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Service Desk Analyst Level 2 Jobs (NOW HIRING)

Lancesoft

Service Desk Analyst

White Plains, NY · On-site

$35 - $38/hr

Service Desk Analyst Location: White Plains, NY Duration: 12+ Months Pay Range: $35.00 to $38.00 ... Perform hands-on fixes at the desktop level, including installing and upgrading software and ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Required Qualifications (Aligned to Help Desk Specialist II LCAT) * Experience in a Service Desk, I ... Disclaimer The preceding has been designed to indicate the general nature and level of work ...

Idealforce

Service Desk Analyst (41908)

Phoenix, AZ

$20.25 - $27.75/hr

Service Desk Analyst IDEALFORCE has a part time contract position available immediately for a ... Disclaimer: The above statements are intended to describe the general nature and level of work ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ... Must be able to travel to Canada for Team Meetings two times per year * Experience providing direct ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Job Summary : Duke University is seeking a Service Desk Analyst II to join their Office of ... service level agreements. Responsibilities : • Provide technical support via phone, chat, web ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Troubleshoot Level 2 incidents and service requests escalated from First Call through ServiceDesk ...

InfoPeople Corporation

Service Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

InfoPeople Corporation is seeking a Service Desk Analyst to manage incoming Help Desk requests from ... the desktop level, including installing and upgrading software and configuring systems and ...

Serigor, Inc.

CAPPS Service Desk Analyst (Remote)

Austin, TX · On-site +1

$20.25 - $27.75/hr

Provides Level 2 Service Desk duties, inclusive of, but not limited to, ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an ...

New

TEEMA

Service Desk Analyst

Bend, OR · On-site

$44K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... Experience Level: - Entry Level

Collabera

Service Desk Analyst

Frisco, TX · On-site

$15/hr

Title: Service Desk Analyst Location: Frisco, TX Duration: 6 month (may extend) Pay-rate: $15/hour on W2 Independently resolve tickets within SLA Adheres to standard operating procedures / work ...

Strategic Resource Partners, Inc.

Be Seen First

Sr. IT Service Desk Analyst

Manhattan, NY · On-site

$98K - $120K/yr

Senior IT Service Desk Analyst - New York, NY We are looking for an experienced Senior IT Service ... Troubleshoot and resolve high-level technical issues while coordinating escalations with internal ...

RiVidium, Inc

Service Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

Full-Time/Part-Time Full-Time Description RiVidium is seeking a Service Desk Analyst. This role ... I/II support, ticket escalation, and service-level compliance monitoring. This position is ...

Womble Bond Dickinson

Analyst I Service Desk

Charleston, SC · On-site

$19.25 - $26.25/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality ... Associate's degree or equivalent from a two-year college required; a four-year degree and relevant ...

TEKsystems

Service Desk Analyst

Phoenix, AZ · On-site

$30 - $50/hr

... level support team • Accountable to team for completing assigned tasks and deliverables as agreed upon • Accountable to team for delivery of quality work Skills Service desk, Technical support ...

MJHS

Service Desk Analyst

Manhattan, NY · On-site

$55K - $69K/yr

Two retirement plans ! 403(b) AND Employer Paid Pension * Flexible spending * And MORE! MJHS ... MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with ...

Gursey

Service Desk Analyst

Los Angeles, CA · On-site

$65K - $90K/yr

Service Desk Analyst Department : Information Technology Description of Role: The Analyst will ... Preferred Qualifications: * 2 years or more of IT experience * Bachelor's Degree or equivalent work ...

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Service Desk Analyst Level 2 information

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$35

How much do service desk analyst level 2 jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service desk analyst level 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What are Service Desk Analyst Level 2 responsibilities?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst Level 2, and why are they important?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
More about Service Desk Analyst Level 2 jobs
What cities are hiring for Service Desk Analyst Level 2 jobs? Cities with the most Service Desk Analyst Level 2 job openings:
What job categories do people searching Service Desk Analyst Level 2 jobs look for? The top searched job categories for Service Desk Analyst Level 2 jobs are:
Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst - IT

Hudson Automotive Group

Charleston, SC • On-site

$19.50 - $26.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Hudson Automotive Group rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

114th of 142 rated car dealerships

Job description

Hudson Automotive Group is looking foran accomplished and talented Service Desk Analyst to join our growing IT team. Your duties will include managing Hudson's IT Service Management platform including Incident, Problem and Change Management as well as maintaining the service catalog and asset inventory. You will monitor incoming and active incidents and requests and engage in high severity incidents and provide updates to company leadership.
Hudson Automotive, a 3rd generation family-owned groupis one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced IT Service Desk Analyst with a track record of success, it's time to shift your career into gear with Hudson Automotive!
What we offer:
  • Continuous Employee Professional development (Hudson Academy)
  • Onsite position - Charleston (Corp HQ on Daniel Island)
  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Paid Time Off/Vacation/Holidays
  • Paid Training
  • Employee discounts on products & services

Who are we looking for?
  • Highly qualified service desk analyst to provide top-tier support to internal and external IT clients and systems.
  • Energetic team player with a comprehensive and up-to-date understanding of computer hardware and software.
  • Self-Motivated individual with familiarity of IT Service Management frameworks such as ITIL.

Qualifications:
  • An associate or bachelor's degree in computer science, information systems or a related field.
  • A minimum of two years of experience working in end-user support and IT performance analysis role.
  • Proficiency in ITSM concepts and software.
  • Outstanding analytical and problem-solving abilities.
  • Advanced interpersonal, communication and teamwork abilities.
  • Excellent time-management and organizational skills.
  • Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management (preferred).

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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