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Enterprise Support Analyst Jobs (NOW HIRING)

Matson

Enterprise Support Analyst Intern

Walnut Creek, CA · On-site

$17 - $22.75/hr

About the Role The Enterprise Site Support Analyst Intern is a member of the Enterprise Site Support (ESS) team within IT Operations. He or she performs troubleshooting duties on hardware, software ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110.10K - $136.80K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

Trimble

Enterprise Support Engineer

Portsmouth, NH · On-site +1

$109K - $135.50K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

Trimble

Enterprise Support Engineer

Portsmouth, NH · On-site +1

$109K - $135.50K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

Trimble

Enterprise Support Engineer

Westminster, CO · On-site +1

$108K - $134.20K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

Trimble

Enterprise Support Engineer

Atlanta, GA · On-site +1

$102.90K - $127.90K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

Trimble, Inc.

Enterprise Support Engineer

Atlanta, GA · On-site

$102.90K - $127.90K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

Trimble

Enterprise Support Engineer

Westminster, CO · On-site +1

$108K - $134.20K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

BravoTech

Field Support Analyst

Manhattan, NY · On-site

$30 - $40/hr

Field Support Analyst Pay rate: $30-$40/hr Location: New York, NY Duration: 4 months, with the ... Support Level 1 and Level 2 software issues across enterprise systems. * Manage and support backend ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110.10K - $136.80K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

Trimble

Enterprise Support Engineer

Knoxville, TN · On-site +1

$102.10K - $126.90K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

$106.10K - $131.80K/yr

Analyze system logs, telemetry, and monitoring data toidentifysystemic issues across large endpoint fleets * Enterprise SLA Management: Support customersoperatingunder strict SLAs and ...

Trimble, Inc.

Enterprise Support Engineer

Lake Oswego, OR · On-site

$110.10K - $136.80K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ...

SoundStack

Enterprise Support Specialist

Charleston, WV · Remote

... analysis simple and effective for everyone. Overview: The Enterprise Support Specialist (ESS) at SoundStack is responsible for ensuring the technical success and satisfaction of our VIP partners ...

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How much do enterprise support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for enterprise support analyst in the United States is $50.27, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $62.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Enterprise Support Analyst, and why are they important?

To thrive as an Enterprise Support Analyst, you need a strong background in IT troubleshooting, systems analysis, and a relevant degree or certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and enterprise software platforms is commonly required. Excellent problem-solving skills, patience, and effective communication enable you to address complex issues and support end users efficiently. These skills and qualities ensure timely resolution of technical problems, minimize downtime, and uphold high standards for enterprise service delivery.

How does an Enterprise Support Analyst typically collaborate with other IT teams to resolve complex client issues?

Enterprise Support Analysts frequently work alongside network engineers, software developers, and systems administrators to address multi-layered technical problems reported by clients. They serve as the primary point of contact for the client, coordinating internal resources, escalating issues when necessary, and ensuring clear communication throughout the troubleshooting process. This collaborative approach not only leads to efficient problem resolution but also provides analysts with valuable exposure to various IT specialties, paving the way for future career advancement within the organization.

What is an Enterprise Support Analyst?

An Enterprise Support Analyst is an IT professional who provides technical support and troubleshooting services to large organizations, often focusing on complex systems and enterprise-level software. Their responsibilities include diagnosing technical issues, resolving user problems, and maintaining the smooth operation of critical business applications and infrastructure. They often act as a bridge between end-users and higher-level technical teams, ensuring that issues are resolved efficiently and effectively. Enterprise Support Analysts also contribute to process improvements, documentation, and training initiatives to enhance overall system reliability.
More about Enterprise Support Analyst jobs
What job categories do people searching Enterprise Support Analyst jobs look for? The top searched job categories for Enterprise Support Analyst jobs are:
Enterprise Support Analyst jobs near you
Infographic showing various Enterprise Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 9% Full Time, 82% Part Time, 2% Temporary, and 2% Contract. Highlights an 67% Physical, and 33% Remote job distribution, with an average salary of $104,555 per year, or $50.3 per hour.

Enterprise Support Analyst Intern

Matson Navigation Company, Inc

Walnut Creek, CA • On-site

$25/hr

Internship

Posted 15 days ago

Job description

Description
Position at Matson Navigation Company, Inc
About Us
Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.
We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.
Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.
Learn more at matson.com.
About the Role
The Enterprise Site Support Analyst Intern is a member of the Enterprise Site Support (ESS) team within IT Operations. He or she performs troubleshooting duties on hardware, software, and data network problems for individual users; installs, repairs, and provides preventive maintenance of personal computer and related systems; completes required logs and reports of maintenance activities; provides training and technical assistance to users on hardware and software applications; performs hardware and software moves, adds, and changes; learns LAN design and configuration concepts and participates in the analysis and resolution of network problems and malfunctions; participates in the design, testing, implementation, and maintenance of PC/LAN systems. He or she must have the ability to work well under pressure in a rapidly changing environment with some supervision and guidance from the supervisor. He or she is responsible for adhering to Matson's IT site standards and would participate in incorporating industry best practices into site support operations.
What you'll do:
  • Support site equipment such as, but not limited to, Local Area Networks, voice and data communications, site hardware and software and site infrastructure.
  • Directly or indirectly, assist other groups in IT services to help them complete their specific tasks.
  • Experience in setup, configuration, troubleshooting of desktop hardware and software (Windows is required, Mac OS is a plus.)
  • Experience with Windows desktops and laptops in a networked environment.
  • Experience with iOS devices in a networked environment is a plus.
  • Knowledge of Microsoft Office 365, cloud-based applications; ex., OneDrive, SharePoint, etc.
  • Excellent problem solving and communications skills, especially over the telephone
  • Good interpersonal skills, highly energetic and attention to customer service.

You have these skills:
  • Core knowledge of Windows 10 O/S and W11.
  • Understanding of wireless technologies is preferred.
  • Knowledge of technologies experience, messaging and hosted value-added services for, web and/or cloud services including exposure to SharePoint, OneDrive, and Office365.

And these qualifications:
  • Previous hands-on computer science experience in an enterprise setting, and/or technical courses in the related field.

Extra credit if you have:
  • Experience with Apple laptop and Desktop support would be a plus.
  • Previous hands on computer science experience in an enterprise setting.
  • Authorized to work in the United States.
  • Experience supporting IT hardware and software.

The hourly rate is posted for this position in California.
At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.
#MI
Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.

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