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Information Technology Service Desk Analyst Jobs

CarGurus

IT Service Desk Analyst

Boston, MA

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very reputable organization in Orlando, FL **This position is remote, however the person must be located in ...

BankUnited

IT Service Desk Analyst II

Miami Lakes, FL · On-site

The IT Service Desk Analyst is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in support of PC's, software, printers ...

RennerBrown Staffing

Be Seen First

IT Service Desk Analyst

Blue Bell, PA · On-site

$25 - $28/hr

... IT support. Responsibilities: * Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. * Evaluate documented resolutions and analyze trends for ways ...

Xometry

IT Service Desk Analyst II

Waltham, MA · On-site

$72K - $75K/yr

Xometry is seeking an IT Service Desk Analyst II to join our organization based in Waltham, MA. In this role, you will provide first and second-level technical support to end-users across multiple ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

Service Desk Analyst III REPORTS TO: Director, IT FLSA STATUS: Full Time / Exempt PAY RANGE: $80,000.00-$90,000.00 Annually DOE FT / PT STATUS: Full Time LOCATION: Office [Chula Vista, CA] CLEARANCE:

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

At MB2 Dental, we prioritize superior customer service and the efficient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD · On-site

$40K - $55K/yr

Overview Enterprise Service Desk Analyst LOCATION: Columbia, MD (ONSITE) JOB STATUS: Full-time ... Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with ...

Gbmc

... IT Service Desk. Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by means of analyzation and methodical troubleshooting. Support Tier I analyst ...

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Information Technology Service Desk Analyst information

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How much do information technology service desk analyst jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk Analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are Information Technology Service Desk Analysts?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by Information Technology Service Desk Analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
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What job categories do people searching Information Technology Service Desk Analyst jobs look for? The top searched job categories for Information Technology Service Desk Analyst jobs are:
Information Technology Service Desk Analyst jobs near you
Infographic showing various Information Technology Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 3% Part Time, 2% Temporary, and 5% Contract. Highlights an 95% In-person, 2% Hybrid, and 3% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Service Desk Analyst

CarGurus

Boston, MA

Other

Re-posted 11 days ago

Job description

Role overview

CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One's ability to collaborate and work efficiently is central to the IT Team's focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA. 

What you'll do

  • Provide Tier 1 technical support to employees both in person and remotely
  • Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements) 
  • Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions
  • Support on site meetings and events
  • Author and maintain internal documentation
  • Escalate issues where appropriate and follow up to ensure resolution 
  • Maintain high Customer Satisfaction (Internal) for our colleagues 
  • Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance 
  • Demonstrate flexibility to cope with changing demands based on business priority 
  • Supervise technology trends and makes recommendations on incorporating innovative technology into the company's existing platforms 
  • Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors 
  • Support of system deployments from business and liaising with 3rd party vendors where relevant 
  • Ensure that emerging and ongoing business requirements are accommodated by researching and reviewing new systems and applications 
  • Provide feedback on existing tools and processes to help improvements
  • Collaborate with  senior team members and vendors to evaluate innovative technology

What you'll bring

  • 1-2 years of support experience 
  • Associates' Degree in MIS or equivalent experience  
  • Industry certifications (CompTIA) or similar  certificate programs focusing on desktop support a plus
  • Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment
  • Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta 
  • Experienced working in a team-orientated and collaborative environment 
  • Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework.
  • A curious mind, with a desire to help users across all aspects of the business and various skill levels.

In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities.

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