ZipRecruiter

Log In

1

It Support Analyst Ii Jobs (NOW HIRING)

HCTec

IT Support Analyst II

Chandler, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in ...

radiology partners

IT Support Analyst II

$65K - $75K/yr

POSITION SUMMARY: • Provide IT support to end users utilizing Radiology Partners systems ... Analyze HL7 messages and recurring system issues, collaborating with internal and external ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Requirements: * 2+ years as a Support Analyst in a fast-paced office environment. * High School ...

White Lodging Careers

IT Support Analyst

Austin, TX · On-site

Under the supervision of the IT Director, the IT Support Analyst provides maintenance and ... Other information: SKILLS • Associate degree, preferably in STEM field; or 2 to 3 years of ...

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

Job Title: IT Support Analyst Location: Houston-77056 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office/1 remote) Term: Permanent Bachelor's degree ...

Abzena Inc.

IT Support Analyst

Bristol, PA · On-site

The IT Support Analyst is responsible for delivering high-quality technical support to end users by ... Provide Tier 1-2 technical support for hardware, software, and enterprise applications * This role ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA

$75K - $93K/yr

Overview: We are seeking a hands-on, proactive IT Support Analyst to join our team. This role ... Requirements Qualifications : * 2+ years of hands-on experience administering Microsoft 365 ...

Certex USA, Inc

IT Systems Analyst II

Houston, TX · On-site

$75K - $85K/yr

Position Overview The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation ...

DCS Corp

IT Support Analyst

Ridgecrest, CA

$70K - $81K/yr

Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests ...

Innovative Solutions

IT Support Analyst

Rochester, NY

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support -- helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Technical Degree in a computer related field or 2+ years experience working in a desktop support ...

Movadogroup

IT Support Analyst

Paramus, NJ

$60K - $68K/yr

The GIT Support Analyst provides first and second-level support to all domestic Movado Group ... Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology ...

next page

Showing results 1-20

All JobsIt Support Analyst Ii Jobs

It Support Analyst Ii information

See salary details

$14

$31

$56

How much do it support analyst ii jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for it support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges IT Support Analyst II professionals face, and how can they effectively address them?

IT Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Managing multiple support tickets simultaneously and prioritizing urgent requests can also be challenging. Effective communication with both technical and non-technical users is crucial, as is staying updated on new technologies and company systems. Building strong problem-solving skills and fostering collaborative relationships with other IT team members can help address these challenges and enhance overall support efficiency.

What is an IT Support Analyst II?

An IT Support Analyst II is an experienced technical professional responsible for providing advanced support and troubleshooting for hardware, software, and network issues within an organization. They handle more complex user problems that go beyond basic help desk support, often escalating or resolving incidents that require specialized knowledge. In addition to assisting users, IT Support Analyst IIs may also help with system administration tasks, documentation, and training. Their role is crucial in ensuring smooth operation of IT systems and minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as an IT Support Analyst II?

To thrive as an IT Support Analyst II, you need strong troubleshooting abilities, knowledge of operating systems, networks, and hardware, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help you support users effectively and manage stressful situations. These skills ensure timely issue resolution and maintain smooth business operations by minimizing technical disruptions.

What is the difference between It Support Analyst Ii vs It Support Analyst I?

AspectIt Support Analyst IIt Support Analyst II
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred), Microsoft certifications
Work EnvironmentEntry-level support, help desk, troubleshootingAdvanced support, system administration, user training
Employer & Industry UsageCommon in IT departments across industriesMore specialized roles within same environments

The main difference between It Support Analyst I and It Support Analyst II lies in experience, certifications, and responsibilities. It Support Analyst I typically handles basic troubleshooting and help desk tasks, while It Support Analyst II manages more complex issues, system configurations, and may mentor junior staff. The II level requires more certifications and experience, reflecting a higher skill set within similar work environments.

More about It Support Analyst Ii jobs
What states have the most It Support Analyst Ii jobs? States with the most job openings for It Support Analyst Ii jobs include:
What job categories do people searching It Support Analyst Ii jobs look for? The top searched job categories for It Support Analyst Ii jobs are:
It Support Analyst Ii jobs near you
Infographic showing various It Support Analyst Ii job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 4% Part Time, and 31% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Support Analyst II

Weill Cornell Medical College

Manhattan, NY • On-site

$44.34 - $50/hr

Full-time

Re-posted 29 days ago

Job description

Title: IT Support Analyst II
Location: Midtown
Org Unit: IT Operations
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $44.34 - $50.00
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also assists junior analysts, as needed, prior to determining need for escalation.
Job Responsibilities
  • Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for application issues.
  • Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
  • May develop, maintain and/or disseminate departmental or functional specific policies and procedures. Will also be responsible for maintaining departmental standard operating procedures (SOP) manual if available.
  • Triages complex issues that span across multiple technologies (Ex: Networking, Security).
  • Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
  • Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.
  • Assists clinical departments with coverage in a dedicated support capacity.
  • Manages and configures devices' network connectivity, from port activation to IP assignment.
  • Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
  • Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
  • Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
  • Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
  • Contributes to and helps maintain the Knowledge Base.
  • Coordinates and executes large scale hardware refreshes and office relocation projects.
  • Provides white-glove service to Senior/Executive Leadership as needed.
  • Assists junior analysts with incidents when able, prior to escalating to another technology group as needed.

Education
  • Bachelor's Degree

Experience
  • Significant related experience (4+ years directly related) can be considered in lieu of degree.
  • Minimum of 2 years of IT Support in an Enterprise environment.
  • Following certifications not required, but preferred: CompTIA A+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support and/or ITIL Foundations.

Knowledge, Skills and Abilities
  • Demonstrated experience with an IT Service Management ticketing system.
  • Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
  • Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
  • Familiar in navigation of various and generic OS/GUI systems of devices.
  • Demonstrated knowledge of Citrix environment and virtualization technologies.
  • Familiar with escalation processes regarding other technology groups.
  • Demonstrated experience with network connectivity troubleshooting.
  • Able to work in both individual contributor and team setting to accomplish goals.
  • Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY.

Licenses and Certifications
Working Conditions/Physical Demands
  • Ability to work flexible hours, including weekends, early mornings and/or late nights.
  • Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.
  • Light travel between office locations, primarily within NYC is required.
  • Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.
  • Occasional moving of computer equipment or similar objects up to approximately 25 lbs. may be required.
  • As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties. Such data may include protected health information personally identifiable information, student and financial data, staff data and research data. Access to data within systems that contain significant portions of confidential records will be necessary to do your job however, viewing of that information in individual detail is generally incidental. The privacy training course is required to be completed annually by all employees.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "any person, any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Apply