Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
20 Esri Support Analyst Jobs Hiring Near You
Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Support Analyst l-Infrastructure
Charlotte, NC · On-site
$70K - $83K/yr
Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Support Analyst l-Infrastructure
Charlotte, NC · On-site
$70K - $83K/yr
Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Support Analyst l-Infrastructure
Redlands, CA · On-site
$70K - $83K/yr
Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Support Analyst l-Infrastructure
Redlands, CA · On-site
$70K - $83K/yr
Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Premium Support Analyst ll, Infrastructure
Redlands, CA · On-site
$70K - $94K/yr
Overview As a Support Analyst II, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Premium Support Analyst ll, Infrastructure
Redlands, CA · On-site
$70K - $94K/yr
Overview As a Support Analyst II, emphasizing your technical proficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Esri is a company committed to delivering exceptional global technical support to its customers. The Support Analyst ll will provide high-quality technical support, analyze customer issues, and ...
Esri is a company committed to delivering exceptional global technical support to its customers. The Support Analyst ll will provide high-quality technical support, analyze customer issues, and ...
Overview As a Support Analyst II,emphasizing your technicalproficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
Overview As a Support Analyst II,emphasizing your technicalproficiency, you will delve into the ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...
At Esri, we are committed to our customers and their success. It is a place for you to do your best ... Analyze customer issues to identify, understand, and articulate the core problem and potential ...
At Esri, we are committed to our customers and their success. It is a place for you to do your best ... Analyze customer issues to identify, understand, and articulate the core problem and potential ...
Support Analyst ll-Infrastructure, Regulated Industries
Redlands, CA · On-site
$70K - $94K/yr
At Esri, we are committed to our customers and their success. It is a place for you to do your best ... Analyze customer issues to identify, understand, and articulate the core problem and potential ...
Support Analyst ll-Infrastructure, Regulated Industries
Redlands, CA · On-site
$70K - $94K/yr
At Esri, we are committed to our customers and their success. It is a place for you to do your best ... Analyze customer issues to identify, understand, and articulate the core problem and potential ...
Product Analyst
Redlands, CA · On-site
Esri is a company dedicated to creating positive global change through GIS technology. They are ... Responsibilities : • Design, build, and maintain analytics‑focused data models that support the ...
Product Analyst
Redlands, CA · On-site
Esri is a company dedicated to creating positive global change through GIS technology. They are ... Responsibilities : • Design, build, and maintain analytics‑focused data models that support the ...
Product Analyst
Redlands, CA · On-site
$70K - $110K/yr
... Esri! The Product Analyst focuses on advanced analytics and data-driven insight generation to influence product and business decision making. This role plays a key part in supporting and shaping the ...
Product Analyst
Redlands, CA · On-site
$70K - $110K/yr
... Esri! The Product Analyst focuses on advanced analytics and data-driven insight generation to influence product and business decision making. This role plays a key part in supporting and shaping the ...
Product Analyst
Redlands, CA · On-site
Esri is a leading company in the GIS technology sector, and they are seeking a Product Analyst to ... Responsibilities : • Design, build, and maintain analytics‑focused data models that support the ...
Product Analyst
Redlands, CA · On-site
Esri is a leading company in the GIS technology sector, and they are seeking a Product Analyst to ... Responsibilities : • Design, build, and maintain analytics‑focused data models that support the ...
Sr. Product Engineer - ArcGIS Business Analyst Enterprise
Redlands, CA · On-site
$93K - $159K/yr
... to join Esri. As part of a collaborative development and product engineering team, you'll help ... Support the software product life cycle by contributing to software requirements definition ...
Sr. Product Engineer - ArcGIS Business Analyst Enterprise
Redlands, CA · On-site
$93K - $159K/yr
... to join Esri. As part of a collaborative development and product engineering team, you'll help ... Support the software product life cycle by contributing to software requirements definition ...
Sr. Business Systems Analyst - CDP & MAP
Redlands, CA · On-site
$81K - $141K/yr
Join Esri's corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business ...
Sr. Business Systems Analyst - CDP & MAP
Redlands, CA · On-site
$81K - $141K/yr
Join Esri's corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business ...
Product Analyst
Redlands, CA · On-site
... Esri! The Product Analyst focuses on advanced analytics and datadriven insight generation to influence product and business decision making. This role plays a key part in supporting and shaping the ...
Product Analyst
Redlands, CA · On-site
... Esri! The Product Analyst focuses on advanced analytics and datadriven insight generation to influence product and business decision making. This role plays a key part in supporting and shaping the ...
Marketing Activation Specialist
Redlands, CA · On-site
$74K - $131K/yr
... supporting cross-channel campaign coordination in a B2B marketing environment * Familiarity with campaign performance reporting, dashboards, or marketing analytics tools #LI-KM2 Total Rewards Esri ...
Marketing Activation Specialist
Redlands, CA · On-site
$74K - $131K/yr
... supporting cross-channel campaign coordination in a B2B marketing environment * Familiarity with campaign performance reporting, dashboards, or marketing analytics tools #LI-KM2 Total Rewards Esri ...
... to join Esri. As part of a collaborative development and product engineering team, you'll help ... Support the software product life cycle by contributing to software requirements definition ...
... to join Esri. As part of a collaborative development and product engineering team, you'll help ... Support the software product life cycle by contributing to software requirements definition ...
Join Esri's corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business ...
Join Esri's corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business ...
Sr. GIS Partner Manager - Utilities, Telecom, Rail
Redlands, CA · On-site
$84K - $113K/yr
Familiarity with Esri technology in support of partner campaigns across the lifecycle (planning, targeting, analysis, communications) * Established experience in channel management and/or business ...
Sr. GIS Partner Manager - Utilities, Telecom, Rail
Redlands, CA · On-site
$84K - $113K/yr
Familiarity with Esri technology in support of partner campaigns across the lifecycle (planning, targeting, analysis, communications) * Established experience in channel management and/or business ...
Sr. GIS Partner Manager - Utilities, Telecom, Rail
Charlotte, NC · On-site
$82K - $110K/yr
Familiarity with Esri technology in support of partner campaigns across the lifecycle (planning, targeting, analysis, communications) * Established experience in channel management and/or business ...
Sr. GIS Partner Manager - Utilities, Telecom, Rail
Charlotte, NC · On-site
$82K - $110K/yr
Familiarity with Esri technology in support of partner campaigns across the lifecycle (planning, targeting, analysis, communications) * Established experience in channel management and/or business ...
ESRI Jobs Information
Do workers at Esri get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.
67% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.
Does Esri pay people when they’re sick?
Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
At Esri, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and March 2026.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and March 2026.
Is the health insurance from Esri affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between July 2025 and March 2026.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between July 2025 and March 2026.
Do people get paid time off at Esri?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and March 2026.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and March 2026.
Do workers at Esri worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.
100% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.
How easy is it to get time off at Esri?
Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
93% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
Do Esri managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.
Do jobs at Esri spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.
How easy is it to take sick days at Esri?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
Is working at Esri good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.
Do people at Esri feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Esri get to take their breaks without interruption?
Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
92% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
Is it stressful to work at Esri?
Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
71% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Esri enjoy their jobs?
Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.
83% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Esri recommend working with their team?
Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people get enough training when they start at Esri?
Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
85% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people get support to advance at Esri?
Most people are given support to advance their career here.
In the last year, 90% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.
In the last year, 90% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people think Esri’s headquarters understands what’s happening where they work?
Most people think headquarters understands what’s happening where they work.
54% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
54% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
Do workers feel well informed about how Esri is doing?
Most people feel well informed about how the company is doing.
92% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
92% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Support Analyst jobs?
What are the most popular jobs at Esri?
What are the most popular categories at Esri?
Esri rating
9.6
Based on 14 frontline employees who took The Breakroom Quiz
8th of 242 rated software companies
Job description
Overview
As a Support Analyst I, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections with vital IT principles like networking, databases, cloud computing, and software issue resolution.Your proactive and resourceful approach will drive creative solutions to our customers' most complex challenges while thriving in a dynamic and collaborative setting. You will have the opportunity to aid our customers in utilizing the GIS platform effectively to further increase the benefits of location intelligence.Embark on a rewarding journey with Esri, where you'll be part of a team that delivers exceptional global technical support, guiding customers towards the effective and impactful usage of GIS. At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.
Responsibilities
- Embrace innovative thinking. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
- Empower our customers to be successful.Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
- Become a technical expert. Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
- Fostering an environment of helpfulness and collaboration. Partner with team members to identify common patterns, align on the best path forward, and solve cases.
- Understand our customers. Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers.
Requirements
- 1+ years of professional and customer service experience in a similar position, supporting similar responsibilities
- Ability to learn the configuration, usage, and performance conceptsof ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
- Experience communicating with customers with varying technical aptitudes in GIS and information technology
- Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
- Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth
- Be self-motivated, a proactive problem solver, team oriented, and creative
- Bachelor's degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field
Recommended Qualifications
- Professional experience with Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise
- Understanding of cloud computing concepts and environments (Microsoft Azure or AWS)
- Proficiency in computer troubleshooting such as such as reading network traffic and configuring software
- Proficiency with one or more programming languages (C#, .NET, Java, C++, Swift, Kotlin or JavaScript)
- Master's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field
#LI-DS5
#LI-onsite
About ESRI
Sourced by ZipRecruiter
Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Industry
Scientific research and development services
Company size
1,001 - 5,000 Employees
Headquarters location
Redlands, CA, US
Year founded
1969