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Support Analyst Jobs (NOW HIRING)

WellSky

Support Analyst

Overland Park, KS

$2.5K/yr

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely ...

WellSky

Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely ...

WellSky

Support Analyst

Overland Park, KS · On-site

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely ...

Procom Services

Technical Support Analyst

Plano, TX

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Sierra Interactive

Support Analyst

As a Sierra Interactive Support Analyst, you will provide excellent technical and account management support as our clients utilize our real estate websites and CRM platform. Your job is to ensure ...

campus4tech

Application Support Analyst

Houston, TX · On-site

Job Title- Application Support Analyst - Marketing & Sales (AMS) Location- Houston, TX, United States, 77002 Reporting Type- Onsite Duration: 35 Months The ideal candidate is a junior to mid-level ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Job Summary : mthree is seeking a Production Support Analyst to join their Front Office facing Prime Brokerage, Funding, Equity Finance and Securities Lending Trading and Risk group at a major ...

Gnostech

Congressional Support Analyst

Arlington, VA · On-site

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support Analyst Salary * Commensurate with industry position, depending on experience. Travel * May involve ...

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

Senior Tech Support Analyst About the Role: The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Policy Support Analyst Quantico, VA The Policy Support Analyst reports directly to the Project Manager. This position will provide RTAM with administrative assistance services, to include supporting ...

RevSpring Inc

Application Support Analyst

Hamilton, NJ · On-site

Application Support Analyst Job Summary: RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients ...

Hui Huliau

Endpoint Support Analyst

DC · Remote

The Endpoint Support Analyst is responsible for supporting, securing, deploying, and maintaining endpoint devices and Microsoft 365 services across the organization. This position provides Tier I/II ...

New

Sammons Industrial

Support Analyst

Dallas, TX · On-site

Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care. * Manage IT assets, assist with ...

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Support Analyst information

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$14

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$56

How much do support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What skills do you need to be a support analyst?

Support analysts need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve problems efficiently, and technical knowledge of hardware, software, and networking. Familiarity with ticketing systems and customer service skills are also important, along with relevant certifications such as CompTIA A+ or ITIL. The role often requires the ability to work under pressure and adapt to new technologies quickly.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What tech jobs pay $400,000 a year?

Support analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level may also include bonuses, stock options, or profit sharing.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for hardware, software, and network issues within an organization. They often use diagnostic tools, communicate with users to identify problems, and document solutions to ensure smooth IT operations. Strong communication skills and knowledge of IT systems are essential for this role.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
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Support Analyst jobs near you
Support Analyst

Support Analyst

WellSky

Overland Park, KS

$2.5K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

WellSky rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

135th of 209 rated software companies

Job description

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely resolution of escalated client issues involving a variety of WellSky solutions, including clinical, billing, training, and technical troubleshooting.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

  • Support user-facing applications in a fast-paced environment.
  • Provide superior client service and ensure outstanding quality resolutions.
  • Troubleshoot and document solution operations.
  • Complete thorough documentation of issues.
  • Ensure the required response and resolution times are met.
  • Collaborate with and support other team members.
  • Perform other job duties as assigned.

Required Qualifications:

  • Bachelor's Degree or equivalent work experience
  • At least 0-2 years relevant work experience

Job Expectations:

  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time

#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

  • Excellent medical with Rx, dental, and vision benefits

  • Mental Health support through EAP

  • Generous paid time off, plus 13 paid holidays

  • 100% vested 401(K) retirement plans

  • Educational assistance up to $2500 per year

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