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Help Desk Consultant Jobs (NOW HIRING)

Millennium Software, Inc.

Help Desk

Independence, OR · On-site

$19.25 - $26.25/hr

For our Detroit based client we require a Help Desk consultant to work onsite in Independence (near Salem, OR. Experience doing government of public sector project is preferred.

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... The Help Desk Support (HDS) resource provides technical assistance support over the phone and ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

Ask IT consulting

Help Desk Technician

Harrisburg, PA · On-site

$19.75 - $26.75/hr

Company Description ASKITC is an equal opportunity employer, which is a global staffing, consulting ... We have openings for Help Desk Technician for one of our client at Harrisburg PA Support in-house ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... FastTek Global is a financially strong, privately held company that is 100% consultant and client ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

Company Description Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing ... This is software based help desk role. Each position will act as a member of the Operations and ...

CMIT Solutions St. Louis

Be Seen First

Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

At least two years of experience working as a help desk or service desk consultant * Proficiency in troubleshooting complex systems * Excellent communication skills, both written and verbal * 1 or ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

Job Summary : Quevera is seeking a Help Desk Specialist to join our team. The role involves ... Quevera offers consulting and software engineering services. Founded in 2013, the company is ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4 ... Hiring is contingent upon the selection of the consultant. Selected candidates will be included in ...

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Help Desk Consultant information

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How much do help desk consultant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for help desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What does a help desk consultant do?

A Help Desk Consultant provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and guide users through solutions either in person, over the phone, or via email. Their role often includes documenting issues, escalating complex problems to higher-level support, and ensuring customer satisfaction. Help Desk Consultants also help maintain system functionality by performing routine maintenance and updates.

What are the key skills and qualifications needed to thrive as a help desk consultant, and why are they important?

To thrive as a Help Desk Consultant, you need solid technical troubleshooting skills, a basic understanding of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for managing and resolving user issues efficiently. Excellent communication, patience, and problem-solving abilities are crucial soft skills for delivering clear support and maintaining user satisfaction. These skills ensure timely resolution of technical problems, enhance user experience, and maintain smooth IT operations.

What are some common challenges faced by help desk consultants and how can they be effectively managed?

Help Desk Consultants often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support requests, and communicating complex solutions to users with varying levels of technical knowledge. To manage these challenges effectively, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Many organizations provide knowledge bases and internal training to support consultants, and collaborating with team members or escalating issues when necessary also helps ensure timely and accurate resolutions.

What is the difference between Help Desk Consultant vs Help Desk Technician?

AspectHelp Desk ConsultantHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentClient-facing, consulting settings, remote or on-siteInternal support, help desk, call centers
Employer & IndustryIT consulting firms, managed service providersCorporate IT departments, support centers

Help Desk Consultants typically provide expert advice, troubleshooting, and strategic support to clients, often working in consulting roles. Help Desk Technicians focus on resolving technical issues within an organization, handling day-to-day support tasks. Both roles require similar certifications but differ mainly in scope and work environment.

What is a help desk consultant?

A help desk consultant is a professional who provides technical support and troubleshooting assistance to users within an organization or to clients. They often use ticketing systems, diagnose hardware and software issues, and may hold certifications like CompTIA A+ or ITIL to ensure effective service delivery.

What cities are hiring for Help Desk Consultant jobs?

Cities with the most Help Desk Consultant job openings:

What states have the most Help Desk Consultant jobs?

States with the most job openings for Help Desk Consultant jobs include:

What are popular job titles related to Help Desk Consultant jobs?

For Help Desk Consultant jobs, the most frequently searched job titles are:

Help Desk Consultant jobs near you
Infographic showing various Help Desk Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $63,426 per year, or $30.5 per hour.

Help Desk

Independence, OR • On-site

Millennium Software, Inc.
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Millennium Software, Inc.external

$19.25 - $26.25/hr

Other

Posted 12 days ago

Job description

For our Detroit based client we require a Help Desk consultant to work onsite in Independence (near Salem, OR.

Experience doing government of public sector project is preferred.

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