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Remote Itsm Analyst Jobs in Michigan (NOW HIRING)

Remote Itsm Analyst information

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst, and why are they important?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.
What are the most commonly searched types of Itsm Analyst jobs in Michigan? The most popular types of Itsm Analyst jobs in Michigan are:
What cities in Michigan are hiring for Remote Itsm Analyst jobs? Cities in Michigan with the most Remote Itsm Analyst job openings:
Infographic showing various Remote Itsm Analyst job openings in Michigan as of July 2026, with employment types broken down into 65% Full Time, and 35% Contract. Highlights an 100% Remote job distribution.
Senior Technical Risk Engineer

Senior Technical Risk Engineer

Ford Motor Company

Dearborn, MI • Remote

$96K - $162K/yr

Full-time

Medical, Dental, Life, PTO

Posted 7 days ago


Job description

We are seeking a Technical Risk Engineer with strong technical acumen to design, prioritize, and enable risk-reducing technical solutions across complex cloud and enterprise environments. This role emphasizes solution engineering over process engineering-using risk frameworks, policies, and controls as inputs to architect practical, automatable, and scalable technical safeguards.

The ideal candidate thinks like an engineer first and a risk professional second: someone who understands how systems fail, how controls can be enforced through code and architecture, and how risk intent is translated into resilient technical designs.

Preferred Technical Skills

  • Cloud Platforms: Google Cloud Platform (GCP)
  • Automation & API Development: Proficiency in Python or Java and Ansible for scripting, with hands-on experience in API development (RESTful) 
  • Infrastructure as Code: Terraform (required)
  • Data & Analytics: GCP BigQuery, Power BI (or similar) to visualize risk posture & evidence.
  • Backup, recovery, and resilience solution architectures

  • Isolated Recovery Environment (IRE) design and implementation in GCP

  • Supporting Knowledge (nice to have):
    • GRC and/or Security Domain expertise
    • CI/CD pipelines and policy-as-code
    • Cloud IAM, networking, and control planes
    • Observability, logging, and evidence automation
    • GRC Platforms: Archer, ServiceNow
    • ITIL-based IT Service Management (ITSM)
    • Familiarity with Agentic AI Frameworks

Required Qualifications

  • Requires a bachelor's or foreign equivalent degree in computer science, information technology or a technology related field
  • 7+ years in IT operations & engineering, security engineering, platform engineering, SRE, or technical risk roles
  • Backup, recovery, and resilience solution architecture implementations, especially IRE's.

  • Proven ability to design and influence technical solutions across teams
  • Strong understanding of how risk manifests in distributed systems, cloud platforms, and automation
  • Comfortable operating between engineering teams and risk stakeholders
  • Ability to explain complex technical risk concepts to non-technical audiences without losing fidelity

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Vehicle discount program for employees and family members, and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary 

This position is a salary grade 8

This position is a salary grade 8 and ranges from $96,720-162,120.

*Visa Sponsorship is provided for this role*

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
 

#LI-Remote

#LI-GH2

Preferred Technical Skills

  • Cloud Platforms: Google Cloud Platform (GCP)
  • Automation & API Development: Proficiency in Python or Java and Ansible for scripting, with hands-on experience in API development (RESTful) 
  • Infrastructure as Code: Terraform (required)
  • Data & Analytics: GCP BigQuery, Power BI (or similar) to visualize risk posture & evidence.
  • Backup, recovery, and resilience solution architectures

  • Isolated Recovery Environment (IRE) design and implementation in GCP

  • Supporting Knowledge (nice to have):
    • GRC and/or Security Domain expertise
    • CI/CD pipelines and policy-as-code
    • Cloud IAM, networking, and control planes
    • Observability, logging, and evidence automation
    • GRC Platforms: Archer, ServiceNow
    • ITIL-based IT Service Management (ITSM)
    • Familiarity with Agentic AI Frameworks

Required Qualifications

  • Requires a bachelor's or foreign equivalent degree in computer science, information technology or a technology related field
  • 7+ years in IT operations & engineering, security engineering, platform engineering, SRE, or technical risk roles
  • Backup, recovery, and resilience solution architecture implementations, especially IRE's.

  • Proven ability to design and influence technical solutions across teams
  • Strong understanding of how risk manifests in distributed systems, cloud platforms, and automation
  • Comfortable operating between engineering teams and risk stakeholders
  • Ability to explain complex technical risk concepts to non-technical audiences without losing fidelity

Key Responsibilities

  • Engineer technical risk solutions that reduce operational, cyber, and resilience risk through architecture, automation, and control design.
  • Translate risk requirements, policies, and standards into implementable technical patterns, guardrails, and reference architectures.
  • Prioritize and influence solution design decisions based on risk impact, blast radius, and recovery dependencies.
  • Partner with platform, cloud, security, and SRE teams to embed risk controls directly into infrastructure and pipelines.
  • Evaluate control effectiveness using technical signals and evidence, not just procedural compliance.
  • Support initiatives such as secure cloud architecture, isolated recovery environments, identity and access hardening, and infrastructure resilience.
  • Provide technical guidance on risk tradeoffs, recovery sequencing, and dependency-aware system design.
  • Contribute to lightweight process definition where needed-but always in service of enabling better technical outcomes.

Ford logo

About Ford

Sourced by ZipRecruiter

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Industry

Civil engineering construction

Company size

51 - 200 Employees

Headquarters location

Doral, FL, US

Year founded

1982