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Information Technology Service Desk Analyst Jobs

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

Crane Co.

IT Service Desk Analyst

Twinsburg, OH

The IT Service Desk Analyst will support the IT Manager and other key leaders within the business. Supporting a leadership team that is new to Crane requires a proactive mindset and a hands-on ...

Purple Drive Technologies

IT Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking an experienced IT Service Desk Analyst - Endpoint & Workplace Services to act as the Single Point of Contact (SPOC) for end-to-end ownership of user incidents and service ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

NorthShore

IT Service Desk Analyst

Warrenville, IL · On-site

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

Endeavor Health

IT Service Desk Analyst

Warrenville, IL · On-site +1

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

BankUnited

IT Service Desk Analyst III

Miami Lakes, FL

$18.75 - $25.75/hr

IT Service Desk Analyst III The IT Service Desk Analyst III is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in ...

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How much do information technology service desk analyst jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk Analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are Information Technology Service Desk Analysts?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by Information Technology Service Desk Analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
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Information Technology Service Desk Analyst jobs near you

IT Service Desk Analyst

TCI Technology Consulting Inc

Louisville, KY

Other

Posted 15 days ago

Job description

IT Service Desk Analyst

TCI has an immediate need for an IT Service Desk Analyst in Louisville, KY. This is a contract opportunity and not available for Corp2Corp. The IT Service Desk Analyst will support a global help desk team to ensure that the computer users receive appropriate assistance with technology related incidents and questions. Core support hours are 9:00 a.m. to 6:00 p.m. EST (lunch hour included). Must be flexible to work other hours.

Responsibilities:

  • Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion.
  • Follow up on closed trouble calls to ensure the user is functioning effectively.
  • Escalates trouble calls to appropriate second level resources or to Service Desk leadership as necessary.
  • Tracks all calls in service management tools. Looks to identify patterns that may indicate either a systemic problem or a deficiency in training.
  • Ability to support MS Office/Office 365 (Word, Outlook, Excel, and PowerPoint).
  • Occasionally, assists trainers with the delivery of scheduled training classes. Assist in training provided to new hires on the standard suite of software products.
  • Image laptops and coordination of workstation moves, installations, PC replacements.
  • Setup and maintenance of users' mobile devices, specifically Android and iOS devices;
  • Supports scheduled maintenance windows and assistance with system emergencies (i.e., power outages).
  • Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices and support of video conferences and audio/visual technology for meetings.
  • Diagnoses of PC/system/network problems and troubleshooting.

Requirements:

  • 2+ years of Service Desk, Help Desk, or IT Support experience.
  • Minimum one (1) year of work experience providing technology support in a large company (1,000+ employees).
  • Proven experience in troubleshooting Windows 7/10 desktop and laptop systems and using Active Directory.
  • Strong knowledge of Active Directory, Microsoft Office (Outlook, Word, Excel and PowerPoint), Office 365.
  • Strong understanding of Zoom/MS Teams, NetDocuments, SCCM.
  • Knowledge of mobile devices (Android and iOS devices and/or Blackberry).
  • Knowledge of Windows administration with experience in troubleshooting minor networking problems.
  • Excellent verbal communication skills and strong computer troubleshooting skills.
  • Work is on-site only.
  • Core support hours are 10:00 a.m. to 7:00 p.m. EST (lunch hour included). Must be flexible to work other hours.

Desired (Nice-to-Have) Skills:

  • College degree is preferred. Experience can be substituted for a degree.
  • Experience using ServiceNow ticketing system is highly preferred.

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