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Service Desk Analyst Level 2 Jobs (NOW HIRING)

Caresoft Inc.

Help Desk Analyst - Level 2

Ewing, NJ · On-site

$27 - $31/hr

Help Desk Analyst - Level 2 Duration : Long Term(Hybrid) Location: Ewing, NJ Skills Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets ...

Gasoc

Service Desk Analyst II-III

Tucker, GA · On-site

$52 - $75/hr

Candidates may be considered at Level II or III based on experience and demonstrated technical capability. What You'll Do As a Service Desk Analyst II-III, you will support a positive end-user ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · ... 2 and Level 3 support. · Should gather and analyzes information about the user's issue and ...

Southern Shingles

Service Desk Analyst

Mckinney, TX · Hybrid

$19 - $26/hr

Responsible for providing Tier 1-2 support, this position demands prompt response to service ... Respond efficiently and within Service Level Agreements (SLAs) to all service requests received ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Maintain clear, effective communication between end users, Level II support, and management to ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

Wipro Limited

SERVICE DESK ANALYST L2(CONTRACT)

Plano, TX · On-site

$35K - $76K/yr

SERVICE DESK ANALYST L2(CONTRACT) City: Plano State/Province: Texas Posting Start Date: 8/25/26 ... Provide Level 1/Level 2 technical support to end users via phone, email, chat, and ticketing ...

Innovative Management Concepts, Inc.

$75 - $105/hr

* IAT level II certification in ACTIVE status * Pursuant to a government contract, this specific ... Service Desk Analyst (IMC00859) The service desk analyst provides analysis and troubleshooting for ...

TEKsystems

Overnight Service Desk Analyst

Chicago, IL

$21.25 - $28.75/hr

The Senior Service Desk Analyst will work independently, and as part of a team, to deliver ... Since the Analyst will be providing level II support, they will collaborate closely with the Sr. ...

TEKsystems

Overnight Service Desk Analyst

Chicago, IL

$75K - $92K/yr

The Senior Service Desk Analyst will work independently, and as part of a team, to deliver ... Since the Analyst will be providing level II support, they will collaborate closely with the Sr. ...

1872 Consulting

Service Desk Analyst

Chicago, IL · Hybrid

$21 - $28.75/hr

Hybrid Method - 3 days onsite/2 days WFH Salary: $100-130k (+ bonus + profit share) Reports to ... They will be responsible for enterprise level support across all areas of technology needed to ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$52 - $68/hr

Overview The Service Desk Analyst role will function as rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Overview The Service Desk Analyst role will function as rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to ...

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Service Desk Analyst Level 2 information

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How much do service desk analyst level 2 jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the responsibilities of a Service Desk Analyst Level 2?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a Service Desk Analyst Level 2?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What is a Service Desk Analyst Level 2 job description?

A Service Desk Analyst Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle escalated tickets, perform detailed diagnostics, and may assist with system updates or configurations, often using ticketing systems like ServiceNow or Jira. Strong communication skills and technical knowledge are essential for resolving complex problems efficiently.

What is the next step after service desk analyst level 2?

The next step after a Service Desk Analyst Level 2 typically involves advancing to a higher support role such as a Senior Service Desk Analyst, Technical Support Specialist, or Systems Administrator. This progression often requires gaining additional certifications, technical skills, and experience in areas like network management, scripting, or specialized software. Career growth may also include moving into team lead or IT support management positions.
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Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst - Level 2

Caresoft Inc.

Ewing, NJ • On-site

$27 - $31/hr

Contractor

Re-posted 18 days ago

Job description

Title: Help Desk Analyst - Level 2
Duration :  Long Term(Hybrid)
Location:   Ewing, NJ
 
Skills
Professional Experience working in IT Tech
Experience working at a call center creating and troubleshooting tickets
Experience developing technical documentation for customers
Experience with Level 2 technical SW support
Experience performing desktop application support either remote or in-person
Nice to have
An Associate's Degree in any field from an accredited college or university
Experience with State Government