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It Support Analyst Ii Jobs (NOW HIRING)

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

Escalate complex or unresolved issues to IT Support Analyst II or other appropriate teams * Maintain and support printers, wireless devices, and end-user hardware to ensure reliability and user ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

TitleEase

IT Support Analyst

Park City, UT · On-site

Experience: 2+ years of experience in IT operations, technical support, cybersecurity, project ... Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year ... disability, genetic information, marital status, amnesty, or status as a covered veteran in ...

BWX Technologies

IT Support Analyst

Barberton, OH · On-site

The IT Support Analyst works as a member of the Information Technology team to extend 1st and 2nd ... At least 2 years of IT-related job experience. * Technical proficiency in areas relating to ...

CIT Trucks

IT Support Analyst

Normal, IL

$28.50 - $32.25/hr

Responsibilities of the IT Support Analyst entail: * Respond to requests for technical assistance ... Bachelor's Degree in an Information Technology related field * 0-2 years of experience in a client ...

ID.me

IT Support Analyst

Mountain View, CA

Role Overview We are seeking an IT Support Analyst to join our dynamic IT department, supporting ... As a key player on the team, you will provide critical tier 1 and tier 2 support, manage user ...

GardaWorld

IT Support Analyst

Saint Louis, MO · On-site

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

GardaWorld

IT Support Analyst

Saint Louis, MO · On-site

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

GardaWorld

IT Support Analyst

Saint Louis, MO

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

DCS CORPORATION

IT Support Analyst

Ridgecrest, CA · On-site

$70K - $81K/yr

Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests ...

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It Support Analyst Ii information

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How much do it support analyst ii jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for it support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges IT Support Analyst II professionals face, and how can they effectively address them?

IT Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Managing multiple support tickets simultaneously and prioritizing urgent requests can also be challenging. Effective communication with both technical and non-technical users is crucial, as is staying updated on new technologies and company systems. Building strong problem-solving skills and fostering collaborative relationships with other IT team members can help address these challenges and enhance overall support efficiency.

What is an IT Support Analyst II?

An IT Support Analyst II is an experienced technical professional responsible for providing advanced support and troubleshooting for hardware, software, and network issues within an organization. They handle more complex user problems that go beyond basic help desk support, often escalating or resolving incidents that require specialized knowledge. In addition to assisting users, IT Support Analyst IIs may also help with system administration tasks, documentation, and training. Their role is crucial in ensuring smooth operation of IT systems and minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as an IT Support Analyst II, and why are they important?

To thrive as an IT Support Analyst II, you need strong troubleshooting abilities, knowledge of operating systems, networks, and hardware, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help you support users effectively and manage stressful situations. These skills ensure timely issue resolution and maintain smooth business operations by minimizing technical disruptions.

What is the difference between It Support Analyst Ii vs It Support Analyst I?

AspectIt Support Analyst IIt Support Analyst II
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred), Microsoft certifications
Work EnvironmentEntry-level support, help desk, troubleshootingAdvanced support, system administration, user training
Employer & Industry UsageCommon in IT departments across industriesMore specialized roles within same environments

The main difference between It Support Analyst I and It Support Analyst II lies in experience, certifications, and responsibilities. It Support Analyst I typically handles basic troubleshooting and help desk tasks, while It Support Analyst II manages more complex issues, system configurations, and may mentor junior staff. The II level requires more certifications and experience, reflecting a higher skill set within similar work environments.

More about It Support Analyst Ii jobs
What states have the most It Support Analyst Ii jobs? States with the most job openings for It Support Analyst Ii jobs include:
What job categories do people searching It Support Analyst Ii jobs look for? The top searched job categories for It Support Analyst Ii jobs are:
It Support Analyst Ii jobs near you
Infographic showing various It Support Analyst Ii job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
IT Support Analyst II

IT Support Analyst II

HCTec

Mesa, AZ • On-site

Full-time

Re-posted 2 days ago

HCTec rating

6.5

Company rating: 6.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

159th of 210 rated it services

Job description

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.
Essential Functions:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
Answer and respond to and resolve help desk requests in a timely manner.
Analyze and troubleshoot complex technical problems and provide effective solutions.
Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
Perform routine maintenance on computer systems, such as backups and software updates.
Manage user accounts and permissions across various systems and applications.
Participate in the development and implementation of IT policies and procedures.
Document and maintain a knowledge base of common issues and solutions.
Assist with the testing and implementation of new software and hardware.
24/7 On-Call IT Support rotation.
Travel to client locations in the local area.
Knowledge, Skills, & Abilities:
Education:
Bachelor's degree in computer science, Information Technology, or related field.
2+ years of experience in IT support or related role.
Experience:
Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills
Requirements:
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills.
Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

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