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Information Technology Service Desk Analyst Jobs

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Mattamy Asset Management Department: IT Enterprise Services, Mattamy Asset Management Employment ... The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Mattamy Asset Management Department: IT Enterprise Services, Mattamy Asset Management Employment ... The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... Analyze service trends, recurring issues, and root causes to improve resolution times and the ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff ... analytical, displaying a consistently dependable work ethic and adaptable to rapidly changing ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a ... Harris Computer Corporation family, delivers health IT solutions that support caregivers around the ...

Tempus

IT Service Desk Manager

Chicago, IL · Hybrid

$95K - $150K/yr

Lead, mentor, and develop a team of Service Desk analysts, fostering a culture of accountability ... Oversee IT asset management (ITAM) and procurement processes for end-user hardware and software.

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI ... analyze incident trends, service request volumes, escalation patterns, and operational risks ...

Tempus

IT Service Desk Manager

Chicago, IL · On-site

$95K - $150K/yr

Lead, mentor, and develop a team of Service Desk analysts, fostering a culture of accountability ... Oversee IT asset management (ITAM) and procurement processes for end-user hardware and software.

AtNetPlus

Service Desk Analyst

Stow, OH · On-site

$18.75 - $25.50/hr

AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 ... The Service Desk Analyst will be responsible for providing technical assistance and support related ...

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Information Technology Service Desk Analyst information

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How much do information technology service desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology service desk analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What is an information technology service desk analyst?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by information technology service desk analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
More about Information Technology Service Desk Analyst jobs
What job categories do people searching Information Technology Service Desk Analyst jobs look for? The top searched job categories for Information Technology Service Desk Analyst jobs are:
Information Technology Service Desk Analyst jobs near you
Infographic showing various Information Technology Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

Service Desk Analyst

Mattamy Homes

Scottsdale, AZ • On-site

$20.75 - $28.25/hr

Full-time

Re-posted 28 days ago

Job description

Location:
Phoenix, Arizona (5 days/week in office)
Company:
Mattamy Asset Management
Department:
IT Enterprise Services, Mattamy Asset Management
Employment Type:
Full-Time
Reports to:
Manager, Service Desk
At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You'll be surrounded by caring people who encourage you to be exactly who you are. You'll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we've got big plans for the future - and for you.
Learn more about what makes working at Mattamy special and our award-winning culture.
What we offer
Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating incidents, providing troubleshooting expertise and resolving situations as they arise.
The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the appropriate support teams and third parties for escalation.
What you'll do
  • Provide exemplary end-user support and service in all situations
  • Provide a prompt response to user requests for information and assist in application system problem resolution
  • Provide direct technical support to end-users to troubleshoot problems in an efficient and effective manner
  • Keep the end-user informed of progress and advise on workarounds
  • Monitor and report on service levels to ensure alignment with targets
  • Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required
  • Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
  • Ensure that knowledge entries in the support knowledge base are up-to-date and consistent
  • Perform access control activities such as active directory accounts, local user privileges, etc.
  • Prioritize and allocate incidents and provide on calls support as required.
  • Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
  • Collaborate with other IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis.
  • Coordinate with relevant IT Service Delivery leads to resolve after-hours incidents

What you bring
  • College diploma or university degree in business or information systems
  • Minimum of 1-2 years' related experience
  • Must be available to work shifts from 9:30 AM MST to 5:30 PM MST during Daylight Saving Time (March to November) and 8:00 AM MST to 5:00 PM MST outside of Daylight Saving Time (November to March).
  • Must be able to travel to Canada for Team Meetings two times per year
  • Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner
  • Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls.
  • Experience in prioritizing and allocating incidents and queue management.
  • Experience in access control activities such as active directory accounts, local user privileges, etc. an asset
  • Strong communication skills - both written and verbal
  • Effective negotiation skills, able to use tact and diplomacy when dealing with various users and customers
  • Able to multi-task and prioritize appropriately in a fast paced environment
  • Experience using Microsoft Office.

Bonus points
  • A+ Certification
  • ITIL Foundations Certification
  • Familiarity with and demonstrated understanding of enterprise's business and IT operating environment an asset.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It's okay if you don't have 100% of the requirements. If you're the right candidate, we'll help you learn and grow.
Who we are
Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest family-owned homebuilding platform in North America.
Be yourself. We want it that way.
At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.

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