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Information Technology Service Desk Analyst Jobs

IT Associates, Inc.

Service Desk Analyst

Channahon, IL · On-site

$25/hr

Information Services (IS) Service Desk Analyst 32 hours a week (Monday - Thursday) 6+ month ... Diploma, degree, or equivalent experience in Information Technology, Computer Science, or related ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related ... Serve as the first point of contact for IT support requests received via phone, email, chat, and ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... Analyze service trends, recurring issues, and root causes to improve resolution times and the ...

Republic Services

Service Desk Analyst I

$18.90 - $26.02/hr

The Service Desk Analyst I provides first level end-user support and incident diagnosis for ... Uses the IT Service Management tool to accurately document all incoming Interactions and ...

Tempus

IT Service Desk Manager

Chicago, IL · Hybrid

$95K - $150K/yr

Lead, mentor, and develop a team of Service Desk analysts, fostering a culture of accountability ... Oversee IT asset management (ITAM) and procurement processes for end-user hardware and software.

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

Overview GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area. Position Overview: The Service Desk Analyst is a critical member of the Information Services Team, delivering ...

Collabera

Service Desk Analyst

Frisco, TX

$15/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Service Desk Analyst Location: Frisco, TX Duration: 6 month (may extend) Pay-rate: $15/hour on W2 ...

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How much do information technology service desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology service desk analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What is an information technology service desk analyst?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by information technology service desk analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
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What job categories do people searching Information Technology Service Desk Analyst jobs look for? The top searched job categories for Information Technology Service Desk Analyst jobs are:
Information Technology Service Desk Analyst jobs near you
Infographic showing various Information Technology Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Service Desk Analyst II

Greater Baltimore Medical Center Healthcare

Towson, MD • On-site

Full-time

Posted 15 days ago

Job description

Under limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by means of analyzation and methodical troubleshooting. Support Tier I analyst in resolving and training on more complex software installs and hardware resolution. Support is provided via telephone, ticketing system, email, remote assistance, cutomer site visit and manager escalation.. Staffs the IT Service Desk Call Center, ticket processing, routing and escalating non client technology related customer inquiries, service requests and incident reports. May assist as a resource on special projects, video visits and may also provide limited desk side support for break/fix hardware issues while executing all duties as assigned.
Education
Associates Degree, Technical Certificate, or Equivalent Technical Experience
Experience
3 years' experience in a Technical Support Call Center setting preferred. Hospital experience is preferred.
Knowledge, Skills and Abilities
  • Experience with Windows 7, Windows 8.1, Windows 10, Microsoft Office Family of Products, Microsoft Active Directory, preferred.
  • Skill in Repairing and Maintaining Desktop, Laptop, Tablet, and Thin/Zero Clients Preferred.
  • Excellent Soft skills and customer facing skills.

Licensures, Certifications
  • At least one of the following: CompTIA A+, CompTIA Network+, MCP, MCSA. Must be an active certification.

Physical Requirements
  • Able to lift on a frequent basis 15 to 20 pounds, and on an occasional basis up to 25 to 55 pounds.

Working Conditions
  • Professional Office Environment and Dress Code. There will be exposure to dust. Includes on-call responsibility for Desktop support. Must be flexible in supporting 24 hours call center, 7 days a week.

Conditions of Employment
  • Must Have Own Transportation to Support Remote Sites and On Call Responsibilities.

Principal Duties and Responsibilities
  • Logs, responds to and resolves Tier 1 first level resolvable incidents and service requests within SLA timelines and GBMC Greater Behaviors.
  • Logs and responds to Tier 2 incidents and service requests within SLA timelines and GBMC Greater Behaviors.
  • Schedules work to meet departmental SLAs and to accommodate customer's needs and requirements. Though rare, this includes flexing hours as required to include evenings, nights, and/or weekends and holidays.
  • Evaluates customer needs and makes technical recommendations that comply with current GBMC standards and technical guidelines.
  • Creates documentation necessary to install and provide ongoing support for current systems for Tier I triage support..
  • Utilizes and helps manage a software and hardware inventory management system.
  • Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support for all hardware components.
  • Provides On Call support, 24x7, on a rotating basis as determined by the Client Support Manager and department procedure.
  • Provides follow up with customer and support resources to ensure completion of customer's call and customer satisfaction.

All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
  • Treats others with fairness, kindness, and respect for personal dignity and privacy
  • Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
  • Meets and/or exceeds customer expectations
  • Actively pursues learning and self-development
  • Pays attention to detail; follows through

Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
  • Sets a positive, professional example for others
  • Takes ownership of problems and does what is needed to solve them
  • Appropriately plans and utilizes required resources for various job duties
  • Reports to work regularly and on time

Teamwork
I will be engaged and collaborative. I will keep people informed.
  • Works cooperatively and collaboratively with others for the success of the team
  • Addresses and resolves conflict in a positive way
  • Seeks out the ideas of others to reach the best solutions
  • Acknowledges and celebrates the contribution of others

Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
  • Demonstrates honesty, integrity and good judgment
  • Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
  • Embraces change and improvement in the work environment
  • Continuously seeks to improve the quality of products/services
  • Displays flexibility in dealing with new situations or obstacles
  • Achieves results on time by focusing on priorities and manages time efficiently

Pay Range
$58,488.99 - $93,582.39
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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