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System Support Specialist Jobs (NOW HIRING)

Leidos

System Support Specialist

Huntsville, AL · On-site

$31.45/hr

This System Support Specialist (SSS) position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. Position will work ...

MSI Express, Inc.

System Support Specialist

Portage, IN · On-site

ROLE PURPOSE/ POSITION SUMMARY The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant ...

Strativia

System Support Specialist

Brownsville, TX · On-site

We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting, technical support, and training for end users. In this role, you'll ensure that computer systems ...

Strativia

System Support Specialist

Brownsville, TX · On-site

We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting, technical support, and training for end users. In this role, you'll ensure that computer systems ...

Strativia

System Support Specialist

Brownsville, TX · On-site

We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting, technical support, and training for end users. In this role, you'll ensure that computer systems ...

Strativia

System Support Specialist

Brownsville, TX

We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting, technical support, and training for end users. In this role, you'll ensure that computer systems ...

DuPage County ROE

System Support Specialist

Wheaton, IL · On-site

$26.95 - $36.47/hr

... System Administrators. 5. Provide level 1 and level 2 support, which would include both basic computer support and intermediate troubleshooting using diagnostic tools and technical references. 6. ...

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All JobsSystem Support Specialist Jobs

System Support Specialist information

See salary details

$31.5K

$63.1K

$108.5K

How much do system support specialist jobs pay per year?

As of Jun 9, 2026, the average yearly pay for system support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What are System Support Specialists?

System Support Specialists are IT professionals responsible for maintaining, troubleshooting, and supporting computer systems and networks within an organization. They assist users with technical issues, install and configure hardware and software, and ensure that systems operate efficiently and securely. Their role often involves diagnosing problems, providing solutions, and collaborating with other IT staff to implement upgrades or resolve complex issues.

How does a System Support Specialist typically collaborate with other IT team members to resolve technical issues?

System Support Specialists often work closely with network administrators, software developers, and help desk staff to troubleshoot and resolve technical problems. They may escalate complex issues to higher-level engineers while providing detailed documentation and initial diagnostics. Regular communication and teamwork are vital, as specialists often need to coordinate with multiple departments to implement solutions or perform system upgrades with minimal disruption. This collaboration ensures that end users receive timely support and that systemic issues are addressed efficiently.

What are the key skills and qualifications needed to thrive as a System Support Specialist, and why are they important?

To thrive as a System Support Specialist, you need a solid understanding of operating systems, troubleshooting techniques, and network fundamentals, usually supported by an associate or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and industry certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Strong problem-solving abilities, patience, and effective communication skills help you address user issues efficiently and maintain positive relationships. These competencies are crucial for minimizing downtime, ensuring reliable system performance, and delivering excellent technical support to end-users.

What is the difference between System Support Specialist vs Network Support Technician?

AspectSystem Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, corporate IT departmentsNetwork operations centers, on-site network support
Employer & IndustryBusinesses, IT service providersTelecommunications, internet service providers
Common Search/ComparisonYesYes

The main difference is that System Support Specialists focus on troubleshooting and maintaining computer systems and software, while Network Support Technicians primarily handle network infrastructure and connectivity issues. Both roles require relevant certifications and often work in similar environments, but their technical focus areas differ.

More about System Support Specialist jobs
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Who are the top companies hiring for System Support Specialist jobs? The top employers for System Support Specialist jobs are:
What states have the most System Support Specialist jobs? States with the most job openings for System Support Specialist jobs include:
What are popular job titles related to System Support Specialist jobs? For System Support Specialist jobs, the most frequently searched job titles are:
System Support Specialist jobs near you
System Support Specialist

System Support Specialist

SRS Distribution, Inc.

Mckinney, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

SRS Distribution rating

7.6

Company rating: 7.6 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

3rd of 13 rated diy builders merchants

Job description

Position Purpose:
The System Support Specialist role focuses on delivering exceptional technical support by diagnosing and resolving hardware and software issues efficiently, thereby reducing downtime and enhancing productivity. By collaborating with cross-functional teams and end-users, the Specialist fosters a secure, efficient technological environment aligned with business objectives, ultimately driving operational excellence and innovation within the organization.
Key Responsibilities:
  • Provide excellent application support on the phone, in person and through ServiceNow ticket resolution. Ensure service levels are met. Keep the system running; respond to issues; answer user questions regarding system features, functionality, and provide resolutions to address issues.
  • Ability to support and train on any product or software that interfaces with the ERP; engage all parties with troubleshooting when needed.
  • Define problems, analyze symptoms, perform root cause analysis, and document resolution.
  • Provide excellent customer service to customers and end-users.
  • Support 3rd party products that interface with core ERP. Examples are Billtrust, Worldview, Saberis, Esker AP Automation, Avalara, Versapay and Worldpay.
  • Assist with projects to implement or enhance software; help with software requirements gathering, design, documentation, unit testing and integration. Will assist in the planning, executing, and implementation for these projects.
  • Train team on any new process or procedures and to keep team updated with new changes.
  • Stand in for the Manager, assist and provide support.

Direct Manager Direct Reports:
  • The System Support Specialist will report directly to the IT Applications & Services Manager. This position does not have any direct reports. The System Support Specialist will collaborate with cross-functional teams and interact with various levels of the organization to execute tasks and achieve departmental objectives efficiently.

Travel Requirements:
  • System Support Specialist role at the company requires occasional travel, to various company locations for Training and experience.

Physical Requirements:
  • The position of System Support Specialist at the company is primarily office-based and involves standard physical expectations typical of an IT support role. This includes the ability to remain in a stationary position, frequently sitting or standing, for extended periods. The role requires the use of computers and standard office equipment, necessitating repetitive hand and wrist movements. Candidates must be able to effectively communicate, both verbally and in written form. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role while maintaining the highest operational standards.

Working Conditions:
  • The System Support Specialist position at the company is based in a dynamic and collaborative hybrid work environment, combining both in-office and remote work to effectively leverage technology and enhance productivity. The role is characterized by a fast-paced, deadline-driven atmosphere that requires keen adaptability and proactive problem-solving skills. This position involves interacting with various teams across the organization, necessitating effective time management and precision to meet project timelines and service level agreements. The hybrid setup provides flexibility, enabling the specialist to balance in-person collaboration and remote efficiency while ensuring optimal service delivery across the organization's technological platforms.

Minimum Qualifications:
  • High School Diploma, GED or equivalent required. Bachelor's degree in IT, Business, or related field preferred.
  • 3+ years of experience supporting a fully integrated software solution (ERP) Agility knowledge would be an advantage,
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively within a team environment.
  • Demonstrated adaptability to fast-paced, dynamic environments.

Preferred Qualifications:
  • Experience with ServiceNow or other ITSM tools.
  • Previous experience in the distribution industry would be ideal.
  • Strong organization and time management skills.
  • Strong interpersonal skills for interacting with team members and customers.
  • Strong problem-solving skills.
  • Ability to work independently and as part of a team.

Minimum Education:
  • High School Diploma, GED or equivalent required. Bachelor's degree in IT, Business, or related field preferred.

Preferred Education:
  • Strong written and verbal communication skills.

Minimum Years Of Work Experience:
  • 3 years in Agility/Application Support or similar role with a large scale enterprise environment.

1 x Late shift every week, and on call schedule to include weekends usually every 5-6 weeks.
Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!
Job Location: SRS Distribution - McKinney
7440 State Highway 121 McKinney, TX 75070-3104
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.
Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

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