IT Service Desk Analyst
$23 - $25/hr
... Role Summary Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ...
IT Service Desk Analyst
$23 - $25/hr
... Role Summary Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ...
Service Desk Analyst, Device Deployment
Manhattan Beach, CA · On-site +1
$23/hr
Service Desk Analyst, Device Deployment 2-Month W2 Contract (No C2C/No Visa Sponsorship/No Student ... to Level 2 support. Job Requirements: Experience with Aptos retail point of sale system (or ...
Service Desk Analyst, Device Deployment
Manhattan Beach, CA · On-site +1
$23/hr
Service Desk Analyst, Device Deployment 2-Month W2 Contract (No C2C/No Visa Sponsorship/No Student ... to Level 2 support. Job Requirements: Experience with Aptos retail point of sale system (or ...
Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32.25/hr
Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.) * 3+ years of experience as a service desk analyst supporting client-specific applications
Quick apply
Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32.25/hr
Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.) * 3+ years of experience as a service desk analyst supporting client-specific applications
Service Desk Analyst Level 1
Hebron, KY · On-site
$19.75 - $27/hr
The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... Two or more years of technical or customer support experience * Experience working with company ...
New
Service Desk Analyst Level 1
Hebron, KY · On-site
$19.75 - $27/hr
The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... Two or more years of technical or customer support experience * Experience working with company ...
New
Service Desk Analyst
$20 - $27.25/hr
Identify any higher level issues and escalate as appropriate within the Information Technology team ... Two to four years experience with: Windows 11 setup & configuration, maintenance, software ...
Service Desk Analyst
$20 - $27.25/hr
Identify any higher level issues and escalate as appropriate within the Information Technology team ... Two to four years experience with: Windows 11 setup & configuration, maintenance, software ...
Service Desk Analyst
$20 - $29/hr
DES is seeking a Service Desk Analyst to provide Level-1 technical support for agency users ... . Required Skills & Experience: 2+ years of technical support experience in a call center ...
Quick apply
Service Desk Analyst
$20 - $29/hr
DES is seeking a Service Desk Analyst to provide Level-1 technical support for agency users ... . Required Skills & Experience: 2+ years of technical support experience in a call center ...
Service Desk Analyst The Service Desk Analyst is responsible for support of all IHA standard end ... Level II experience preferred. At least two years of experience supporting Microsoft Suite of ...
Service Desk Analyst The Service Desk Analyst is responsible for support of all IHA standard end ... Level II experience preferred. At least two years of experience supporting Microsoft Suite of ...
Service Desk Analyst
Carrollton, TX · On-site
$19.75 - $27/hr
Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...
Service Desk Analyst
Carrollton, TX · On-site
$19.75 - $27/hr
Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...
Service Desk Analyst, Level 1
$18.50 - $25.25/hr
OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... 2 years' experience in a support role * Excellent customer service skills * Bachelor's degree
Service Desk Analyst, Level 1
$18.50 - $25.25/hr
OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... 2 years' experience in a support role * Excellent customer service skills * Bachelor's degree
Service Desk Analyst, Level 1
Durham, NC · On-site
$19.75 - $27/hr
OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... 2 years' experience in a support role * Excellent customer service skills * Bachelor's degree
Service Desk Analyst, Level 1
Durham, NC · On-site
$19.75 - $27/hr
OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... 2 years' experience in a support role * Excellent customer service skills * Bachelor's degree
Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32/hr
Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.) * 3+ years of experience as a service desk analyst supporting client-specific applications
Quick apply
Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32/hr
Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.) * 3+ years of experience as a service desk analyst supporting client-specific applications
Service Desk Analyst
Easton, PA · On-site
$19.50 - $26.50/hr
Overview The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The ...
Service Desk Analyst
Easton, PA · On-site
$19.50 - $26.50/hr
Overview The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The ...
Service Desk Analyst
$22 - $30.25/hr
Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
Service Desk Analyst
$22 - $30.25/hr
Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
Service Desk Analyst (Hybrid)
Baltimore, MD · On-site
$20.25 - $27.75/hr
Service Desk Analyst (Hybrid) Location: Baltimore, MD Duration: Fulltime The Client is seeking an ... Determine when to escalate issues to level 2/3 * Configure "agency specific" software * Isolate and ...
Service Desk Analyst (Hybrid)
Baltimore, MD · On-site
$20.25 - $27.75/hr
Service Desk Analyst (Hybrid) Location: Baltimore, MD Duration: Fulltime The Client is seeking an ... Determine when to escalate issues to level 2/3 * Configure "agency specific" software * Isolate and ...
Service Desk Analyst (Hybrid)
$20.25 - $27.75/hr
Service Desk Analyst (Hybrid) Location: Baltimore, MD Duration: Fulltime The Client is seeking an ... Determine when to escalate issues to level 2/3 * Configure "agency specific" software * Isolate and ...
Service Desk Analyst (Hybrid)
$20.25 - $27.75/hr
Service Desk Analyst (Hybrid) Location: Baltimore, MD Duration: Fulltime The Client is seeking an ... Determine when to escalate issues to level 2/3 * Configure "agency specific" software * Isolate and ...
Service Desk Analyst (French language)
$19.25 - $26.25/hr
Please find the below Role: Service Desk Analyst - Proficiency in French language Location ... 2 and Level 3 support. * Should gather and analyzes information about the user's issue and ...
Service Desk Analyst (French language)
$19.25 - $26.25/hr
Please find the below Role: Service Desk Analyst - Proficiency in French language Location ... 2 and Level 3 support. * Should gather and analyzes information about the user's issue and ...
Service Desk Analyst I
Elk Grove Village, IL · On-site
$50K - $60K/yr
Salary Range: $50,000 - $60,000 USD Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking ...
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Service Desk Analyst I
Elk Grove Village, IL · On-site
$50K - $60K/yr
Salary Range: $50,000 - $60,000 USD Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking ...
Service Desk Analyst I
Saint Paul, MN · On-site
$50K - $60K/yr
Salary Range: $50,000 - $60,000 USD Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our St. Paul, MN location. We are seeking qualified ...
Service Desk Analyst I
Saint Paul, MN · On-site
$50K - $60K/yr
Salary Range: $50,000 - $60,000 USD Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our St. Paul, MN location. We are seeking qualified ...
Service Desk Analyst
Coraopolis, PA · On-site
$19.50 - $26.75/hr
Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non ... The noise level in the work environment is usually moderate General Sign Off The employee is ...
Service Desk Analyst
Coraopolis, PA · On-site
$19.50 - $26.75/hr
Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non ... The noise level in the work environment is usually moderate General Sign Off The employee is ...
Service Desk Analyst
$19.50 - $26.75/hr
SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt ... The noise level in the work environment is usually moderate General Sign Off The employee is ...
Service Desk Analyst
$19.50 - $26.75/hr
SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt ... The noise level in the work environment is usually moderate General Sign Off The employee is ...
Service Desk Analyst Level 2 information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do service desk analyst level 2 jobs pay per hour?
As of Jun 12, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?
| Aspect | Service Desk Analyst Level 2 | Service Desk Analyst Level 1 |
|---|---|---|
| Certifications | ITIL Foundation, CompTIA A+ (preferred) | ITIL Foundation, CompTIA A+ (preferred) |
| Work Environment | Support teams handling complex issues, escalation point | Frontline support, initial contact for users |
| Responsibilities | Diagnose and resolve advanced technical issues, escalate when needed | Respond to user inquiries, troubleshoot basic problems |
Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.
What are Service Desk Analyst Level 2 responsibilities?
A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.
How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?
As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.
What is service desk analyst L2?
A Service Desk Analyst Level 2 is a technical support professional responsible for resolving complex IT issues, providing advanced troubleshooting, and assisting Level 1 analysts. They often work with ticketing systems, remote tools, and may require certifications like CompTIA A+ or ITIL knowledge to handle escalated problems efficiently.
What can I do after service desk analyst?
A Service Desk Analyst Level 2 can advance to roles such as IT Support Specialist, Systems Administrator, or Network Technician, often requiring additional certifications like CompTIA A+ or Network+. Gaining experience with ticketing systems, remote support tools, and technical troubleshooting can facilitate career progression into more specialized or senior IT positions.
What jobs pay $10,000 a month without a degree?
A Service Desk Analyst Level 2 typically earns less than $10,000 a month, but some high-paying roles without a degree include sales managers, real estate brokers, and certain tech roles like software developers with strong skills and certifications. These jobs often require experience, specialized training, or industry certifications rather than formal degrees.
What are the key skills and qualifications needed to thrive as a Service Desk Analyst Level 2, and why are they important?
To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
What is a service desk analyst level 2 job description?
A Service Desk Analyst Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle escalated tickets, perform system diagnostics, and may assist with onboarding and training, often using ticketing tools like ServiceNow or Jira. This role typically requires strong communication skills, technical knowledge, and relevant certifications such as CompTIA A+ or ITIL.
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Job description
Job Description IT Service Desk Analyst Detroit, MI - Onsite downtown 12+ Months W2 contractor role with chance of extending or converting Pay Rate: $23-25/HR Call center-based IT Tier 1 support Role Summary Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escalate problems as appropriate following Service Desk procedures Required Skills: 1 year of recent experience in Service Desk/Help Desk operations *Beware of scams. S3 never asks for money during its onboarding process
About Strategystaff
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Sparta, NJ, US
Year founded
2008