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System Support Analyst Jobs in Pennsylvania (NOW HIRING)

Pyrotek

IS Support Analyst I

Carlisle, PA · On-site

Join our Information Systems (IS) team as an IS Support Analyst 1 - a hands-on, customer-focused role supporting our employees' technology needs across hardware, software, and endpoints. You'll be ...

Dlapiper

Litigation Support Analyst

Philadelphia, PA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Bachelors' Degree in Information Systems, Computer Science or related field. Minimum Years of ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight ... Maintain accurate documentation within the ticketing system. * Coordinate equipment inventory and ...

IMCS Group

DTS Support Analyst I

Philadelphia, PA · On-site

They are seeking a DTS Support Analyst I to track customer service items to completion, resolve ... IS application, hardware, mobile devices and multiple operating system platforms. • Provides ...

Collabera

Digital Program Support Analyst

Erie, PA · On-site

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... The Customer Response Systems Program Support will be an integral part of the customer issue ...

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All JobsSystem Support Analyst JobsSystem Support Analyst Jobs in Pennsylvania

System Support Analyst information

See Pennsylvania salary details

$15

$32

$52

How much do system support analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for system support analyst in Pennsylvania is $32.37, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $40.00 per hour, depending on experience, location, and employer.

What does a system support analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.

What are some common challenges system support analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What are the key skills and qualifications needed to thrive as a system support analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are popular job titles related to System Support Analyst jobs in Pennsylvania?

For System Support Analyst jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching System Support Analyst jobs in Pennsylvania look for?

The top searched job categories for System Support Analyst jobs in Pennsylvania are:

What are popular job titles related to System Support Analyst jobs in PA?

For System Support Analyst jobs in PA, the most frequently searched job titles are:

System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,336 per year, or $32.4 per hour.

Production support analyst

Artech Information System LLC

Philadelphia, PA • On-site

Contractor

Re-posted 9 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Responsibilities:

Ensure that problems tracked are analyzed and investigated for their root cause,

Find temporary work around/permanent solutions,

Negate the chance of the problem reoccurrence,

Managing the problem process effectively, 

Interface with technical resources, Incident Management, Technical Operations, Engineering and QA,

Reduce the overall number of day-to-day production incidents through issue and pattern identification.

Contribute to the development and implementation of organizational practices via investigation and triage to understand, then execute on meaningful fixes to chronic problems.


Qualifications

Someone who has Stong background in problem management

Trending and problem analysis

2-3 years' experience. No more than 5. 

Marketing services to other cable providers

Wants to see similar industry experience & Cloud and video experience.(Video or Voice services ,Cable

Such as Netflix,Verizon)

Need experience ith Jira and/or ServiceNow

Interview Process:

Telephonic followed by In-Person

Additional Information

For More information, please contact

Siva Kumar

973-507-7543

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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