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Service Desk Analyst Level 2 Jobs (NOW HIRING)

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Minimum of 2 years of experience in a Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred) * Strong ...

TEKsystems

Service Desk Analyst

Beloit, WI · Hybrid

$19 - $21/hr

Service Desk Analyst (Tier 1 Support) Are you passionate about technology and helping others solve ... Hybrid schedule with 3 days onsite and 2 days remote Team Environment You'll be joining a ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ... This person will work in collaboration with other areas in IT to resolve enterprise-level system ...

Aecon Group, Inc.

Service Desk Analyst

Charlotte, NC · On-site

$20.25 - $27.50/hr

The Service Desk Analyst will leverage the Information Services team to ensure that customer ... Provide first Level Service Desk support to end users on a variety of issues. * Responsible to ...

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

Responsibilities: • Handle incoming calls, tickets and emails timely and within service level ... Service Desk Analysts • Maintain compliance with all appropriate regulatory requirements ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

They are seeking a Service Desk Analyst for a 12+ month contract position, primarily working with Microsoft Office Suite and Adobe Acrobat. Qualifications : Required : • Experience with Microsoft ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk Analyst | 4-Day Work Week (Monday-Thursday, 11:30 AM - 10:30 PM) Looking to launch or grow your IT career in a fast-paced, enterprise environment? We're seeking a tech-savvy, customer ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

University of Tampa

Service Desk Analyst

Tampa, FL

$19.25 - $26.50/hr

Connect computers to the campus network and perform first-level diagnostics for connection issues ... 2. Resume The University of Tampa offers great benefits to include: FREE Tuition Generous paid ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

... providing high level customer service to the employee community. Service Desk staff work in a ... Taking off time during the 2-week training portion will not be accepted. This is a hard requirement ...

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Service Desk Analyst (100% Remote) We're hiring Service Desk Analysts to provide Tier 1-Tier2 ... Strong communication and documentation skills Schedule * 100% Remote * 40 hours/week * 2-week paid ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Required Qualifications (Aligned to Help Desk Specialist II LCAT) * Experience in a Service Desk, I ... Disclaimer The preceding has been designed to indicate the general nature and level of work ...

Coborn's, Inc.

Service Desk Analyst I

Saint Cloud, MN · On-site

$22.75 - $33.50/hr

As a Service Desk Analyst, you'll be a trusted resource for employees across the organization ... Associate degree or equivalent in Information Technology or a related field from a two-year college ...

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Service Desk Analyst Level 2 information

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How much do service desk analyst level 2 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What is the next step after service desk analyst level 2?

The next step after a Service Desk Analyst Level 2 typically involves advancing to a higher support role such as a Senior Service Desk Analyst, Technical Support Specialist, or Systems Administrator. This progression often requires gaining additional certifications, technical skills, and experience in areas like network management, scripting, or specialized software. Career growth may also include moving into team lead or IT support management positions.

What are the responsibilities of a Service Desk Analyst Level 2?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What skills and qualifications are needed to thrive as a Service Desk Analyst Level 2?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What is a Service Desk Analyst Level 2 job description?

A Service Desk Analyst Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle escalated tickets, perform detailed diagnostics, and may assist with system updates or configurations, often using ticketing systems and remote support tools. This role typically requires strong communication skills and technical knowledge of IT environments.
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Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Enterprise Service Desk Analyst

Astrion

Huntsville, AL • On-site

$19 - $26/hr

Full-time

Re-posted 8 days ago

Job description

Overview
Enterprise Service Desk Analyst
LOCATION: Huntsville, AL (ONSITE)
JOB STATUS: Full-time
CLEARANCE: Active Secret Clearance Required
CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification
TRAVEL: Less than 25%
Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.
REQUIRED QUALIFICATIONS / SKILLS
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
  • Minimum of 2 years of experience in a Service Desk Analyst or IT support role
  • Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred)
  • Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
  • Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
  • Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
  • Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
  • Excellent customer service, communication, and leadership skills
  • Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
  • Strong organizational skills with the ability to manage multiple priorities and escalations
  • Active Secret security clearance required

KEY RESPONSIBILITIES:
  • Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
  • Provide technical support for hardware, software, mobile devices, and enterprise applications
  • Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
  • Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
  • Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
  • Support user account administration including password resets, MFA enrollment, and Office 365 account management
  • Assist users with VPN connectivity, remote access, and enterprise collaboration tools
  • Provide onboarding support for new employees including workstation setup and initial credential distribution
  • Troubleshoot hardware, software, printer, and connectivity issues
  • Support enterprise asset management and configuration management processes
  • Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
  • Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
  • Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
  • Document technical procedures, troubleshooting steps, and recurring support solutions
  • Position requires Monday through Friday onsite support at the Huntsville, AL office
  • Desired: Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
  • Desired: Experience supporting hybrid cloud environments including Microsoft Azure or AWS
  • Desired: Background in Windows Server and Linux (RHEL preferred) administration
  • Desired: Experience with enterprise network administration and troubleshooting
  • Desired: Experience with IT asset management and configuration management processes
  • Desired: Prior experience supporting cybersecurity compliance audits and documentation collection

Work Environment:
  • Onsite role located in Huntsville, AL
  • Fast-paced enterprise IT environment supporting internal users and mission operations
  • Collaborative team environment with interaction across cybersecurity, infrastructure, and compliance teams
  • Opportunities to support enterprise modernization and continuous improvement initiatives

Apply