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System Support Analyst Jobs in Chicago, IL (NOW HIRING)

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The analyst may also be expected to perform system/platform health checks for various security ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The analyst may also be expected to perform system/platform health checks for various security ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The analyst may also be expected to perform system/platform health checks for various security ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

pathwayRP

Support Analyst

Chicago, IL

Provide day to day production support to exchange-listed derivatives middle and back office systems ... Desktop troubleshooting and performance analysis skills. Understanding of networks and Windows ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

... Analyst provides first-line IT support and troubleshooting to Wintrust employees across the ... using ACD system. * Handle and support 25+ incidents daily. * Serve as first line support ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

... Analyst provides first-line IT support and troubleshooting to Wintrust employees across the ... using ACD system. * Handle and support 25+ incidents daily. * Serve as first line support ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

This position requires a bachelor's degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst ...

VIVA USA INC

Technical Support Analyst

Lisle, IL · On-site +1

Senior Technical Support Analyst - Vehicle Programming Customer Service is of the highest ... Desired Skills Class 6-8 truck experience Diesel engine and vehicle systems knowledge Experience ...

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All JobsSystem Support Analyst JobsSystem Support Analyst Jobs in Chicago, IL

System Support Analyst information

See Chicago, IL salary details

$15

$33

$53

How much do system support analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for system support analyst in Chicago, IL is $33.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $41.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Support Analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are some common challenges System Support Analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a System Support Analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.
What are popular job titles related to System Support Analyst jobs in Chicago, IL? For System Support Analyst jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching System Support Analyst jobs in Chicago, IL look for? The top searched job categories for System Support Analyst jobs in Chicago, IL are:
System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Chicago, IL as of July 2026, with employment types broken down into 3% Locum Tenens, 84% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $69,254 per year, or $33.3 per hour.
Trading System Support Analyst

Trading System Support Analyst

Belvedere Trading

Chicago, IL

$70K - $85K/yr

Full-time

Posted 20 days ago

Job description

Belvedere Trading is a leading proprietary trading firm proudly headquartered in downtown Chicago. Our traders work hard to provide liquidity to the market through their market-making activities and are the masters of a diverse set of commodities, interest rates, exchange-traded funds (ETF), and equity index options. From the beginning, we began iteratively investing in our proprietary technology and committing to building our systems from the ground up. Our trading models and software systems are continually re-engineered, optimized, and maintained to stay on top of the industry. This wouldn’t be possible without the dedicated efforts of our technology teams who utilize and perfect our innovative technology solutions.
 
Our Intel team focuses on delivering high-quality technology solutions to our core and affiliated groups. We go all-out to understand and support end-user needs, leverage data to gauge effectiveness, and advance our trading infrastructure by developing cutting edge and mission-critical support for our trading platform and applications.   We look for passionate team members that excel and their contribution is critical to our continued success. 
 
We are seeking a Trading System Support Analyst (TSSA) to join our team. This position offers an opportunity to learn Belvedere’s proprietary technology and trading operations in a challenging, fast-paced setting. The ideal candidate will be a self-starter with strong technical knowledge and exceptional communication skills. You will need proficiency in troubleshooting and information gathering to help peers and developers resolve complex issues. Our teams provide around-the-clock support to facilitate fast issue resolution for our traders.
What You'll Do
  • Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience.
  • Handle a wide variety of immediate trading system issues with urgency.
  • Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting.
  • Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs.
  • Collect data, identify patterns, and correlate problems to determine root causes.
  • Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time.
  • Build new tools to identify potential problems before they occur. 
What You'll Need
  • Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment.
  • Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals.
  • Ability to accommodate on-call duties and cover alternate shifts when necessary. 
  • Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems.
  • The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time.
  • Strong verbal and written communication skills, adaptable for technical and non-technical audiences.
  • Drive and desire to go above and beyond what is explicitly asked.
  • Ability to work independently and collaboratively.
  • Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus.
  • Bachelor's degree is required.
Additionally, certain positions at Belvedere Trading are eligible for discretionary bonuses. Our employees have access to a variety of benefits, which can be found on our website here.
Core Values
The secret to our award-winning culture is our Core Values: Team Belvedere, Me In Team, Own It, Iterative Innovation, and Passionate Discourse. We live and breathe these values every day.
 
Our Stance
Belvedere is an Equal Opportunity Employer and is committed to providing a non-discriminatory employment environment for its employees. Discrimination against employees and applicants due to race, color, religion, sex, national origin, disability, age, military, and veteran status is prohibited. Belvedere encourages initiatives to increase diversity and provide equal opportunity to all applicants and employees. Belvedere is committed to providing a positive environment in which team members are treated with respect, dignity, and courtesy. Our firm believes in a dynamic culture of inclusion and diversity, where people thrive on individual and organizational characteristics, values, experiences, and backgrounds.
 
Please note that Belvedere Trading does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resumes will become the property of Team Belvedere. No phone calls, please.
 
Through our efforts to provide a safe environment for you and our team members, all interviews for this position will be conducted virtually via phone or video. We will continue to actively hire and onboard new team members virtually through the remainder of the year unless otherwise noted. Any questions regarding the virtual recruiting process, please reach out to recruiting@belvederetrading.com.
 
Work Schedule: Regular and reliable attendance during standard business hours with the ability to be on-site prior to the start of business on occasion 
Amount of Travel Required: None
Sponsorship: Not available for this position

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.