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Support Analyst Jobs (NOW HIRING)

MARS Solutions Group

CRD Support Analyst

Boston, MA · On-site

$80 - $85/wk

CRD Support Analyst Location: Boston MA (preferred), Remote possible MARS Solutions Group is looking for an experienced CRD Support Analyst located in Boston MA. Our client is a Global Asset ...

Sierra ITS

Application Support Analyst

Lake Fork, IL · On-site

$42/hr

Application Support Analyst Technology - It comes naturally to you, and you quickly become an expert on whatever you get your hands on. Sierra ITS has been asked by the nation's top company in its ...

nLeague

Application Support Analyst

Hartford, CT · On-site

Application Support Analyst Client: CT OEC Location: 450 Columbus Blvd Hartford, Connecticut 06103 Duration: 10+ Months (On-Site) Ther Office of Early Childhood is seeking a Application Support ...

TECO

Data Support Analyst

Tampa, FL · Hybrid

Title: Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days | 4 days in office and 1 remote Help Support Customer Programs Through Data, Process ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · Hybrid

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and become a trusted resource for the government customers who rely on it. If you want a real entry point ...

westminster

Yardi Support Analyst

Manhattan, NY · On-site

The Yardi Support Analyst focuses on providing application support services to our various property management and development offices as well as our corporate offices in New York and Florham Park.

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Perform various aspects of application support including installation and configuration of software, problem diagnosis and repair and troubleshooting. Technical Support Analyst records all contacts ...

360 IT Professionals

murex support analyst

Chicago, IL · On-site

Contribute to customer and support analyst "how to" documentation, knowledge base articles, and internal troubleshooting guides. * Ability to prioritize tasks and manage time effectively under time ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of ...

State of Oregon

Operations Support Analyst

Salem, OR · On-site

$4.3K - $5.9K/wk

Operations Support Analyst Administrative Specialist 2 - Operations Support Analyst Oregon Department of Transportation Public Transportation Division Program Service Unit Salem The role: Are you ...

Compassus

The Technology Support Analyst role plays a pivotal function in ensuring the seamless operation and optimization of the organization's Patient Management Software. Primarily responsible for ...

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Support Analyst information

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How much do support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
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Support Analyst jobs near you
Infographic showing various Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Support Analyst

Walterboro, SC • On-site

Palmetto Rural Telephone Cooperative, Inc.
See more jobs at Palmetto Rural Telephone Cooperative, Inc.external

$27 - $37/hr

Full-time

Posted 11 days ago

Job description

General Summary:
Provides technical support to PRTC's telephone, broadband, video, security and managed IT subscribers. Assists field technicians by providing technical support, provisioning services and dispatching and clearing trouble tickets. Performs service disconnect and reconnect services as needed. Any other assignments as deemed necessary by the Network Operations Supervisor.
Essential Job Functions:
  • Responsible for answering the PRTC technical support line, entering troubles and troubleshooting customer issues over the phone.
  • Responsible for troubleshooting and dispatching and clearing customer trouble tickets.
  • Responsible for supporting field technicians as needed by providing technical and provisioning assistance.
  • Performs required work necessary to complete assignment, installation and maintenance testing of subscriber services.
  • Responsible for testing of all subscriber lines through remote facilities for installation and maintenance purposes. Have working knowledge of remote test facilities.
  • Works with Installation Technicians and Cable Maintenance Technicians on installation and maintenance of subscriber services and associated facilities.
  • Responsible for handling customer support requests promptly and accurately with a focus on customer satisfaction.
  • Should escalate complaints accordingly and ensure customer issues are being resolved by the appropriate department.
  • Serves as a personal link between PRTC and subscribers and the general public, on service problems and questions.
  • Responsible for clearing trouble reports that are received on a daily basis.

Education and Experience:
  • High school degree required.
  • A+ or Network+ certification or equivalent is required.
  • Qolsys and Alarm.com certification recommended.
  • Experience and knowledgeable in network troubleshooting techniques.
  • Knowledge and skills usually acquired through technical, basic electronics training, and two or more years of experience in IT, Central Office or Plant Operations.

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