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System Support Analyst Jobs in Ohio (NOW HIRING)

Worldpay

System Support Analyst I

Cincinnati, OH · On-site

We're looking for a System Support Analyst I to join our ever-evolving Core Settlement Support US team and help shape the future of global commerce. What you'll own * Provides 24 x 7 on-call support ...

Worldpay

System Support Analyst I

Cincinnati, OH · Hybrid

We're looking for a System Support Analyst I to join our ever-evolving Core Settlement Support US team and help shape the future of global commerce. What you'll own * Provides 24 x 7 on-call support ...

Worldpay

System Support Analyst II

Cincinnati, OH · On-site

Provides 24 x 7 on-call support for all assigned production-related systems. * May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... Information Systems or related field - Authorized to work for any U.S. employer Additional ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... Information Systems or related field - Authorized to work for any U.S. employer Additional ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Enjoys solving complex problems and understanding how systems work. * Takes ownership of issues and ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Enjoys solving complex problems and understanding how systems work. * Takes ownership of issues and ...

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All JobsSystem Support Analyst JobsSystem Support Analyst Jobs in Ohio

System Support Analyst information

See Ohio salary details

$14

$30

$49

How much do system support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for system support analyst in Ohio is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $37.93 per hour, depending on experience, location, and employer.

What does a system support analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.

What are some common challenges system support analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What are the key skills and qualifications needed to thrive as a system support analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are popular job titles related to System Support Analyst jobs in Ohio?

For System Support Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching System Support Analyst jobs in Ohio look for?

The top searched job categories for System Support Analyst jobs in Ohio are:

What are popular job titles related to System Support Analyst jobs in OH?

For System Support Analyst jobs in OH, the most frequently searched job titles are:

System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,863 per year, or $30.7 per hour.

System Support Analyst I

Worldpay

Cincinnati, OH • On-site

Full-time

Posted 18 days ago

Job description

Job Description
This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.
This position is hybrid 3 days per week in the following office locations: Cincinnati, OH
Ready to take your career global?
Make your mark at one of the biggest names in payments. We're looking for a System Support Analyst I to join our ever-evolving Core Settlement Support US team and help shape the future of global commerce.
What you'll own
  • Provides 24 x 7 on-call support for all assigned production-related systems.
  • Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
  • May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
  • Assists in documenting current policies and procedures.
  • Represents team on cross-functional teams for production, support and development activities.
  • Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
  • Performs monthly and quarterly SOX testing.
  • Other related duties assigned as needed.

What you'll bring
  • Bachelor's degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
  • Knowledge of programming languages
  • Excellent analytical, problem-solving and time management skills
  • Ability to successfully manage multiple concurrent tasks
  • Ability to work well in a fast-paced, high stress team environment
  • Ability to work independently and intuitive ability to prioritize assignments
  • Willing to take on responsibilities and challenges

About the team
Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.

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