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Information Technology Service Desk Analyst Jobs

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

Crane Co.

IT Service Desk Analyst

Twinsburg, OH

The IT Service Desk Analyst will support the IT Manager and other key leaders within the business. Supporting a leadership team that is new to Crane requires a proactive mindset and a hands-on ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

NorthShore

IT Service Desk Analyst

Warrenville, IL · On-site

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

Endeavor Health

IT Service Desk Analyst

Warrenville, IL · On-site +1

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

YES Communities

*IT Service Desk Analyst II

Denver, CO · On-site

$58K - $60K/yr

IT Service Desk Analyst II Denver, CO Life at YES YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be. We empower our employees ...

SAIC

IT Service Desk Analyst

Somerset, KY · Remote

SAIC is hiring an IT Service Desk Analyst to support our Multi-Client Service Desk. Remote role can be worked anywhere within the United States. This role may not be immediately available. WHAT WE DO:

BankUnited

IT Service Desk Analyst III

Miami Lakes, FL

$18.75 - $25.75/hr

IT Service Desk Analyst III The IT Service Desk Analyst III is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in ...

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Information Technology Service Desk Analyst information

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How much do information technology service desk analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk Analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are Information Technology Service Desk Analysts?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by Information Technology Service Desk Analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
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Information Technology Service Desk Analyst jobs near you

Service Desk Analyst - IT

Hudson Automotive Group, Inc

Charleston, SC • On-site

$19.25 - $26.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Hudson Automotive Group rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 142 rated car dealerships

Job description

Service Desk Analyst - IT

Hudson Automotive Group - Charleston, SC 29492

Overview

Job Shift 8am - 5pm

Description

Hudson Automotive Group is looking for an accomplished and talented Service Desk Analyst to join our growing IT team. Your duties will include managing Hudson's IT Service Management platform including Incident, Problem and Change Management as well as maintaining the service catalog and asset inventory. You will monitor incoming and active incidents and requests and engage in high severity incidents and provide updates to company leadership.

Hudson Automotive, a third generation family-owned group is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced IT Service Desk Analyst with a track record of success, it's time to shift your career into gear with Hudson Automotive!

What we offer:

  • Continuous Employee Professional development (Hudson Academy)
  • Onsite position - Charleston (Corp HQ on Daniel Island)
  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Paid Time Off/Vacation/Holidays
  • Paid Training
  • Employee discounts on products & services

Who are we looking for?

  • Highly qualified service desk analyst to provide top-tier support to internal and external IT clients and systems.
  • Energetic team player with a comprehensive and up-to-date understanding of computer hardware and software.
  • Self-motivated individual with familiarity of IT Service Management frameworks such as ITIL.

Qualifications:

  • An associate or bachelor's degree in computer science, information systems or a related field.
  • A minimum of two years of experience working in end-user support and IT performance analysis role.
  • Proficiency in ITSM concepts and software.
  • Outstanding analytical and problem-solving abilities.
  • Advanced interpersonal, communication and teamwork abilities.
  • Excellent time-management and organizational skills.
  • Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management (preferred).

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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