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Information Technology Service Desk Analyst Jobs

My3Tech Inc

IT Service Desk Analyst

Oakland, MI · Hybrid

Service Desk Analyst Location: Hybrid, MI 48341 Duration: 12+ Months Client: Oakland County, (Department of Information Technology) New hire will be trained on-site at Oakland County then working ...

Crane Co.

IT Service Desk Analyst

Twinsburg, OH

The IT Service Desk Analyst will support the IT Manager and other key leaders within the business. Supporting a leadership team that is new to Crane requires a proactive mindset and a hands-on ...

Purple Drive Technologies

IT Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking an experienced IT Service Desk Analyst - Endpoint & Workplace Services to act as the Single Point of Contact (SPOC) for end-to-end ownership of user incidents and service ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

NorthShore

IT Service Desk Analyst

Warrenville, IL · On-site

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

Endeavor Health

IT Service Desk Analyst

Warrenville, IL · On-site +1

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

BankUnited

IT Service Desk Analyst III

Miami Lakes, FL

$18.75 - $25.75/hr

IT Service Desk Analyst III The IT Service Desk Analyst III is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in ...

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How much do information technology service desk analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk Analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are Information Technology Service Desk Analysts?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by Information Technology Service Desk Analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
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Information Technology Service Desk Analyst jobs near you
IT Service Desk Analyst

IT Service Desk Analyst

My3Tech Inc

Oakland, MI • Hybrid

Other

Posted 5 days ago

Job description

Service Desk Analyst

Location: Hybrid, MI 48341

Duration: 12+ Months

Client: Oakland County, (Department of Information Technology)

New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.

Duration of project: 1+ Year

Experience: 3+ Years

Candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.

Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities duties as required.

CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.

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