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Information Technology Service Desk Analyst Jobs

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

Overview GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area. Position Overview: The Service Desk Analyst is a critical member of the Information Services Team, delivering ...

Integral

IT Service Desk Lead

Vienna, VA

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... analyze incident trends, service request volumes, escalation patterns, and operational risks ...

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... experienced Service Desk analysts seeking to expand their technical skills. The Service Desk ... SAP * Enterprise IT Infrastructure Why Join? * Gain experience supporting a large enterprise ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Position Summary We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... experienced Service Desk analysts seeking to expand their technical skills. The Service Desk ... SAP * Enterprise IT Infrastructure Why Join? * Gain experience supporting a large enterprise ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... IBM PC Intel and compatible architectures preferred. • Knowledge of enterprise grade IT Service ...

Qualysoft

... IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk ... Bearbeitung und Analyse von Themen rund um Netzwerkstrukturen sowie LAN- und WLAN-Umgebungen

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Description The Service Desk Supervisor will oversee the daily operations of the IT Service Desk ... • Problem-solving and analytical mindset. • Strategic thinking and decision-making. • ...

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing ... Strong analytical and problem-solving abilities. • High attention to detail. • Ability to ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX

$19 - $26/hr

Overview GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area. Position Overview: The Service Desk Analyst is a critical member of the Information Services Team, delivering ...

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Information Technology Service Desk Analyst information

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How much do information technology service desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology service desk analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What is an information technology service desk analyst?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are some typical challenges faced by information technology service desk analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.
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What job categories do people searching Information Technology Service Desk Analyst jobs look for? The top searched job categories for Information Technology Service Desk Analyst jobs are:
Information Technology Service Desk Analyst jobs near you
Infographic showing various Information Technology Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

Help Desk / Service Desk Analyst I

4pconsultinginc

Atlanta, GA • On-site

$19.75 - $27/hr

Contractor

Re-posted 21 days ago

Job description

Position:  Help Desk / Service Desk Analyst I

Location:  241 Ralph McGill Blvd , Atlanta, GA 30308

Duration: 6 Months
Client:       Georgia Power
 

Position Overview

We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users. This role is responsible for diagnosing and resolving hardware and software issues while delivering exceptional customer service.

The ideal candidate is analytical, self-driven, and capable of managing multiple priorities in a fast-paced IT support environment.

Key Responsibilities

Technical Support & Troubleshooting

  • Provide phone-based technical support for internal employees.
  • Troubleshoot hardware and software issues to resolution.
  • Fulfill service requests accurately and within defined SLAs.
  • Escalate complex issues when necessary.

Incident & Request Management

  • Log, track, and update tickets within the service management system.
  • Ensure timely resolution of incidents and service requests.
  • Provide clear communication and status updates to users.

Customer Support

  • Deliver professional and courteous customer service.
  • Communicate technical information clearly to non-technical users.
  • Assist users with enterprise systems including ASCEND and other technology platforms.

Must-Have Skills

  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Ability to make sound decisions with minimal supervision.
  • Self-starter with initiative and independent thinking.
  • Strong customer service orientation.
  • Excellent written and verbal communication skills.

Nice-to-Have Skills

  • Understanding of IT infrastructure and telecommunications transport.
  • Knowledge of LAN/WAN technologies.
  • Familiarity with access technologies and telecom terminology.
  • Working knowledge of mainframe systems and related applications.
  • Experience with BMC Helix / SmartIT Event Management System.

Technical Skills Summary

  • Desktop & Application Support
  • Incident Management
  • LAN/WAN Fundamentals
  • Telecom Basics
  • Service Desk Ticketing Systems
  • Remote Troubleshooting