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It Support Analyst Ii Jobs (NOW HIRING)

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Requirements: * 2+ years as a Support Analyst in a fast-paced office environment. * High School ...

Saxton & Stump LLC

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth ... . * 2-4 years of solid technology support experience. * Proven experience in IT support or a ...

Saxton & Stump

IT Support Analyst

Charleston, SC

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth ... . * 2-4 years of solid technology support experience. * Proven experience in IT support or a ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth ... . * 2-4 years of solid technology support experience. * Proven experience in IT support or a ...

Addison Group

Technology Support Analyst II

Albany, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400 / year ... disability, genetic information, marital status, amnesty, or status as a covered veteran in ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

True Anomaly

IT Support Analyst

Denver, CO · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

Required Qualifications * 2+ years of experience providing IT support in a business environment or ... Ability to analyze problems, identify root causes, and implement effective solutions.

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Overview: We are seeking a hands-on, proactive IT Support Analyst to join our team. This role ... Requirements Qualifications : * 2+ years of hands-on experience administering Microsoft 365 ...

ASCENT DATA, LLC

IT Support Analyst

Pittsburgh, PA · On-site

Ascent Data is a leading Managed IT Service Provider seeking an IT Support Analyst to join their team. This role is an excellent opportunity for an early-career IT professional to gain hands-on ...

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All JobsIt Support Analyst Ii Jobs

It Support Analyst Ii information

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$56

How much do it support analyst ii jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges IT Support Analyst II professionals face, and how can they effectively address them?

IT Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Managing multiple support tickets simultaneously and prioritizing urgent requests can also be challenging. Effective communication with both technical and non-technical users is crucial, as is staying updated on new technologies and company systems. Building strong problem-solving skills and fostering collaborative relationships with other IT team members can help address these challenges and enhance overall support efficiency.

What is an IT Support Analyst II?

An IT Support Analyst II is an experienced technical professional responsible for providing advanced support and troubleshooting for hardware, software, and network issues within an organization. They handle more complex user problems that go beyond basic help desk support, often escalating or resolving incidents that require specialized knowledge. In addition to assisting users, IT Support Analyst IIs may also help with system administration tasks, documentation, and training. Their role is crucial in ensuring smooth operation of IT systems and minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as an IT Support Analyst II?

To thrive as an IT Support Analyst II, you need strong troubleshooting abilities, knowledge of operating systems, networks, and hardware, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help you support users effectively and manage stressful situations. These skills ensure timely issue resolution and maintain smooth business operations by minimizing technical disruptions.

What is the difference between It Support Analyst Ii vs It Support Analyst I?

AspectIt Support Analyst IIt Support Analyst II
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred), Microsoft certifications
Work EnvironmentEntry-level support, help desk, troubleshootingAdvanced support, system administration, user training
Employer & Industry UsageCommon in IT departments across industriesMore specialized roles within same environments

The main difference between It Support Analyst I and It Support Analyst II lies in experience, certifications, and responsibilities. It Support Analyst I typically handles basic troubleshooting and help desk tasks, while It Support Analyst II manages more complex issues, system configurations, and may mentor junior staff. The II level requires more certifications and experience, reflecting a higher skill set within similar work environments.

More about It Support Analyst Ii jobs
What states have the most It Support Analyst Ii jobs? States with the most job openings for It Support Analyst Ii jobs include:
What job categories do people searching It Support Analyst Ii jobs look for? The top searched job categories for It Support Analyst Ii jobs are:
It Support Analyst Ii jobs near you
Infographic showing various It Support Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Support Analyst II

HCTec

Brentwood, TN • Hybrid

Full-time

Re-posted 3 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

135th of 223 rated it services

Job description

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.

Essential Functions:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

Answer and respond to and resolve help desk requests in a timely manner.

Analyze and troubleshoot complex technical problems and provide effective solutions.

Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.

Perform routine maintenance on computer systems, such as backups and software updates.

Manage user accounts and permissions across various systems and applications.

Participate in the development and implementation of IT policies and procedures.

Document and maintain a knowledge base of common issues and solutions.

Assist with the testing and implementation of new software and hardware.

24/7 On-Call IT Support rotation.

Travel to client locations in the local area.

Knowledge, Skills, & Abilities:

Education:

Bachelor's degree in computer science, Information Technology, or related field.

2+ years of experience in IT support or related role.

Experience:

Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

Experience with server administration and virtualization technologies.

Excellent written and verbal communication skills

Requirements:

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills.

Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

Employment Type: FULL_TIME

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