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Infographic showing various job openings at North Shore Health Support Center in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Scheduling Support Systems & Education Coordinator - Full-Time 1st Shift

North Shore Health Support Center

Milwaukee, WI • On-site

$17.50 - $22.25/hr

Other

Posted 17 days ago

Job description

#LI-AS1d

Position Summary :

The Scheduling Support Systems & Education Coordinator serves as the primary resource for training, education, and system support related to Smartlinx scheduling functionality. This role partners closely

with center leaders to ensure effective scheduling practices, providing troubleshooting assistance, developing training resources, and promoting compliance with scheduling standards.


Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Key Responsibilities & Duties :

Provide Smartlinx scheduling support and troubleshoot system and workflow issues across centers

Deliver training and education to field leaders on scheduling processes, system functionality, and best practices

Develop, maintain, and enhance scheduling training materials, job aids, and documentation

Conduct timecard audits to support compliance, including PBJ requirements

Monitor schedule posting compliance and follow up with centers to ensure adherence to standards

Perform scheduling utilization audits and identify opportunities for improvement

Support workforce analytics initiatives related to scheduling, staffing, and labor management


Safety - When in our Centers:

Knows and follows North Shore Health rules

Follows North Shore Health dress and hygiene policies

Follows North Shore Health smoking policies

Uses required protective equipment (as needed during center visits)

Follows infection control standards, policies and procedures


Resident Rights:

Knows Resident Rights

Helps the residents/patients exercise and/or protect their rights

Maintains confidentiality of resident/patient and employee information


HIPAA:

Follows and adheres to North Shore Health's policies and procedures implementing HIPAA requirements for the privacy and security of protected health information

Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks

Reports all suspected violation of company's HIPAA policies or procedures to North Shore Health Chief Compliance Officer


Work Environment/Physical Requirements:

This is primarily a sedentary role with extended periods of sitting (approximately 80%) with occasional walking or movement (approximately 10%) and limited driving (approximately 10%) for site visits as

needed.


Required Qualifications:

High School Diploma or GED (required)

Associate or Bachelor's Degree in Business, Healthcare Administration, Analytics, or related field (preferred) or equivalent experience.


Required Experience & Skills :

Experience with workforce scheduling systems, timekeeping systems, or HRIS platforms (Smartlinx or similar preferred)

Experience supporting operational teams in scheduling, staffing coordination, or workforce management

Ability to troubleshoot system or workflow issues and guide users through resolution

Strong communication skills, with the ability to explain processes to non-technical users

Excellent organizational skills and ability to manage multiple priorities across locations


Preferred Qualifications:

Experience in healthcare settings (e.g., skilled nursing, assisted living, or health systems)

Experience delivering system training or developing job aids and educational materials

Familiarity with labor metrics, staffing models, and scheduling compliance requirements

Experience supporting multi-site scheduling operations


Additional Expectations :

This role will be based full-time at our Support Center in downtown Milwaukee


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