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System Support Analyst Jobs in Chicago, IL (NOW HIRING)

Misericordia Home

System Support Specialist

Chicago, IL · On-site

$46K - $50K/yr

... extract and analyze data, and train staff on best practices. The Specialist focuses on ... systems. * Learn about Misericordia and its processes and operations to help support users and ...

DuPage County ROE

System Support Specialist

Wheaton, IL

$26.95 - $36.47/hr

... System Administrators. 5. Provide level 1 and level 2 support, which would include both basic ... fix/analysis required along with strong troubleshooting abilities. This position requires the ...

NORR

IT Systems Support Analyst

Chicago, IL · On-site

$60K - $85K/yr

Documents all support tasks, resolutions, workarounds in the ticketing system; maintain knowledge ... Possesses strong analytical skills * Expertise with Active Directory, O365 and Azure environments ...

NORR

IT Systems Support Analyst

Chicago, IL · Hybrid

$60K - $85K/yr

Documents all support tasks, resolutions, workarounds in the ticketing system; maintain knowledge ... Possesses strong analytical skills * Expertise with Active Directory, O365 and Azure environments ...

Hollywood Casino Joliet

SUPPORT ANALYST

Joliet, IL

... the support you need to expand your possibilities. Initial placement within the salary range is ... Analyzes hardware, software, and computer system functional specifications to determine property ...

Penn Entertaiment

SUPPORT ANALYST

Rockdale, IL · On-site

... the support you need to expand your possibilities. Initial placement within the salary range is ... Analyzes hardware, software, and computer system functional specifications to determine property ...

PENN Entertainment

SUPPORT ANALYST

Joliet, IL · On-site

... the support you need to expand your possibilities. Initial placement within the salary range is ... Analyzes hardware, software, and computer system functional specifications to determine property ...

Hollywood Casino Joliet

SUPPORT ANALYST

Joliet, IL

... the support you need to expand your possibilities. Initial placement within the salary range is ... Analyzes hardware, software, and computer system functional specifications to determine property ...

Hollywood Casino Joliet

SUPPORT ANALYST

Joliet, IL · On-site

... the support you need to expand your possibilities. Initial placement within the salary range is ... Analyzes hardware, software, and computer system functional specifications to determine property ...

pathwayRP

Support Analyst

Chicago, IL · On-site

Provide day to day production support to exchange-listed derivatives middle and back office systems ... Desktop troubleshooting and performance analysis skills. Understanding of networks and Windows ...

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All JobsSystem Support Analyst JobsSystem Support Analyst Jobs in Chicago, IL

System Support Analyst information

See Chicago, IL salary details

$15

$33

$53

How much do system support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for system support analyst in Chicago, IL is $33.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $41.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Support Analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What are some common challenges System Support Analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a System Support Analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are popular job titles related to System Support Analyst jobs in Chicago, IL? For System Support Analyst jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching System Support Analyst jobs in Chicago, IL look for? The top searched job categories for System Support Analyst jobs in Chicago, IL are:
System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Chicago, IL as of May 2026, with employment types broken down into 66% Full Time, 15% Part Time, and 19% Contract. Highlights an 49% Physical, 10% Hybrid, and 41% Remote job distribution, with an average salary of $69,200 per year, or $33.3 per hour.
PSoft 8 / HRIS Support Analyst

PSoft 8 / HRIS Support Analyst

Systems Technology Group (STG)

Hoffman Estates, IL

Full-time

Posted 7 days ago

Job description


Job Description & Skills:
HRIS Support Analyst
General Summary: Provides Tier 3 support for all Benefits support issues.
Duties and Responsibilities:
Provide technical and analytical HRIS support for Benefits through direct contact, helpdesk, referrals/emails/voice mails, and interaction with Benefits third party providers.
Support benefits deductions, leave accruals, and other issues that impact associate pay.
Monitor benefits interfaces and ensure feeds are working properly. Develop testing scenarios, report errors to IT, and track appropriately.
Review error logs and transactions to ensure system is working as designed.
Conduct various data audits, including running ad hoc reports which aim to maintain data integrity and troubleshooting systems or data issues.
· Maintain/update all end-user documentation.
· Liaison between customer, technical teams, and Benefits department to facilitate solutions.
· Assist with functional testing and documentation of system enhancements/customizations/upgrades.
Work with users and the HRIS team to implement new business processes, ensuring existing processes are followed, which comply with the HRIS and Benefits guidelines and policy requirements.
· Assist with special projects as required
· Provide backup support to other HRIS Support Analysts
· Adhere to and promote HR/HRIS policies and procedures
Participate in weekly status meetings with the benefits team.
Perform other duties as assigned
Experience / Skills / Abilities:
· Strong knowledge of HR/HRIS practices and procedures
Strong experience of Benefits systems and functional knowledge of Benefits
· Strong verbal and written communication skills
· Customer Service Skills
· Ability to work independently as well as in a team environment
· Ability to troubleshoot issues and discern when to escalate
· Ability to respond to changing priorities
· Ability to multitask
Basic analytical ability to gather and interpret information and develop, recommend and implement solutions.
Ability to write queries and reports
Essential Qualifications:
· At least 2 years hands-on experience with PeopleSoft, or other HR ERP systems (e.g., Oracle, SAP, etc...)
At least 2 years experience working with third party benefits providers (e.g., Hewitt, Metlife, Marsh, etc.)
At least 2 years query/report writing experience
4-year degree or equivalent experience
Additional / Preferred Qualifications:
PeopleSoft 8.x experience