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Helpdesk Analyst Jobs in Ohio (NOW HIRING)

BlueBridge Networks

Helpdesk Engineer

Cleveland, OH · On-site

... analyze, troubleshoot and repair computer systems, hardware and computer peripherals · Ability to ... help desk interactions within our ticketing system. · Participate in after-hours upgrades ...

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical ... Support incidents reported by end users by analyzing issues, identifying root causes, and ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH · On-site

The (O365/ID management- IT Service Desk Analyst) will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with ...

Goosehead

Helpdesk Associate

Westlake, OH · On-site

$17.25 - $23.25/hr

Job Summary The primary role of the Helpdesk Support Associate is to service the technology support ... Demonstrate strong intellectual and intuitive ability for analytical problem solving and resolution.

STI

Help Desk Analyst ::Franklin or Madison

Franklin, OH · On-site

$19 - $25.75/hr

DRC-Help Desk Analyst 2-HDA2 Client: State of Ohio Location: Onsite Description: AM-Brian Gross Interviews will be onsite. Location TBD after candidate screening. Candidates will work onsite in ...

STI

Help Desk Analyst 2

Franklin, OH · On-site

$19 - $25.75/hr

* Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

US Tech Solutions

Helpdesk Support

Columbus, OH · On-site

$19.25 - $26/hr

Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance ...

QualityIP

HelpDesk Technician

Kent, OH · On-site

$41K - $65K/yr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support ...

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Showing results 21-40

All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Ohio

Helpdesk Analyst information

See Ohio salary details

$13

$22

$34

How much do helpdesk analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for helpdesk analyst in Ohio is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.58 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Ohio? For Helpdesk Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Ohio look for? The top searched job categories for Helpdesk Analyst jobs in Ohio are:
What cities in Ohio are hiring for Helpdesk Analyst jobs? Cities in Ohio with the most Helpdesk Analyst job openings:
What are popular job titles related to Helpdesk Analyst jobs in OH? For Helpdesk Analyst jobs in OH, the most frequently searched job titles are:
Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 5% Part Time, and 8% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

Help Desk Analyst III

DWYER INSTRUMENTS, LLC

Westerville, OH • On-site

$26 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Description

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested technical support and assistance to employees using internal and external information technology resources. They are also responsible for the process of creating, testing and automating the deployment of end-user software, images, applications and patches using Endpoint Management Software. This role is fully onsite at our Westerville, OH, office.


Key Responsibilities:

A. Provide friendly and positive end-user support.

B. Own the technical support process for all employees.

C. Identify opportunities for improvement and execute projects with approval.

D. Proactively monitor hardware and software for issues that need resolutions.

E. Root cause resolution for all end-user issues.

F. Manage and document help desk procedures, end-user resolutions, and/or any support issue.

G. Implement, manage and maintain Endpoint Management processes for all connected IT resources.

H. Manage documentation, audits, and reports.

I. Manage end-user training to minimize support issues, increase productivity, increase user knowledge.

J. Manage new user training, setup and support.

K. Manage and take ownership of all interactions, utilize appropriate follow-through, providing timely feedback for all.

L. Participate in planning and deployment of new/upgraded products and or special projects as required.


Benefits:

  • Comprehensive Insurance Package: Medical, dental, vision, prescription drug, life, short-term and long-term disability.
  • 401k Matching: Secure your future with our 401k matching program.
  • Health Savings Account (HSA): Employer contributions to your HSA.
  • Generous Paid Time Off: Enjoy a healthy work-life balance starting at 15 days of PTO per year and 9 paid holidays.
  • Fitness Center: Stay active with our onsite fitness facility.
  • Tuition Reimbursement: Continue your education with our support.
  • Career Development: Opportunities for growth and advancement.

Please Note:

We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities, an E-Verify employer, and a drug-free company. This position is not eligible for VISA sponsorship.


We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.

Requirements

Bachelor's degree in Computer Science or related discipline 

3-5+ years of relevant IT work experience 

Excellent customer service, interpersonal, and organizational skills.

Valid Driver License (must be able to drive between local company locations as needed)

Ability to lift up to 25 lbs. manually on occasion.

Associate's degree in Computer Science or related discipline preferred.

Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.


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