IT Support Analyst II
Mesa, AZ · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Mesa, AZ · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Seattle, WA · On-site
$55K - $65K/yr
Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...
IT Support Analyst II
Seattle, WA · On-site
$55K - $65K/yr
Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...
IT Support Analyst II
Scottsdale, AZ · On-site
HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...
IT Support Analyst II
Scottsdale, AZ · On-site
HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...
IT Support Analyst II
$24.04 - $28.85/hr
About This Position IT Support Analyst - Tier 2 will provide excellent customer service through incoming phone calls, incidents routed from different teams, on call rotation and other support work as ...
IT Support Analyst II
$24.04 - $28.85/hr
About This Position IT Support Analyst - Tier 2 will provide excellent customer service through incoming phone calls, incidents routed from different teams, on call rotation and other support work as ...
IT Support Analyst
Austin, TX · On-site
Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the IT team in Austin, TX. IT Support Analysts are responsible ...
IT Support Analyst
Austin, TX · On-site
Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the IT team in Austin, TX. IT Support Analysts are responsible ...
IT Support Analyst
Boston, MA · On-site
We have an opening for IT Support Analyst at Boston, MA (Hybrid) . Kindly apply with your updated resume if you are interested. Please find the job details below: Position: IT Support Analyst ...
New
IT Support Analyst
Boston, MA · On-site
We have an opening for IT Support Analyst at Boston, MA (Hybrid) . Kindly apply with your updated resume if you are interested. Please find the job details below: Position: IT Support Analyst ...
New
ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate office ...
ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate office ...
IT Systems Analyst II
Houston, TX · On-site
$75K - $85K/yr
Position Overview The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation ...
IT Systems Analyst II
Houston, TX · On-site
$75K - $85K/yr
Position Overview The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation ...
IT Support Analyst
Houston, TX · On-site
Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate ...
IT Support Analyst
Houston, TX · On-site
Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate ...
IT Support Analyst I
Wood River, IL · On-site
$23.99/hr
Client is seeking a contract IT Support Analyst II / III to provide onsite end-user computing support for the Wood River Refinery. * This role supports day-to-day IT operations across the refinery ...
IT Support Analyst I
Wood River, IL · On-site
$23.99/hr
Client is seeking a contract IT Support Analyst II / III to provide onsite end-user computing support for the Wood River Refinery. * This role supports day-to-day IT operations across the refinery ...
IT Site Support Analyst
Grandview Heights, OH · On-site
$50K - $65K/yr
Job Title: IT Support Analyst Department: IT Department Job Purpose: The Community Solution ... based environment. * 2-4 years of experience providing desktop/call center support. Working ...
IT Site Support Analyst
Grandview Heights, OH · On-site
$50K - $65K/yr
Job Title: IT Support Analyst Department: IT Department Job Purpose: The Community Solution ... based environment. * 2-4 years of experience providing desktop/call center support. Working ...
Technology Support Analyst II
Buffalo, NY · On-site
Addison Group is a reputable company seeking a Technology Support Analyst II to join their team. The role involves providing technical support, managing end-user devices, and collaborating with IT ...
Technology Support Analyst II
Buffalo, NY · On-site
Addison Group is a reputable company seeking a Technology Support Analyst II to join their team. The role involves providing technical support, managing end-user devices, and collaborating with IT ...
Cluster IT Support Analyst
Milwaukee, WI · On-site
Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel ... What You'll Bring: • Associate degree, preferably in STEM field; or 2 to 3 years of relevant work ...
Cluster IT Support Analyst
Milwaukee, WI · On-site
Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel ... What You'll Bring: • Associate degree, preferably in STEM field; or 2 to 3 years of relevant work ...
Be Seen First
IT Support Analyst
Santa Cruz, CA · On-site
$27 - $30/hr
About the job The IT Support Analyst provides day-to-day technical support, maintains IT systems and equipment, and helps keep users, hardware, software, and network services running smoothly. We're ...
Quick apply
Be Seen First
IT Support Analyst
Santa Cruz, CA · On-site
$27 - $30/hr
About the job The IT Support Analyst provides day-to-day technical support, maintains IT systems and equipment, and helps keep users, hardware, software, and network services running smoothly. We're ...
Cluster IT Support Analyst
Milwaukee, WI · On-site
Description Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee ... What You'll Bring: • Associate degree, preferably in STEM field; or 2 to 3 years of relevant work ...
Cluster IT Support Analyst
Milwaukee, WI · On-site
Description Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee ... What You'll Bring: • Associate degree, preferably in STEM field; or 2 to 3 years of relevant work ...
IT Support Analyst
Albuquerque, NM · On-site
We are looking for an IT Support Analyst to provide onsite technical assistance for end users in ... At least 2 years of customer service experience supporting technology needs such as device setup ...
Quick apply
IT Support Analyst
Albuquerque, NM · On-site
We are looking for an IT Support Analyst to provide onsite technical assistance for end users in ... At least 2 years of customer service experience supporting technology needs such as device setup ...
IT Support Analyst
Brunswick, GA · On-site
We are looking for an experienced IT Support Analyst to join a collaborative technology team in Brunswick, Georgia. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented ...
Quick apply
IT Support Analyst
Brunswick, GA · On-site
We are looking for an experienced IT Support Analyst to join a collaborative technology team in Brunswick, Georgia. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented ...
IT Support Analyst
Pittsburgh, PA · On-site
Ascent Data is a leading Managed IT Service Provider seeking an IT Support Analyst to join their team. This role is an excellent opportunity for an early-career IT professional to gain hands-on ...
IT Support Analyst
Pittsburgh, PA · On-site
Ascent Data is a leading Managed IT Service Provider seeking an IT Support Analyst to join their team. This role is an excellent opportunity for an early-career IT professional to gain hands-on ...
IT Support Analyst
Joplin, MO · On-site
For more information visit www.eaglepicher.com ABOUT THE POSITION IT Support Analyst responsibilities include providing Help Desk support. In this role, you should be highly analytical and able to ...
IT Support Analyst
Joplin, MO · On-site
For more information visit www.eaglepicher.com ABOUT THE POSITION IT Support Analyst responsibilities include providing Help Desk support. In this role, you should be highly analytical and able to ...
We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how ...
We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how ...
It Support Analyst Ii information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do it support analyst ii jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for it support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What is an IT Support Analyst II?
An IT Support Analyst II is an experienced technical professional responsible for providing advanced support and troubleshooting for hardware, software, and network issues within an organization. They handle more complex user problems that go beyond basic help desk support, often escalating or resolving incidents that require specialized knowledge. In addition to assisting users, IT Support Analyst IIs may also help with system administration tasks, documentation, and training. Their role is crucial in ensuring smooth operation of IT systems and minimizing downtime for end users.
What are the key skills and qualifications needed to thrive as an IT Support Analyst II?
To thrive as an IT Support Analyst II, you need strong troubleshooting abilities, knowledge of operating systems, networks, and hardware, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help you support users effectively and manage stressful situations. These skills ensure timely issue resolution and maintain smooth business operations by minimizing technical disruptions.
What are some common challenges IT Support Analyst II professionals face, and how can they effectively address them?
IT Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Managing multiple support tickets simultaneously and prioritizing urgent requests can also be challenging. Effective communication with both technical and non-technical users is crucial, as is staying updated on new technologies and company systems. Building strong problem-solving skills and fostering collaborative relationships with other IT team members can help address these challenges and enhance overall support efficiency.
What is the difference between It Support Analyst Ii vs It Support Analyst I?
| Aspect | It Support Analyst I | It Support Analyst II |
|---|---|---|
| Required Certifications | CompTIA A+, Network+ (optional) | CompTIA A+, Network+ (preferred), Microsoft certifications |
| Work Environment | Entry-level support, help desk, troubleshooting | Advanced support, system administration, user training |
| Employer & Industry Usage | Common in IT departments across industries | More specialized roles within same environments |
The main difference between It Support Analyst I and It Support Analyst II lies in experience, certifications, and responsibilities. It Support Analyst I typically handles basic troubleshooting and help desk tasks, while It Support Analyst II manages more complex issues, system configurations, and may mentor junior staff. The II level requires more certifications and experience, reflecting a higher skill set within similar work environments.
More about It Support Analyst Ii jobs
What states have the most It Support Analyst Ii jobs?
States with the most job openings for It Support Analyst Ii jobs include:
What job categories do people searching It Support Analyst Ii jobs look for?
The top searched job categories for It Support Analyst Ii jobs are:
HCTec rating
7.2
Based on 11 frontline employees who took The Breakroom Quiz
137th of 225 rated it services
Job description
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.
Essential Functions:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
Answer and respond to and resolve help desk requests in a timely manner.
Analyze and troubleshoot complex technical problems and provide effective solutions.
Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
Perform routine maintenance on computer systems, such as backups and software updates.
Manage user accounts and permissions across various systems and applications.
Participate in the development and implementation of IT policies and procedures.
Document and maintain a knowledge base of common issues and solutions.
Assist with the testing and implementation of new software and hardware.
24/7 On-Call IT Support rotation.
Travel to client locations in the local area.
Knowledge, Skills, & Abilities:
Education:
Bachelor's degree in computer science, Information Technology, or related field.
2+ years of experience in IT support or related role.
Experience:
Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills
Requirements:
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills.
Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
Essential Functions:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
Answer and respond to and resolve help desk requests in a timely manner.
Analyze and troubleshoot complex technical problems and provide effective solutions.
Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
Perform routine maintenance on computer systems, such as backups and software updates.
Manage user accounts and permissions across various systems and applications.
Participate in the development and implementation of IT policies and procedures.
Document and maintain a knowledge base of common issues and solutions.
Assist with the testing and implementation of new software and hardware.
24/7 On-Call IT Support rotation.
Travel to client locations in the local area.
Knowledge, Skills, & Abilities:
Education:
Bachelor's degree in computer science, Information Technology, or related field.
2+ years of experience in IT support or related role.
Experience:
Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills
Requirements:
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills.
Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
About HCTec
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
201 - 500 Employees
Headquarters location
Brentwood, TN, US
Year founded
2010