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Information Technology Service Desk Analyst Jobs

Real Chemistry

IT Service Desk Analyst

Lambertville, NJ · On-site

TITLE: IT Service Desk Analyst Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact! We are currently seeking a Service Desk ...

RennerBrown Staffing

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IT Service Desk Analyst

Lansdale, PA · On-site

$26 - $29/hr

Our client is currently seeking an experienced IT Service Desk Technician to join our IT Service ... Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Document ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Socket.dev

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

The Service Desk Analyst delivers technology support to all technology consumers through the information technology service management (ITSM) platform and in-person. This position diagnoses and ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI ...

Boston Beer

Service Desk Analyst II, Brewery

Allentown, PA · On-site

$65K - $120K/yr

The Service Desk Analyst II leads daily operations of the service desk, providing expert guidance ... Respond to and resolve IT service requests and incidents in a timely manner, ensuring minimal ...

Astrion

Junior Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Less than 10% Astrion has an exciting opportunity for an entry-level Enterprise Service Desk Analyst to support enterprise IT end-user services and enterprise property operations from our Huntsville ...

Evapco

IT Service Desk Manager

Taneytown, MD

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... Analyze service trends, recurring issues, and root causes to improve resolution times and the ...

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Information Technology Service Desk Analyst information

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How much do information technology service desk analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is an information technology service desk analyst?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are the key skills and qualifications needed to thrive as an information technology service desk analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by information technology service desk analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.

Is helpdesk a good entry-level information technology service desk analyst job?

A helpdesk role is a common entry-level position for an Information Technology Service Desk Analyst, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, such as knowledge of operating systems, networking, and remote support tools, which can lead to advanced IT roles.

What is the average salary for an information technology service desk analyst in the US?

The average salary for an Information Technology Service Desk Analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA A+ or ITIL can earn higher salaries.
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Information Technology Service Desk Analyst jobs near you
Infographic showing various Information Technology Service Desk Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Service Desk Analyst

San Antonio, TX • On-site

Silver Ventures LLC
Investment Clubs and Venture Capital Companies • 201 - 500 employees
Learn more about Silver Ventures LLCexternal

Full-time

Posted yesterday

New

Job description


The IT Service Desk Analyst is accountable for providing positive experiences through reliable technical assistance and proactive problem solving to foster collaborative, secure, efficient operations as measured by service desk incidents and customer satisfaction surveys.


Essential Functions


Responding to service desk inquiries and providing technical support to end users

Incident management: logging, categorizing and prioritizing incidents and requests while maintaining timely and accurate records

Proactive support / identify training opportunities during support sessions

Troubleshooting hardware, software, and network issues

Escalating complex technical issues to the appropriate IT teams

Documenting support requests and resolutions in the ticketing system

Contributing to the improvement of IT processes and procedures

Required Education and Experience

Minimum 3-5 years proven experience in a help desk or technical support role 

Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques

Excellent communication skills and ability to interact professionally with diverse groups

Experience with remote support tools 

Ability to work in a fast-paced environment and prioritize tasks effectively


Silver Ventures, Inc. continuously transforms San Antonio through repeatedly reinventing shared experiences of food and learning to ensure the continued celebration of life and the well-being of our children.