Remote Itsm Analyst Jobs in Wisconsin (NOW HIRING)

100% remote within the state, and contractor may have to travel to Central Office occasionally (1 - 2 times per quarter).
We are seeking an experienced professional to join our team in a ServiceNow Developer role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.
Project Details:
The client is implementing ServiceNow and is seeking an Application Architect III - ServiceNow Developer to join its team. This is a specialized role that requires a ServiceNow Subject Matter Expert (SME). The primary focus of this position is to design, develop, customize, and automate ServiceNow solutions that integrate with client's systems and business processes.
Key responsibilities will include working with change management modules, system configurations, workflow automation, and documentation. This individual will collaborate with a team consisting of three architects and one project manager. While teamwork and collaboration are essential, this role is highly independent and requires the ability to manage work with minimal supervision.
Key Responsibilities:
Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
Design and configure ServiceNow modules such as ITSM (IT Service Management), ITAM (IT Asset Management), and others based on business needs.
Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
Implement workflows, business rules, and automation to streamline processes and improve user experience.
Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
Provide training and support to end users.
Certifications: Preferred credentials include ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
Education:
Bachelor's degree in Computer Science, math, engineering, information systems, or a related field.
Experience: Requires six to nine years.
Requirements & Skills:
?Experience with Agile development methodologies
Proven problem-solving and analytical abilities
Understanding of development operations (DevOps)?
Understanding of software security?
Fluency in various programming languages?such as JavaScript, HTML 5, CSS, and Glide scripting and SQL
Training in software engineering?
Knowledge of data structures and algorithms?
Proficiency with ServiceNow development, such as scripting, workflows, and integrations
Proven ability to create ServiceNow Business Rules, and UI Policies
Knowledge of IT Service Management (ITSM) Implementation
Experience with Flow Designer and Service Portal
Demonstrated expertise in at least two SNOW modules (e.g. ITSM, ITAM, CSM, etc.)
Expertise with REST/SOAP APIs
Meticulous attention to detail and strong sense of desire to deliver high-quality work products
Strong collaboration skills, including the ability to gather requirements from internal and external stakeholders
Ability to work independently and collaborate as part of a team
Excellent written and verbal communication skills
Must Have Skills: 6-9 years of experience with the following:
- Fluency in various programming languages, such as JavaScript, HTML 5, CSS, and Glide scripting and SQL
- ServiceNow development, such as scripting, workflows, and integrations
- Creating ServiceNow Business Rules, and UI Policies
- Demonstrated expertise in at least two SNOW modules (e.g. ITSM, ITAM, CSM, etc.)
- Bachelor's Degree in Computer Science, Math, Engineering, Information Systems, or a related field.
Nice to Have Skills:
- ServiceNow Certified System Administrator (Certification)
- Certified Application Developer (CAD) (Certification)
The entire team operates remotely, with communication conducted primarily through Microsoft Teams chat and virtual meetings. ServiceNow certifications are strongly preferred, as the ideal candidate will serve as a technical expert and trusted resource throughout the implementation and ongoing support of the platform.
Notes:
100% remote within the state, and contractor may have to travel to Central Office occasionally (1 - 2 times per quarter).
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status