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Technical Support Analyst Ii Jobs (NOW HIRING)

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings: 1 About the Role Seeking a Technical ...

Dillards

Technical Support Analyst

Little Rock, AR · On-site

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team ... At least two years of experience working in help desk or technical support call center environments

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Dillards

Technical Support Analyst

Little Rock, AR · On-site

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team ... At least two years of experience working in help desk or technical support call center environments

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our ... Bachelor's or Master's degree in Computer Science or a related field. * 2+ years of experience in ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... At least 2-4 years relevant work experience * SQL proficiency, including experience writing and ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... At least 2-4 years relevant work experience * SQL proficiency, including experience writing and ...

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How much do technical support analyst ii jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.
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Technical Support Analyst

Ubertal Inc

Forsyth, GA • On-site

Contractor

Re-posted 9 days ago

Job description

Job Title: Technical Support Analyst

Location: Forsyth, GA (Hybrid—3 days onsite, 2 days telework after training)
Job Type: Contract | Full-Time
Start Date: November 24, 2025
End Date: June 30, 2026
Openings: 1

About the Role

Seeking a Technical Support Analyst to provide ongoing user support, system administration, and device management for Chrome OS and Google Workspace environments. The position requires both remote and onsite work, including travel to correctional facilities and other state locations, supporting a large-scale, educational technology environment for end users and staff.

Key Responsibilities

  • Manage and administer Google Chrome Management Console and Google Workspace for Enterprise/Education.

  • Track domain metrics including usage, user status, storage, security, and file sharing.

  • Configure, deploy, and update Chromebooks, extensions, and related educational applications.

  • Provide tier 1–2 technical support for users on Chrome OS, Google Workspace, and web-based instructional platforms.

  • Troubleshoot hardware, software, connectivity, Wi-Fi, and endpoint security issues.

  • Enforce device and user policies—content filters, sign-in controls, and security settings.

  • Maintain up-to-date inventory records for devices and peripherals.

  • Document support procedures, user guides, and troubleshooting steps for staff.

  • Analyze support trends and recommend improvements in device management and user experience.

  • Collaborate with instructional technology teams to ensure digital learning compatibility.

  • Support Apple devices (Mac support).

  • Travel across Georgia for onsite support as needed (mileage reimbursed for correctional facility visits).

Required Qualifications

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

  • 2+ years of hands-on experience managing Google Workspace for Education/Enterprise and Chrome OS devices.

  • Proficiency in Google Admin Console, Chrome Management Console, Google Workspace.

  • Proficiency in Apple products and Mac device support.

  • 2+ years supporting IT in an enterprise or educational environment.

  • Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

  • Experience supporting web applications and learning management systems (LMS).

  • Strong problem-solving, customer service, documentation, and communication skills.

Preferred Qualifications

  • Google Certified IT Support Professional, Google Certified Administrator.

  • Experience with large-scale Chromebook deployments.

  • Familiarity with content filtering and device compliance tools.

Working Conditions

  • Hybrid office with three days onsite/ two days telework after initial six-month training period.

  • Travel required throughout Georgia (must be comfortable visiting correctional facilities).

  • Occasional lifting up to 25 lbs.

  • Fast-paced, educational and enterprise technology environment.

Key Skills

Google Workspace | Chrome OS | Device Management | Technical Support | Apple/Mac Support | Network Troubleshooting | Inventory Management | LMS Support | Documentation | Educational Technology | Hybrid Work