ZipRecruiter

Log In

1

Itsm Business Analyst Jobs (NOW HIRING)

1 point system

ITSM Business Analyst

Chicago, IL · On-site

Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends for informed decision making. Determine the validity and reliability of data ...

Eliassen Group

ITSM Business Systems Analyst

Westlake, TX · On-site

$50 - $60/hr

... ITSM Product Analyst who supports the design, delivery, and continuous improvement of ITSM product platform capabilities. The role partners with product owners, platform engineers, and business ...

IT MINDS L.L.C.

Business Analyst

Des Moines, IA · On-site

ITIL/ ITSM and DevOps Mandatory Role: Business Analyst Location: Des Moines, IA Duration: 6+ Months We are seeking a Business Analyst to support service management initiatives, ideally with ...

Carman Solutions Group

Business Analyst

Santa Clara, CA · On-site

Business Analyst Location: Santa Clara, CA - Onsite 3 days office Years of Experience: 12-15 Years ... Experience with other ServiceNow modules (e.g., ITSM, ITAM). Knowledge of software licensing models ...

Assa Abloy

Business Analyst

Tulsa, OK · On-site

IT Business Analyst Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for ... Experience with ServiceNow ITSM (or a comparable IT service management platform), including ...

Assa Abloy

Business Analyst

Tulsa, OK · On-site

IT Business Analyst Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for ... Experience with ServiceNow ITSM (or a comparable IT service management platform), including ...

ASSA ABLOY

Business Analyst

Tulsa, OK

IT Business Analyst Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for ... Experience with ServiceNow ITSM (or a comparable IT service management platform), including ...

widenet

Business Analyst II - ServiceNow

Seattle, WA · On-site

$50 - $60/hr

Candidate will work onsite Tuesday, Wednesday, and Thursday, and remotely on Mondays and Fridays. Role Summary The Business Analyst II - ITSM is a mid-level role responsible for leading requirements ...

next page

Showing results 1-20

All JobsItsm Business Analyst Jobs

Itsm Business Analyst information

See salary details

$17

$47

$71

How much do itsm business analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for itsm business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

How does an ITSM Business Analyst typically collaborate with IT and business teams to implement service management solutions?

An ITSM Business Analyst frequently acts as a bridge between IT departments and business stakeholders, facilitating effective communication to ensure service management solutions align with organizational goals. They gather requirements from business users, translate these into technical specifications for IT teams, and help prioritize features based on impact and feasibility. Regular meetings, workshops, and documentation reviews are common to ensure all parties are aligned throughout the project lifecycle. This collaborative approach helps minimize misunderstandings and supports smoother implementation and adoption of ITSM processes.

What is the difference between Itsm Business Analyst vs Service Desk Analyst?

AspectItsm Business AnalystService Desk Analyst
CertificationsITIL, Business Analysis certificationsITIL, CompTIA A+
Work EnvironmentAnalyzing IT processes, requirements gatheringProviding technical support, incident resolution
Employer & IndustryIT service management, consulting firmsIT support departments, help desks

The Itsm Business Analyst focuses on analyzing and improving IT service processes, working closely with stakeholders to gather requirements. In contrast, the Service Desk Analyst primarily handles user support and incident resolution. While both roles require ITIL knowledge, the Business Analyst emphasizes process improvement, whereas the Service Desk Analyst concentrates on technical support tasks.

What is an ITSM Business Analyst?

An ITSM Business Analyst is a professional who specializes in analyzing, designing, and improving IT service management processes within an organization. They act as a bridge between IT and business teams, ensuring that IT services align with business needs and objectives. Their responsibilities often include gathering requirements, documenting processes, recommending improvements, and supporting the implementation of ITSM tools and practices such as ITIL. By optimizing IT service delivery, they help organizations achieve higher efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Business Analyst, and why are they important?

To thrive as an ITSM Business Analyst, you need strong analytical skills, process improvement expertise, and a solid understanding of IT Service Management frameworks like ITIL, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent communication, stakeholder management, and problem-solving abilities help you effectively bridge the gap between technical teams and business objectives. These competencies are crucial for optimizing IT service delivery, ensuring alignment with organizational goals, and driving continual service improvement.
More about Itsm Business Analyst jobs
What cities are hiring for Itsm Business Analyst jobs? Cities with the most Itsm Business Analyst job openings:
What states have the most Itsm Business Analyst jobs? States with the most job openings for Itsm Business Analyst jobs include:
What job categories do people searching Itsm Business Analyst jobs look for? The top searched job categories for Itsm Business Analyst jobs are:
Itsm Business Analyst jobs near you
Infographic showing various Itsm Business Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

ServiceNow Business Analyst

Futran Tech Solutions Pvt. Ltd.

Philadelphia, PA • On-site

Full-time

Posted 17 days ago

Job description

Position: ServiceNow Business Analyst
Location: Philadelphia, PA (Hybrid)
Position Type: Long Term Contract
Job Description:
EXPERIENCE REQUIRED:
  • Minimum of 5 years of experience as an ITSM business analyst
  • Minimum of 3 years of experience working with the ServiceNow platform as an ITM business analyst
  • Minimum of 3 years of experience working with as an implementation partner to assist organizations in ServiceNow migrations
  • Understanding of the Incident, Problem, Change, Configuration, Knowledge, and Request Management processes
  • Experience in test plan creation and execution, including automated test scripts
  • Experience implementing systems using the Agile/Scrum methodology, including the user of Jira
  • Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
  • Experience designing and implementing IT process workflows, procedures, and technical standards
  • Solid understanding of service management as it pertains to IT services
  • Professional working proficiency in English (spoken and written) - native or TOFEL C1/C2, IELTS 7.5 or higher certified or equivalent certification.

PREFERRED CANDIDATES HAVE:
  • ITIL v3 or v4 foundations certification
  • Scrum Master certification (CSM)
  • 7+ years of experience working with the ServiceNow platform as a business analyst
  • Previously experience working within the ITSM operations of incident, problem, and/or change management processes

Apply