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Helpdesk Analyst Jobs in Ohio (NOW HIRING)

Beacon Hill

Helpdesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

We are seeking multiple Helpdesk Analysts to join our client's technical support team. This is a great opportunity for someone who is looking to gain professional experience working in a financial ...

360 IT Professionals

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

Ask IT consulting

Helpdesk Analyst

Englewood, OH · On-site

$18.75 - $25.50/hr

Fulltime Primary Responsibilities: l Analyses Problems to identify problem area and provide correction action , recommending solutions to patient account related issues. Minimum Requirement: l ...

Collabera

Helpdesk Analyst

Brooklyn, OH

$19.25 - $26.25/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization. Location ...

Belcan

Desktop Analyst 1- Helpdesk

Cincinnati, OH · On-site

$50K - $60K/yr

A Desktop Analyst I-Helpdesk job in Cincinnati, OH is currently available at Belcan. This is a full-time direct position with benefits. In this role, you will apply your skills by providing technical ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running ...

ComResource

Help Desk Analyst

Columbus, OH

$19.75 - $27/hr

ComResource is looking for a Help Desk Analyst. Responsibilities: * Provide support for computer applications, hardware, printers, and phone and voicemail systems. * Research and respond to user ...

Integra Connect Careers

Help Desk Analyst

Fairlawn, OH · Hybrid

$19.50 - $26.75/hr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Integra Connect LLC

Help Desk Analyst

OH · On-site

$50K - $65K/yr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Robert Half

Help Desk Analyst

Uniontown, OH · On-site

$16.75 - $22.75/hr

We are looking for a Help Desk Analyst to join a security-focused organization in Green, Ohio. This long-term contract opportunity supports a large-scale infrastructure initiative across corporate ...

Brook & Whittle

Compensation Analyst

Cleveland, OH · On-site

Help analyze internal equity, pay compression, range placement, and other compensation trends. * Partner with HR Business Partners and local HR teams to respond to compensation-related questions and ...

Brook & Whittle LTD

Compensation Analyst

Cleveland, OH · On-site

$65K - $70K/yr

Help analyze internal equity, pay compression, range placement, and other compensation trends. * Partner with HR Business Partners and local HR teams to respond to compensation-related questions and ...

Brook + Whittle

Compensation Analyst

Cleveland, OH

Help analyze internal equity, pay compression, range placement, and other compensation trends. * Partner with HR Business Partners and local HR teams to respond to compensation-related questions and ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Ohio

Helpdesk Analyst information

See Ohio salary details

$13

$22

$34

How much do helpdesk analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for helpdesk analyst in Ohio is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Ohio? For Helpdesk Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Ohio look for? The top searched job categories for Helpdesk Analyst jobs in Ohio are:
What cities in Ohio are hiring for Helpdesk Analyst jobs? Cities in Ohio with the most Helpdesk Analyst job openings:
What are popular job titles related to Helpdesk Analyst jobs in OH? For Helpdesk Analyst jobs in OH, the most frequently searched job titles are:
Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Ohio as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.
Helpdesk Analyst

Helpdesk Analyst

Beacon Hill

Columbus, OH • On-site

$19.25 - $26.25/hr

Other

Medical, Dental, Vision

Posted 18 days ago

Job description


Required Skills:


1+ year experience working in a call center or Helpdesk environment


Experience working in a Windows 7 / 10 environment


Experience documenting within a ticketing system


Experience utilizing Active Directory


Ability to troubleshoot/problem solve issues over the phone


Excellent customer service skills


Desired Skills:


Associates / Bachelor's Degree in Information Technology or related field of study


Description of Role/Responsibilities:


We are seeking multiple Helpdesk Analysts to join our client's technical support team. This is a great opportunity for someone who is looking to gain professional experience working in a financial environment who has either an Associates or Bachelor's degree in an Information Technology related field or someone who has worked in a call center or Helpdesk environment for at least 1-2 years. Ideal candidates will have previous experience working in a Windows 7/10 environment, will have utilized Active Directory, and are comfortable going onsite daily. If you are looking to continue your IT career in a growing atmosphere and gain new skill sets along the way, then this is the position for you!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.



We look forward to working with you.
Beacon Hill. Employing the Future

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