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System Support Analyst Jobs (NOW HIRING)

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and ... Independently maintain the help desk ticketing system, working tickets and maintaining timely ...

E. L. Blake, Inc.

IT Systems Support Analyst

Birmingham, AL · On-site

$70K - $95K/yr

Full-time IT Systems Support Analyst at E.L. Blake Corporation in Birmingham, AL! In this role, you ... Your tasks will include troubleshooting system issues, applying updates and patches, and managing ...

Evergy

Systems Support Analyst - GIS

Kansas City, MO · On-site

$54K - $68K/yr

Topeka, KS Kansas City, MO PAY RANGE: (Minimum - Midpoint) System Support Analyst I: $54,400 - $68,000 System Support Analyst II: $66,600 - $83,200 Scheduled Work Hours: Monday - Friday, 8:00 am to 5 ...

Evergy

Systems Support Analyst - GIS

Kansas City, MO · On-site

$54K - $68K/yr

Topeka, KS Kansas City, MO PAY RANGE: (Minimum - Midpoint) System Support Analyst I: $54,400 - $68,000 System Support Analyst II: $66,600 - $83,200 Scheduled Work Hours: Monday - Friday, 8:00 am to 5 ...

PTA Plastics

IT Support & Systems Analyst

Longmont, CO · On-site

$70K - $95K/yr

The IT System & Support Analyst will be responsible for providing technical assistance and support to our employees, administering and maintaining server and network systems, ensuring the smooth ...

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System Support Analyst information

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How much do system support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for system support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a system support analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

Is a system support analyst entry-level?

A system support analyst position can be entry-level, especially for those with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. Many entry-level roles require a relevant associate degree or certifications like CompTIA A+ and offer on-the-job training to develop necessary skills. Experience requirements vary by employer, with some roles suitable for recent graduates or those transitioning into IT support.

What is a system support analyst?

A system support analyst is a professional responsible for maintaining, troubleshooting, and supporting computer systems and networks within an organization. They often assist users, install hardware and software, and ensure system security, typically using tools like ticketing systems and diagnostic software. Strong technical skills, problem-solving abilities, and relevant certifications are common requirements for this role.

Is a system support analyst a stressful job?

A system support analyst's job can be stressful due to the need to resolve technical issues quickly and support end-users, often under tight deadlines. The role may involve handling urgent problems, working irregular hours, and maintaining high attention to detail, which can contribute to job stress. However, stress levels vary depending on the work environment and individual skills.

What are some common challenges system support analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a system support analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.
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System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,175 per year, or $32.3 per hour.

Systems Support Analyst

Merchants Bancorp

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Job Type
Full-time
Description
The Systems Support Analyst will independently provide tier 1 and tier 2 support to internal end-users and assist the Manager with tier 3 and project work. Strong communication and excellent customer service are equally important to technical skill and experience. The ideal person will deliver timely solutions the first time while leaving excellent impressions with users.
Requirements
  • Independently maintain the help desk ticketing system, working tickets and maintaining timely, informative customer communication.
  • Provide continued project updates to department managers.
  • Assist the Systems Support Manager with project work as needed and available.
  • Create/Update technical documentation and how-to's for end users.
  • Perform other duties as assigned.

Expected Experience, Skills and Education
  • Requires at least 3-5 years of progressive IT support experience in a corporate environment, including help desk, systems support, or Microsoft 365 administration.
  • Must have strong troubleshooting and problem-solving skills with the ability to independently resolve complex end-user, endpoint, Microsoft 365, and access-related issues.
  • Must have experience supporting Windows 11 Pro/Enterprise, Microsoft 365, Exchange Online, Microsoft Entra ID, Intune, OneDrive, SharePoint, Teams, and related cloud services.
  • Experience with email migrations preferred, including Exchange Online mailbox migrations, Outlook profile troubleshooting, shared mailboxes, distribution groups, mail flow, and permissions.
  • Hands-on experience with Microsoft Intune / Endpoint Manager preferred, including device enrollment, compliance policies, configuration profiles, application deployment, endpoint security settings, mobile device management, and Windows Autopilot.
  • Familiarity/Experience with Windows Server environments, Active Directory, Group Policy Administration, security groups, NTFS permissions, printer management, and basic server administration preferred.
  • Experience using PowerShell, scripting, or automation tools to support Microsoft 365 administration, user and group management, application deployment, reporting, and operational efficiency preferred.
  • Must have a solid understanding of security and cybersecurity fundamentals, including MFA, Conditional Access, endpoint security, patching, phishing awareness, and secure access practices.
  • Basic-to-intermediate network troubleshooting experience preferred, including VPN, Wi-Fi, DNS, DHCP, TCP/IP, and remote connectivity.
  • Must demonstrate experience with end-user training and the ability to explain technical concepts in a clear, professional, and user-friendly manner.
  • Must be able to create and maintain clear technical documentation, including SOPs, knowledge base articles, how-to guides, troubleshooting steps, and support runbooks.
  • Must have the ability to participate in and lead assigned IT projects through completion, including migrations, hardware refreshes, software deployments, endpoint management initiatives, and process improvements.
  • Must be able to work both independently and collaboratively in a team environment with minimal day-to-day direction once trained.
  • Bachelor's degree from an accredited institution required; equivalent technical experience may be considered where appropriate.
  • Preferred IT certifications include CompTIA A+/Network+/Security+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Administrator, Azure/Entra ID certifications, and/or Cisco certifications.

Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more.
About Merchants
Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.
Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016-2022). For more information read the entire article here .

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