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Helpdesk Analyst Jobs in Ohio (NOW HIRING)

BlueBridge Networks

Helpdesk Engineer

Cleveland, OH · On-site

... analyze, troubleshoot and repair computer systems, hardware and computer peripherals · Ability to ... help desk interactions within our ticketing system. · Participate in after-hours upgrades ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH · On-site

The (O365/ID management- IT Service Desk Analyst) will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with ...

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and requires an onsite ...

STI

Help Desk Analyst ::Franklin or Madison

Franklin, OH · On-site

$19 - $25.75/hr

DRC-Help Desk Analyst 2-HDA2 Client: State of Ohio Location: Onsite Description: AM-Brian Gross Interviews will be onsite. Location TBD after candidate screening. Candidates will work onsite in ...

US Tech Solutions

Helpdesk Support

Columbus, OH · On-site

$19.25 - $26/hr

Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance ...

STI

Help Desk Analyst 2

Franklin, OH · On-site

$19 - $25.75/hr

* Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

FIT Technologies

Helpdesk Technician

Cleveland, OH · On-site

$45K - $55K/yr

The Helpdesk Technician I supports, monitors, and maintains the client environment through support calls and tickets requests.  Key Responsibilities * Supporting various client environments ...

CTMS

Helpdesk Technician

Akron, OH · On-site

$19.25 - $25.75/hr

They are seeking a Helpdesk Technician to provide technical support to clients, focusing on troubleshooting and resolving technical issues while maintaining effective communication. Responsibilities ...

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

... analysis, or closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications. Substitution(s): Possession of a bachelor ...

Perry Pro Tech

Level 1 Helpdesk Technician

Lima, OH · On-site

$19.25 - $26/hr

As a Level 1 Helpdesk Technician, this person will serve as the first point of contact for clients ... Analyze client needs, recognize business opportunities, and influence sales volume growth.

PERRY proTECH

Level 1 Helpdesk Technician

Lima, OH · On-site

$19.25 - $26/hr

As a Level 1 Helpdesk Technician, this person will serve as the first point of contact for clients ... Analyze client needs, recognize business opportunities, and influence sales volume growth.

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Ohio

Helpdesk Analyst information

See Ohio salary details

$13

$22

$34

How much do helpdesk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for helpdesk analyst in Ohio is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.58 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Ohio?

For Helpdesk Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Ohio look for?

The top searched job categories for Helpdesk Analyst jobs in Ohio are:

What cities in Ohio are hiring for Helpdesk Analyst jobs?

Cities in Ohio with the most Helpdesk Analyst job openings:

What are popular job titles related to Helpdesk Analyst jobs in OH?

For Helpdesk Analyst jobs in OH, the most frequently searched job titles are:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

Helpdesk Engineer

BlueBridge Networks

Cleveland, OH • On-site

Full-time

Medical, Dental, Retirement

Re-posted 9 days ago

Job description

· Provide tier 1-2 level support via remote access, telephone, email, and in-person correspondence

· Provide end-user desktop support and troubleshooting in Windows/Office environment

· Setup and install peripherals including but not limited to routers, phones, PC's, printers, and laptops in person.

· Installation and maintenance of EndPoint Protection software and removal of malware/exploits

· Answer incoming end-user inquiries via telephone and email and solve problems including email, password reset, printers, networking, Microsoft Office, Office365.

· Maintain, implement, analyze, troubleshoot and repair computer systems, hardware and computer peripherals

· Ability to work independently and in a team environment in order to provide IT solutions for customer's critical business systems

· Efficiently execute maintenance and support procedures, anticipating the needs of clients and communicating clearly with all interested parties using email, ticket tracking systems, telephone, and in-person correspondence

· Work with team members to resolve more complex problems and escalate difficult issues to Team Lead for additional technical assistance

· Log all help desk interactions within our ticketing system.

· Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

· Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.

· Interface with third party vendors as liaison between client and vendor

· Utilize superior customer service skills

· Stay current with system information, changes, and updates

· Perform dispatching of new helpdesk tickets to the appropriate resource.

Company Description

Headquartered in Cleveland, Ohio, BlueBridge Networks is the region's leading total technology solutions provider. Our customer's utilize the best-in-class Cloud Services, Data Center Services and Backup/Replication Services. An ideal candidate will be able maximize the opportunity for businesses to get their messages across, save cost and remain highly available for their customers. With a network of state-of-the-art, geographically diverse collocation facilities located in Cleveland, Mayfield Heights, and Columbus, as well as access to worldwide cloud nodes, BlueBridge maintains the highest standards for up-time, quality and service, backed by the most powerful Service Level Guarantees in the industry.