ZipRecruiter

Log In

1

Helpdesk Analyst Jobs in Ohio (NOW HIRING)

PERRY proTECH

Level 1 Helpdesk Technician

Dayton, OH · On-site

$19.50 - $26.25/hr

As a Level 1 Helpdesk Technician, this person will serve as the first point of contact for clients ... Analyze client needs, recognize business opportunities, and influence sales volume growth.

Perry Pro Tech

Level 1 Helpdesk Technician

Dayton, OH · On-site

$19.50 - $26.25/hr

As a Level 1 Helpdesk Technician, this person will serve as the first point of contact for clients ... Analyze client needs, recognize business opportunities, and influence sales volume growth.

US Tech Solutions

Helpdesk Support

Columbus, OH · On-site

$19.25 - $26/hr

Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ...

STI

Help Desk Analyst - Franklin, OH

Franklin, OH · On-site

$19 - $25.75/hr

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

Rockbridge

Analyst

Columbus, OH · On-site

Analyst - Capital Markets Position Overview: The Analyst will support the Capital Markets team ... Help prepare for Rockbridge's Annual Investor Meeting by assisting with presentation development ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks in a fast ...

Calculated Hire

Financial Analyst

Cincinnati, OH · On-site

Perform headcount analysis and help track workforce-related expenses and trends. * Analyze various operating expenses, including IT costs, SG&A, travel, and other business expenses. * Support ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks in a fast ...

IRG Realty Advisors

Senior Analyst

Richfield, OH · On-site

$82K - $108K/yr

Help prepare investor relations materials, including the supplemental disclosure package, earnings call support, and responses to investor and analyst questions. * Maintain investor and analyst ...

IRG Realty Advisors

Senior Analyst

Richfield, OH · On-site

$82K - $108K/yr

Help prepare investor relations materials, including the supplemental disclosure package, earnings call support, and responses to investor and analyst questions. * Maintain investor and analyst ...

IRG Realty Advisors (IRGRA)

Senior Analyst

Richfield, OH · On-site

$82K - $108K/yr

Help prepare investor relations materials, including the supplemental disclosure package, earnings call support, and responses to investor and analyst questions. * Maintain investor and analyst ...

CapTech Consulting

Data Analyst

Columbus, OH · On-site

Data Analysts are passionate about interpreting data to help our clients make informed decisions and they are driven by a desire to solve our clients' most complex business problems. Data Analysts ...

CapTech Consulting

Data Analyst

Columbus, OH

Data Analysts are passionate about interpreting data to help our clients make informed decisions and they are driven by a desire to solve our clients' most complex business problems. Data Analysts ...

Tata Consultancy Service Limited

Analyst

Cleveland, OH · On-site

$90K - $110K/yr

Reporting Analyst - Google Cloud Job Summary: * Were seeking a CI/CD Engineer to support the design ... Developer Enablement: Create CI/CD templates and self-service automation that help product ...

previous page

Showing results 41-60

All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Ohio

Helpdesk Analyst information

See Ohio salary details

$13

$22

$34

How much do helpdesk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for helpdesk analyst in Ohio is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.58 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Ohio?

For Helpdesk Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Ohio look for?

The top searched job categories for Helpdesk Analyst jobs in Ohio are:

What cities in Ohio are hiring for Helpdesk Analyst jobs?

Cities in Ohio with the most Helpdesk Analyst job openings:

What are popular job titles related to Helpdesk Analyst jobs in OH?

For Helpdesk Analyst jobs in OH, the most frequently searched job titles are:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

Level 1 Helpdesk Technician

PERRY proTECH

Dayton, OH • On-site

$19.50 - $26.25/hr

Full-time

Posted 9 days ago

Job description

Become an Employee-Owner at PERRY proTECH! As a Level 1 Helpdesk Technician, this person will serve as the first point of contact for clients seeking technical assistance over the phone, via email. or ticketing system.
About the Role:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
  • Provide client support and troubleshooting on technical issues at a level consistent with performance expectations
  • Respond to requests for technical assistance via phone, email, or the ticketing system.
  • Analyze client needs, recognize business opportunities, and influence sales volume growth.
  • Perform remote troubleshooting though diagnostic techniques and pertinent questions
  • Prioritize first call resolution to maximize client satisfaction and minimize escalation needs.
  • Log all internal and external client interactions, noting troubleshooting, resolution, or escalation.
  • Follow up with customers and users to complete the resolution and ensure customer satisfaction.
  • Provide training to customers on products installed.
Requirements amp; Qualifications:
  • Excellent customer service skills
  • Excellent time management abilities
  • Strong technical and analytical abilities
  • Detail-oriented amp; organized
  • Excellent problem-solving skills and a solutions-oriented mindset
  • Ability to handle difficult or emotional customer situations
  • Self-motivated, flexible, and takes initiative
  • Excellent verbal and written communication skills
  • Associate degree or equivalent experience in a relevant technical field
  • Field Engineer FE Grade 2
  • MCSE or equivalent experience is a plus
  • Previous experience in a help desk or customer service support position
Why Join our Team of Employee Owners?
We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.
You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!

Apply