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Service Desk Analyst Level 2 Jobs (NOW HIRING)

University of Tampa

Service Desk Analyst

Tampa, FL · On-site

$19.50 - $26.50/hr

... level diagnostics for connection issues from the wall jack to the user endpoint. • Repair or ... 2. Resume The University of Tampa offers great benefits to include: • FREE Tuition • Generous ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Troubleshoot Level 2 incidents and service requests escalated from First Call through ServiceDesk ...

TEKsystems

Service Desk Analyst

Nashville, TN

$29/hr

... providing high level customer service to the employee community. Service Desk staff work in a ... Taking off time during the 2-week training portion will not be accepted. This is a hard requirement ...

company652

Service Desk Analyst

Wallingford, CT · On-site

$20.50 - $28/hr

The Service Desk Analyst provides frontline support for a variety of information technology ... Escalate tickets to other appropriate resources when an issue is beyond the Level 1 scope. * Notify ...

RS&H

Service Desk Analyst II

Charlotte, NC

$20 - $27.25/hr

RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the ... Facilitate the escalation process and engage with senior-level staff when necessary. * User account ...

CBIZ

Service Desk Analyst I

New York, NY · Remote

$22.50 - $30.75/hr

The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to ... Preferred Qualifications * 2+ years experience in a Service Desk / NOC (or similar) environment ...

New

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

... providing high level customer service to the employee community. Service Desk staff work in a ... Analyze and resolve incidents within expected turnaround time. * 5 day work week Full Time 40 hours ...

Unioncollege

Service Desk Manager

Schenectady, NY · On-site

Trains and supports the Senior Service Desk Analyst in Tier II telecommunications related work. Demonstrates and promotes consistent service quality and knowledge sharing across the team. * Process ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

This role will be first level phone support for all end user issues over phone, email, and chat ... They are also willing to look at candidates that have experience doing service desk analyst work in ...

Womble Bond Dickinson

Analyst I Service Desk

Charleston, SC · On-site

$19.25 - $26.25/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality ... Associate's degree or equivalent from a two-year college required; a four-year degree and relevant ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

The Service Desk Analyst primary function is to provide technical support for production-based applications and network, supporting company business and objectives. The Service Desk Analyst ...

Northbridge University

PR · On-site

The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

Highstreet IT

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The role of the Service Desk Analyst is to provide a wide range of services related to Incident ... Routing of tickets to tier-2 resolvers when necessary * Tracking and communications with the ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company seeking a Service Desk Analyst. The role involves providing application support, troubleshooting incidents, and liaising between ...

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Service Desk Analyst Level 2 information

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How much do service desk analyst level 2 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What is the next step after service desk analyst level 2?

The next step after a Service Desk Analyst Level 2 typically involves advancing to a higher support role such as a Senior Service Desk Analyst, Technical Support Specialist, or Systems Administrator. This progression often requires gaining additional certifications, technical skills, and experience in areas like network management, scripting, or specialized software. Career growth may also include moving into team lead or IT support management positions.

What are the responsibilities of a Service Desk Analyst Level 2?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What skills and qualifications are needed to thrive as a Service Desk Analyst Level 2?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What is a Service Desk Analyst Level 2 job description?

A Service Desk Analyst Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle escalated tickets, perform detailed diagnostics, and may assist with system updates or configurations, often using ticketing systems and remote support tools. This role typically requires strong communication skills and technical knowledge of IT environments.
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Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst - IT

Hudson Automotive Group

Charleston, SC • On-site

$19.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Hudson Automotive Group rating

4.2

Company rating: 4.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

148th of 152 rated car dealerships

Job description

Hudson Automotive Group is looking for an accomplished and talented Service Desk Analyst to join our growing IT team. Your duties will include managing Hudson’s IT Service Management platform including Incident, Problem and Change Management as well as maintaining the service catalog and asset inventory. You will monitor incoming and active incidents and requests and engage in high severity incidents and provide updates to company leadership.

Hudson Automotive, a 3rd generation family-owned group is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced IT Service Desk Analyst with a track record of success, it’s time to shift your career into gear with Hudson Automotive!

What we offer:

  • Continuous Employee Professional development (Hudson Academy)
  • Onsite position - Charleston (Corp HQ on Daniel Island)
  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Paid Time Off/Vacation/Holidays
  • Paid Training
  • Employee discounts on products & services

Who are we looking for?

  • Highly qualified service desk analyst to provide top-tier support to internal and external IT clients and systems.
  • Energetic team player with a comprehensive and up-to-date understanding of computer hardware and software.
  • Self-Motivated individual with familiarity of IT Service Management frameworks such as ITIL.

Qualifications:

  • An associate or bachelor's degree in computer science, information systems or a related field.
  • A minimum of two years of experience working in end-user support and IT performance analysis role.
  • Proficiency in ITSM concepts and software.
  • Outstanding analytical and problem-solving abilities.
  • Advanced interpersonal, communication and teamwork abilities.
  • Excellent time-management and organizational skills.
  • Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management (preferred).

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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