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Helpdesk Analyst Jobs in Ohio (NOW HIRING)

Kollasoft Inc.

HelpDesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst Location: Columbus, OH (Onsite) Duration: Long Term Position Description: 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) HDA1 to help IT Automate ...

Ask IT consulting

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Fulltime Primary Responsibilities: l Analyses Problems to identify problem area and provide correction action , recommending solutions to patient account related issues. Minimum Requirement: l ...

360 IT Professionals

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

Collabera

Helpdesk Analyst

Brooklyn, OH · On-site

$19.25 - $26.25/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar ...

Kinettix

IT Helpdesk Analyst

Lebanon, OH · On-site

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while ...

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization. Location ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$20 - $27.50/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization. Location ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running ...

Netpace Inc

Help Desk Analyst 1

Columbus, OH · On-site

$19.75 - $27/hr

Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and implementation of new technology for optimal desktop environment performance. The role involves providing desktop support ...

Blanchard Valley Health System

Help Desk Analyst I

Findlay, OH · On-site

$19.25 - $26.25/hr

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide ...

Blanchard Valley Health System

Help Desk Analyst I

Findlay, OH · On-site

$19.25 - $26.25/hr

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process ...

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical ... Support incidents reported by end users by analyzing issues, identifying root causes, and ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Ohio

Helpdesk Analyst information

See Ohio salary details

$13

$22

$34

How much do helpdesk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for helpdesk analyst in Ohio is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.58 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Ohio?

For Helpdesk Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Ohio look for?

The top searched job categories for Helpdesk Analyst jobs in Ohio are:

What cities in Ohio are hiring for Helpdesk Analyst jobs?

Cities in Ohio with the most Helpdesk Analyst job openings:

What are popular job titles related to Helpdesk Analyst jobs in OH?

For Helpdesk Analyst jobs in OH, the most frequently searched job titles are:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

HelpDesk Analyst

Kollasoft Inc.

Columbus, OH • On-site

$19.25 - $26.25/hr

Other

Posted 21 days ago

Job description

Job Title: Help Desk Analyst

Location: Columbus, OH (Onsite)

Duration: Long Term Position

Description:

100% On-site, face to face interviews only, Local Candidates only (local to Ohio)

HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:

  1. Understanding of Desktop Support and Software Licensing Services.
  2. Ability to image machines and install complicated software.
  3. Uses creativity and innovation to automate and streamline processes and procedures.
  4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  5. Ability to troubleshoot in a high-level systematic way. Ability to identify issues, research cause, and remediate.
  6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
  7. Troubleshoots basic network, software, printing and/or installation problems
  8. Supports staff hardware moves for facility reorganization.
  9. Experience with ServiceNow and Knowledge Base preferable.
  10. Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
  11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
  1. Strong communication/leadership skills.
  2. Strong influence, collaboration and negotiation experience.
  3. Ability to collaborate with supporting resources across business and/or functional lines.
  4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  5. Act as the escalation point for high priority support issues.
  6. Ability to interpret end user license agreements.
  7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
  9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
  11. Ability to understand and follow processes established for the Service Desk.

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