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Information Technology Service Desk Analyst Jobs

My3Tech Inc

IT Service Desk Analyst

Oakland, MI · Hybrid

Service Desk Analyst Location: Hybrid, MI 48341 Duration: 12+ Months Client: Oakland County, (Department of Information Technology) New hire will be trained on-site at Oakland County then working ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in English + Spanish and Portuguese If any previously submitted candidates have this skill let us know. About ...

Purple Drive Technologies

IT Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking an experienced IT Service Desk Analyst - Endpoint & Workplace Services to act as the Single Point of Contact (SPOC) for end-to-end ownership of user incidents and service ...

Celina, City of (TX)

IT Service Desk Analyst

Celina, TX · On-site

$52K - $77K/yr

As the IT Service Desk Analyst, you will: ensure continuity of computer system services for our customers by providing the technical expertise and assistance necessary to resolve all aspects of user ...

Revel IT

IT Service Desk Analyst |

Columbus, OH

Contract opening in Columbus, Ohio for an Associate IT Service Desk Analyst . The shift for this role is Tue. - Sat. 8a-4:30p. Primary duties include: Service Delivery & Incident Management * Serve ...

SAIC

IT Service Desk Analyst

Somerset, KY · Remote

SAIC is hiring an IT Service Desk Analyst to support our Multi-Client Service Desk. Remote role can be worked anywhere within the United States. This role may not be immediately available. WHAT WE DO:

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Information Technology Service Desk Analyst information

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How much do information technology service desk analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk Analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are Information Technology Service Desk Analysts?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by Information Technology Service Desk Analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
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Information Technology Service Desk Analyst jobs near you
IT Service Desk Analyst

IT Service Desk Analyst

Strategic Staffing Solutions

Detroit, MI

$23 - $25/hr

Other

Posted 17 days ago

Job description

Job Description IT Service Desk Analyst Detroit, MI - Onsite downtown 12+ Months W2 contractor role with chance of extending or converting Pay Rate: $23-25/HR Call center-based IT Tier 1 support Role Summary Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escalate problems as appropriate following Service Desk procedures Required Skills: 1 year of recent experience in Service Desk/Help Desk operations *Beware of scams. S3 never asks for money during its onboarding process

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