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System Support Analyst Jobs (NOW HIRING)

Judge Group, Inc.

Technical Support Analyst 2

Tempe, AZ · On-site

$35 - $40/hr

Troubleshoot and resolve complex IT issues across systems and environments * Provide support for ... Analyst I skills and capabilities * Provide guidance on troubleshooting approaches and best ...

Balfour Beatty

HCM Systems Support Analyst

Dallas, TX · On-site

The analyst will also assist with system advancement, system utilization and end-user satisfaction ... Provide support, consultation, and research to stakeholders. Manage the customer support email box.

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How much do system support analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for system support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Support Analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are some common challenges System Support Analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a System Support Analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.
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System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, 12% Part Time, and 12% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,175 per year, or $32.3 per hour.
Lab and Manufacturing IT System Support Analyst.

Lab and Manufacturing IT System Support Analyst.

KBI Biopharma, Inc.

Boulder, CO

Full-time

Posted 18 days ago

Job description

Position SummaryThe Lab and Manufacturing Systems Support Analyst will provide IT support for KBI Biopharma's laboratory and manufacturing environments and be the primary contact for issues related to Lab and Manufacturing Systems as they relate to IT. The position will require basic IT skills in relation to networking, hardware, databases, and operating system level knowledge. The Lab and Manufacturing System Support Analyst will support various technologies used throughout the lab and manufacturing environments including but not limited to: Empower, SoftMax Pro, Unicorn, MassLynx, Chemstation, SoloVPE, 32Karat, UV WinLab, PharmSpec, and Compass technologies. The position requires a working knowledge of the aforementioned lab and manufacturing systems and the ideal candidate should have prior experience in administration and or the end use of at least some including at least some of these systems and the instruments which they support.The Lab Systems Support Analyst will be required to resolve routine requests that may include project/folder creation, system backups, account requests, etc.; as well as troubleshooting and resolution of complex issues related to Lab Systems. The position will require interaction with end-users to ensure that all end-user requests are fulfilled, and issues are resolved in a timely manner. The Lab Systems Support Analyst must be customer-focused and a good communicator.The Lab and Manufacturing Systems Support Analyst will be required to serve as the Lead and/or Subject Matter Expert (SME) on projects relating to the installation, validation, and deployment of laboratory and manufacturing systems. The position requires basic knowledge of the Computer Systems Validation (CSV) process and will assist in the writing and execution of CSV deliverables as required. Previous knowledge and experience with Data Integrity remediation and support is a huge plus.Position Responsibilities

  • Work within an agile team and framework

  • Resolve routine requests that may include project/folder creation, system backups, account requests

  • System Administrator providing Support to various technologies used throughout the lab and Manufacturing environments including but not limited to: Empower, SoftMax Pro, Unicorn, MassLynx, Chemstation, SoloVPE, 32Karat, UV WinLab, PharmSpec, and Compass technologies.

  • Be the Subject Matter Expert forLaboratoryenterprise systems such as Empower andSoftMaxPro,UV WinLab.

  • Support and or Lead instrument inductions following established GMPprocesses

  • Support business priorities and be flexible to meetdemand

  • Adhere to documented SystemDevelopment Life Cycle as well as relevant regulations, policies, andstandards

  • Lead and Support Identifying the root cause of issues and implementing permanent solutions to prevent future occurrences.

  • Support and Drive Implementing proactive monitoring to ensure early warnings and quickrecovery

  • Effective communicator with all cross-functional areas regarding applicable IT tasks and deliverables

  • Support Lab and Manufacturing IT System Support team across multiple offices with a distributedworkforce

  • Customer-focused and a good communicator

Position Requirements

  • 3+ years of experience in a GMP regulatedindustry

  • Experience in system administration of Lab and Manufacturing system applications (i.e.: Empower, SoftMax Pro, UV WinLab, Unicorn)

  • Solid understanding of GMP applications

  • Basic knowledge of Computer Systems Validation (CSV) process

  • Knowledge of the IT system development life cycle and software quality assurance in a regulated environment

  • Knowledge of general networking concepts and IT best practices

  • Ability to work both independently and with teams at various levels in theorganization

  • Strong communication skills, both verbal and written as well as capable of presenting the right level of information to management

  • Strong analytical and organizational skills

Salary range: 83,040 - 103,800

KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

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