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Technical Support Analyst Ii Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

SMART

SUPPORT ANALYST II

Troy, MI · On-site

$74K/yr

Information Technology General Summary Under general supervision, the Support Analyst II is responsible for providing timely, effective, and user-focused technical support to ensure the continuity of ...

OSTechnical

Be Seen First

Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

Galon Solution Inc

Technical Support Analyst

Adams, MA · On-site

W-2 contract Duration: 12 months Location: Adams, MA on-site Job Summary Our client is seeking a Technical Support Analyst Level I , who will be responsible for providing support to end users on a ...

Addison Group

Technology Support Analyst II

Albany, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400/year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices ...

Dillard's

Technical Support Analyst

Little Rock, AR · On-site

Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock ... Required : • Authorization to work in the United States without sponsorship • At least two ...

Doyon Limited

Technical Support Analyst

Plano, TX

The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and ... Possess High school diploma or GED required, some college preferred * 2+ years of relevant ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

Humata Health

Technical Support Analyst

Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This ... Resolve Tier 1 and Tier 2 tickets autonomously as much as possible * Track the lifecycle of open ...

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Technical Support Analyst Ii information

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How much do technical support analyst ii jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Level 2 technical support job description?

A Level 2 Technical Support Analyst is responsible for resolving complex technical issues that cannot be handled by Level 1 support, often involving troubleshooting hardware, software, and network problems. They typically have advanced knowledge of systems, use diagnostic tools, and may escalate unresolved issues to higher-level support or engineering teams.

Is analyst 2 higher than analyst 1?

In the role of a Technical Support Analyst II, the designation typically indicates a higher level of experience and responsibility compared to Analyst I. Advancement often involves gaining additional skills, certifications, and demonstrating increased proficiency in troubleshooting and customer support. However, specific job hierarchies can vary by organization.

What tech jobs pay 400,000 a year?

High-level technical roles such as senior software engineers, solutions architects, and certain specialized cybersecurity or data science positions can reach or exceed $400,000 annually, especially with bonuses and stock options. These roles typically require advanced skills, extensive experience, and often involve leadership or strategic responsibilities.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II, and why are they important?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing initial customer responses. However, technical support analysts still play a crucial role in handling complex problems, providing personalized assistance, and managing escalations that require human judgment and expertise.
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Technical Support Analyst Ii jobs near you
Desktop Support Analyst II

Desktop Support Analyst II

DYOPATH

Tucson, AZ • On-site

$25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

148th of 210 rated it services

Job description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving advanced technical issues and delivering exceptional end-user support?

DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members.

Why You'll Love Working Here
  • Purpose with Passion - Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)
  • Growth & Development - Opportunities for certifications, skill-building, and career progression
  • Team-Oriented Culture - Collaborate with supportive colleagues in a high-performing environment
  • Recognition & Impact - Your expertise directly improves user experience and operational efficiency
Benefits
  • Medical, Dental, and Vision coverage
  • Life insurance
  • 401(k) with company match
  • Paid holidays, including "You Pick a Day"
  • FSA and HSA options
  • Pet insurance
  • Additional benefits available
Role Overview
  • Location: On-Site (Tucson, AZ)
  • Schedule: 1st Shift; Monday through Friday
  • Pay Rate: $25
Your Mission as a Desktop Support Analyst II
  • Provide advanced technical support for desktops, laptops, mobile devices, and peripherals
  • Analyze and resolve complex user incidents and service requests
  • Install, deploy, and maintain hardware and software systems
  • Troubleshoot issues via in-person, phone, or chat support
  • Manage and resolve tickets using internal or client ticketing systems while meeting SLAs
  • Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades
  • Support networking-related issues and endpoint connectivity
  • Order and manage hardware parts for maintenance and repairs
  • Create, update, and maintain knowledge base documentation
  • Act as a liaison with third-party vendors and technicians
  • Conduct root cause analysis (RCA) for recurring issues
  • Document processes and develop clear procedures for self-service capabilities
  • Mentor and support Level I and Associate Desktop Support Analysts
  • Participate in continuous improvement initiatives and operational enhancements
What You Bring to the TeamEducation & Certifications

Required:

  • Bachelor's degree in Computer Science, IT, or related field
    OR 4+ years of equivalent work experience
  • A+ Certification

Preferred:

  • Network+ Certification
  • Prior experience as a Desktop Support Analyst I
Experience & Skills
  • Strong experience supporting PC hardware and peripheral devices
  • Intermediate to advanced troubleshooting skills (hardware & software)
  • Experience with Microsoft O365 Suite and SharePoint
  • Familiarity with Active Directory and user support
  • Knowledge of ITIL or change management practices
  • Ability to perform root cause analysis (RCA)
  • Experience supporting mobile devices (preferred)
  • Proficiency with ticketing systems and incident tracking
  • Excellent written and verbal communication skills
  • Strong customer service mindset
Other Requirements
  • Valid driver's license with acceptable driving record
  • Ability to pass a background check prior to hire
  • Highly detail-oriented with strong organizational skills
  • Ability to prioritize tasks and meet deadlines in a fast-paced environment
  • Collaborative team player with sound judgment
Why This Role Matters

As a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.

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