ZipRecruiter

Log In

1

Technical Support Analyst Ii Jobs (NOW HIRING)

Acara Solutions

Technical Support Analyst II

Buffalo, NY · Hybrid

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges. Essential Duties and ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges. Essential Duties and ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings: 1 About the Role Seeking a Technical ...

next page

Showing results 1-20

All JobsTechnical Support Analyst Ii Jobs

Technical Support Analyst Ii information

See salary details

$15

$27

$43

How much do technical support analyst ii jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.
More about Technical Support Analyst Ii jobs
What cities are hiring for Technical Support Analyst Ii jobs? Cities with the most Technical Support Analyst Ii job openings:
What states have the most Technical Support Analyst Ii jobs? States with the most job openings for Technical Support Analyst Ii jobs include:
What job categories do people searching Technical Support Analyst Ii jobs look for? The top searched job categories for Technical Support Analyst Ii jobs are:
Technical Support Analyst Ii jobs near you

Technical Support Analyst II

Billy Graham Evangelistic Association

Asheville, NC • On-site

Full-time

Re-posted 9 days ago

Job description

Job Summary:
The Billy Graham Evangelistic Association (BGEA) has been proclaiming the Gospel for over 70 years and is seeking a Technical Support Analyst II to provide advanced technical support to internal Ministry staff. The role involves troubleshooting hardware, software, and network-related issues, as well as documenting solutions and assisting with IT system installations.
Responsibilities:
• Provides reliable and timely advanced-level telephone and desk side support of workstations, printers/copiers, mobile devices, and other IT equipment in a network environment
• Monitors service and referred calls, clearly noting problems in the tracking system; keeps users informed of the status of inquiries
• Contributes in creating and updating technical documentation of relevant Service Desk procedures and tasks
• Provides accurate network account administration and maintenance
• Assists in the procurement of user hardware and software needs
• Provides scheduled on-call support outside of normal work hours when needed or directed
• Pursues advanced knowledge and experience of existing IT and end-user software applications to support users and other analysts
• Other duties as assigned
Qualifications:
Required:
• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence
• 2+ years’ experience
• Proficient with Microsoft Windows, Office, macOS, and iOS
• Familiar with Linux operating systems
• Competent in networking principals (DHCP, DNS, TCP/IP, LAN, WLAN, etc.)
• Competent with Service Desk ticketing and inventory tools
• Familiar with client/server architecture
• Ability to plan and carry out work independently, relative to assigned priorities
• Desire to contribute in a progressive IT department
• Must be able to quickly establish rapport with non-technical people
• Self-starter who has ability to prioritize tasks and stay organized
• Excellent oral and written communication skills
• Must make details a high priority
• Comfortable being on the telephone for extended periods
• Enjoy talking to people and putting them at ease
• Ability to work extended hours as needed for some projects or events
• Ability to work on multiple tasks simultaneously
• Ability to work productively despite frequent interruptions
• Consistently demonstrates a high level of integrity and professionalism
Company:
BGEA exists to proclaim the Gospel of Jesus Christ by every effective means and to equip the church and others to do the same. Founded in 1950, the company is headquartered in Charlotte, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply