ZipRecruiter

Log In

ESRI
ESRI

60 Esri Support Analyst Jobs Hiring Near You

Esri

Support Analyst l-Infrastructure

Redlands, CA · On-site

$70K - $83K/yr

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...

Esri

Support Analyst l-Infrastructure

Redlands, CA

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...

Esri

Support Analyst l-Infrastructure

Charlotte, NC · On-site

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...

Esri

Support Analyst l-Infrastructure

Charlotte, NC · On-site

$70K - $83K/yr

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...

Esri

Support Analyst ll-GIS Regulated Industries

Vienna, VA · On-site

$70K - $94K/yr

Overview As a Support Analyst II, you will focus on leveraging your ArcGIS Platform expertise to ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...

Esri

Product Analyst

Redlands, CA · On-site

$70K - $110K/yr

... Esri! The Product Analyst focuses on advanced analytics and data-driven insight generation to influence product and business decision making. This role plays a key part in supporting and shaping the ...

Esri

Product Analyst

Redlands, CA · On-site

Esri is a company dedicated to creating positive global change through GIS technology. They are ... Responsibilities : • Design, build, and maintain analytics‑focused data models that support the ...

Esri

Product Analyst

Redlands, CA · On-site

Esri is a leading company in the GIS technology sector, and they are seeking a Product Analyst to ... Responsibilities : • Design, build, and maintain analytics‑focused data models that support the ...

Esri

Reporting Analyst

Redlands, CA · On-site

$72K - $135K/yr

... to support the department and various divisions across Esri * Collaborate and partner with Finance and Accounting teams for continuous process improvement in Reporting initiatives and other ...

Esri

Business Analyst

Redlands, CA · On-site

$70K - $99K/yr

Prior experience designing and building information products supporting Human Resources or ... Familiar with SQL and relational databases #LI-JH2 #LI-onsite Total Rewards Esri's competitive ...

New

Esri

Sr. Business Systems Analyst - CDP & MAP

Redlands, CA · On-site

$81K - $141K/yr

Join Esri's corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business ...

Esri

Product Analyst

Redlands, CA

... Esri! The Product Analyst focuses on advanced analytics and datadriven insight generation to influence product and business decision making. This role plays a key part in supporting and shaping the ...

Esri

Marketing Activation Specialist

Redlands, CA · On-site

$74K - $131K/yr

... supporting cross-channel campaign coordination in a B2B marketing environment * Familiarity with campaign performance reporting, dashboards, or marketing analytics tools #LI-KM2 Total Rewards Esri ...

next page

Showing results 1-20

All JobsEsri JobsEsri Support Analyst Jobs

ESRI Jobs Information

Do workers at Esri get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Esri pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

At Esri, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from Esri affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between July 2025 and March 2026.

Do people get paid time off at Esri?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and March 2026.

Do workers at Esri worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Esri?

Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Esri managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Esri spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Esri?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Is working at Esri good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people at Esri feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Esri get to take their breaks without interruption?

Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Esri?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Esri enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Esri recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Esri?

Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Esri?

Most people are given support to advance their career here.
In the last year, 90% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think Esri’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
54% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Esri is doing?

Most people feel well informed about how the company is doing.
92% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

What other companies are hiring for Support Analyst jobs?

What are the most popular jobs at Esri?

What are the most popular categories at Esri?

Infographic showing various Support Analyst job openings at Esri in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, and 11% Remote job distribution.

Support Analyst l-Infrastructure

Esri

Redlands, CA • On-site

$70K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Esri rating

9.6

Company rating: 9.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

6th of 247 rated software companies

Job description

Overview
As a Support Analyst I, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections with vital IT principles like networking, databases, cloud computing, and software issue resolution. Your proactive and resourceful approach will drive creative solutions to our customers' most complex challenges while thriving in a dynamic and collaborative setting. You will have the opportunity to aid our customers in utilizing the GIS platform effectively to further increase the benefits of location intelligence. Embark on a rewarding journey with Esri, where you'll be part of a team that delivers exceptional global technical support, guiding customers towards the effective and impactful usage of GIS. At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.
Responsibilities
  • Embrace innovative thinking. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
  • Empower our customers to be successful. Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
  • Become a technical expert. Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
  • Fostering an environment of helpfulness and collaboration. Partner with team members to identify common patterns, align on the best path forward, and solve cases.
  • Understand our customers. Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers.

Requirements
  • 1+ years of professional and customer service experience in a similar position, supporting similar responsibilities
  • Ability to learn the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
  • Experience communicating with customers with varying technical aptitudes in GIS and information technology
  • Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
  • Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth
  • Be self-motivated, a proactive problem solver, team oriented, and creative
  • Bachelor's degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field

Recommended Qualifications
  • Professional experience with Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise
  • Understanding of cloud computing concepts and environments (Microsoft Azure or AWS)
  • Proficiency in computer troubleshooting such as such as reading network traffic and configuring software
  • Proficiency with one or more programming languages (C#, .NET, Java, C++, Swift, Kotlin or JavaScript)
  • Master's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field

#LI-DS5
#LI-onsite
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$70,304-$83,200 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

What Esri employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ESRI logo

About ESRI

Sourced by ZipRecruiter

Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Industry

Scientific research and development services

Company size

1,001 - 5,000 Employees

Headquarters location

Redlands, CA, US

Year founded

1969

View All ESRI Jobs

Apply