst

Arlington, VA · On-site

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support Analyst Salary * Commensurate with industry position, depending on experience. Travel * May involve ...

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How much do support analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

More about Support Analyst jobs
What cities are hiring for Support Analyst jobs? Cities with the most Support Analyst job openings:
Who are the top companies hiring for Support Analyst jobs? The top employers for Support Analyst jobs are:
What states have the most Support Analyst jobs? States with the most job openings for Support Analyst jobs include:
What job categories do people searching Support Analyst jobs look for? The top searched job categories for Support Analyst jobs are:
What are popular job titles related to Support Analyst jobs? For Support Analyst jobs, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 32% Full Time, 3% Part Time, 59% Contract, and 3% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Technical Support Analyst

Technical Support Analyst

Procom Consultants Group

Dallas, TX • On-site

Contractor

Posted 11 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas. 


Technical Support Analyst Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 

Technical Support Analyst Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills.

Ability to multi-task and prioritize job requirements. 

Strong personal organization skills. 

Bachelor's degree preferred, but not required. 

McAfee's product knowledge is a plus


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


12+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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