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It Support Analyst Ii Jobs (NOW HIRING)

United Airlines

ND · On-site

$43K/yr

About the job you're considering Capgemini is hiring an IT Support Analyst to provide enterprise-level technical support, manage incidents and service requests, and ensure seamless IT operations in a ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

MKS Instruments, Inc.

IT Support Analyst

Lawrence, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

MKS Instruments, Inc.

IT Support Analyst

Haverhill, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

TEKsystems

IT Support Analyst

Houston, TX

$28 - $31/hr

Description The Office Technology Support (OTS) Analyst supports the Houston office and works in ... EDUCATION REQUIRED • Associate's degree or 2 years of college courses PREFERRED • CompTIA A ...

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD

$65/hr

... IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda ... Skills * Strong analytical and problem-solving abilities. * Excellent verbal and written ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology ...

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It Support Analyst Ii information

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$56

How much do it support analyst ii jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges IT Support Analyst II professionals face, and how can they effectively address them?

IT Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Managing multiple support tickets simultaneously and prioritizing urgent requests can also be challenging. Effective communication with both technical and non-technical users is crucial, as is staying updated on new technologies and company systems. Building strong problem-solving skills and fostering collaborative relationships with other IT team members can help address these challenges and enhance overall support efficiency.

What is an IT Support Analyst II?

An IT Support Analyst II is an experienced technical professional responsible for providing advanced support and troubleshooting for hardware, software, and network issues within an organization. They handle more complex user problems that go beyond basic help desk support, often escalating or resolving incidents that require specialized knowledge. In addition to assisting users, IT Support Analyst IIs may also help with system administration tasks, documentation, and training. Their role is crucial in ensuring smooth operation of IT systems and minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as an IT Support Analyst II?

To thrive as an IT Support Analyst II, you need strong troubleshooting abilities, knowledge of operating systems, networks, and hardware, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help you support users effectively and manage stressful situations. These skills ensure timely issue resolution and maintain smooth business operations by minimizing technical disruptions.

What is the difference between It Support Analyst Ii vs It Support Analyst I?

AspectIt Support Analyst IIt Support Analyst II
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred), Microsoft certifications
Work EnvironmentEntry-level support, help desk, troubleshootingAdvanced support, system administration, user training
Employer & Industry UsageCommon in IT departments across industriesMore specialized roles within same environments

The main difference between It Support Analyst I and It Support Analyst II lies in experience, certifications, and responsibilities. It Support Analyst I typically handles basic troubleshooting and help desk tasks, while It Support Analyst II manages more complex issues, system configurations, and may mentor junior staff. The II level requires more certifications and experience, reflecting a higher skill set within similar work environments.

More about It Support Analyst Ii jobs
What states have the most It Support Analyst Ii jobs? States with the most job openings for It Support Analyst Ii jobs include:
What job categories do people searching It Support Analyst Ii jobs look for? The top searched job categories for It Support Analyst Ii jobs are:
It Support Analyst Ii jobs near you
Infographic showing various It Support Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Support Analyst (Hybrid)

The University Of Iowa

Iowa City, IA • Hybrid

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

458th of 617 rated colleges and universities

Job description

Position Summary

The University of Iowa Health Care Department of Radiology is seeking an IT Support Analyst to provide technical support, consultation, and guidance to radiologists and staff using radiology information systems and imaging software. This position is responsible for troubleshooting technical issues, delivering exceptional customer service to end users, and identifying effective technology solutions to support clinical operations. The IT Support Analyst also assists with user training, supports daily system operations, and contributes to technology planning and optimization efforts to enhance user experience, system performance, and organizational effectiveness.

This position will be eligible for WFH two days after an initial training period.

Position Responsibilities

  • Trouble shoots and answers questions related to the functionality and use of a variety of computer systems used in Radiology

  • Performs AQ functions on a variety of computer systems used in Radiology, including reconciling patient data and deletion of incorrect data

  • Assists end users across the enterprise with image viewing, processing orders from providers for external Radiology studies, and requests for Radiology studies from outside facilities

  • Performs first level troubleshooting for Radiology computer system issues

  • Assists in training Radiologists and Residents on using Radiology PACS, dictation system, and other computer systems

  • Processes orders from providers for external Radiology studies and requests for Radiology studies from outside facilities

The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.

University of Iowa Health Care - recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

Percent of Time: 100% Schedule: Monday - Friday; 0830-1700; rotating holiday coverage Pay Structure: 3A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure  Benefits Highlights:
  • Regular salaried position located in Iowa City, Iowa.
  • Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
  • For more information about Why Iowa? Click here
Education Requirements

  • A Bachelor's degree in STEM or related field, or an equivalent combination of education and experience 

Experience Requirements
  • Six months of related customer service experience in a health care setting
  • Excellent written, verbal, and interpersonal communication skills
  • Excellent attention to detail and demonstrated ability to prioritize, multi-task and quickly change focus.
  • Demonstrated ability to handle complex situations with minimal supervision

  • Demonstrated proficiency with Microsoft Office and computer software applications

Desirable Qualifications Requirements
  • Experience identifying opportunities for improvement, making recommendations and suggestions to improve workflows
  • Experience with Radiology PACS system
  • Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
  • Experience working with EPIC software/systems

  • Knowledge of University of Iowa Policies and Procedures.

Application Process

To be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

  • Job openings are posted for a minimum of 7 calendar days or until position is filled

  • Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check

Additional Information
  • Classification Title: IT Support Analyst
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: On Campus, Hybrid within Iowa
Compensation
  • Pay Level: 3A
Contact Information
  • Organization: Healthcare
  • Contact Name: Nathan Topping
  • Contact Email: nathan-topping@uiowa.edu

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