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System Support Specialist Jobs (NOW HIRING)

Dow Jones & Company

System Support Specialist

Lagrange, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role You will operate with minimal supervision, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across ...

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Dow Jones

System Support Specialist

White Oak, OH

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide PC support including Windows operating system and basic networking. * Have the willingness and ability to work nights, weekends, and holidays. You Have: * 3-5 years of electro-mechanical ...

Dow Jones & Company

System Support Specialist

Silver Spring, MD · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide PC support including Windows operating system and basic networking. * Have the willingness and ability to work nights, weekends, and holidays. You Have: * 3-5 years of electro-mechanical ...

New

Highmark Residential, LLC

System Support Specialist

Addison, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide daily phone and email support for properties regarding Yardi and other technical programs * Coordinate timely weekly and month-end closings and perform reviews of data submitted * Perform ...

Intelerad

$30.65 - $38.46/hr

  • Medical

  • Retirement

  • PTO

The System Support Specialist I is an integral member of the Client Support team, responsible for delivering reliable, responsive technical support for Intelerad's radiology IT systems deployed ...

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Showing results 21-40

All JobsSystem Support Specialist Jobs

System Support Specialist information

See salary details

$31.5K

$63.1K

$108.5K

How much do system support specialist jobs pay per year?

As of Aug 14, 2026, the average yearly pay for system support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a system support specialist?

System Support Specialists are IT professionals responsible for maintaining, troubleshooting, and supporting computer systems and networks within an organization. They assist users with technical issues, install and configure hardware and software, and ensure that systems operate efficiently and securely. Their role often involves diagnosing problems, providing solutions, and collaborating with other IT staff to implement upgrades or resolve complex issues.

How does a system support specialist collaborate with other IT team members to resolve technical issues?

System Support Specialists often work closely with network administrators, software developers, and help desk staff to troubleshoot and resolve technical problems. They may escalate complex issues to higher-level engineers while providing detailed documentation and initial diagnostics. Regular communication and teamwork are vital, as specialists often need to coordinate with multiple departments to implement solutions or perform system upgrades with minimal disruption. This collaboration ensures that end users receive timely support and that systemic issues are addressed efficiently.

What skills and qualifications are needed to be a system support specialist?

To thrive as a System Support Specialist, you need a solid understanding of operating systems, troubleshooting techniques, and network fundamentals, usually supported by an associate or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and industry certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Strong problem-solving abilities, patience, and effective communication skills help you address user issues efficiently and maintain positive relationships. These competencies are crucial for minimizing downtime, ensuring reliable system performance, and delivering excellent technical support to end-users.

What is the difference between System Support Specialist vs Network Support Technician?

AspectSystem Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, corporate IT departmentsNetwork operations centers, on-site network support
Employer & IndustryBusinesses, IT service providersTelecommunications, internet service providers
Common Search/ComparisonYesYes

The main difference is that System Support Specialists focus on troubleshooting and maintaining computer systems and software, while Network Support Technicians primarily handle network infrastructure and connectivity issues. Both roles require relevant certifications and often work in similar environments, but their technical focus areas differ.

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What states have the most System Support Specialist jobs?

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System Support Specialist jobs near you
Infographic showing various System Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,094 per year, or $30.3 per hour.

System Support Specialist II

Global Lending Services

Greenville, SC

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be a System Support Specialist II at GLS?

The System Support Specialist II is responsible for supporting assigned, proprietary GLS system components. This includes managing issues with the vendors of the various software-as-loan servicing platforms that comprise the operational processes. This position will be responsible for building close working relationships with business, IT, and vendor partners. 

How will you drive value within the organization as a System Support Specialist II?

Ticket Escalations 

  • Identify and prioritize incidents requiring urgent attention. Identify Problems from incident commonalities. 
  • Resolve escalated single-user tickets. 
  • Create and maintain knowledge base articles for Tier 1 Service Desk personnel to increase first call resolution of tickets. 
  • Create and disseminate training materials to agents, leaders, and Learning & Development for recurring user error incidents. 
  • Provide monthly reports on frequently reported single-user incidents, problems, and ticket-elimination projects to business leaders. 
  • Build business cases for product enhancement efforts to Tier 3 for automation or elimination of ticket drivers. 

Major Incident Management 

  • Communicate incident updates to affected stakeholders. 
  • Engage and coordinate communications with Tier 3 Support or the Vendor for resolution of the major incident. 
  • Document business impact, timeline, corrective action, follow-up tasks, and root cause of the major incident. Quantify incident impacts to the business. 
  • Provide monthly reports on system health to business leaders.  
  • Lead postmortem on GLS-initiated major incidents.  
  • Partner with Vendor for RCAs and future mitigation actions on Vendor-initiated major incidents. 
  • Manage process and technical follow-up tasks as Problems to prevent the major incident from recurring. 

Problem Management 

  • Coordinate Problem resolution with responsible engineering group. 
  • Document temporary workarounds for Tier 1 and Tier 2 Support. 
  • Provide status updates on Problem resolution to stakeholders. 

Project Support 

  • Be familiar with upcoming GLS releases of new functionality and impact to the business. 
  • Create Informational Notifications for GLS of planned Vendor releases. Track upcoming Vendor releases for new functionality and possible business impact. 
  • Validate upcoming changes to find issues before rollout to main user base. 
  • Participate in vendor evaluations and proof of concept for new projects or system replacements. 
  • Maintain the CMDB for the relevant business area (once established). 
  • Provide support for the ITSM solution. 
  • Perform other duties as assigned by members of management, and participate in or lead special projects as needed. 
What should you already know to be successful as a System Support Specialist II?
  • Minimum of bachelor's degree required. 
  • Minimum of 2 years' experience in an information technology role required. 
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness.   
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, and interact at all levels within the organization. 
  • Strong verbal and written communication skills. 
  • Team player that can adapt in a fast paced and changing environment. 
  • Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; Ability to quickly learn new computer applications as required.   
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities. 
  • Commitment to exemplifying the organizational core values and key competencies. 
  • Ability to think strategically and deliver tactically.  
Employment Requirements:
  • Must be able to work at a desk/in a seated position up to 100% of the workday.
  • Must be able to constantly operate a computer and other standard office equipment.
  • Must be able to talk and hear to exchange accurate information.
  • Must have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading.
  • This position is full-time.
  • This position does not require travel.
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
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