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Information Technology Service Desk Analyst Jobs

Corp

IT Service Desk Lead

Philadelphia, PA · On-site

IT Service Desk Lead The IT Service Desk Lead is a senior role in the IT Systems Support group ... Participate in system reviews, analysis, and other process functions as required by management.

TEKsystems

Service Desk Analyst

Neenah, WI · On-site

$25 - $26/hr

Description We are seeking a customer-focused IT Service Desk Analyst in Neenah, WI. This role is responsible for delivering exceptional customer service, troubleshooting hardware and software issues ...

TEKsystems

Service Desk Analyst

Beloit, WI · Hybrid

$19 - $21/hr

Service Desk Analyst (Tier 1 Support) Are you passionate about technology and helping others solve ... Familiarity with ticketing systems and IT support best practices Schedule & Work Environment

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

The IT Service Desk Manager is a member of the Global Information Technology team responsible for ... Analyze service trends, recurring issues, and root causes to improve resolution times and the ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI ... analyze incident trends, service request volumes, escalation patterns, and operational risks ...

HOLT Group

IT Service Desk Lead

San Antonio, TX · On-site

Description The IT Service Desk Lead is responsible for overseeing and enhancing IT Service Desk ... Ability to analyze and categorize data and information to determine the relationship of the data ...

Cognizant

Service Desk Manager / Lead

Des Moines, IA · On-site

- IT Service Desk Lead/Manager Position Title IT Service Desk Lead Location - Des Moines, IA Experience - 8-10 Years Team Size 20+ Service Desk Analysts and Senior Analysts Job Summary The IT Service ...

Qualysoft

... IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk ... Bearbeitung und Analyse von Themen rund um Netzwerkstrukturen sowie LAN- und WLAN-Umgebungen

Rimkus

IT Service Desk Manager

Houston, TX · On-site

Gather and analyze metrics to benchmark the service desk workload/performance and identify trends ... Ensure seamless remote and office IT support for a mobile consulting workforce. Evaluate, recommend ...

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

Gather and analyze metrics to benchmark the service desk workload/performance and identify trends ... Ensure seamless remote and office IT support for a mobile consulting workforce. Evaluate, recommend ...

CompTech Computer Technologies

$58K - $61K/yr

Job Title: IT Service Desk Specialist - Level II Location: Fort Hood, TX (on-site) Supporting: The ... Analyze technical issues to identify root causes and determine appropriate troubleshooting and ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ...

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Information Technology Service Desk Analyst information

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How much do information technology service desk analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is an information technology service desk analyst?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are the key skills and qualifications needed to thrive as an information technology service desk analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by information technology service desk analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.

Is helpdesk a good entry-level information technology service desk analyst job?

A helpdesk role is a common entry-level position for an Information Technology Service Desk Analyst, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, such as knowledge of operating systems, networking, and remote support tools, which can lead to advanced IT roles.

What is the average salary for an information technology service desk analyst in the US?

The average salary for an Information Technology Service Desk Analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA A+ or ITIL can earn higher salaries.
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Information Technology Service Desk Analyst jobs near you
Infographic showing various Information Technology Service Desk Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Service Desk Lead

Philadelphia, PA • On-site

Corp
See more jobs at Corpexternal

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Posted 4 days ago

Job description

IT Service Desk Lead

The IT Service Desk Lead is a senior role in the IT Systems Support group. This role, positioned between IT management and service desk staff, is responsible for supporting and mentoring Service Desk Technicians in their downline. This role is also responsible for supporting IT management in the comprehensive support of PHMC systems. This includes research relating to new support and customer service methods and technologies in support of IT systems and PHMC users in general. Beyond the new research, the successful candidate will utilize established service desk software to track and solve widespread technical concerns raised by PHMC's business units and to organize the workload. The candidate must have the ability to communicate effectively with team members and management in general and with direct regard to the progress of assignments, project task timelines, issues, and contingencies.

This position reports to the IT Service Desk Manager and ultimately the Managing Director of Information Technology.

Typical work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. This position may be required to work some evenings and Saturdays during peak periods. Work is primarily performed at 1500 Market Street, Philadelphia, PA.

Responsibilities include:

  • Establish and implement training protocols for all service desk-supported PHMC technologies.
  • Ensure all team resources follow change management procedures.
  • Participate in system reviews, analysis, and other process functions as required by management.
  • Perform support functions according to change management processes and procedures.
  • Set support criteria and metrics to support management of the service desk workflow and performance management.
  • Work with project teams, application and network support specialists, and the user community to confirm that system functionality is operating efficiently and consistently.
  • Work with management to develop and maintain standard operating procedures (SOP) and service level agreements (SLA) with basic delivery estimates for common support tasks.
  • Be responsible for the service desk team's service delivery in accordance with established SOPs and SLAs.
  • Communicate status through the support cycle, reporting to the manager.
  • Periodically track the progress and quality of support work performed by service desk resources in the service desk ticketing application and other available tools.
  • Drive accountability for all time and work efforts entered into the service desk application.
  • Communicate ideas for improving department processes with a positive and constructive attitude while working to develop this attitude in others.
  • Keep IT management and others informed about work efforts and challenges that may affect business relations.
  • Perform other related duties as required by management.

Skills include:

  • Clear understanding of hardware, software, and application error handling
  • Excellent organizational skills, strong attention to detail, and highly accurate work
  • Excellent communication skills

Qualifications include:

  • Five to eight years of professional IT help desk or customer support experience required
  • Preferred: Bachelor's degree in a technology major from an accredited institution of higher learning
  • Preferred: IT-related certifications, especially ITIL

PHMC is an Equal Opportunity and E-Verify Employer.

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