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Itsm Business Analyst Jobs (NOW HIRING)

Pierce County Library

Sr. Business Analyst

Tacoma, WA · On-site

$88K - $126K/yr

With an understanding ofServiceNow ITSM workflowsandservice catalogs,willhelp ... Business Analysis Services include expertise and the ability to lead the following activities ...

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Pierce County Library

Sr. Business Analyst

Tacoma, WA

$88K - $126K/yr

This role serves as an analyst with specialization in ServiceNow ITSM / FSM  and Microsoft 365 ... Business Analysis Services include expertise and the ability to lead the following activities ...

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Itsm Business Analyst information

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How much do itsm business analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for itsm business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

How does an ITSM Business Analyst typically collaborate with IT and business teams to implement service management solutions?

An ITSM Business Analyst frequently acts as a bridge between IT departments and business stakeholders, facilitating effective communication to ensure service management solutions align with organizational goals. They gather requirements from business users, translate these into technical specifications for IT teams, and help prioritize features based on impact and feasibility. Regular meetings, workshops, and documentation reviews are common to ensure all parties are aligned throughout the project lifecycle. This collaborative approach helps minimize misunderstandings and supports smoother implementation and adoption of ITSM processes.

What is the difference between Itsm Business Analyst vs Service Desk Analyst?

AspectItsm Business AnalystService Desk Analyst
CertificationsITIL, Business Analysis certificationsITIL, CompTIA A+
Work EnvironmentAnalyzing IT processes, requirements gatheringProviding technical support, incident resolution
Employer & IndustryIT service management, consulting firmsIT support departments, help desks

The Itsm Business Analyst focuses on analyzing and improving IT service processes, working closely with stakeholders to gather requirements. In contrast, the Service Desk Analyst primarily handles user support and incident resolution. While both roles require ITIL knowledge, the Business Analyst emphasizes process improvement, whereas the Service Desk Analyst concentrates on technical support tasks.

What is an ITSM Business Analyst?

An ITSM Business Analyst is a professional who specializes in analyzing, designing, and improving IT service management processes within an organization. They act as a bridge between IT and business teams, ensuring that IT services align with business needs and objectives. Their responsibilities often include gathering requirements, documenting processes, recommending improvements, and supporting the implementation of ITSM tools and practices such as ITIL. By optimizing IT service delivery, they help organizations achieve higher efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Business Analyst, and why are they important?

To thrive as an ITSM Business Analyst, you need strong analytical skills, process improvement expertise, and a solid understanding of IT Service Management frameworks like ITIL, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent communication, stakeholder management, and problem-solving abilities help you effectively bridge the gap between technical teams and business objectives. These competencies are crucial for optimizing IT service delivery, ensuring alignment with organizational goals, and driving continual service improvement.
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What states have the most Itsm Business Analyst jobs?

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Itsm Business Analyst jobs near you
Infographic showing various Itsm Business Analyst job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 74% In-person, 4% Hybrid, and 22% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

ServiceNow Business Analyst

Sanrose Information Services Inc.

Tallahassee, FL • On-site

Other

Posted 4 days ago

Job description

This is an onsite work position based in Tallahassee,FL. Apply only if you are willing to relocate.

Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Work experience can substitute on a year for year basis for the degree.

Certifications :

1.      Certified Business Analysis Professional (CBAP)

2.      PMI Professional in Business Analysis (PMI-PBA), or equivalent certification preferred

3.      ServiceNow certifications

4.      ITIL Foundation certification preferred.

Required Experience:

1.      10+ years of business analysis experience supporting enterprise technology implementations.

2.      7+ years of experience supporting ServiceNow implementations or platform enhancements.

3.      Experience eliciting, documenting, validating, and managing business and functional requirements.

4.      Experience facilitating stakeholder workshops and requirements sessions.

5.      Experience documenting business processes, workflows, and functional specifications.

6.      Experience supporting solution validation and user acceptance testing.

Preferred Experience:

1.      Experience implementing multiple ServiceNow products or modules.

2.      Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related

3.      ServiceNow capabilities.

4.      Experience with business process improvement methodologies.

5.      Experience supporting organizational change management and user adoption.

6.      Experience working within a public sector or government environment.

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