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Information Technology Service Desk Analyst Jobs

Strategic Resource Partners, Inc.

Be Seen First

Sr. IT Service Desk Analyst

Manhattan, NY · On-site

$98K - $120K/yr

Senior IT Service Desk Analyst - New York, NY We are looking for an experienced Senior IT Service Desk Analyst to join our team in our New York office. In this role, you will oversee daily service ...

Bath Spa University

We are currently seeking an IT Service Desk Analyst to provide specialist technical support to staff and students of the University as part of the IT Service Desk team. The University's endpoint ...

Celina, City of (TX)

IT Service Desk Analyst

Celina, TX · On-site

$52K - $77K/yr

As the IT Service Desk Analyst, you will: ensure continuity of computer system services for our customers by providing the technical expertise and assistance necessary to resolve all aspects of user ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

New

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

New

HTC Global Services

IT Service Desk Engineer

Austin, TX · On-site

Job Title: IT Service Desk Analyst Overview We are seeking an IT Service Desk Analyst to provide technical support for IT-related issues, including desktop systems, network infrastructure, software ...

BankUnited

IT Service Desk Analyst II

Miami Lakes, FL · On-site

The IT Service Desk Analyst is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in support of PC's, software, printers ...

Healthcare Realty Trust

Service Desk Analyst

Nashville, TN · On-site

$19.75 - $27/hr

We are seeking skilled and experienced Service Desk Analyst to join our IT team at our corporate office in Nashville. We offer a competitive salary/benefit package with excellent growth opportunities.

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

RDO Equipment Co.

IT Service Desk Analyst

Fargo, ND · On-site

As an IT Service Desk Analyst at R.D. Offutt Company, you won't just respond to tickets, you'll be the first line of support that keeps the business moving. You'll troubleshoot technical issues ...

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Information Technology Service Desk Analyst information

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How much do information technology service desk analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk Analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are Information Technology Service Desk Analysts?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by Information Technology Service Desk Analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
More about Information Technology Service Desk Analyst jobs
What states have the most Information Technology Service Desk Analyst jobs? States with the most job openings for Information Technology Service Desk Analyst jobs include:
What job categories do people searching Information Technology Service Desk Analyst jobs look for? The top searched job categories for Information Technology Service Desk Analyst jobs are:
Information Technology Service Desk Analyst jobs near you
Infographic showing various Information Technology Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 3% Part Time, 2% Temporary, and 5% Contract. Highlights an 95% In-person, 2% Hybrid, and 3% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.
Sr. IT Service Desk Analyst

Sr. IT Service Desk Analyst

Strategic Resource Partners, Inc.

Manhattan, NY • On-site

$98K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

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Job description

Senior IT Service Desk Analyst – New York, NY

We are looking for an experienced Senior IT Service Desk Analyst to join our team in our New York office. In this role, you will oversee daily service desk operations, provide advanced technical support, and contribute to the development of IT support strategies that enhance overall service performance. The ideal candidate will possess strong problem-solving abilities, leadership skills, and the ability to collaborate across departments to support organizational objectives.

Key Responsibilities

Responsibilities include, but are not limited to:

  • Lead daily service desk activities to ensure timely resolution of technical support requests and incidents
  • Create, update, and maintain IT support procedures, workflows, and best practices to improve operational efficiency
  • Monitor service desk performance through reporting and analytics, identifying trends and opportunities for continuous improvement
  • Troubleshoot and resolve high-level technical issues while coordinating escalations with internal teams and external vendors
  • Evaluate recurring system and application issues and recommend long-term solutions to minimize operational disruptions
  • Support the implementation of process improvements that enhance IT service delivery and user satisfaction
  • Assist leadership with technology planning, vendor management, software evaluations, and procurement recommendations
  • Mentor junior support staff and provide guidance on technical troubleshooting and customer service standards
  • Perform additional duties and responsibilities as assigned

Qualifications & Experience

  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline preferred
  • Minimum of 8–10 years of experience in IT helpdesk or service desk support environments
  • Strong understanding of desktop support, network troubleshooting, and enterprise IT systems
  • Experience working with ITSM platforms and knowledge of ITIL frameworks and service management practices
  • Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently
  • Strong communication and interpersonal skills with a customer-focused approach
  • Proven ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure
  • Leadership experience with the ability to coach team members and improve operational processes
  • Commitment to maintaining a safe, secure, and responsive work environment

Company Description

We specialize in staffing exceptional Professionals to industry leading companies in the US and abroad. Through our dedicated and ethical approach, we represent the finest employers and professionals in the marketplace today. This position is with one of our clients.