ZipRecruiter

Log In

1

Service Desk Analyst Level 2 Jobs (NOW HIRING)

Caresoft Inc.

Help Desk Analyst - Level 2

Ewing, NJ · On-site

$27 - $31/hr

Help Desk Analyst - Level 2 Duration : Long Term(Hybrid) Location: Ewing, NJ Skills Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Harris

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

At start date, must possess an IAT level II certification in ACTIVE status: * CCNA Security * CySA+ * GICSP * GSEC * Security+CE * CND * SSCP * 3+ years' experience as a service desk analyst with ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Maintain clear, effective communication between end users, Level II support, and management to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Maintain clear, effective communication between end users, Level II support, and management to ...

MV Transportation

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

The Service Desk Analyst serves as a primary point of contact for technology-related incidents and ... Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers ...

MV Transportation

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

The Service Desk Analyst serves as a primary point of contact for technology-related incidents and ... Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers ...

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Job Title: Level 1 Service Desk Analyst Type: Contract - 12 Months (Probability of Extension) Location: Phoenix, AZ (Onsite) Interview : In Person interview Position Description: Service Desk ...

Sonoma Consulting Inc.

IS Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Provide first & second-level technical support via phone, email, chat, and ticketing systems ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...

next page

Showing results 1-20

All JobsService Desk Analyst Level 2 Jobs

Service Desk Analyst Level 2 information

See salary details

$14

$24

$35

How much do service desk analyst level 2 jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What is the next step after service desk analyst level 2?

The next step after a Service Desk Analyst Level 2 typically involves advancing to a higher support role such as a Senior Service Desk Analyst, Technical Support Specialist, or Systems Administrator. This progression often requires gaining additional certifications, technical skills, and experience in areas like network management, scripting, or specialized software. Career growth may also include moving into team lead or IT support management positions.

What are the responsibilities of a Service Desk Analyst Level 2?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What skills and qualifications are needed to thrive as a Service Desk Analyst Level 2?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What is a Service Desk Analyst Level 2 job description?

A Service Desk Analyst Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle escalated tickets, perform detailed diagnostics, and may assist with system updates or configurations, often using ticketing systems and remote support tools. This role typically requires strong communication skills and technical knowledge of IT environments.
More about Service Desk Analyst Level 2 jobs

What cities are hiring for Service Desk Analyst Level 2 jobs?

Cities with the most Service Desk Analyst Level 2 job openings:

What job categories do people searching Service Desk Analyst Level 2 jobs look for?

The top searched job categories for Service Desk Analyst Level 2 jobs are:

Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Level 1 Service Desk Analyst

Expert Technology Services

Phoenix, AZ • On-site

$20.25 - $27.75/hr

Contractor

Posted 18 days ago

Job description

Service Desk Analyst Level 1 – Phoenix, AZ

We are seeking a customer-focused Service Desk Analyst Level 1 to provide first-level technical support for internal and external users. Responsibilities include responding to incidents and service requests via phone, email, chat, and voicemail, managing support tickets and inboxes, troubleshooting basic technical issues, and ensuring timely resolution while maintaining excellent customer service standards.

Required Skills & Experience:

  • Customer support experience
  • Experience in a call center environment
  • Strong verbal and written communication skills
  • Excellent organizational, multitasking, and time-management abilities
  • Active listening and problem-solving skills
  • Reliable attendance and commitment to customer satisfaction

Preferred Skills & Experience:

  • Experience in an IT Help Desk or End-User Support role
  • Google Workspace (Google Suite/Gmail) experience
  • Remote troubleshooting of networking, server, and desktop issues
  • Familiarity with incident and service request management processes
  • Technical documentation/writing experience