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It Support Analyst Ii Jobs (NOW HIRING)

HCTec

IT Support Analyst II

Brentwood, TN · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Scottsdale, AZ · On-site

HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...

Stefanini

IT Support Analyst II

Owensboro, KY · On-site

Stefanini Group is looking for IT Support Analyst - II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster ...

Floorplan Xpress

IT Support Analyst

Norman, OK · On-site

A qualified IT Support Analyst candidate will have a high school diploma or equivalent; two years of experience providing technical support and troubleshooting; strong knowledge of computer hardware ...

TKC Holdings

IT Support Analyst II

Saint Louis, MO

$24.04 - $28.85/hr

About This Position IT Support Analyst - Tier 2 will provide excellent customer service through incoming phone calls, incidents routed from different teams, on call rotation and other support work as ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Requirements: * 2+ years as a Support Analyst in a fast-paced office environment. * High School ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth ... . * 2-4 years of solid technology support experience. * Proven experience in IT support or a ...

Unique System Skills LLC

IT Support Analyst

Boston, MA · On-site

We have an opening for IT Support Analyst at Boston, MA (Hybrid) . Kindly apply with your updated resume if you are interested. Please find the job details below: Position: IT Support Analyst ...

New

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

Certex USA Inc

IT Systems Analyst II

Houston, TX · On-site

$75K - $85K/yr

Position Overview The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Overview: We are seeking a hands-on, proactive IT Support Analyst to join our team. This role ... Requirements Qualifications : * 2+ years of hands-on experience administering Microsoft 365 ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users ... * 2 plus years of experience in a help desk, desk-side, or IT support role (given the small team ...

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It Support Analyst Ii information

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How much do it support analyst ii jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an IT Support Analyst II?

An IT Support Analyst II is an experienced technical professional responsible for providing advanced support and troubleshooting for hardware, software, and network issues within an organization. They handle more complex user problems that go beyond basic help desk support, often escalating or resolving incidents that require specialized knowledge. In addition to assisting users, IT Support Analyst IIs may also help with system administration tasks, documentation, and training. Their role is crucial in ensuring smooth operation of IT systems and minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as an IT Support Analyst II?

To thrive as an IT Support Analyst II, you need strong troubleshooting abilities, knowledge of operating systems, networks, and hardware, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help you support users effectively and manage stressful situations. These skills ensure timely issue resolution and maintain smooth business operations by minimizing technical disruptions.

What are some common challenges IT Support Analyst II professionals face, and how can they effectively address them?

IT Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Managing multiple support tickets simultaneously and prioritizing urgent requests can also be challenging. Effective communication with both technical and non-technical users is crucial, as is staying updated on new technologies and company systems. Building strong problem-solving skills and fostering collaborative relationships with other IT team members can help address these challenges and enhance overall support efficiency.

What is the difference between It Support Analyst Ii vs It Support Analyst I?

AspectIt Support Analyst IIt Support Analyst II
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred), Microsoft certifications
Work EnvironmentEntry-level support, help desk, troubleshootingAdvanced support, system administration, user training
Employer & Industry UsageCommon in IT departments across industriesMore specialized roles within same environments

The main difference between It Support Analyst I and It Support Analyst II lies in experience, certifications, and responsibilities. It Support Analyst I typically handles basic troubleshooting and help desk tasks, while It Support Analyst II manages more complex issues, system configurations, and may mentor junior staff. The II level requires more certifications and experience, reflecting a higher skill set within similar work environments.

More about It Support Analyst Ii jobs

What states have the most It Support Analyst Ii jobs?

States with the most job openings for It Support Analyst Ii jobs include:

What job categories do people searching It Support Analyst Ii jobs look for?

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It Support Analyst Ii jobs near you
Infographic showing various It Support Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Support Analyst II

HCTec

Brentwood, TN • On-site

Full-time

Re-posted 13 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

137th of 225 rated it services

Job description

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.

Essential Functions:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

Answer and respond to and resolve help desk requests in a timely manner.

Analyze and troubleshoot complex technical problems and provide effective solutions.

Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.

Perform routine maintenance on computer systems, such as backups and software updates.

Manage user accounts and permissions across various systems and applications.

Participate in the development and implementation of IT policies and procedures.

Document and maintain a knowledge base of common issues and solutions.

Assist with the testing and implementation of new software and hardware.

24/7 On-Call IT Support rotation.

Travel to client locations in the local area.

Knowledge, Skills, & Abilities:

Education:

Bachelor's degree in computer science, Information Technology, or related field.

2+ years of experience in IT support or related role.

Experience:

Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

Experience with server administration and virtualization technologies.

Excellent written and verbal communication skills

Requirements:

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills.

Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

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