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Technical Support Analyst Ii Jobs (NOW HIRING)

ADP

Technical Support Analyst II

Schaumburg, IL · On-site

ADP is hiring a Technical Support Analyst II who will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues. The role involves ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges. Essential Duties and ...

nLeague

Technical Support Analyst 2

Culpeper, VA · On-site

Job Id: 762179 Position: Tech Support Analyst 2 Client: VDOT Location: VDOT Culpeper District IT ... end users to resolve technical issues and ensure smooth operation of IT systems. Key ...

Procom Services

Technical Support Analyst

Plano, TX

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Printpack

Technical Support Analyst

Grand Prairie, TX

The Technical Support Analyst at each plant location works to achieve IT operational excellence for ... Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups. * Troubleshoot and ...

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How much do technical support analyst ii jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II, and why are they important?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.
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Technical Support Analyst Ii jobs near you
Technical Support Analyst 2 at VA

Technical Support Analyst 2 at VA

Elite WorkForce Inc

Richmond, VA • On-site

Contractor

Posted 11 days ago

Job description

Position: Technical Support Analyst 2
Location: Richmond, VA 23219
Client: State of Virginia
Duration: 12+ Months

Job Description:
We are seeking a skilled Technical Support Analyst 2 to provide exceptional on-site support. The ideal candidate will have a strong background in helpdesk environments and a passion for customer service. You will be responsible for troubleshooting hardware and software issues, managing telecom and mobile devices, and ensuring accurate asset management.

Key Responsibilities:

  • Provide helpdesk support and manage ticketing systems effectively.
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, and printers.
  • Manage telecom devices and ensure seamless connectivity.
  • Install and configure various software applications across systems.
  • Maintain accurate records of IT assets and assist in inventory reconciliation.

To Apply:
Send your resume to jobs@eliteworkforceinc.com with the subject "Resume Submission."

Elite WorkForce logo

About Elite WorkForce

Sourced by ZipRecruiter

eliteworkforceinc is the name to be taken into account when it comes to any sort IT services neaed. With many years of expertise in the area and a team of experienced professionals working at their full potential, we have been able built not only websites, but a good brand name as well. With years, we have catered the needs of diverse clients. Web development along with design and mobile app development have been our forte. You will get the best end result in the genre and the personnel working for us are the backbone of the organization.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Morton Grove, IL, US

Year founded

2013

View All Elite WorkForce Jobs