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System Support Analyst Jobs in Ohio (NOW HIRING)

Worldpay

System Support Analyst II

Cincinnati, OH · On-site

Provides 24 x 7 on-call support for all assigned production-related systems. * May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

New

Acumen Solutions

Support Analyst

Cleveland, OH

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... Information Systems or related field - Authorized to work for any U.S. employer Additional ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... Information Systems or related field - Authorized to work for any U.S. employer Additional ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

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All JobsSystem Support Analyst JobsSystem Support Analyst Jobs in Ohio

System Support Analyst information

See Ohio salary details

$14

$30

$49

How much do system support analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for system support analyst in Ohio is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $37.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Support Analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are some common challenges System Support Analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a System Support Analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.
What are popular job titles related to System Support Analyst jobs in Ohio? For System Support Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching System Support Analyst jobs in Ohio look for? The top searched job categories for System Support Analyst jobs in Ohio are:
What are popular job titles related to System Support Analyst jobs in OH? For System Support Analyst jobs in OH, the most frequently searched job titles are:
System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $63,863 per year, or $30.7 per hour.
System Support Analyst(SCPFO)

System Support Analyst(SCPFO)

Strategic Staffing Solutions

Columbus, OH • On-site

Other

Posted 10 days ago

Job description

Strategic Staffing Solutions is currently looking for a System Support Analyst, a W2 contract opportunity!!

System Support Analyst (Supply Chain, Procurement and Fleet operations)

Duration: 12 months

Role Type: W2 contract

Schedule: Onsite- Monday to Friday

Location:

Top skills and education experience:

Education: Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration; (Or) Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources; (Or) High school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources.

Experience: Minimum of 10 years systems support related experience (in addition to any experience identified above).

Additional Expectations:


  • Have an expert level of knowledge of SCPFO-related systems and technology.

This is a W2 Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C/No 1099 eligibility for this position.

Job Summary:

Support Supply Chain, Procurement, and Fleet Operations (SCPFO) systems and technology. Identify research and resolve data, system and business integrity issues. Collaborate with SCPFO personnel, its customers, business units, and cross-functional teams to test and support SCPFO applications. Assist with the development of procedures, quick reference guides and presentations to communicate system functionality, issues, and resolutions. Gather and analyze data for use in business cases and cost justifications.


  • SAP Ariba application (Business Network, Guided Buying, Guided Sourcing, and Supplier Lifecycle & Performance - SLP) implementation and functional support experience is a must.
  • Experience onboarding and enabling suppliers across the Ariba Network is a must.
  • Strong understanding of the Source to Pay and Supplier Lifecycle process is a must.
  • EDI support and supplier onboarding is preferred.
  • Ariba Network/EDI to ERP integration support experience is preferred.
  • ServiceNow and Jira experience is a plus.
  • Demonstrate excellent verbal and written skills to communicate to business unit personnel in advance of any changes to application functionality, systems status and outage schedules.

Job Description

Where Putting the Customer First Powers Everything We Do! What You'll Do:


  • Lead SCPFO personnel, its customers, business units, and cross-functional teams in the development, testing, implementation, and support of SAP Ariba applications.
  • Provide strategic direction on the expansion and adoption of electronic commerce functionality and other forms of technology.
  • Lead the establishment of best practices, internal controls, and policies and procedures.
  • Guide the development and analysis of advanced report data queries associated with resolving data, system and business process integrity issues.
  • Maintain an expert level of knowledge regarding data sources, table joins, and others advanced aspects of report development.
  • Lead the development of advanced-level test scripts to support the application production migration process.
  • Provide strategic direction in the development of policies, procedures, quick reference guides, and other documentation.
  • Lead the development of system specifications, business cases and cost justifications to maximize SCPFO use of emerging technologies.
  • Prepare and deliver executive presentations on ongoing and emerging technological topics and issues.
  • Provide an expert level of knowledge of current system technologies, processes, and initiatives; lead project teams to implement and promote the most efficient use of new SCPFO technologies.
  • Understand and effectively influence processes and technologies of the organization and its stakeholders and act as a subject matter expert regarding policies, systems, processes, and regulations of the company.
  • Mentor and lead assigned work activities of others within the work group, team or department.

Additional Expectations:


  • Have an expert level of knowledge of SCPFO-related systems and technology.
  • Maintain technical industry knowledge, an advanced level of understanding of the company s regulatory/legal/financial policies and controls and business unit processes and procedures.
  • Understand the components of the organization and its stakeholders.
  • Lead cross-functional teams, identify stakeholders, and network with internal and external organizations.
  • Seek to broaden knowledge in areas of the company and industry which will complement acquired expertise.
  • Demonstrate excellent verbal and written skills possess highly developed presentation skills.
  • Demonstrate the highest standards of ethical behavior and support the Company s Corporate Code of Conduct.
  • Demonstrate an expert level of knowledge of MS-Office skills.




Beware of scams. S3 never asks for money during its onboarding process.

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