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Technical Support Analyst Ii Jobs (NOW HIRING)

ADP

Technical Support Analyst II

Schaumburg, IL · On-site

ADP is hiring a Technical Support Analyst II who will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues. The role involves ...

ADP

Technical Support Analyst II

Schaumburg, IL · On-site

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via ...

High Bridge Consulting LLC

Technical Support Analyst

PA · On-site

$22.75/hr

The Technical Support Analyst II is a customer-centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop ...

Procom Services

Technical Support Analyst

Plano, TX

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings: 1 About the Role Seeking a Technical ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

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How much do technical support analyst ii jobs pay per hour?

As of May 29, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II, and why are they important?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, technical support analysts still play a crucial role in handling complex problems, offering personalized assistance, and managing escalations that require human judgment and expertise.
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Technical Support Analyst II

Technical Support Analyst II

Shawnee Mission School District

Overland Park, KS • On-site

$25/hr

Full-time

Posted yesterday

Shawnee Mission School District rating

6.4

Company rating: 6.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

336th of 540 rated elementary and secondary schools

Job description

Position Type:
Information Services/Network Analyst II
Date Posted:
4/28/2026
Location:
Center For Academic Achievement
Date Available:
06/01/2026Additional Information: Show/Hide
DAYS SCHEDULED: 261 Days
SALARY SCHEDULE: CLAS Range J - Starting at $25.00 per hour
Attachment(s):
  • Technical Support Analyst II

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