ZipRecruiter

Log In

1

Service Desk Analyst Level 2 Jobs (NOW HIRING)

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

... Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills * Advanced collaboration, communication, and ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Must have experience operating at Tier 2 or higher within a service desk or technical support ... Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

Overview The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA

$19.50 - $26.50/hr

The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The successful ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Service Desk Analyst (Hybrid) Location: Baltimore, MD Duration: Fulltime The Client is seeking an ... Determine when to escalate issues to level 2/3 * Configure "agency specific" software * Isolate and ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Overview The Service Desk Analyst role will function as rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$20.25 - $27.75/hr

Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking qualified individuals with 1+ years of ...

Alaska USA

Service Desk Analyst II

Anchorage, AK · On-site

$21 - $28.75/hr

... Service Desk Analyst II to support their IT operations. The role involves technical support ... maintain a high level of understanding of department processes, user policies and effective ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$20.25 - $27.75/hr

Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking qualified individuals with 1+ years of ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$20.25 - $27.75/hr

Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking qualified individuals with 1+ years of ...

CannonDesign

Service Desk Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

They are seeking a Service Desk Analyst who will provide first-line technical support to end users ... level 1, level 2 and level 3 support tickets and troubleshooting. • Beyond end support ...

next page

Showing results 1-20

All JobsService Desk Analyst Level 2 Jobs

Service Desk Analyst Level 2 information

See salary details

$14

$24

$35

How much do service desk analyst level 2 jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What are Service Desk Analyst Level 2 responsibilities?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst Level 2, and why are they important?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
More about Service Desk Analyst Level 2 jobs
What cities are hiring for Service Desk Analyst Level 2 jobs? Cities with the most Service Desk Analyst Level 2 job openings:
What job categories do people searching Service Desk Analyst Level 2 jobs look for? The top searched job categories for Service Desk Analyst Level 2 jobs are:
Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

Harriscomputer

Pittsburgh, PA

$22/hr

Full-time

PTO

Posted 27 days ago

Job description

Job Title: Service Desk Analyst

Location: St Clair Hospital in Pittsburgh, PA (Onsite)

About Altera

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

About the role:

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. The Service Desk Analyst will be responsible for imaging, installations, configurations, deployment and support.

Responsibilities:

  • Identifies and resolves desktop/laptop hardware problems.

  • Prioritize and escalate tickets to others as appropriate.

  • Initial network troubleshooting and determination of appropriate escalation path

  • Resolve and work proactively on endpoint management.

  • Assists in new system deployments/loading appropriate software as needed.

  • Create and Maintain support documentation for customer and/or departmental use.

  • Provides suggestions and information on projects that should be undertaken by the department.

  • May manage projects as assigned by the Manager.

  • Assists in web page updates for the Intranet .

Requirements:

  • Academic and Professional Qualifications:

o BA or BS Degree, and/or relevant business experience.

o IT Certifications preferred.

Experience:

  • 2-5 years experience from a Health IT or highly regulated environment preferred.

  • 1-4 years experience in information technology management from a healthcare setting preferred.

  • Strong networking background required and network security preferred.

  • Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment.

Logistics:

  • Travel: This role may require up to 10% travel.

  • Work Environment: This is an onsite role. This role requires availability for rotating shifts (7 AM - 3 PM and 3 PM - 11 PM), including weekends and holidays as required.

  • On-Call Support: This position may require occasional after-hours, on-call, or holiday support to meet client needs. During critical business periods (such as month-end), PTO may be limited.

Hourly Pay: $22.00

Apply