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It Support Analyst Ii Jobs (NOW HIRING)

Netsmart USA

Las Vegas IT Support Analyst

Las Vegas, NV · On-site

$65K - $80K/yr

As an IT Support Analyst, you'll play a critical role in managing client IT systems and identifying efficiencies and improving operational performance using technology. Your responsibilities will ...

Netrix Global

Computer Support Analyst II

Rockville, MD · On-site

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst II , you will play a crucial role in providing technical assistance and support to ...

Filanc

Tech Support Analyst II

Escondido, CA · On-site

Provides second level end-user support. * Configures, and deploys corporate mobile devices ... Education, Experience, and Skills Two-year degree/certificate from a college or technical school ...

Harris

$22.83/hr

Job Title: IT Associate Desktop support analyst Location: On Site - Mobile, AL Duration: Full-Time ... At least two to four years of experience required in related field. * ITIL or other relevant ...

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It Support Analyst Ii information

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How much do it support analyst ii jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges IT Support Analyst II professionals face, and how can they effectively address them?

IT Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Managing multiple support tickets simultaneously and prioritizing urgent requests can also be challenging. Effective communication with both technical and non-technical users is crucial, as is staying updated on new technologies and company systems. Building strong problem-solving skills and fostering collaborative relationships with other IT team members can help address these challenges and enhance overall support efficiency.

What is an IT Support Analyst II?

An IT Support Analyst II is an experienced technical professional responsible for providing advanced support and troubleshooting for hardware, software, and network issues within an organization. They handle more complex user problems that go beyond basic help desk support, often escalating or resolving incidents that require specialized knowledge. In addition to assisting users, IT Support Analyst IIs may also help with system administration tasks, documentation, and training. Their role is crucial in ensuring smooth operation of IT systems and minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as an IT Support Analyst II?

To thrive as an IT Support Analyst II, you need strong troubleshooting abilities, knowledge of operating systems, networks, and hardware, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help you support users effectively and manage stressful situations. These skills ensure timely issue resolution and maintain smooth business operations by minimizing technical disruptions.

What is the difference between It Support Analyst Ii vs It Support Analyst I?

AspectIt Support Analyst IIt Support Analyst II
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred), Microsoft certifications
Work EnvironmentEntry-level support, help desk, troubleshootingAdvanced support, system administration, user training
Employer & Industry UsageCommon in IT departments across industriesMore specialized roles within same environments

The main difference between It Support Analyst I and It Support Analyst II lies in experience, certifications, and responsibilities. It Support Analyst I typically handles basic troubleshooting and help desk tasks, while It Support Analyst II manages more complex issues, system configurations, and may mentor junior staff. The II level requires more certifications and experience, reflecting a higher skill set within similar work environments.

More about It Support Analyst Ii jobs
What states have the most It Support Analyst Ii jobs? States with the most job openings for It Support Analyst Ii jobs include:
What job categories do people searching It Support Analyst Ii jobs look for? The top searched job categories for It Support Analyst Ii jobs are:
It Support Analyst Ii jobs near you
Infographic showing various It Support Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Support Analyst

Corporate Office Properties Trust

Columbia, MD • On-site

$38K - $77K/yr

Full-time

Medical, Dental, Vision

Posted 19 days ago

Job description

POSITION SUMMARY:
Provide Tier I/II desktop operating systems and application support to end user base. Monitor help desk phone, email, and support ticketing system to receive, record and resolve issues. Identify the need for and contribute to the creation of knowledge articles for internal and customer reference. Onboard and Off board employees, temps, contractors, and consultants. Assist with the administration of all account-based network services, including Active Directory domain end user, device and policy management, email and instant messaging, IP telephony and messaging and application-specific administrative functions. Responsible for the IT Asset Management program for the organization.
ESSENTIAL FUNCTIONS:
  • IT Support -
    • Monitor ticketing system to document, assign and resolve end user technical problems.
    • Follow-up with customers to ensure appropriate resolutions have been implemented.
    • Identify, image, configure, customize, assign and deliver workstations for new users, current user equipment upgrades and current user PC re-images.
    • Conduct new user orientation as appropriate.
    • Retrieve, re-image and store PC equipment from separating employees, temps, contractors and consultants.
    • Maintain PC image library.
    • Perform all PC workstation, peripherals and IT phone moves for employee, temp, contractor, and consultant physical moves.
    • Setup laptops and projectors for conference room meetings in HQ.
  • Documentation and Administration -
    • Responsible for maintaining inventory records/asset management, monitoring repairs and procuring IT-authorized hardware and software.
    • Assists in administering Active Directory domain accounts as required.
    • On board and Off board users by assisting in the creation and suspension of all relevant domain, email, VOIP phone and application accounts as necessary.
    • Create, update, and solicit documentation from team members to ensure appropriate knowledge of systems and applications is available.
    • As a knowledge center contributor, introduce efficiencies to support processes and provide customers with self-help resources, as appropriate.

SECONDARY RESPONSIBILITIES:
  • Collaborate with staff in all areas of IT
  • Perform other job-related duties as assigned.

QUALIFICATIONS:
Education - Bachelor's in Computer Science, Engineering or related discipline or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.
Further Training - A+ and Network+ certifications or equivalent
Professional Experience -
  • One year of related work experience providing Tier I and Tier II desktop application, operating system support and customer service.
  • One year experience in an Active Directory and Microsoft Exchange environment preferred.
  • Experience with IT Management tools; Service Now, Quest Kace, Meraki, End Point Manager, MS 365 Admin.

Computer Skills -
  • Network and desktop knowledge and experience including experience with any of the following:
    • Client Server: Windows 2016/2019/2022
    • Desktop: Windows 10/11, Outlook, Visio, Project, MS Office 365
    • Client Hardware: Workstations, Laptops, Tablets, Apple iOS Devices
    • Systems Management: MDM Software (Meraki/End Point Manager)
  • Network: Strong TCP/IP knowledge, including experience with firewall configuration.

Mobility - N/A
Other Requirements -
  • Excellent communication and customer service skills.
  • Demonstrated ability to prioritize and problem solve.
  • Strong time management and sense of urgency.
  • Troubleshooting skills to resolve issues.

Pay Range: $38,500 - $77,500
CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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