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Service Desk Analyst Level 2 Jobs (NOW HIRING)

Help Desk Analyst - Level 2 Duration : Long Term(Hybrid) Location: Ewing, NJ Skills Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets ...

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and ...

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service ... II's and III's and second level support analysts • Ability to serve as a liaison between ...

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

Service Desk Analyst

Pittsburgh, PA · On-site

$62K - $85K/yr

... and second level support in all technology-related issues. The Service Desk Analyst ... Bachelors or Technical degree (2 or 4-years) in discipline appropriate to position or equivalent ...

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

We are currently looking for a Service Desk Analyst II for our Houston, TX office. POSITION ... level support groups. This position requires technical troubleshooting abilities, excellent ...

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Service Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL ...

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Service Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL ...

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Service Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL ...

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt ... The noise level in the work environment is usually moderate General Sign Off The employee is ...

Service Desk Analyst

East Meadow, NY · On-site

$21.25 - $29/hr

Work independently with clients, beginning to focus on critical-level cases. * Develop knowledge ... Experience: * 2-4 years of relevant work experience is preferred. * Proficient knowledge of ...

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Service Desk Analyst Level 2 information

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How much do service desk analyst level 2 jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What are Service Desk Analyst Level 2 responsibilities?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst Level 2, and why are they important?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
More about Service Desk Analyst Level 2 jobs
What cities are hiring for Service Desk Analyst Level 2 jobs? Cities with the most Service Desk Analyst Level 2 job openings:
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst - Level 2

Help Desk Analyst - Level 2

Caresoft Inc.

Ewing, NJ • On-site

$27 - $31/hr

Contractor

Posted 7 days ago


Job description

Title: Help Desk Analyst - Level 2
Duration :  Long Term(Hybrid)
Location:   Ewing, NJ

 
Skills
Professional Experience working in IT Tech
Experience working at a call center creating and troubleshooting tickets
Experience developing technical documentation for customers
Experience with Level 2 technical SW support
Experience performing desktop application support either remote or in-person
Nice to have
An Associate's Degree in any field from an accredited college or university
Experience with State Government