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Help Desk Consultant Jobs (NOW HIRING)

Quest Software

Deal Desk Consultant

Aliso Viejo, CA · On-site

We are currently looking for a Deal Desk Consultant (West Coast) supporting The Americas. Quest ... You'll help organizations get AI-ready while building your career with a global team of innovators.

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... The Help Desk Support (HDS) resource provides technical assistance support over the phone and ...

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How much do help desk consultant jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Consultant vs Help Desk Technician?

AspectHelp Desk ConsultantHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentClient-facing, consulting settings, remote or on-siteInternal support, help desk, call centers
Employer & IndustryIT consulting firms, managed service providersCorporate IT departments, support centers

Help Desk Consultants typically provide expert advice, troubleshooting, and strategic support to clients, often working in consulting roles. Help Desk Technicians focus on resolving technical issues within an organization, handling day-to-day support tasks. Both roles require similar certifications but differ mainly in scope and work environment.

What are some common challenges faced by Help Desk Consultants and how can they be effectively managed?

Help Desk Consultants often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support requests, and communicating complex solutions to users with varying levels of technical knowledge. To manage these challenges effectively, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Many organizations provide knowledge bases and internal training to support consultants, and collaborating with team members or escalating issues when necessary also helps ensure timely and accurate resolutions.

What are the key skills and qualifications needed to thrive as a Help Desk Consultant, and why are they important?

To thrive as a Help Desk Consultant, you need solid technical troubleshooting skills, a basic understanding of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for managing and resolving user issues efficiently. Excellent communication, patience, and problem-solving abilities are crucial soft skills for delivering clear support and maintaining user satisfaction. These skills ensure timely resolution of technical problems, enhance user experience, and maintain smooth IT operations.

What does a Help Desk Consultant do?

A Help Desk Consultant provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and guide users through solutions either in person, over the phone, or via email. Their role often includes documenting issues, escalating complex problems to higher-level support, and ensuring customer satisfaction. Help Desk Consultants also help maintain system functionality by performing routine maintenance and updates.
What cities are hiring for Help Desk Consultant jobs? Cities with the most Help Desk Consultant job openings:
What states have the most Help Desk Consultant jobs? States with the most job openings for Help Desk Consultant jobs include:
What are popular job titles related to Help Desk Consultant jobs? For Help Desk Consultant jobs, the most frequently searched job titles are:
Help Desk Consultant jobs near you
Infographic showing various Help Desk Consultant job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,426 per year, or $30.5 per hour.
Student Worker - IT Help Desk Consultant (Law School)

Student Worker - IT Help Desk Consultant (Law School)

Baylor University

Waco, TX

$9.51 - $15/hr

Part-time

Posted 27 days ago

Baylor University rating

7.2

Company rating: 7.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

334th of 535 rated colleges and universities

Job description

Job Title: IT Help Desk Consultant (Law School)

Job Classification: Administrative and Office Services, Student

Department: Law School

Hiring Manager: Rick Sowell

Contact: Ricky_Sowell@baylor.edu

Work Schedule: Flexible hours shifts available between 7am and 10pm. (Sundays 11am-10pm)

Desired Length of Employment: Fall/Spring

Pay Rate: $9.51-15.00

Job Description:

The IT Help Desk Consultant provides critical support to the Baylor Law School community by maintaining IT equipment and assisting students, faculty, and staff with their IT needs. This position requires attention to detail, the ability to manage multiple tasks, and a commitment to providing excellent customer service.

  • Provide general office assistance and support
  • Greet clients and visitors with excellent customer service; answer inquiries and provide information
  • Maintain files and reports and ensure confidentiality of information
  • Assist with various projects, activities or tasks as needed
  • Ability to comply with University policies
  • Maintain regular and punctual attendance

Key Responsibilities:
- Monitor and maintain printers, including checking for low ink/paper and resolving paper jams.
- Update the IT Help Desk log on BOX with resolved issues and completed shift tasks.
- Assist in setting up and taking down portable audio/video systems for classes and events.
- Troubleshoot common IT problems and respond to inquiries from the Law School community.
- Ensure lab cleanliness and organization, including managing supplies like paper and toner.
- Handle special projects and other duties as assigned by the IT Director or other Law IT Department Staff.

Shift Expectations:
- Clock in/out at the beginning and end of each shift using the Baylor Ignite system.
- Adhere to scheduled hours, and promptly report absences or tardiness to the IT Director.
- Maintain professional conduct and follow department policies regarding food, drink, and desk etiquette.

Qualifications:
- Currently enrolled at Baylor University (undergraduate or law student).
- Strong technical aptitude and familiarity with common IT equipment and software.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication skills and a customer-oriented approach.

Preferred Skills:
- Previous experience in a help desk or customer service role.
- Knowledge of Baylor Law or Baylor's specific IT systems and procedures.

Additional Information:
- This role does not allow parking in the Law School lot during operational hours without a waiver.

To Apply:
Submit a resume and cover letter detailing your interest and qualifications for this position. Applications will be reviewed on a rolling basis until the position is filled.
 

Employer: Baylor University

Work Location: Sheila & Walter Umphrey Law Center, 2nd Floor of Law Library (Room 203)

Work Address: One Bear Place #97288, 1114 S University Parks Dr, Waco, Texas 76798; Law Library Help Desk

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