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System Support Specialist Jobs (NOW HIRING)

Intelerad

$30.65 - $38.46/hr

The System Support Specialist I is an integral member of the Client Support team, responsible for delivering reliable, responsive technical support for Intelerad's radiology IT systems deployed ...

Intelerad

OR · On-site

The System Support Specialist I is an integral member of the Client Support team, responsible for delivering reliable, responsive technical support for Intelerad's radiology IT systems deployed ...

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System Support Specialist information

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$31.5K

$63.1K

$108.5K

How much do system support specialist jobs pay per year?

As of Aug 12, 2026, the average yearly pay for system support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a system support specialist?

System Support Specialists are IT professionals responsible for maintaining, troubleshooting, and supporting computer systems and networks within an organization. They assist users with technical issues, install and configure hardware and software, and ensure that systems operate efficiently and securely. Their role often involves diagnosing problems, providing solutions, and collaborating with other IT staff to implement upgrades or resolve complex issues.

How does a system support specialist collaborate with other IT team members to resolve technical issues?

System Support Specialists often work closely with network administrators, software developers, and help desk staff to troubleshoot and resolve technical problems. They may escalate complex issues to higher-level engineers while providing detailed documentation and initial diagnostics. Regular communication and teamwork are vital, as specialists often need to coordinate with multiple departments to implement solutions or perform system upgrades with minimal disruption. This collaboration ensures that end users receive timely support and that systemic issues are addressed efficiently.

What skills and qualifications are needed to be a system support specialist?

To thrive as a System Support Specialist, you need a solid understanding of operating systems, troubleshooting techniques, and network fundamentals, usually supported by an associate or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and industry certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Strong problem-solving abilities, patience, and effective communication skills help you address user issues efficiently and maintain positive relationships. These competencies are crucial for minimizing downtime, ensuring reliable system performance, and delivering excellent technical support to end-users.

What is the difference between System Support Specialist vs Network Support Technician?

AspectSystem Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, corporate IT departmentsNetwork operations centers, on-site network support
Employer & IndustryBusinesses, IT service providersTelecommunications, internet service providers
Common Search/ComparisonYesYes

The main difference is that System Support Specialists focus on troubleshooting and maintaining computer systems and software, while Network Support Technicians primarily handle network infrastructure and connectivity issues. Both roles require relevant certifications and often work in similar environments, but their technical focus areas differ.

More about System Support Specialist jobs
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System Support Specialist jobs near you
Infographic showing various System Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,094 per year, or $30.3 per hour.

Maritime System Support Specialist

United Support Services

Norfolk, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are adding to our maintenance team. As a System Support Specialist for our facility in the Hampton Roads, VA area, you will be responsible for providing Information Technology support services onboard U.S. Navy vessels and at associated facilities. USS offers competitive salaries and excellent benefits!

Military Veterans highly encouraged to apply


Duties and Responsibilities

  • Represents the Information Technology team when interacting with our customer and workforce.
  • Provides support for all Information Technology products and services.
    Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communicating policy.
  • Determines the most effective manner to resolve personnel technical issues.
  • Engages in research and in-depth troubleshooting to resolve technical issues.
  • Consults with full-time staff when necessary.
  • Resolves support-related issues independently but may escalate complex and/or high-priority problems to the appropriate Information Technology team members for resolution.
  • Verifies that suggested solutions effectively resolve users' problems through verbal or email follow-up.
  • Provides assistance for personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages.
  • Per contract requirements, must be able to respond to urgent calls outside of regular working hours.
  • Employees are expected to provide their own customary trade hand-tools necessary to perform their job duties, subject to applicable federal, state, and local laws.
  • Employees are expected to perform other duties as assigned, including tasks outside of their primary trade, when required to support operational needs. Such assignments may be temporary or may continue for an extended period of time.

Experience:

Messing & Berthing Barge Experience preferred.

Minimum 1 year experience providing workstation support for 500+ users required.
Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed.
Ability to learn quickly and work independently.
Experience with Windows 7 & 10 Workstations.
Experience with hardware repair (break-fix) and configuration/installation.
Experience in wireless network support.
Knowledge of LAN/WAN networking.

Experience with SMS, Active Directory, and/or Group Policy.
Experience supporting a large call center environment.
Experience in a Tier 1/Tier 2 Help Desk or call center.
Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory, and related software.
Knowledge of Windows 7/10, Office 2010 and above, and various other applications for installation and support.
Knowledge of administrative skills for Windows 7/10, Microsoft Office, and Sophos Antivirus.
Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support.
Excellent customer service and problem-solving skills.
Excellent communication skills both verbal and written.


Required Qualifications:

Must have Security Clearance.

Must have Drivers License.

Associate's Degree in Computer Science, Engineering, or related discipline.

MCSE/MCSA certification.
Certifications: Microsoft MTA, CompTIA A+, Network+, Security+.

Be able to possess a valid and active Common Access Card (CAC) or Defense Biometric Identification System (DBIDS) Card, whichever is required by the U.S. Navy, at all times during the period of employment.


ADA Notations:

The physical job requirement involves, but is not limited to, walking, reaching, bending-over, concentration in the presence of noise, lifting items up to 50 lbs., and traversing narrow passageways, climbing ladders/stairs, and operating in confined spaces onboard naval vessels, barges, and in buildings.


Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance


Job Type: Full-time, Non-Exempt


United Support Services, Inc. is proud to be an Equal Employment Opportunity and affirmative action employer.

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