75 Citizens System Support Analyst Jobs Hiring Near You

Description

Citizens' Enterprise Data & Analytics (ED&A) organization is seeking a Senior Data Analyst with a primary focus related to all aspects of Business Banking customer portfolio management and enabling data-driven insights to support strategic objectives.

Job Description

You will support data-driven decision-making processes, provide strategic insights, and collaborate with business stakeholders and other team members.  You will use best practices and knowledge of internal or external business issues to improve products or services. Develop and articulate strategic recommendations based on rigorous data analysis. Primarily, work independently with collaboration across other functional teams to access data elements, understand the data being analyzed, and identify process improvement opportunities. You will be a key player in providing insights that directly impact our business strategies through complex analysis and 'big picture' thinking.

Key Responsibilities

In this role, you will:

• Work closely with teams supporting sales, finance, strategy, data enablement, incentives, products and other key partners to ensure analytics solutions are aligned to Business Banking processes, systems and goals.
• Serve as the lead analyst for the design and integration of KPI's and other analytic data products, from scoping requirements to design, development, deployment, and integration into larger business processes
• Invest in developing deep knowledge of business decision frameworks, operational processes, and data to successfully design & develop practicable solutions with tangible business value
• Perform complex data analysis across large, multisource Business Banking datasets
• Analyze colleague and customer behaviors to help deliver key portfolio metrics to support sales and strategy decisions.
• Develop relationships with other analysts as well as key partners to collaboratively ensure delivery of high-quality metrics and utilization in key business decision processes
• Identify data quality, completeness, and lineage issues; partner with operations teams to remediate.
• Provide analytical input and support for Business Banking system modernization efforts.
• Communicate insights and recommendations clearly to senior business and technology stakeholders.
• Ensure analytics solutions comply with enterprise data governance, risk, and control standards.

Qualifications

A successful incumbent will have: 

• Proven experience turning ambiguous business problems and raw data into rigorous analytic solutions by applying critical thinking and quantitative methods
• Excellent communication skills with both technical and non-technical audiences
• Strong leadership skills, including the ability to effectively guide project teams
• A strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environment
• Knowledge of retail banking business domain; Deposits, Lending, Cash Management and/or CRM experience preferred
• Experience working with customer data including but not limited to  segmentation, marketing, profitability.

Educational, Certifications and/or Other Professional Credentials:

• Bachelor's degree in finance, business, economics, mathematics, statistics or related field, and 5+ years of experience delivering analytic insights, MBA or Master's degree preferred
• Proficient in SQL with 3+ years of applied experience, Python & Tableau experience is preferred
• Proficient in Microsoft Excel and Powerpoint

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week onsite, 1 day remote

Pay Transparency

The salary range for this position is $110,000 - $130,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.