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Information Technology Service Desk Analyst Jobs

Marex

IT Service Desk Analyst - VN2730

New York, NY · On-site

Marex is seeking an IT Service Desk Analyst who will sit on the US IT Service Desk Team. The US IT Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for the ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN · On-site

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Xometry

IT Service Desk Analyst I

Lexington, KY

$42K - $55K/yr

Xometry is seeking an IT Service Desk Analyst to join our organization based in Lexington, KY . In this role, you will provide first and second-level technical support to end-users across multiple ...

ASTRION, INC.

Enterprise Service Desk Analyst

Huntsville, AL

$19.50 - $26.75/hr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with ...

Revere Health

Service Desk Analyst II-FT-IT-Provo

Provo, UT · On-site

$19.50 - $26.50/hr

Service Desk Analyst II is an intermediate level IT Service Desk position responsible for receiving, prioritizing, routing, troubleshooting and escalating end-user IT support request. In particular ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Overview At MB2 Dental, we prioritize superior customer service and the ecient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and ...

Revere Health

Service Desk Analyst II-FT-IT-Provo

Provo, UT · On-site

$19.50 - $26.50/hr

Service Desk Analyst II is an intermediate level IT Service Desk position responsible for receiving, prioritizing, routing, troubleshooting and escalating end-user IT support request. In particular ...

Northbridge University

PR · On-site

As a player-coach, the Lead supervises a team of IT Service Desk Analysts I, providing strategic direction, mentorship, and support to ensure consistent service excellence. The Lead is responsible ...

Strategic Resource Partners

Sr. Analyst

Manhattan, NY · On-site

$97K - $128K/yr

Senior IT Service Desk Analyst New York, NY We are looking for an experienced Senior IT Service Desk Analyst to join our team in our New York office. In this role, you will oversee daily service desk ...

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How much do information technology service desk analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk Analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are Information Technology Service Desk Analysts?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by Information Technology Service Desk Analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
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Information Technology Service Desk Analyst jobs near you
IT Service Desk Analyst I

IT Service Desk Analyst I

Solis Mammography

Addison, TX

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Solis Mammography rating

7.7

Company rating: 7.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

IT Service Desk Analyst I

Looking to elevate your career? Join us!

Work Location: Hybrid in Addison, TX

Work Hours: Monday-Friday 9am-6PM, with rotating Saturdays & Sundays on-call from 7am-12pm.

Department Highlights:

  • Career Development: Opportunities for career advancement, with pathways to roles in network administration, cybersecurity, and IT management
  • Work-Life Balance: Flexible scheduling allows a hybrid in-office/work from home environment.
  • Innovative Culture: An environment that encourages innovation in process and creative problem solving, allowing team members to contribute ideas and improvements.

Here is what you will need:

  • 1 year of experience in the following skills:
    • Basic troubleshooting of computer hardware and software
    • Basic knowledge of network and server technology
    • Supporting in an environment that utilizes Windows 10 and IOS
    • Supporting Microsoft Office suites, including Office 2016 and/or Office 365
    • Basic troubleshooting of printers (installation/mapping, connectivity)
    • User management with applications such as Active Directory, Multi-Factor Authenticators, etc.
    • Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.)
    • ITSM Ticket tracking system experience
    • Strong communication and interpersonal skills
    • Aptitude for high productivity and efficiency
  • Prior experience in a Healthcare technical environment preferred
  • Prior experience supporting clinical applications (e.g., PACS, RIS, MRS)
  • Mac hardware and macOS support experience
  • Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred
  • College degree preferred
  • ITIL training and/or experience

A Day in the Life of a IT Service Desk Analyst I:

  • Provide services and support for the following areas:
    • Provides as needed hands-on hardware equipment setup and shipping support.
    • Understands, promotes, and demonstrates the Solis Way
    • Keeping informed of advancements in IT.
    • Collaborating with all departments to ensure that IT needs are met.
    • Making recommendations to optimize IT performance and to prevent future problems.
    • Log incidents and service requests and maintains relevant records.
    • Preparing and maintaining troubleshooting and FAQ materials for easy-access and end-user guidance.
    • Avoiding service interruptions by performing system installations, updates, and maintenance procedures within a defined SLA
    • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
    • Resolving incoming client and personnel IT queries remotely via email, chat, and phone, or in person at the corporate office
    • Recognizes incident trends and data anomalies to escalate possible critical incidents or problem

Why Solis Mammography?

  • A Great Place to Work for the fourth year in a row!
  • Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

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