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Help Desk Consultant Jobs (NOW HIRING)

Ask IT consulting

Help Desk Technician

Harrisburg, PA · On-site

$19.75 - $26.75/hr

Company Description ASKITC is an equal opportunity employer, which is a global staffing, consulting ... We have openings for Help Desk Technician for one of our client at Harrisburg PA Support in-house ...

Nalley Consulting

Help Desk Lead - Mid

Miami, FL · On-site

Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required ...

Nalley Consulting

Help Desk Lead - Mid

Doral, FL · On-site

Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC · On-site

$19.75 - $27/hr

Company Description Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing ... This is software based help desk role. Each position will act as a member of the Operations and ...

CMIT Solutions St. Louis

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Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

At least two years of experience working as a help desk or service desk consultant * Proficiency in troubleshooting complex systems * Excellent communication skills, both written and verbal * 1 or ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4 ... Hiring is contingent upon the selection of the consultant. Selected candidates will be included in ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at ...

Stefanini

Help Desk Analyst

Dover, DE

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out ... Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 ...

Infosys

Help Desk Analyst

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Analyst who will handle field operation needs related to facility ... Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

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Help Desk Consultant information

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How much do help desk consultant jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Consultant vs Help Desk Technician?

AspectHelp Desk ConsultantHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentClient-facing, consulting settings, remote or on-siteInternal support, help desk, call centers
Employer & IndustryIT consulting firms, managed service providersCorporate IT departments, support centers

Help Desk Consultants typically provide expert advice, troubleshooting, and strategic support to clients, often working in consulting roles. Help Desk Technicians focus on resolving technical issues within an organization, handling day-to-day support tasks. Both roles require similar certifications but differ mainly in scope and work environment.

What are some common challenges faced by Help Desk Consultants and how can they be effectively managed?

Help Desk Consultants often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support requests, and communicating complex solutions to users with varying levels of technical knowledge. To manage these challenges effectively, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Many organizations provide knowledge bases and internal training to support consultants, and collaborating with team members or escalating issues when necessary also helps ensure timely and accurate resolutions.

What are the key skills and qualifications needed to thrive as a Help Desk Consultant, and why are they important?

To thrive as a Help Desk Consultant, you need solid technical troubleshooting skills, a basic understanding of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for managing and resolving user issues efficiently. Excellent communication, patience, and problem-solving abilities are crucial soft skills for delivering clear support and maintaining user satisfaction. These skills ensure timely resolution of technical problems, enhance user experience, and maintain smooth IT operations.

What does a Help Desk Consultant do?

A Help Desk Consultant provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and guide users through solutions either in person, over the phone, or via email. Their role often includes documenting issues, escalating complex problems to higher-level support, and ensuring customer satisfaction. Help Desk Consultants also help maintain system functionality by performing routine maintenance and updates.
What cities are hiring for Help Desk Consultant jobs? Cities with the most Help Desk Consultant job openings:
What states have the most Help Desk Consultant jobs? States with the most job openings for Help Desk Consultant jobs include:
What are popular job titles related to Help Desk Consultant jobs? For Help Desk Consultant jobs, the most frequently searched job titles are:
Help Desk Consultant jobs near you
Infographic showing various Help Desk Consultant job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,426 per year, or $30.5 per hour.
Help Desk Technician

Help Desk Technician

Ask IT consulting

Harrisburg, PA • On-site

$19.75 - $26.75/hr

Contractor

Posted yesterday

Job description

Company Description

ASKITC is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for Help Desk Technician for one of our client at  Harrisburg PA

Job Description

Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC's, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. 

Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software.

  • Refer Tier 2 calls to technical staff via Remedy or service providers
  • Resume or restore mainframe, LAN and user IDs and passwords through RACF  or Active Directory
  • Restart or reset local and remote  hardware devices using 
Qualifications


Field experience (i.e. Hands on PC Support experience).

Provide service and preventive maintenance.

Diagnose/coordinate repair of prod and dispatching & tracking Servce Provider

Ability to identify and track issues, risks, and action items

Experience w/Remedy or equivalent problem tracking

Experience using an Automated Call Distribution System (ACD)

Experience working in an Enterprise Level Help Desk environment

Education: 2 year college degree or equivalent technical study

Additional Information


For immediate consideration, please send resume to Ryan at  [email protected]  OR Feel free to contact us at  631 649 1313X4391 if you need more information.

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About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media

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