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System Support Analyst Jobs (NOW HIRING)

Carhartt

Retail System Support Analyst

Dearborn, MI · On-site

Retail Systems Support Analyst Department: Information Technology Reports to: Manager, Retail Systems Location: Dearborn Job Classification: Hybrid FLSA Status: Exempt Job Band: Professional Job ...

Luminis Health

Systems Support Analyst

Annapolis, MD · On-site

Incumbent supports the analysis, design, building, testing and implementation of information systems and associated change processes. Provides pre and post implementation support to include problem ...

JET Systems

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CYBERSECURITY & SYSTEMS SUPPORT ANALYST

Lexington Park, MD · On-site

$78K - $110K/yr

Support Windows and Linux system administration, networking, scripting, and troubleshooting ... Strong analytical and problem-solving skills with attention to detail. * Ability to communicate and ...

Luminis Health

Systems Support Analyst

Annapolis, MD · On-site

$30.27 - $45.73/hr

Incumbent supports the analysis, design, building, testing and implementation of information systems and associated change processes. Provides pre and post implementation support to include problem ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Utilize a helpdesk ticketing system to log calls, keep track of projects, and keep management up to ...

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System Support Analyst information

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How much do system support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for system support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a system support analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

Is a system support analyst entry-level?

A system support analyst position can be entry-level, especially for those with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. Many entry-level roles require a relevant associate degree or certifications like CompTIA A+ and offer on-the-job training to develop necessary skills. Experience requirements vary by employer, with some roles suitable for recent graduates or those transitioning into IT support.

What is a system support analyst?

A system support analyst is a professional responsible for maintaining, troubleshooting, and supporting computer systems and networks within an organization. They often assist users, install hardware and software, and ensure system security, typically using tools like ticketing systems and diagnostic software. Strong technical skills, problem-solving abilities, and relevant certifications are common requirements for this role.

Is a system support analyst a stressful job?

A system support analyst's job can be stressful due to the need to resolve technical issues quickly and support end-users, often under tight deadlines. The role may involve handling urgent problems, working irregular hours, and maintaining high attention to detail, which can contribute to job stress. However, stress levels vary depending on the work environment and individual skills.

What are some common challenges system support analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a system support analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.
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System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,175 per year, or $32.3 per hour.

System Support Analyst 1

The University of New Orleans

Baton Rouge, LA • On-site

Full-time

Re-posted 27 days ago

Job description

Thank you for your interest in The University of New Orleans.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attached the required documents in order to be considered for employment.
Department
Medicaid Project Management Operations
Job Summary
Job Description
  • Detects and documents software failures, anomalies, and issues to identify and correct defects.
  • Tracks identified system issues and verifies resolution.
  • Works to resolve provider portal authorization tasks.
  • Submits Ivanti incident/Service Request tickets for issues discovered.
  • Tracks identified issues through the ticketing process and verifies resolution.
  • Logs JIRA items to be reviewed, researched and monitored.
  • Monitors for post-implementation issues.
  • Assists with identifying needs for training; may assist in organizing and developing training content.
  • Ensures that service disruptions are reported immediately.
  • Attends unit and Project related meetings.
  • Conducts research relating to the development of the modernization systems.
  • Reports project risks and issues to supervisor in a timely manner.
  • Completes project status reports as assigned.
  • Communicates relevant information to project team as needed.
  • Assists in preparing, interpreting and clarifying eligibility policies and procedures.
  • Performs other duties as assigned to ensure the smooth operation of the project.

QUALIFICATIONS
REQUIRED:
  • Bachelor's degree or six years of professional experience in lieu of degree.
  • Excellent analytical skills; effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Excellent verbal and written communications skills.
  • Ability to set, follow, and meet deadlines.

DESIRED:
  • Advanced degree.
  • Professional experience in healthcare field, Medicaid eligibility, or Medicaid program support.
  • Professional experience in the support of the LaMEDS implementation.
  • Professional experience in a help desk environment troubleshooting technical and non-technical issues.
  • Experience presenting information to technical and non-technical audiences.

Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

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