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Helpdesk Analyst Jobs in Ohio (NOW HIRING)

CTMS

Helpdesk Technician

Akron, OH · On-site

$19.25 - $25.75/hr

They are seeking a Helpdesk Technician to provide technical support to clients, focusing on troubleshooting and resolving technical issues while maintaining effective communication. Responsibilities ...

STI

Help Desk Analyst - Franklin, OH

Franklin, OH · On-site

$19 - $25.75/hr

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

US Tech Solutions

Helpdesk Support

Columbus, OH · On-site

$19.25 - $26/hr

Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ...

Lisinski Law Firm

IT Helpdesk Technician

Dublin, OH · On-site

Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service ... Identify recurring technical issues, assist with root cause analysis, and contribute to continuous ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks in a fast ...

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical ... Collaborate with the IT Support Technician, Systems Analyst, and Information Security Manager to ...

IRG Realty Advisors

Senior Analyst

Richfield, OH · On-site

$82K - $108K/yr

Help prepare investor relations materials, including the supplemental disclosure package, earnings call support, and responses to investor and analyst questions. * Maintain investor and analyst ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks in a fast ...

IRG Realty Advisors

Senior Analyst

Richfield, OH · On-site

$82K - $108K/yr

Help prepare investor relations materials, including the supplemental disclosure package, earnings call support, and responses to investor and analyst questions. * Maintain investor and analyst ...

IRG Realty Advisors

Senior Analyst

Richfield, OH · On-site

$82K - $108K/yr

Help prepare investor relations materials, including the supplemental disclosure package, earnings call support, and responses to investor and analyst questions. * Maintain investor and analyst ...

IRG Realty Advisors (IRGRA)

Senior Analyst

Richfield, OH · On-site

$82K - $108K/yr

Help prepare investor relations materials, including the supplemental disclosure package, earnings call support, and responses to investor and analyst questions. * Maintain investor and analyst ...

Procter & Gamble

Data Analyst

Mason, OH · On-site +1

Data Analysts play a crucial role in helping businesses make informed decisions about their products, services, and marketing campaigns. Job duties include collecting and cleaning data from various ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Ohio

Helpdesk Analyst information

See Ohio salary details

$13

$22

$34

How much do helpdesk analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for helpdesk analyst in Ohio is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.58 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Ohio? For Helpdesk Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Ohio look for? The top searched job categories for Helpdesk Analyst jobs in Ohio are:
What cities in Ohio are hiring for Helpdesk Analyst jobs? Cities in Ohio with the most Helpdesk Analyst job openings:
What are popular job titles related to Helpdesk Analyst jobs in OH? For Helpdesk Analyst jobs in OH, the most frequently searched job titles are:
Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 5% Part Time, and 8% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

Helpdesk Technician

CTMS

Akron, OH • On-site

$19.25 - $25.75/hr

Full-time

Re-posted 18 days ago

Job description

Job Summary:
CTMS is a company that emphasizes exceptional customer service and a supportive work environment. They are seeking a Helpdesk Technician to provide technical support to clients, focusing on troubleshooting and resolving technical issues while maintaining effective communication.
Responsibilities:
• Answer incoming calls from clients and starting basic evaluations
• Work within CTMS suite of productivity applications. ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal.
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Setup and configure Windows desktop operating systems.
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed
Qualifications:
Required:
• Ability to navigate Windows Desktop Operating Systems.
• Basic understanding of TCP/IP and networking protocols.
• Basic understanding of applications such as email, Microsoft office.
• Ability to load and install client applications.
• Ability to install and diagnose printers and printing issues.
• Ability to diagnose issues with Windows services.
• Understanding of basic windows security features.
• Ability to work with Antivirus tools, and virus removal tools.
• Ability to install and configure Windows Desktop Operating Systems.
• Basic knowledge of Windows Powershell command basics.
• Basic knowledge of WiFi concepts (WPA).
• Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
• Ability to communicate with clients, show patience and good oral skills.
• Good organizational and time management skills – Keep time and work on tasks efficiently.
• Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.
Company:
CTMS offers IT security, data backup, disaster recovery, and cloud computing services. Founded in 2008, the company is headquartered in Akron, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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