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Enterprise Support Analyst Jobs (NOW HIRING)

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain ... You have a structured investigation and root-cause analysis process. * You follow through on every ...

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

Infrastructure Analysis: Diagnose and resolve complex networking issues affecting RMM connectivity ... Enterprise SLA Management: Support customers operating under strict SLAs and ensure timely ...

NinjaOne

Enterprise Support Engineer

Austin, TX · On-site +1

Infrastructure Analysis: Diagnose and resolve complex networking issues affecting RMM connectivity ... Enterprise SLA Management: Support customers operating under strict SLAs and ensure timely ...

Patientco

Enterprise Technical Support Analyst

Lehi, UT · On-site

The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for ...

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Trimble, Inc.

Enterprise Support Engineer

Lake Oswego, OR · On-site

$91.10K - $125.20K/yr

What You Will Do The Enterprise Support Engineer will support strategic, Premium Vista ERP ... Analyze customer environments and the current solution set to proactively notify customers when new ...

Relay

Enterprise Support Specialist

Raleigh, NC

The Enterprise Support team serves as the primary technical resource for Relay's most strategic and ... escalations, analyze support trends, and ensure timely resolution of bugs, outages, and ...

Trimble

Enterprise Support Engineer

Knoxville, TN · On-site

$91.10K - $125.20K/yr

What You Will Do The Enterprise Support Engineer will support strategic, Premium Vista ERP ... Analyze customer environments and the current solution set to proactively notify customers when new ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site

$91.10K - $125.20K/yr

What You Will Do The Enterprise Support Engineer will support strategic, Premium Vista ERP ... Analyze customer environments and the current solution set to proactively notify customers when new ...

Relay

Enterprise Support Specialist

Raleigh, NC · On-site

The Enterprise Support team serves as the primary technical resource for Relay's most strategic and ... escalations, analyze support trends, and ensure timely resolution of bugs, outages, and ...

US Tech Solutions

Support Analyst

Raleigh, NC

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Support to the Enterprise Application team, in respect to the installation and configuration of ...

Trimble

Enterprise Support Engineer

Westminster, CO · On-site

$91.10K - $125.20K/yr

What You Will Do The Enterprise Support Engineer will support strategic, Premium Vista ERP ... Analyze customer environments and the current solution set to proactively notify customers when new ...

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How much do enterprise support analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for enterprise support analyst in the United States is $50.27, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $62.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Enterprise Support Analyst, and why are they important?

To thrive as an Enterprise Support Analyst, you need a strong background in IT troubleshooting, systems analysis, and a relevant degree or certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and enterprise software platforms is commonly required. Excellent problem-solving skills, patience, and effective communication enable you to address complex issues and support end users efficiently. These skills and qualities ensure timely resolution of technical problems, minimize downtime, and uphold high standards for enterprise service delivery.

How does an Enterprise Support Analyst typically collaborate with other IT teams to resolve complex client issues?

Enterprise Support Analysts frequently work alongside network engineers, software developers, and systems administrators to address multi-layered technical problems reported by clients. They serve as the primary point of contact for the client, coordinating internal resources, escalating issues when necessary, and ensuring clear communication throughout the troubleshooting process. This collaborative approach not only leads to efficient problem resolution but also provides analysts with valuable exposure to various IT specialties, paving the way for future career advancement within the organization.

What is an Enterprise Support Analyst?

An Enterprise Support Analyst is an IT professional who provides technical support and troubleshooting services to large organizations, often focusing on complex systems and enterprise-level software. Their responsibilities include diagnosing technical issues, resolving user problems, and maintaining the smooth operation of critical business applications and infrastructure. They often act as a bridge between end-users and higher-level technical teams, ensuring that issues are resolved efficiently and effectively. Enterprise Support Analysts also contribute to process improvements, documentation, and training initiatives to enhance overall system reliability.
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What job categories do people searching Enterprise Support Analyst jobs look for? The top searched job categories for Enterprise Support Analyst jobs are:
Enterprise Support Analyst jobs near you
Infographic showing various Enterprise Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 9% Full Time, 82% Part Time, 2% Temporary, and 2% Contract. Highlights an 67% Physical, and 33% Remote job distribution, with an average salary of $104,555 per year, or $50.3 per hour.
Enterprise Support Engineer

Enterprise Support Engineer

ReadMe

San Francisco, CA • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted yesterday

Job description

Locations: San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US)
We're growing our Support team and are seeking a seasoned Enterprise Support Engineer with deep API expertise, strong technical judgment, and a proven track record of supporting complex customer environments. This role is designed for someone who knows how to navigate ambiguity, manage high-stakes situations, and communicate clearly with stakeholders ranging from developers to executives.
At ReadMe, Support is not simply reactive. Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain world-class developer documentation, optimize their integrations, and confidently scale their use of our platform. You look beyond individual tickets to understand systemic issues, advocate internally for customers, and proactively improve the overall customer experience.
We're a small team of humans (and one owl) working together to do big things - and that's where you come in. In this role you'll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.
What we do
ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you've ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you've used ReadMe!
We love what we do because it's so much more than just documentation. We're providing tools for teams to build a better developer experience and make their products and APIs easier to use. We've got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.
• What you'll do here
  • Serve as a primary technical point of contact for enterprise customers.
  • Deliver timely, accurate, and highly professional support across multiple channels (In-App Messenger, forums, social, feature boards, and escalations).
  • Troubleshoot complex API, authentication, CI/CD, and front-end implementation issues.
  • Partner cross-functionally with Engineering, Product, and Customer Success to advocate for customer needs.
  • Identify patterns in support cases and proactively recommend product or process improvements.
  • Draft clear, executive-ready communications during escalations or incident scenarios.
  • File detailed bug reports, provide reproducible test cases, and contribute technical fixes when appropriate.
  • Contribute to and elevate internal and external documentation.

You'll love this job if you...
  • You have significant experience supporting enterprise or high-growth SaaS customers.
  • You remain calm and structured during high-priority or time-sensitive situations.
  • You can confidently say "no" or reset expectations while preserving trust.
  • You communicate complex technical concepts clearly to both technical and non-technical audiences.

Technical Skills
  • APIs and API debugging
  • Swagger / OpenAPI specifications
  • OAuth, SAML, and SSO authentication flows
  • Git and CI/CD troubleshooting
  • Front-end technologies (HTML, CSS, JavaScript)
  • Markdown
  • Chrome Developer Tools
  • CLI environments
  • npm packages and modern JavaScript ecosystems
  • Leveraging AI tools (e.g., Claude, ChatGPT) in debugging workflows - with strong judgment and verification
  • Diagnosing performance, configuration, and integration issues

Support Skills
  • You have a structured investigation and root-cause analysis process.
  • You follow through on every issue and ensure closure.
  • You identify recurring friction points and advocate for systemic improvements.
  • You're proactive, detail-oriented, and accountable.
  • You understand metrics (SLAs, CSAT, time to resolution) and consistently perform at a high level.

☆ This role is a great fit if...
  • You enjoy turning high-stakes or frustrated customers into long-term advocates.
  • You can operate independently while collaborating cross-functionally.
  • You want to help shape enterprise-grade support at a growing company.
  • You're excited to have real impact at an early-stage but scaling startup.

How you'll grow within one month...
  • Build relationships with Support, Engineering, Product, and Success teams.
  • Deeply learn ReadMe's product architecture, features, and customer use cases.
  • Train on our support tools and internal processes.
  • Begin troubleshooting and resolving real customer issues.
  • Understand our SLAs, escalation paths, and support performance metrics.

Within a few months, you'll...
  • Confidently manage enterprise-level customer conversations.
  • Develop a strong command of OpenAPI and advanced implementation patterns.
  • Identify product gaps and contribute meaningful feedback to Engineering.
  • Own complex investigations from intake to resolution.
  • Strengthen internal documentation and knowledge-sharing processes.

Within your first year, you'll...
  • Be recognized as a ReadMe product expert.
  • Serve as a trusted technical advisor to key customers.
  • Help shape support processes as we scale.
  • Contribute significantly to reducing friction across the customer journey.
  • Play a key role in maintaining the high standard of enterprise support that defines ReadMe.

What's the hiring process like?
  • Create a ReadMe project, it's free for 14 days with no credit card required!
  • Explore ReadMe and create a page in your project to show us who you are and why you want to join our team!
  • Share the URL in the "Website" field as part of your application.
  • We can't wait to read your resume and (hopefully personality-filled) ReadMe project! Let us know what excites you about the role, and help us get to know you better!
  • If we think we might be a good fit for you, we'll set up a 30-minute Zoom call with Jesse Yowell, our Head of Support! We'll tell you more about the role, and get a chance to hear about your experiences.
  • Next will be a take home project and 30-minute conversational interview with one of our Enterprise Support Engineers to assess your troubleshooting skills.
  • Then we'll invite you to an "onsite" interview conducted over Zoom! You'll get to meet everyone on the support team, members from other ReadMe teams, and dig a little more into your technical skills!
  • We'll let you know how things went within a week! If it still seems like a good fit all around, we'll extend you an offer! If not, we will update you to let you know so you aren't left hanging.

Our benefits include...
  • Unlimited PTO with a three-week minimum.
  • Fully covered medical, dental, and vision insurance for you, and 100% for your dependents.
  • A One Medical membership.
  • A gym or fitness stipend of up to $150 per month.
  • One-to-one donation matching of up to $1,000 per year.
  • Twelve weeks of paid parental leave after the birth or adoption of a child.
  • Hybrid work.
  • Three offsite retreats per year to get together with coworkers and plan for the quarter ahead.
  • Take a look at our handbook for more information on our benefits!

Not sure if you'd be the right fit? Apply anyway! We'd love to see your application.
At ReadMe, we're committed to cultivating a diverse and inclusive workplace. We welcome people of all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our New York or San Francisco HQ.

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