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Itsm Analyst Jobs in Wisconsin (NOW HIRING)

Spearheadtech

WI · On-site

$140 - $220/hr

ITSM Practice Lead, Consulting Engagement Location : Texas / USA WhoWe Are: Thisis Nexgentek ... Be it planning, analysis, design,development, testing, or the seamless transition to production,we ...

Oshkosh Corporation

IT Systems Analyst Lead

Oshkosh, WI

$103K - $177K/yr

ITSM tools, troubleshooting, configuration, and operations systems management * Database management, messaging, API development, and system integration * Testing, release planning, and version ...

New

Oshkosh Corporation

IT Systems Analyst Lead

Oshkosh, WI · On-site

$103K - $177K/yr

ITSM tools, troubleshooting, configuration, and operations systems management * Database management, messaging, API development, and system integration * Testing, release planning, and version ...

TiTANS Consulting

WI · On-site

$90 - $120/hr

Specifieke verantwoordelijkheden (focus op ITSM) * Zelf uitvoeren van analyse en configuratiewerk Zelfstandig analyses uitvoeren en doorvoeren van kleine en middelgrote configuratieaanpassingen ...

GENERAL BEVERAGE SALES CO

I.T. Support Analyst

Oshkosh, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with IT service management (ITSM) tools and ticketing systems. * Must possess a valid ... Analyze and resolve IT incidents and service requests within agreed-upon service level agreements ...

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All JobsItsm Analyst JobsItsm Analyst Jobs in Wisconsin

Itsm Analyst information

See Wisconsin salary details

$49.5K

$89.4K

$124.7K

How much do itsm analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for itsm analyst in Wisconsin is $89,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $100,400.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

What are the most commonly searched types of Itsm Analyst jobs in Wisconsin?

The most popular types of Itsm Analyst jobs in Wisconsin are:

What are popular job titles related to Itsm Analyst jobs in Wisconsin?

For Itsm Analyst jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Itsm Analyst jobs in Wisconsin look for?

The top searched job categories for Itsm Analyst jobs in Wisconsin are:

Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $89,397 per year, or $43 per hour.

ITSM Practice Lead, Consulting Engagement

Spearheadtech

WI • On-site

$140 - $220/hr

Other

Posted 4 days ago

Job description

ITSM Practice Lead, Consulting Engagement

Dallas, United States | Posted on 07/23/2026


Aboutthe job :ITSM Practice Lead, Consulting Engagement


Location : Texas / USA


WhoWe Are:


Thisis Nexgentek— where every challenge is an opportunity,and every solution is a masterpiece in the making. As afull-lifecycle IT company, we transcend mere delivery; weengineer success.


Frominception to implementation, our seasoned expertise shepherdsevery phase of the journey. Be it planning, analysis, design,development, testing, or the seamless transition to production,we stand as steadfast partners in our clients’ progress.


AtNexgentek, quality isn't a mere aspiration—it's ourethos. Rooted in Tech Advisory, our methodology isguided by insights that spark transformative outcomes.We recognize the paramount importance of talentretention. Through a steadfast commitment to work-life balance,competitive remuneration packages, and an optimized operationalmodel, we ensure our team remains as exceptional as ourservices.


Stepinto Nexgentek, where innovation meets precision, andtogether, let's sculpt the future of technology with finesseand distinction.


Requirements
EngagementOverview

Senior IT Service Management (ITSM) consultant from a systems integratorto assess, structure, and mature our ITSM practice. This is not a staffaugmentation role. We need a practitioner who has built and fixed ITSM programsbefore, with deep hands-on ServiceNow (SNOW) expertise, and can operate withminimal direction at a senior level.


EngagementScope

  • Conduct a rapidcurrent-state assessment of ITSM processes: Incident, Problem, Change,Request and Knowledge Management

  • Identify gaps inprocess, tooling, governance and adoption

  • Deliver a prioritizedroadmap with clear milestones and measurable outcomes

  • Lead the configurationand optimization of ServiceNow workflows aligned to the target operatingmodel

  • Define KPIs, SLAstructures and reporting frameworks that give leadership real visibility

  • Establish processownership standards and hand off a sustainable operational model to internal teams

  • Work directly with theVP of Digital & Technology and key stakeholders across IT


What We Expectfrom the Consultant

  • 10+ years in ITSM, withatleast 5 years in a consulting or SI delivery capacity

  • Senior Manager orDirector-level profile: able to advise, challenge and drive, not justexecute tasks

  • Proven ServiceNowexpertise: ITSM module configuration, CMDB, service catalog, reporting andintegrations

  • ITIL v4 certificationrequired; ServiceNow certifications (CSA, ITSM) strongly preferred

  • Experience standing upITSM programs at large enterprises, not just maintaining existing ones

  • Strong communicationskills: able to present findings and recommendations to VP and C-suitestakeholders

  • Comfortable working inan environment where the structure does not yet exist


What’sin it for you:

AtNexgentek we prioritize your well-being and professionalgrowth. Here's what you can expect:



  • Achievea healthy work-life balance.

  • Competitivecompensation and abundant growth opportunities.

  • Enjoya standard 5-day workweek with 2 fixed weeklyoffs.

  • Experiencean employee-centric environment with supportivepolicies.

  • Benefitfrom family-friendly and flexible workarrangements.

  • Accessour Performance Advancement and Career Enhancement (PACE)initiative and discover opportunities for both personal andprofessional growth. From tailored career development plans toexpert counseling services, PACE empowers you to chart yourcourse to success with confidence and clarity. Elevateyour career trajectory with our Learning & Development(L&D) program. Join our team and embark on atransformative journey of upskilling and self-discovery. Withcontinuous learning as your compass, you'll not onlyenhance your expertise but also open doors to newopportunities, paving the way for career growth andfulfillment.


Pleasenote : At Nexgentek, we value the importance of collaboration, learning, and fostering connections with clients, peers,leaders, and communities. While some in-person engagementmay be required for certain roles, we are committed to providingflexibility to accommodate your individual work-life balanceneeds.


Asan equal opportunities employer, Nexgentek welcomes andencourages applications from all members of society. We arededicated to creating an inclusive environment where diversityis celebrated, and individuals are valued for their uniqueperspectives and contributions. We do not discriminate on thebasis of race, religion or belief, ethnicity, disability, age,citizenship, marital or civil partnership status, sexualorientation, or gender identity.

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