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Enterprise Support Analyst Jobs (NOW HIRING)

SoundStack

Enterprise Support Specialist

... analysis simple and effective for everyone. Overview: The Enterprise Support Specialist (ESS) at SoundStack is responsible for ensuring the technical success and satisfaction of our VIP partners ...

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain ... You have a structured investigation and root-cause analysis process. * You follow through on every ...

US Tech Solutions

Support Analyst

Raleigh, NC

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Support to the Enterprise Application team, in respect to the installation and configuration of ...

Fresh Express

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource planning (ERP) systems, with a strong focus on financial, Manufacturing, or Supply Chain modules along ...

Fresh Express

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource planning (ERP) systems, with a strong focus on financial, Manufacturing, or Supply Chain modules along ...

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How much do enterprise support analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for enterprise support analyst in the United States is $50.27, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $62.50 per hour, depending on experience, location, and employer.

What is an Enterprise Support Analyst?

An Enterprise Support Analyst is an IT professional who provides technical support and troubleshooting services to large organizations, often focusing on complex systems and enterprise-level software. Their responsibilities include diagnosing technical issues, resolving user problems, and maintaining the smooth operation of critical business applications and infrastructure. They often act as a bridge between end-users and higher-level technical teams, ensuring that issues are resolved efficiently and effectively. Enterprise Support Analysts also contribute to process improvements, documentation, and training initiatives to enhance overall system reliability.

What does a support analyst do?

An Enterprise Support Analyst provides technical assistance and troubleshooting for enterprise software or systems, helping users resolve issues and optimize performance. They often use diagnostic tools, document problems, and communicate solutions to clients or internal teams, requiring strong communication skills and technical knowledge. The role may involve monitoring systems, managing tickets, and collaborating with IT or development teams to ensure smooth operations.

What jobs in the US pay 300,000 a year?

Enterprise Support Analysts typically do not earn $300,000 annually; such high salaries are more common in executive, investment, or specialized technical roles. Positions like senior software engineers, investment bankers, or C-level executives often reach or exceed this level, especially with experience, certifications, and performance bonuses. Salary levels vary based on industry, location, and company size.

How does an Enterprise Support Analyst typically collaborate with other IT teams to resolve complex client issues?

Enterprise Support Analysts frequently work alongside network engineers, software developers, and systems administrators to address multi-layered technical problems reported by clients. They serve as the primary point of contact for the client, coordinating internal resources, escalating issues when necessary, and ensuring clear communication throughout the troubleshooting process. This collaborative approach not only leads to efficient problem resolution but also provides analysts with valuable exposure to various IT specialties, paving the way for future career advancement within the organization.

What are the key skills and qualifications needed to thrive as an Enterprise Support Analyst, and why are they important?

To thrive as an Enterprise Support Analyst, you need a strong background in IT troubleshooting, systems analysis, and a relevant degree or certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and enterprise software platforms is commonly required. Excellent problem-solving skills, patience, and effective communication enable you to address complex issues and support end users efficiently. These skills and qualities ensure timely resolution of technical problems, minimize downtime, and uphold high standards for enterprise service delivery.

What is the role of an enterprise analyst?

An enterprise support analyst is responsible for analyzing and resolving technical issues within an organization's IT infrastructure, ensuring system stability and performance. They often work with support tickets, troubleshoot hardware and software problems, and utilize tools like ticketing systems and diagnostic software to maintain operational efficiency.

What tech jobs pay 400,000 a year?

Enterprise Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level may also include bonuses, stock options, or profit sharing.
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What job categories do people searching Enterprise Support Analyst jobs look for? The top searched job categories for Enterprise Support Analyst jobs are:
Enterprise Support Analyst jobs near you
Infographic showing various Enterprise Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $104,555 per year, or $50.3 per hour.

Enterprise Support Specialist

SoundStack

Remote

Full-time

Posted 26 days ago

Job description

About SoundStack:
SoundStack is the audio-as-a-service (AaaS) company for every kind of digital audio business-podcasters, digital broadcasters, platforms, advertisers, and more. By giving those businesses equal access to big tech that's easy to use and the ability to connect with any provider across the market, SoundStack makes audio creation, delivery, monetization, and analysis simple and effective for everyone.
Overview:
The Enterprise Support Specialist (ESS) at SoundStack is responsible for ensuring the technical success and satisfaction of our VIP partners across both the Platform and Marketplace areas of SoundStack. The ESS is a crucial part of our VIP support team, which is dedicated to providing top-tier support and ensuring our partners have a seamless experience with SoundStack's products and services.
Core Job Responsibilities
  • Technical Support: Provide frontline technical support for SoundStack's enterprise customers via phone, email, and ticketing systems. Manage and resolve support tickets, ensuring timely resolution and customer satisfaction.
  • Customer Onboarding: Help aid in the onboarding process of VIP customers, ensuring they are fully set up and operational on the SoundStack platform.
  • Customer Success: Act as the primary point of contact for our VIP partners, understanding their unique needs and ensuring their ongoing success with SoundStack's products.
  • Escalation Management: Identify, document, and escalate issues to appropriate internal teams when necessary, ensuring quick resolution of complex problems.
  • Service Level Agreements (SLAs): Ensure 100% adherence to SLAs for all enterprise-level support requests, maintaining high standards of service and communication.
  • Documentation: Maintain and update client documentation, ensuring all processes and interactions are thoroughly documented for transparency and future reference.
  • Proactive Monitoring: Monitor the performance of SoundStack's services for VIP clients, proactively identifying and addressing potential issues before they impact the customer.
  • Client Communication: Provide regular updates to stakeholders and customers on the status of ongoing issues and projects, ensuring clear and consistent communication.
  • Training and Development: Conduct training sessions for customers on the use of SoundStack's platform and services, helping them to fully leverage the tools available.
  • Weekend and On-Call Support: Participate in a shared rotation for weekend and on-call support, ensuring our VIP partners receive continuous support.

Qualifications
  • Strong experience in enterprise-level technical support, preferably within the audio or media industry.
  • Excellent problem-solving skills with the ability to troubleshoot complex issues.
  • Strong communication skills, both written and verbal, with a customer-focused mindset.
  • Experience with support ticketing systems, Jira, and technical documentation.
  • Ability to manage multiple priorities and projects simultaneously.
  • Experience with customer onboarding and training.

What's in it for you?
  • Casual and friendly work environment
  • Work remotely from your home
  • A competitive compensation package with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
  • We're a growing company which values promoting from within
  • Work with an inclusive, international/multi-cultural team

If you are a detail-oriented individual with a passion for customer support and you thrive in a dynamic and fast-paced environment, we would love to hear from you. Join our team as an Enterprise Support Specialist and contribute to our growth and success.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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