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Help Desk Consultant Jobs (NOW HIRING)

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire a full-time Help Desk Lead to be the hero our customers need by directly assisting end users, often ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire a full-time Help Desk Lead to be the hero our customers need by directly assisting end users, often ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire a full-time Help Desk Lead to be the hero our customers need by directly assisting end users, often ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

Taurean Consulting

Help Desk - Level I

Draper, UT · On-site

$22 - $24/hr

Taurean Consulting Group is a 100% Woman-Owned IT Staffing and Project Solutions company built on ... Our client is looking for a Help Desk - Level I. This role is a contract on-site opportunity.

Apex Systems

Help Desk

Naperville, IL · On-site

$19.75 - $26.75/hr

Job#: 3039316 Help Desk Location: Naperville, Illinois (Onsite) Role Overview This position will ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...

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Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

... Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User ...

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Help Desk Consultant information

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How much do help desk consultant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for help desk consultant in the United States is $30.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Consultant vs Help Desk Technician?

AspectHelp Desk ConsultantHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentClient-facing, consulting settings, remote or on-siteInternal support, help desk, call centers
Employer & IndustryIT consulting firms, managed service providersCorporate IT departments, support centers

Help Desk Consultants typically provide expert advice, troubleshooting, and strategic support to clients, often working in consulting roles. Help Desk Technicians focus on resolving technical issues within an organization, handling day-to-day support tasks. Both roles require similar certifications but differ mainly in scope and work environment.

What are some common challenges faced by Help Desk Consultants and how can they be effectively managed?

Help Desk Consultants often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support requests, and communicating complex solutions to users with varying levels of technical knowledge. To manage these challenges effectively, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Many organizations provide knowledge bases and internal training to support consultants, and collaborating with team members or escalating issues when necessary also helps ensure timely and accurate resolutions.

What are the key skills and qualifications needed to thrive as a Help Desk Consultant, and why are they important?

To thrive as a Help Desk Consultant, you need solid technical troubleshooting skills, a basic understanding of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for managing and resolving user issues efficiently. Excellent communication, patience, and problem-solving abilities are crucial soft skills for delivering clear support and maintaining user satisfaction. These skills ensure timely resolution of technical problems, enhance user experience, and maintain smooth IT operations.

What does a Help Desk Consultant do?

A Help Desk Consultant provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and guide users through solutions either in person, over the phone, or via email. Their role often includes documenting issues, escalating complex problems to higher-level support, and ensuring customer satisfaction. Help Desk Consultants also help maintain system functionality by performing routine maintenance and updates.
What cities are hiring for Help Desk Consultant jobs? Cities with the most Help Desk Consultant job openings:
What states have the most Help Desk Consultant jobs? States with the most job openings for Help Desk Consultant jobs include:
What are popular job titles related to Help Desk Consultant jobs? For Help Desk Consultant jobs, the most frequently searched job titles are:
Help Desk Consultant jobs near you
Infographic showing various Help Desk Consultant job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 7% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,426 per year, or $30.5 per hour.
Help Desk Analyst

Help Desk Analyst

nLeague Services Inc

Denver, CO • On-site

$21 - $28.75/hr

Contractor

Re-posted 6 days ago

Job description

Job ID: 11616752B

Position: Help Desk Analyst

Department: CO OIT

Location: 601 East 18th Avenue Suite 250   Denver,  Colorado    80203-0000 (Remote)

Duration: 6+ Months

100% Remote Job

  • QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.
  • Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.
  • The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.
  • Specific Services Required Desktop Services: Considerable imaging and deployment experience required.
  • Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.
  • Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.