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System One

Technical Support Analyst II

Tulsa, OK · Remote

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues ...

nLeague

Technical Support Analyst 2

Culpeper, VA · On-site

Job Id: 762179 Position: Tech Support Analyst 2 Client: VDOT Location: VDOT Culpeper District IT ... end users to resolve technical issues and ensure smooth operation of IT systems. Key ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · Hybrid

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges. Essential Duties and ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

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How much do technical support analyst ii jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.
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Technical Support Analyst II

System One

Tulsa, OK • Remote

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Overview

We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.

Key Responsibilities

  • Technical Support
    • Provide second-level support for hardware, software, and network issues.
    • Troubleshoot and resolve escalated tickets from Help Desk I staff.
    • Assist with installation, configuration, and maintenance of desktop systems and applications.
  • System Administration Assistance
    • Support user account management, permissions, and access controls.
    • Perform routine maintenance tasks such as updates, patches, and backups.
    • Assist in monitoring system performance and security.
  • Customer Service
    • Communicate effectively with end-users to understand and resolve technical issues.
    • Document solutions and provide clear instructions to users.
    • Deliver training and guidance on IT best practices when needed.
  • Collaboration & Escalation
    • Work closely with Systems Administrators and IT staff to resolve complex problems.
    • Escalate unresolved issues to Tier III or specialized teams as appropriate.
    • Contribute to knowledge base documentation for recurring issues.
  • Continuous Improvement
    • Identify opportunities to improve support processes and efficiency.
    • Stay current with emerging technologies and recommend improvements.
    • Participate in IT projects and system upgrades as assigned.
Qualifications
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 2–4 years of experience in IT support or help desk roles.
  • Strong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications.
  • Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools.
  • Excellent problem-solving, communication, and customer service skills.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: #208-Rowland Tulsa