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Itsm Business Analyst Jobs (NOW HIRING)

1 point system

ITSM Business Analyst

Chicago, IL · On-site

Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends for informed decision making. Determine the validity and reliability of data ...

Eliassen Group

ITSM Business Systems Analyst

Westlake, TX · On-site

$50 - $60/hr

... ITSM Product Analyst who supports the design, delivery, and continuous improvement of ITSM product platform capabilities. The role partners with product owners, platform engineers, and business ...

IT MINDS L.L.C.

Business Analyst

Des Moines, IA · On-site

ITIL/ ITSM and DevOps Mandatory Role: Business Analyst Location: Des Moines, IA Duration: 6+ Months We are seeking a Business Analyst to support service management initiatives, ideally with ...

Yantran LLC

Business Analyst

Redmond, WA · On-site

Business Analyst Location: Washington DC Required Skills Experience: 57 years of experience as a ... ITSM Knowledge: Understanding of incident management, service requests, and change management ...

Carman Solutions Group

Business Analyst

Santa Clara, CA · On-site

Business Analyst Location: Santa Clara, CA - Onsite 3 days office Years of Experience: 12-15 Years ... Experience with other ServiceNow modules (e.g., ITSM, ITAM). Knowledge of software licensing models ...

Assa Abloy

Business Analyst

Tulsa, OK · On-site

IT Business Analyst Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for ... Experience with ServiceNow ITSM (or a comparable IT service management platform), including ...

widenet

Business Analyst II - ServiceNow

Seattle, WA · On-site

$50 - $60/hr

Candidate will work onsite Tuesday, Wednesday, and Thursday, and remotely on Mondays and Fridays. Role Summary The Business Analyst II - ITSM is a mid-level role responsible for leading requirements ...

ASSA ABLOY

Business Analyst

Tulsa, OK

IT Business Analyst Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for ... Experience with ServiceNow ITSM (or a comparable IT service management platform), including ...

TeamSoft

Service Delivery Business Analyst

Atlanta, GA · On-site

$28.66/hr

Position Summary The Service Delivery Business Analyst supports Telecommunications , Network Services , and IT Service Management (ITSM) operations by analyzing business processes, improving service ...

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Itsm Business Analyst information

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How much do itsm business analyst jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for itsm business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

How does an ITSM Business Analyst typically collaborate with IT and business teams to implement service management solutions?

An ITSM Business Analyst frequently acts as a bridge between IT departments and business stakeholders, facilitating effective communication to ensure service management solutions align with organizational goals. They gather requirements from business users, translate these into technical specifications for IT teams, and help prioritize features based on impact and feasibility. Regular meetings, workshops, and documentation reviews are common to ensure all parties are aligned throughout the project lifecycle. This collaborative approach helps minimize misunderstandings and supports smoother implementation and adoption of ITSM processes.

What is the difference between Itsm Business Analyst vs Service Desk Analyst?

AspectItsm Business AnalystService Desk Analyst
CertificationsITIL, Business Analysis certificationsITIL, CompTIA A+
Work EnvironmentAnalyzing IT processes, requirements gatheringProviding technical support, incident resolution
Employer & IndustryIT service management, consulting firmsIT support departments, help desks

The Itsm Business Analyst focuses on analyzing and improving IT service processes, working closely with stakeholders to gather requirements. In contrast, the Service Desk Analyst primarily handles user support and incident resolution. While both roles require ITIL knowledge, the Business Analyst emphasizes process improvement, whereas the Service Desk Analyst concentrates on technical support tasks.

What is an ITSM Business Analyst?

An ITSM Business Analyst is a professional who specializes in analyzing, designing, and improving IT service management processes within an organization. They act as a bridge between IT and business teams, ensuring that IT services align with business needs and objectives. Their responsibilities often include gathering requirements, documenting processes, recommending improvements, and supporting the implementation of ITSM tools and practices such as ITIL. By optimizing IT service delivery, they help organizations achieve higher efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Business Analyst, and why are they important?

To thrive as an ITSM Business Analyst, you need strong analytical skills, process improvement expertise, and a solid understanding of IT Service Management frameworks like ITIL, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent communication, stakeholder management, and problem-solving abilities help you effectively bridge the gap between technical teams and business objectives. These competencies are crucial for optimizing IT service delivery, ensuring alignment with organizational goals, and driving continual service improvement.
More about Itsm Business Analyst jobs
What cities are hiring for Itsm Business Analyst jobs? Cities with the most Itsm Business Analyst job openings:
What states have the most Itsm Business Analyst jobs? States with the most job openings for Itsm Business Analyst jobs include:
What job categories do people searching Itsm Business Analyst jobs look for? The top searched job categories for Itsm Business Analyst jobs are:
Itsm Business Analyst jobs near you
Infographic showing various Itsm Business Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.
ITSM Business Analyst

ITSM Business Analyst

1 point system

Chicago, IL • On-site

Contractor

Posted 18 days ago

Job description

Job Description:

Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends for informed decision making.  
Determine the validity and reliability of data; implement new analytical techniques and methods to ensure data quality and integrity. 
Partner with stakeholders to create and communicate process artifacts such as complex workflow diagrams. 
Institute governance to optimize processes and minimize long-term risk. 
Interpret policy and monitor policy compliance and regulations to ensure adherence or acceptance. 
Use ServiceNow and Azure DevOps to extract and visualize operational data. 
Identify trends and anomalies to inform process improvements and reduce service disruptions. 
Partner with Change Manager and Problem Manager to analyze metrics (e.g., success rate, emergency change rate) and recommend process adjustments. 
Manage the software asset onboarding processes, ensuring alignment with CSDM taxonomy, ITIL and COBIT standards. 
Maintain accurate software asset records in the CMDB repository and manage End-of-Life action plans.