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It Support Analyst Ii Jobs (NOW HIRING)

ALMO CORPORATION

QualificationsWhat we are looking for: · 2+ years' experience in a similar IT support role and ... troubleshooting, analytical, and problem-solving skills; · Resourceful; ability to research ...

New

Iovance Biotherapeutics

Overview The IT Support Analyst II will play a key role in supporting on-site Iovance staff in Philadelphia, as well as other U.S.-based Iovance offices remotely. The ideal candidate will bring ...

New

Revolutionspace

IT Support Analyst

Boston, MA · On-site

$65 - $90/hr

Position Summary Revolution Space is seeking a strong IT Support Analyst to join our growing ... 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key ...

TEKsystems

IT Support Analyst

Richland Center, WI · On-site

$20 - $25/hr

TEKsystems is seeking an IT Support Analyst to provide hands-on technical support for a ... Requirements * 2+ years of IT support experience, preferably within a manufacturing or industrial ...

Inari

IT Support Analyst

West Lafayette, IN · On-site

$68 - $94/hr

About the role As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

$55 - $75/hr

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Technical Degree in a computer related field or 2+ years experience working in a desktop support ...

Spot Inc.

IT Support Analyst

Charlotte, NC · On-site

... IT Support department on-site rotating between our two Indianapolis locations. You will need ... Perform root-cause analysis for incidents updating relevant documentation and SOPs upon resolution

GSP Companies

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology ...

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It Support Analyst Ii information

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How much do it support analyst ii jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an IT Support Analyst II?

An IT Support Analyst II is an experienced technical professional responsible for providing advanced support and troubleshooting for hardware, software, and network issues within an organization. They handle more complex user problems that go beyond basic help desk support, often escalating or resolving incidents that require specialized knowledge. In addition to assisting users, IT Support Analyst IIs may also help with system administration tasks, documentation, and training. Their role is crucial in ensuring smooth operation of IT systems and minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as an IT Support Analyst II?

To thrive as an IT Support Analyst II, you need strong troubleshooting abilities, knowledge of operating systems, networks, and hardware, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help you support users effectively and manage stressful situations. These skills ensure timely issue resolution and maintain smooth business operations by minimizing technical disruptions.

What are some common challenges IT Support Analyst II professionals face, and how can they effectively address them?

IT Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Managing multiple support tickets simultaneously and prioritizing urgent requests can also be challenging. Effective communication with both technical and non-technical users is crucial, as is staying updated on new technologies and company systems. Building strong problem-solving skills and fostering collaborative relationships with other IT team members can help address these challenges and enhance overall support efficiency.

What is the difference between It Support Analyst Ii vs It Support Analyst I?

AspectIt Support Analyst IIt Support Analyst II
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred), Microsoft certifications
Work EnvironmentEntry-level support, help desk, troubleshootingAdvanced support, system administration, user training
Employer & Industry UsageCommon in IT departments across industriesMore specialized roles within same environments

The main difference between It Support Analyst I and It Support Analyst II lies in experience, certifications, and responsibilities. It Support Analyst I typically handles basic troubleshooting and help desk tasks, while It Support Analyst II manages more complex issues, system configurations, and may mentor junior staff. The II level requires more certifications and experience, reflecting a higher skill set within similar work environments.

More about It Support Analyst Ii jobs

What states have the most It Support Analyst Ii jobs?

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It Support Analyst Ii jobs near you
Infographic showing various It Support Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Support Analyst

ALMO CORPORATION

On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job DetailsJob Location: Philadelphia, PA - Philadelphia, PA 19154What you will do:

The IT Desktop Support Analyst will be responsible for supporting the daily operation of JAM’s IT help desk.  This is a fast-paced position that will require you to provide assistance to internal employees through various forms of communication (in person, over the phone or through written communications).  If you are energetic, customer service focused, and enjoy solving technical problems, this is the job for you.

Responsibilities:

Provide friendly and helpful technical support to internal users requiring remote or onsite support for IT hardware and software, end-user printing, connectivity, and other infrastructure technical functions; Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the help desk; Install, configure, deploy, and manage computers and other IT devices in accordance with corporate standards; Play a strategic role in the on-boarding program from an IT perspective, ensuring users are up and running as soon as they join JAM; Utilization of the Fresh Service help desk ticketing system to manage tasks, requests for support, and day-to-day activities; Follow up with users to ensure full resolution of issues; Direct unresolved issues to the next level of support personnel; Coordinate timely repair of computer equipment covered by the third-party vendor maintenance agreements; Assist with monitoring and maintaining inventory of all hardware and software in use by the company; Assist IT analysts with infrastructure applications/hardware and other duties as needed.

QualificationsWhat we are looking for:

·       2+ years’ experience in a similar IT support role and structured environment; 

·       A strong working knowledge of computer systems, hardware and software;

·       Proficiency with Windows 10/11 in an enterprise environment;

·       Professional experience troubleshooting Microsoft 365 (Mail, OneDrive, Teams, etc);

·       Experience with daily management activities within Active Directory;

·       Basic network knowledge and experience;

Bonus Qualifications:

·    Experience with Microsoft Intune and Windows Autopilot

·    Related certifications (ie. CompTIA A+, Microsoft 365);

·    Related Post-Secondary Education or College degree.

Competencies

·    Excellent communication and interpersonal skills;

·    Strong troubleshooting, analytical, and problem-solving skills;

·    Resourceful; ability to research hardware and software issues in a thorough manner;

·    Ability to work effectively and collaboratively as part of a team while demonstrating self-sufficiency;

·    Ability to handle multiple priorities and manage available resources in a fast-paced environment;

·    Demonstrated organizational ability and follow-through;

·    Professional demeanor with a strong customer service focus;

·    Interest in learning new technologies and keeping current with those used in the environment supported.

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