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Remote Itsm Analyst Jobs (NOW HIRING)

Maximus

ITSM Tools Analyst

VA · On-site +1

This is a remote position. The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the ...

Maximus

ITSM Tools Analyst

VA · On-site +1

This is a remote position. The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

Job Location: Remote (USA). Local candidates may be expected to work at the client site in ... Strong analytical and problem-solving skills to identify challenges and propose solutions. * Data ...

pace systems, inc.

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ServiceNow ITSM Lead Architect / Senior Consultant

Naperville, IL · Remote

$85 - $115/hr

... Remote / Hybrid Position Summary We are seeking an experienced ServiceNow ITSM Lead Architect ... Partner with project managers, business analysts, process owners, and stakeholders to ensure ...

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Remote Itsm Analyst information

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How much do remote itsm analyst jobs pay per year?

As of Jun 30, 2026, the average yearly pay for remote itsm analyst in the United States is $71,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst, and why are they important?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.
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What cities are hiring for Remote Itsm Analyst jobs? Cities with the most Remote Itsm Analyst job openings:
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Remote Itsm Analyst jobs near you
Infographic showing various Remote Itsm Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Contract. Highlights an 78% Physical, 6% Hybrid, and 16% Remote job distribution, with an average salary of $71,511 per year, or $34.4 per hour.

ITSM Support Analyst

Futran Tech Solutions Pvt. Ltd.

Remote

Full-time

Posted 17 days ago

Job description

ITSM Support Analyst
Remote
The ITSM Support Analyst provides configuration and administrative support of the Atlassian tool suite, including multiple instances of Jira Service Management, Confluence, and Opsgenie. You will assist in the management of Jira setup, creating and organizing projects, configuring the layout, testing workflows, and improving the solution experience. Additionally, role includes user role management, enabling access permissions and privileges. Additional ancillary responsibilities with ITSM includes support and documentation of Incident, Problem, and Change Management processes and activities.
Primary Responsibilities
ITSM Tool Support (including Jira Service Management, Confluence, Opsgenie)
  • Create and organize projects: Create new projects, configure the layout, design, workflow, and dashboards
  • Manage user access: Assign user roles and privileges, and ensure that each team member has access to the materials they need
  • Manage upgrades and improvements: Provide resources for training and upgrades, and manage software improvements
  • Evaluate business need: work with business users to evaluate ITSM tool requirements, determine licensing needs, and drive improvements to the ITSM tool experience
  • Provide application support: Monitor, respond to, diagnose and troubleshoot ITSM tool issues including on call support for high priority outages
  • Subject Matter Expertise: Act as a technical resource to others to resolve problems, issues, errors, queries, and reports as relating to ITSM tooling
  • Communicate: Share knowledge with internal and external contacts & users
  • Documentation: Generate documentation on ITSM tool, including workflows and processes, to support operational runbooks
ITSM Process Support
  • Subject Matter Expertise: Act as a technical resource to others to resolve problems, issues, errors, queries, and reports as relating to ITSM / ITIL based processes
  • Follow and support defined ITIL based processes including Incident, Problem, and Change Management process and workflows
Assist Problem Management To
  • Assist Incident Management by attending war rooms when paged for incident response
  • Analyze and drive Problem ticket process including root cause analysis
  • Ensure that sufficient information is available with each problem ticket to proceed with the analysis and resolution
  • Ensure all problem records are managed to agreed Operating and Service Level agreements
  • Ensure all problem record records maintain quality
Assist Change Management To
  • Manages changes/updates to the processes as applicable for the project.
  • Support Change process including related documentation, change review representation, and support readiness
  • Maintain a forward schedule of change
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
  • High School Diploma or GED
  • 1+ years supporting and integrating Jira and Confluence with ability to create complex JIRA workflows, screen schemes, permission schemes, and notification schemes
  • 2+ years of experience supporting applications in an enterprise environment
  • Experience monitoring IT systems applications
  • Demonstrated critical analysis of systems applications and a history of proven troubleshooting skills
Preferred Qualifications
  • Bachelor's Degree or higher
  • Certification including Atlassian, ITIL, PMP, SDLC, or PMI certifications
  • Experience with multiple ITSM systems

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