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Service Desk Analyst Level 2 Jobs (NOW HIRING)

Torrid

Service Desk Analyst

City Of Industry, CA · On-site

$23.15 - $28.93/hr

Friday - Tuesday- 7:00 AM - 3:30 PM Onsite 2 days a week As a Service Desk Analyst, you will assist with resolving hardware, software, and security-related issues for users across our store, HQ, and ...

Imagine360

Service Desk Analyst

Wayne, PA · On-site

$60K - $70K/yr

Escalate incidents to Tier 2 or appropriate support teams when issues exceed Tier 1 scope or ... Monitor systems and applications at a basic level and report alerts or anomalies according to ...

Arhaus

Service Desk Analyst

Conover, NC · On-site

$52 - $75/hr

The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware, software, how-to support, escalations, IT service management and customer service. This is an opportunity ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... Provide first-level technical support to employees and remote users through phone, email, chat, and ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

Americo Life, Inc.

Service Desk Analyst II

Kansas City, MO · On-site

$60 - $75/hr

Serve as a technical resource to junior analysts and participate in endpoint, security, and service improvement initiatives. Experience and Qualifications * 2-4+ years of experience in Service Desk ...

CRDF Global

Service Desk Analyst

Arlington, VA

$30 - $35/hr

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to ... Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred. Remaining ...

1872 Consulting

Help Desk Analyst

Chicago, IL

$21 - $28.75/hr

Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve ... with Service Desk teammates. * Assist with projects such hardware or software upgrades and ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk Analyst | 4-Day Work Week (Monday-Thursday, 11:30 AM - 10:30 PM) Looking to launch or grow your IT career in a fast-paced, enterprise environment? We're seeking a tech-savvy, customer ...

SAIC

Service Desk Analyst

Colorado Springs, CO

$40K - $80K/yr

... IT support. The analyst will provide comprehensive service desk functions, including managing ... SECRET Level clearance is required. * IAT II Certification (Security +) is required.

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

... IT support. The analyst will provide comprehensive service desk functions, including managing ... SECRET Level clearance is required. * IAT II Certification (Security +) is required.

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... This role is on the front line for reactive client requests, handling with a high level of accuracy ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

... providing high level customer service to the employee community. Service Desk staff work in a ... Taking off time during the 2-week training portion will not be accepted. This is a hard requirement ...

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Service Desk Analyst Level 2 information

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$35

How much do service desk analyst level 2 jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the responsibilities of a Service Desk Analyst Level 2?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a Service Desk Analyst Level 2?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What is a Service Desk Analyst Level 2 job description?

A Service Desk Analyst Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle escalated tickets, perform detailed diagnostics, and may assist with system updates or configurations, often using ticketing systems like ServiceNow or Jira. Strong communication skills and technical knowledge are essential for resolving complex problems efficiently.

What is the next step after service desk analyst level 2?

The next step after a Service Desk Analyst Level 2 typically involves advancing to a higher support role such as a Senior Service Desk Analyst, Technical Support Specialist, or Systems Administrator. This progression often requires gaining additional certifications, technical skills, and experience in areas like network management, scripting, or specialized software. Career growth may also include moving into team lead or IT support management positions.
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Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst - Third Shift

Nebraska Medicine

Omaha, NE • On-site

$19.50 - $26.75/hr

Full-time

Posted 8 days ago

Nebraska Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

232nd of 898 rated healthcare providers

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
Third Shift (United States of America)
Service Desk Analyst - Third Shift
***Midnight to 8:30 a.m. Monday through Friday***
When technology issues arise, our colleagues count on the Service Desk to keep them connected, productive, and focused on what matters most, caring for our patients. As a Third Shift Service Desk Analyst, you'll be a critical first line of support, troubleshooting a wide range of software, hardware, access, and technology issues while providing exceptional customer service to colleagues across Nebraska Medicine. This is an opportunity for a skilled IT professional who enjoys solving problems, thinking on their feet, and making an impact behind the scenes. If you thrive in a fast-paced environment, communicate with confidence, and enjoy being the person who can help turn a technology problem into a solution, we'd love to hear from you!
Details: Service Desk Analyst - Third Shift
  • Candidate must live in Nebraska or Iowa
  • This is a hybrid position - able to work remotely
  • Preferred consideration will be given to applicants with Experience in an academic or healthcare environment
  • Resume REQUIRED for consideration

Why Work at Nebraska Medicine?
  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!
This Service Desk Analyst will work third shift and troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications: Service Desk Analyst - Third Shift
• Two years IT Help Desk or other related IT experience required.
• Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.
Preferred Qualifications: Service Desk Analyst - Third Shift
• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Android Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

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