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Information Technology Service Desk Analyst Jobs

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

Overview GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area. Position Overview: The Service Desk Analyst is a critical member of the Information Services Team, delivering ...

Apex Systems

Service Desk Analyst

Boston, MA · On-site

$22.25 - $30.50/hr

Job#: 3042205 Service Desk Analyst (Tier 1) - Healthcare Enterprise IT Environment Join a leading, large-scale integrated healthcare organization supporting thousands of end users across multiple ...

Integral Federal

IT Service Desk Lead

Fort Belvoir, VA · On-site

$130K - $145K/yr

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... Monitor and analyze incident trends, service request volumes, escalation patterns, and operational ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... analyze incident trends, service request volumes, escalation patterns, and operational risks ...

Collabera

Service Desk Analyst

Frisco, TX · On-site

$15/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Service Desk Analyst Location: Frisco, TX Duration: 6 month (may extend) Pay-rate: $15/hour on W2 ...

System Soft Technologies

IT Service Desk Support

We are seeking a Service Desk Support Analyst to provide first-level technical support to end users ... Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS ...

Kuehne+Nagel

IT Service Desk Expert

Naugatuck, CT · On-site

$38.46 - $43.27/hr

IT Service Desk Expert It's more than a job In this IT role, you will manage, develop, and support ... Prepare detailed technical documentation, root cause analyses, and escalation packages for ...

New

Arhaus

Service Desk Analyst

Conover, NC · On-site

$18.75 - $25.75/hr

Description Arhaus is seeking a motivated, tech-savvy individual with prior Service Desk experience to join our IT Service Desk team. The Service Desk Analyst position works onsite and provides level ...

Qualysoft

... IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk ... Bearbeitung und Analyse von Themen rund um Netzwerkstrukturen sowie LAN- und WLAN-Umgebungen

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staff and partner offices. Service ...

New

Arhaus

Service Desk Analyst

Conover, NC

$18.75 - $25.75/hr

Description Arhaus is seeking a motivated, tech-savvy individual with prior Service Desk experience to join our IT Service Desk team. The Service Desk Analyst position works onsite and provides level ...

New

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX

$19 - $26/hr

Overview GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area. Position Overview: The Service Desk Analyst is a critical member of the Information Services Team, delivering ...

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Information Technology Service Desk Analyst information

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$12

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$39

How much do information technology service desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for information technology service desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is an information technology service desk analyst?

Information Technology Service Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with their computer systems, software, or networks. They act as the first point of contact for IT-related problems, troubleshooting and resolving incidents either remotely or in person. Their responsibilities often include answering queries, logging requests, escalating complex issues to higher-level support, and ensuring that users can effectively utilize technology resources. Service Desk Analysts also help maintain documentation and may train users on new systems or updates.

What are the key skills and qualifications needed to thrive as an information technology service desk analyst, and why are they important?

To thrive as an Information Technology Service Desk Analyst, you need strong troubleshooting skills, a good understanding of operating systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is important for daily operations. Excellent communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills and qualities are crucial for efficiently resolving technical issues and maintaining user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by information technology service desk analysts, and how can they be managed effectively?

Information Technology Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues remotely, and communicating effectively with users of varying technical proficiency. To handle these challenges, it's important to prioritize tickets, utilize available knowledge bases, and maintain clear, empathetic communication with users. Developing strong problem-solving and multitasking skills, as well as seeking support from senior team members when needed, can help analysts manage their workload efficiently and provide excellent service.

Is helpdesk a good entry-level information technology service desk analyst job?

A helpdesk role is a common entry-level position for an Information Technology Service Desk Analyst, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, such as knowledge of operating systems, networking, and remote support tools, which can lead to advanced IT roles.

What is the average salary for an information technology service desk analyst in the US?

The average salary for an Information Technology Service Desk Analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA A+ or ITIL can earn higher salaries.
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What job categories do people searching Information Technology Service Desk Analyst jobs look for?

The top searched job categories for Information Technology Service Desk Analyst jobs are:

Information Technology Service Desk Analyst jobs near you
Infographic showing various Information Technology Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Service Desk Agent

General Dynamics Information Technology

Bethesda, MD • On-site

$30.44 - $41.18/hr

Full-time

Medical, Retirement, PTO

Posted 22 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Share
REQ#: RQ225422Public Trust: NACI (T1) Requisition Type: Pipeline Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for Americas health agency missions and enhance lives for hundreds of millions every day.

Job Description

IT Service Desk Agent

GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will be expected to provide excellent IT phone support for the National Institutes of Health (NIH). Expertly handle customer requests for IT assistance. Personal dedication to customer service is a must. Process Incidents and Service Requests (ServiceNow). Concentrate on resolution at lowest level while providing excellent support and follow up for cases referred to escalated support tiers. Able to successfully work as part of a multi-vendor and government employee team dedicated to the proactive support of the NIH user community. Work successfully and contribute positively to the team environment.

HOW THE IT SERVICE DESK AGENT WILL MAKE AN IMPACT

  • Respond to requests for help, via the phone and web
  • Diagnose and resolve technical hardware and software issues via phone and remote access tools
  • Research questions using available resources
  • Advise customers on appropriate actions towards resolution
  • Follow the NIH IT Service Desk Standard Operating Procedure (SOP)
  • Log ALL phone and web contacts
  • Completely document the contact and resolution
  • Identify and escalate incidents and problems requiring urgent attention
  • Escalate incidents and problems to the appropriate groups
  • Stay current with Bulletin Boards, IT Service Alerts, and system changes
  • Suggest training needs and opportunities
  • Suggest knowledge needs and opportunities first contact resolution
  • Promote teamwork and skill-sharing
  • Record your time daily
  • Must adhere to your scheduled shift times and manage breaks and lunch times according to schedule

WHAT YOULL NEED TO SUCCEED

Required Skills

  • Associates degree or the equivalent and 3 years relevant experience.
  • ServiceNow experience
  • Email Support Skills
  • Microsoft O365 Support Skills
  • VPN Support Skills
  • Active Directory Skills
  • Basic Network Troubleshooting Skills
  • Knowledge of Windows and Mac Operating Systems
  • Mobile Device Troubleshooting Skills (iOS, Android)
  • Excellent customer service skills
  • Excellent oral and written communication skills; with attention to detail
  • Excellent learning and problem-solving skills
  • Must be able to generate, embrace, and endorse positive change

Preferred

  • Working experience supporting Apple OS and iOS
  • Mobile Device Management Support
  • ITIL Certification
  • HDI Certification

Security Clearance

Ability to obtain and maintain an NIH Public Trust clearance

Location

  • Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and 10 company-paid holidays


OWN YOUR OPPORTUNITY
Explore a career at GDIT and youll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Salary and Benefit Information

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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