ZipRecruiter

Log In

1

Service Desk Analyst Level 2 Jobs (NOW HIRING)

Flash

Service Desk Analyst

Austin, TX · On-site

$55K - $79K/yr

The Service Desk Analyst will manage remote client support by managing inbound Service calls and ... Final salary will be determined based on the candidate's skills and experience level. Competitive ...

Idealforce

Service Desk Analyst II (38724)

Phoenix, AZ

$20.25 - $27.75/hr

Service Desk Analyst II (38724) IDEALFORCE has a contract-to-hire position available immediately ... Disclaimer: The above statements are intended to describe the general nature and level of work ...

ECI

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst will provide Level 1 and Level 2 end-user support for Windows-based environments, ensuring exceptional client experiences and resolving incidents using ITIL-aligned practices.

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ

$20.75 - $28.25/hr

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ... Minimum of 1-2 years' related experience * Must be available to work shifts from 9:30 AM MST to 5 ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Required Qualifications (Aligned to Help Desk Specialist II LCAT) * Experience in a Service Desk, I ... Disclaimer The preceding has been designed to indicate the general nature and level of work ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

This role will be first level phone support for all end user issues over phone, email, and chat ... They are also willing to look at candidates that have experience doing service desk analyst work in ...

Idealforce

Service Desk Analyst(34980)

Phoenix, AZ

$20.25 - $27.75/hr

Service Desk Analyst IDEALFORCE has a Contract position available immediately for a Service Desk ... The above statements are intended to describe the general nature and level of work being performed ...

Idealforce

Service Desk Analyst (41908)

Phoenix, AZ

$20.25 - $27.75/hr

Service Desk Analyst IDEALFORCE has a part time contract position available immediately for a ... Disclaimer: The above statements are intended to describe the general nature and level of work ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ

$20.75 - $28.25/hr

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ... Must be able to travel to Canada for Team Meetings two times per year * Experience providing direct ...

next page

Showing results 1-20

All JobsService Desk Analyst Level 2 Jobs

Service Desk Analyst Level 2 information

See salary details

$14

$24

$35

How much do service desk analyst level 2 jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What are Service Desk Analyst Level 2 responsibilities?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst Level 2, and why are they important?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
More about Service Desk Analyst Level 2 jobs
What cities are hiring for Service Desk Analyst Level 2 jobs? Cities with the most Service Desk Analyst Level 2 job openings:
What job categories do people searching Service Desk Analyst Level 2 jobs look for? The top searched job categories for Service Desk Analyst Level 2 jobs are:
Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

Flash

Austin, TX • On-site

$55K - $79K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Help us change the way the world parks
Parking isn't just about spaces - it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking about today's parking challenges; we're actively shaping the future of parking + charging. Join us in transforming the way the world parks.
Join Our Flash Team as a Service Desk Analyst!
Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they can focus on the destination.
The Service Desk Analyst will manage remote client support by managing inbound Service calls and emails while providing excellent customer service. The individual will be responsible for the remote configuration, advanced troubleshooting, and support of FLASH onsite products, including parking kiosks and their components, access control gates, license plate recognition cameras/controllers and other product solutions.
At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our team, you'll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!
Location: Austin HQ, Hybrid, in the office Monday, Wednesday, and Thursday. Sunday and Tuesday are Remote.
Schedule: Sunday-Thursday, with Sunday hours from 9:00 AM-6:00 PM and Monday-Thursday hours from 7:00 AM-4:00 PM (Friday and Saturday off)
Travel: 0%
What You'll Do:
  • Serve as an escalation point for complex technician issues where other troubleshooting has been exhausted.
  • Make any necessary changes to the site configuration to resolve problems and satisfy client expectations.
  • Implement customer rates based on Flash standards.
  • Replicate unexpected behaviors in test environments to identify/validate bugs in Flash software.
  • Document and assign bug severity based on revenue impact.
  • Serve as a liaison between Support and Dev teams.
  • Audit reporting to identify discrepancies and adjust client rates to correct.
  • Investigate and process refunds on behalf of customers.
  • Roll out software upgrades as necessary, managing both business standards and proprietary software.
  • Enter quality information into tickets to appropriately capture data; maintain adherence to Flash Support ticketing policies.
  • Participate in on-call rotation to provide after-hours support.

What You Bring:
  • Communicate at multiple levels both internally and externally.
  • Technical understanding and aptitude.
  • Documentation skills.
  • Experience in test environments and bug reproduction.
  • Experience with Support ticketing software.
  • Thorough knowledge of Windows PC environments and associated components.
  • Ability to read, write, speak, and understand the English language in a business environment.
  • Strong organization and communication skills. Reliability, accountability, responsibility, and the ability to work as a team player.

Qualifications:
  • Minimum of four years of client-facing technical support.

$55,000.00 - $79,000.00/year
***Final salary will be determined based on the candidate's skills and experience level.
Competitive Rewards Package includes:
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and flexible work environment
  • Opportunities for professional growth and development

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.

Apply