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System Support Analyst Jobs (NOW HIRING)

Balfour Beatty

HCM Systems Support Analyst

Dallas, TX · On-site

The analyst will also assist with system advancement, system utilization and end-user satisfaction ... Provide support, consultation, and research to stakeholders. Manage the customer support email box.

Eaglesun Systems

System Support Technician

Gallup, NM · On-site

$50K - $70K/yr

The position's responsibilities require independent analyses, communication, and problem-solving. Responsibilities: As a System Support Technician, you must be able to accurately and swiftly resolve ...

Harris

Support Analyst

New York, NY · On-site +1

$55K - $70K/yr

Do you enjoy helping users resolve issues, explaining system workflows, and making sure critical payroll and HR processes run smoothly? Harris School Solutions is looking for a WinCap Support Analyst ...

Envera Systems

Service Support Analyst

Bradenton, FL · On-site

Envera Systems is a leading provider of smart community security and access control solutions ... The Service Support Analyst is a technically skilled frontline support role responsible for ...

Envera Systems

Service Support Analyst

Bradenton, FL · On-site

$19 - $21/hr

Envera Systems is a leading provider of smart community security and access control solutions ... The Service Support Analyst is a technically skilled frontline support role responsible for ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

This position is charged with administering banking application systems and requires prior ... Independently analyze, troubleshoot, and document user support tickets related to banking ...

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How much do system support analyst jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for system support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a System Support Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High salaries in IT support roles are more often found in executive or consulting positions, or through combined compensation packages including bonuses and stock options. Most support analyst roles have lower base salaries, but advanced certifications and extensive experience can lead to higher earnings.

What are the key skills and qualifications needed to thrive as a System Support Analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What is a systems support analyst?

A systems support analyst is a professional responsible for maintaining, troubleshooting, and supporting computer systems and networks within an organization. They often use tools like ticketing systems and diagnostic software, and may require certifications such as CompTIA A+ or Network+. Their role involves resolving technical issues to ensure system reliability and performance.

What are some common challenges System Support Analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a System Support Analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.

What jobs will boom in 2026?

The demand for System Support Analysts is expected to grow as organizations increasingly rely on technology and IT infrastructure. Skills in cybersecurity, cloud computing, and network management will be especially valuable, with certifications like CompTIA or Cisco enhancing job prospects. Overall, IT support roles are projected to see significant growth through 2026.

Is SOC analyst a high paying job?

A Security Operations Center (SOC) analyst typically earns a competitive salary, especially with experience and relevant certifications like CompTIA Security+ or CISSP. Salaries vary by location and organization but are generally above average for entry-level cybersecurity roles, reflecting the specialized skills required to monitor and respond to security threats.
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System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 35% Full Time, 54% Part Time, 2% Temporary, 2% Contract, and 3% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $67,175 per year, or $32.3 per hour.
Systems Support Analyst-Enterprise

Systems Support Analyst-Enterprise

Americhem

Cuyahoga Falls, OH • On-site

Full-time

Posted 3 days ago

Americhem rating

9.0

Company rating: 9.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

1st of 78 rated plastic manufacturers

Job description

Job Summary:
Americhem is seeking a Systems Support Analyst to provide techno-functional support for enterprise applications, focusing on ERP platforms and integrated business systems. The role involves resolving production issues, supporting enhancements, and improving end-user experience while collaborating with business stakeholders and IT teams.
Responsibilities:
• Provide day-to-day functional and technical support for ERP and other enterprise applications, including incident triage, troubleshooting, root cause analysis, and resolution management.
• Support ERP modules and related business processes across areas such as finance, procurement, inventory, supply chain, manufacturing, or order management.
• Partner with business users, application owners, developers, and infrastructure teams to analyze issues, define requirements, and deliver supportable solutions.
• Execute and support system changes, configurations, patches, upgrades, and enhancements, including test planning, UAT coordination, validation, and post-deployment support.
• Monitor system behavior, recurring issues, integrations, and data quality to identify trends, reduce defects, and improve application reliability.
• Create and maintain support documentation, process flows, knowledge articles, and user guidance to improve service quality and user adoption.
• Develop and run basic queries, reports, and data validations to support issue analysis, reconciliations, and business decision-making.
• Manage support activities within ticketing and service management processes, ensuring accurate documentation, prioritization, communication, and timely resolution.
• Support release activities, change control, and business continuity processes for assigned applications and integrations.
• Coordinate escalations with vendors, technical teams, and business partners to resolve complex application issues.
• Contribute to continuous improvement initiatives by identifying process, configuration, and support optimization opportunities.
Qualifications:
Required:
• 5-7+ years of experience supporting enterprise applications, ERP platforms, or business systems in a manufacturing, distribution, finance, or operations environment
• Working knowledge of SQL, data validation, reporting tools, system integrations, and structured testing methods including UAT and regression testing
• Strong techno-functional aptitude with the ability to translate business needs into practical ERP and application support solutions
• Hands-on experience with ERP support, integrations, SQL or query tools, testing, and structured issue resolution
• Excellent communication, stakeholder management, organization, and customer service skills
• Ability to manage multiple priorities, work independently, and collaborate effectively in a fast-paced environment
Preferred:
• Bachelor’s degree in Information Technology, Computer Science, Business, Information Systems, or a related field
• Experience supporting ERP platforms such as Oracle EBS, Oracle Fusion Cloud, SAP, Microsoft Dynamics, or comparable enterprise systems
• Experience supporting modules in finance, procurement, supply chain, inventory, order management, or manufacturing
• Familiarity with service management processes such as incident, problem, and change management
Company:
Founded in 1941, Americhem is a globally recognized designer and manufacturer of custom color masterbatch, functional additives, engineered compounds and performance technologies. Founded in 1941, the company is headquartered in Cuyahoga Falls, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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