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Support Analyst Jobs in Massachusetts (NOW HIRING)

Fidelity Investments

Executive Support Analyst

Boston, MA · On-site

$80K - $153K/yr

The Role Executive Support Analyst, High Touch Services The Executive Support Analyst provides dedicated technology support and productivity services to Fidelity's Senior Leadership team and Board of ...

MARS Solutions Group

CRD Support Analyst

Boston, MA · On-site

$80 - $85/wk

CRD Support Analyst Location: Boston MA (preferred), Remote possible MARS Solutions Group is looking for an experienced CRD Support Analyst located in Boston MA. Our client is a Global Asset ...

Dlapiper

Litigation Support Analyst

Boston, MA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Dexian DISYS

Technology Support Analyst

Boston, MA · On-site

Diagnose, troubleshoot and resolve escalated software, hardware, security and network incidents from Level 1 Technical Support team, escalating to Level 3 analysts or higher-level support as needed.

Benchling

Product Support Analyst

Boston, MA · On-site

$73K - $90K/yr

The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...

Stantec

Desktop Support Analyst

Boston, MA · On-site

$77K - $112K/yr

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United ...

Stantec

Desktop Support Analyst

Boston, MA · On-site

$77K - $112K/yr

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United ...

Morgan Stanley

Sales Support Analyst

Boston, MA · On-site

$65K - $75K/yr

Run hypothetical mutual fund reports and TA's (Transition Analysis) for Internal Wholesalers to use with advisors to sell EV products. * Support marketing campaigns through regular literature ...

Morgan Stanley

Sales Support Analyst

Boston, MA · On-site

$65K - $75K/yr

Run hypothetical mutual fund reports and TA's (Transition Analysis) for Internal Wholesalers to use with advisors to sell EV products. * Support marketing campaigns through regular literature ...

Stem Xpert

TRADING SYSTEM SUPPORT ANALYST

Boston, MA · On-site

Analysis of internal operations, seeking ways to improve work flows through automation. Minimizing operational, monetary, and reputational risk to the firm by creating and supporting a thoroughly ...

TEKsystems

Desktop Support Analyst

Norwell, MA

$28 - $40/hr

Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration)

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How much do support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for support analyst in Massachusetts is $34.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.13 and $41.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
What cities in Massachusetts are hiring for Support Analyst jobs? Cities in Massachusetts with the most Support Analyst job openings:
What are popular job titles related to Support Analyst jobs in MA? For Support Analyst jobs in MA, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,273 per year, or $34.3 per hour.

Executive Support Analyst

Fidelity Investments

Boston, MA • On-site

$80K - $153K/yr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

15th of 150 rated financial services

Job description


Note: Fidelity is not providing immigration sponsorship for this position.
The Role
Executive Support Analyst, High Touch Services
The Executive Support Analyst provides dedicated technology support and productivity services to Fidelity's Senior Leadership team and Board of Trustees meetings. As a member of the team, you must be adaptive to change, thrive in a constantly evolving agile organization, and be an advocate for your customers.
If you have the experience, expertise and enjoy delivering for your clients, a career in High Touch Services at Fidelity may be right for you!
The Expertise we're looking for...
  • 5 plus years of broad enterprise technology support experience across end-user computing, collaboration tools, mobile devices, virtual desktops, cloud-based services, and business-critical applications.
  • Strong hands-on experience troubleshooting and supporting Windows 11, Microsoft 365, macOS, iOS/iPadOS, Android, Zoom, Teams, Intune, Azure AD, virtual desktop platforms, and modern hardware.
  • A bachelor's degree in computer science, information systems, information technology, or equivalent work experience preferred; Microsoft Modern Desktop, Endpoint Administrator, Apple, or related technology certifications are a plus.

The Purpose of Your Role
In this role, you will work with a team of dedicated executive support analysts providing rapid response support for senior leaders by:
  • Provide concierge level technology support and services for associates in the office, at home or on while traveling by resolving a wide range of complex technical issues quickly and professionally.
  • Provide remote and onsite board of trustee meeting support. Provide in room and virtual video conferencing support for meeting execution.
  • Balancing multiple requests and successfully adapt to change with short notice and a positive demeanor.
  • Actively collaborate with your peers and 3rd level support teams and across the organization to correct issues and identify innovative technology solutions.
  • Providing 24x7 after-hours support every 5th week as part of team responsibilities.
  • Support IT projects, including but not limited to annual hardware and software lifecycle activities, product testing, integrations and delivery, offsite event support, home office support, etc.
  • Role is required to be onsite in the Boston office.

The Expertise and Skills You Bring
  • Demonstrate outstanding customer service, communication skills and executive presence.
  • Comfortable working directly with senior level executives. Demonstrate an ability to encourage trust and maintain confidentiality with your clients by delivering technical solutions using professional written and oral communication skills.
  • Highly proficient supporting modern workplace technologies, including Windows 11, macOS, Microsoft 365, Azure AD, Intune-managed endpoints, Azure cloud desktops, laptops, MacBooks, iPads, mobile devices, collaboration tools, and business-critical applications across multiple sites and environments.
  • Experience supporting AV and hybrid meeting technologies, including Zoom Rooms, Teams-enabled meetings, conference room hardware, audio/video peripherals, screen sharing, camera and microphone setup, and live executive meeting support.
  • Expert proficiency in support of mobile devices iOS, iPadOS and Android operating systems.
  • Ability to work independently, address key issues using partial or conflicting data and pattern recognition. Take a broad perspective on problems to identify and detail new, less obvious solutions.
  • Clear and innovative problem solver, with strong collaboration and communications skills.

The Value You Deliver
The Executive Support Analyst helps the executive leadership team meet their business challenges by understanding their technology needs, delivering productivity tools, collaboration services and day to day technology support.
How Your Work Impacts the Organization
Associate IT provides workplace solutions for all Fidelity associates including personal/mobile computing, voice, video, messaging, and collaboration technologies. We are an integral partner enabling the firm to deliver innovative, scalable, industry-leading investment tools that enable our associates to achieve a competitive advantage globally.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
The base salary range for this position is $80,000-$153,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Category:
Information Technology

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