ZipRecruiter

Log In

1

Technical Support Analyst Ii Jobs (NOW HIRING)

MVT Holdings

Technical Support Analyst II

Sparks, TX

$19.50/hr

Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX! The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can ...

MVT Holdings

$19.50/hr

Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX! The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can ...

MVT Holdings

Technical Support Analyst II

El Paso, TX

$19.50/hr

Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX! The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can ...

System One

Technical Support Analyst II

Tulsa, OK · Remote

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues ...

nLeague

Technical Support Analyst 2

Culpeper, VA · On-site

Job Id: 762179 Position: Tech Support Analyst 2 Client: VDOT Location: VDOT Culpeper District IT ... end users to resolve technical issues and ensure smooth operation of IT systems. Key ...

GFF

Technical Support Analyst II

Manteno, IL · On-site

$80K - $95K/yr

Serving as a direct point of contact for end user technical support. The role and responsibility ... Analyze processes & identify problems & deliver solutions. 10% travel may be required between ...

CYNET SYSTEMS

Technical Support Analyst 2

Richmond, VA · On-site

$20 - $22/hr

Strong communication skills, with the ability to explain technical information in a user-friendly ... Support common business applications, email systems, and productivity software. Nice to Have:

next page

Showing results 1-20

All JobsTechnology JobsInformation Technology JobsTechnology Analyst JobsTechnical Support Analyst Ii Jobs

Technical Support Analyst Ii information

See salary details

$15

$27

$43

How much do technical support analyst ii jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.
More about Technical Support Analyst Ii jobs

What cities are hiring for Technical Support Analyst Ii jobs?

Cities with the most Technical Support Analyst Ii job openings:

What job categories do people searching Technical Support Analyst Ii jobs look for?

The top searched job categories for Technical Support Analyst Ii jobs are:

Technical Support Analyst Ii jobs near you

Technical Support Analyst II

MVT Holdings

Sparks, TX

$19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Join the MVT family!!! Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX!
The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks.
Job Summary
The Technical Support Analyst II will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer education.
Responsibilities:
  • Handle more complex and critical technical issues.
  • Mentor and train junior support staff.
  • Advise on more complex technical issues that Analys I cannot resolve, as needed.
  • Provide basic & advanced troubleshooting and problem-solving for technical issues.
  • Develop deep knowledge of specific products, services, and technologies.
  • Help develop training materials and deliver training sessions.
  • Perform advanced system health checks and report anomalies.
  • Create, review, and approve knowledge base articles for internal and external use.
Qualifications:
  • Associate's Degree in IT related field (Required).
  • Two to seven (2 - 7) years of relevant experience (Required). An equivalent combination of education and experience will also be considered.
  • Basic certifications (Preferred) - A+, CCNA, Network+.
Job Benefits:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance
Benefit Conditions:
  • Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
"Where family, careers, and success come together!"
Company: MVT Services
Employement Type: Full-Time
Salary: $19.50 hr
Shift: 8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday
with occasional weekends
Department: Information Technology
Benefits: 401(k)
Req ID: 606

Apply