ZipRecruiter

Log In

1

Technical Support Analyst Ii Jobs (NOW HIRING)

nLeague

Technical Support Analyst 2

Culpeper, VA ยท On-site

Job Id: 762179 Position: Tech Support Analyst 2 Client: VDOT Location: VDOT Culpeper District IT ... end users to resolve technical issues and ensure smooth operation of IT systems. Key ...

nLeague

Technical Support Analyst

Richmond, VA ยท On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

Procom Services

Technical Support Analyst

Plano, TX ยท On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Precision Drilling

Technical Support Analyst

Houston, TX ยท On-site

Technical Support Analyst Company: Precision Drilling Corporation Work Arrangements: On-Site At ... Postsecondary education in an ITrelated discipline with 2-4 years of experience in a collaborative ...

HCTec

IT Support Analyst II

Mesa, AZ ยท Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Analyst Ii Jobs

Technical Support Analyst Ii information

See salary details

$15

$27

$43

How much do technical support analyst ii jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II, and why are they important?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, technical support analysts still play a crucial role in handling complex problems, offering personalized assistance, and managing escalations that require human judgment and expertise.
More about Technical Support Analyst Ii jobs
What cities are hiring for Technical Support Analyst Ii jobs? Cities with the most Technical Support Analyst Ii job openings:
What states have the most Technical Support Analyst Ii jobs? States with the most job openings for Technical Support Analyst Ii jobs include:
What job categories do people searching Technical Support Analyst Ii jobs look for? The top searched job categories for Technical Support Analyst Ii jobs are:
Technical Support Analyst Ii jobs near you
Technical Support Analyst II

Technical Support Analyst II

Shawnee Mission School District

Overland Park, KS โ€ข On-site

$25/hr

Full-time

Posted 23 hours ago

Shawnee Mission School District rating

6.4

Company rating: 6.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

335th of 538 rated elementary and secondary schools

Job description

Position Type:
Information Services/Network Analyst II
Date Posted:
4/28/2026
Location:
Center For Academic Achievement
Date Available:
06/01/2026Additional Information: Show/Hide
DAYS SCHEDULED: 261 Days
SALARY SCHEDULE: CLAS Range J - Starting at $25.00 per hour
Attachment(s):
  • Technical Support Analyst II

Apply