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Itsm Analyst Jobs in Wisconsin (NOW HIRING)

General Beverage

I.T. Support Analyst

Oshkosh, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Analyst provides technical assistance and support to end-users, ensuring the smooth ... Familiarity with IT service management (ITSM) tools and ticketing systems. * Must possess a valid ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analysts seeking to expand their technical skills. The Service Desk Technician serves as the first ... Familiarity with ServiceNow or other ITSM platforms. * Strong communication and problem-solving ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analysts seeking to expand their technical skills. The Service Desk Technician serves as the first ... Familiarity with ServiceNow or other ITSM platforms. * Strong communication and problem-solving ...

Kwik Trip, Inc.

Senior ServiceNow Developer

La Crosse, WI · On-site

$97K - $146K/yr

  • Medical

  • Retirement

  • PTO

Experience with ITSM, ITOM, and/or CSM modules * Experience leading or coordinating offshore/distributed development teams * Proven ability to mentor and develop junior engineers * Strong analytical ...

Robert Half

IT Support Manager

Madison, WI · On-site

$85K - $105K/yr

Manage the ITSM platform and Service Desk KPIs, using ticket trends and performance data to ... analysis. * Manage vendor relationships and warranty repairs as needed. * Participate in on-call ...

New

Froedtert South, Inc.

Network Engineer

Kenosha, WI · Hybrid

Strong analytical, organizational, and technical problem-solving abilities, including effective ... Experience Work within monitoring tools and ITSM platforms (e.g., SolarWinds Asset Monitoring ...

Froedtert South, Inc.

Network Engineer

Kenosha, WI · On-site

Strong analytical, organizational, and technical problem-solving abilities, including effective ... Experience Work within monitoring tools and ITSM platforms (e.g., SolarWinds Asset Monitoring ...

Froedtert South

Network Engineer

Kenosha, WI · On-site

... Strong analytical, organizational, and technical problem-solving abilities, including effective ... ITSM platforms (e.g., SolarWinds Asset Monitoring, Azure Monitor, ServiceNow, ServiceDesk). • ...

Komatsu

Senior ServiceNow Developer

Milwaukee, WI · On-site

$140K - $150K/yr

... and ITSM, HRSD, and SPM applications, supports entire development lifecycle, and promotes the ... Collaborate with partners to gather requirements, analyze business processes, and translate them ...

CEDENT

Certified Project Manager IV/Sr.

Madison, WI

$56.25 - $74.50/hr

Demonstrated ability to analyze facts and apply sound judgment in decision making. * Advanced skill in the use of IT Service Management (ITSM) application for Agile story and bug ticket tracking.

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Itsm Analyst information

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$49.5K

$89.4K

$124.7K

How much do itsm analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for itsm analyst in Wisconsin is $89,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $100,400.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

What are the most commonly searched types of Itsm Analyst jobs in Wisconsin?

The most popular types of Itsm Analyst jobs in Wisconsin are:

What are popular job titles related to Itsm Analyst jobs in Wisconsin?

For Itsm Analyst jobs in Wisconsin, the most frequently searched job titles are:

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Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $89,397 per year, or $43 per hour.

I.T. Support Analyst

General Beverage

Oshkosh, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

General Beverage rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

407th of 418 rated retail wholesalers

Job description

Job Type
Full-time
Description
About General Beverages Sales Co.
General Beverage Sales Co. (GB) is a business-to-business wholesale distributor of wine, distilled spirits, beer, soda, bottled water and non-alcoholic beverages. Established in 1933, GB has been family-owned ever since. We currently operate in all of Wisconsin's 72 counties as consultants to over 11,000 licensed retail business customers helping them to profitably select, promote, merchandise, and sell consumer products in the beverage category. We proudly employ 900 employees across the State of Wisconsin. Our mission is to be the trusted distributor partner of our suppliers and customers in order to advance our collective beverage business and support the growth of our family of employees.
The IT Support Analyst provides technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service.
What Can General Beverage Sales Co. Offer YOU?
  • Excellent starting Wage
  • Company Paid Life Ins.
  • Company Paid Short Term Disability Coverage.
  • 2 Health Ins. options.
  • Dental Ins.
  • Vision Ins.
  • FSA and an HSA (with applicable Health Ins option)
  • Voluntary coverages such as Life Ins., Short Term Disability Ins., Voluntary Critical Illness coverage, as well as Voluntary Accident coverage.
  • 401K with Match/Profit Sharing
  • Generous Vacation package.
  • Separate generous Sick Time package.
  • Lifelong learning opportunities to enhance career growth.
  • GREAT PEOPLE, GREAT PRODUCTS, AND A GREAT COMPANY!!

  • Possesses genuine curiosity that drives a proactive approach to deeply understanding business processes, system functionality, and stakeholder needs
  • Applies logical reasoning and analytical skills to diagnose technical issues, identify root causes, and evaluate and choose between potential solutions
  • Attentive listener that brings full attention to understanding and responding to end user concerns and issues in a clear and helpful way to non-technical users
  • Resourceful problem solver that uses creativity and deep understanding of available tools, documentation and support channels to create resolutions
  • Collaborative partner that works effectively and positively with team members, end users, and cross-functional partners to resolve issues, share knowledge, and improve support processes
  • Self-motivated, results driven and committed to best-in-class service
  • Acts with honesty and transparency and treats others with respect, dignity and fairness
  • Contributes to inclusive culture by building rapport, maintaining an openness to different perspectives, and fostering a welcoming environment for all
  • Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience. Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus
  • Up to two (2) years providing technical assistance and troubleshooting support
  • Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems
  • Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Must possess a valid driver's license
  • Must pass pre-employment drug screen

Requirements
Technical Support:
• Respond to IT support requests via various channels (phone, email, ticketing system) and provide prompt and effective solutions.
• Troubleshoot hardware, software, and network issues reported by end-users, diagnosing problems and implementing appropriate resolutions.
• Assist with software installations, upgrades, patches, and configurations.
Issue Resolution:
• Analyze and resolve IT incidents and service requests within agreed-upon service level agreements (SLAs).
• Document all support activities, including issue details, troubleshooting steps, and resolution outcomes.
• Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution.
User Management and Support:
• Create and manage user accounts, permissions/authorizations, and access controls across various systems and applications.
• Provide technical support and troubleshooting assistance to end-users, addressing hardware, software, and network-related issues.
• Assist in the setup and configuration of end-user devices, such as computers, laptops, printers, and mobile devices.
User Training and Knowledge Sharing:
• Assist in providing end-user training on basic IT tasks, such as software usage, password management, and best practices.
• Create and maintain knowledge base articles and documentation to facilitate self-help for end-users.
• Communicate effectively with end-users, providing clear instructions and guidance to resolve their IT-related queries or issues.
IT Asset Management:
• Assist in managing IT assets, including hardware, software licenses, and peripherals.
• Track and update asset inventory records, ensuring accurate and up-to-date information.
• Assist in coordinating equipment procurement, setup, and decommissioning processes.
System Maintenance and Monitoring:
• Perform routine system maintenance tasks, including software updates, patches, and system configurations.
• Collaborate with other IT teams to ensure proper functioning and integration of systems.
Documentation and Process Improvement:
• Contribute to the development and maintenance of IT support documentation, including standard operating procedures (SOPs) and troubleshooting guides.
• Identify opportunities for process improvements and automation within the IT support function.
• Stay updated with the latest IT trends, technologies, and best practices to enhance support services.
Perform other duties as assigned by supervisor.

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