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L1 Service Desk Analyst Jobs (NOW HIRING)

Coforge

L1 Service Desk Engineer

Scottsdale, AZ · On-site

L1 Service Desk Engineer Skills: Windows, VPN, ITSM, Password reset Experience: 3+ years Location: Omaha, NE / Scottsdale, AZ/ Kansas City, MO(Hybrid (M- W) in Office) Duration: Fulltime/ Contract We ...

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

L1 Service Desk Engineer Skills: Windows, VPN, ITSM, Password reset Experience: 3+ years Location: Omaha, NE / Scottsdale, AZ/ Kansas City, MO(Hybrid (M- W) in Office) Duration: Fulltime/ Contract We ...

Diverse Lynx

L1 Service Desk Support

Omaha, NE · On-site

$19.50 - $26.75/hr

L1 Service Desk Support Work Location with Zip code: Omaha, NE 68102 - Onsite Duration of the project: 2+ Months Would you require the candidates to meet you for an in-person interview?: Video ...

TekShapers

Service Desk Analyst (L1)

Ralston, NE · On-site

$18.50 - $25.25/hr

Service Desk Analyst (L1) Location : Omaha, NE & Scottsdale, AZ & Kansas City, MO & Alpharetta, Georgia 30022 Type : Long Term Contract Key Responsibilities * User Support: Answer incoming calls ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and ...

Southern Shingles

Service Desk Analyst

Mckinney, TX · Hybrid

$19 - $26/hr

The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the primary point of ...

New

TRIGYN TECHNOLOGIES, INC.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Trigyn's direct government client has an immediate need for Service Desk Analyst in Manhattan, NY. Description: Service Desk Analyst provides technical support on software, hardware, network, and ...

SRS Distribution, Inc.

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the primary point of ...

SCIGON

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$95 - $135/hr

Own day-to-day L1 Service Desk operations. * Ensure consistent, high-quality customer support and ... Drive root cause analysis and continual service improvement initiatives. SLA & Performance ...

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Own day-to-day L1 Service Desk operations. * Ensure consistent, high-quality customer support and ... Drive root cause analysis and continual service improvement initiatives. SLA & Performance ...

SCIGON Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Own day-to-day L1 Service Desk operations. * Ensure consistent, high-quality customer support and ... Drive root cause analysis and continual service improvement initiatives. SLA & Performance ...

Insight Global

Service Desk Analyst

Indianapolis, IN · On-site

$18 - $20/hr

Service Desk Analyst 12-month contract project Required Skills & Experience: * 2-5 years IT Support role (service desk, help desk, etc.) * Experience working in a call center environment * Excellent ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA · On-site

$80K - $90K/yr

Service Desk Analyst IV REPORTS TO: Director, IT FLSA STATUS: Full Time / Exempt PAY RANGE: $80,000.00-$90,000.00 Annually DOE FT / PT STATUS: Full Time LOCATION: Office [Chesapeake, VA] CLEARANCE:

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L1 Service Desk Analyst information

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How much do l1 service desk analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for l1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an L1 Service Desk Analyst?

L1 Service Desk Analysts are frontline IT support professionals who assist users with basic technical issues and service requests. They handle tasks such as password resets, software installation, troubleshooting connectivity problems, and logging incidents. Their primary goal is to resolve common issues quickly or escalate more complex problems to higher-level support teams. L1 analysts are essential for maintaining smooth IT operations and ensuring customer satisfaction by providing prompt assistance.

What are the key skills and qualifications needed to thrive as an L1 Service Desk Analyst?

To thrive as an L1 Service Desk Analyst, you need foundational IT knowledge, troubleshooting abilities, and typically a diploma or certification in information technology or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Excellent communication skills, patience, and a customer-oriented mindset help you resolve issues efficiently and maintain user satisfaction. These skills and qualities are crucial for quickly diagnosing problems, providing effective support, and ensuring seamless IT operations.

What are the most common challenges faced by L1 Service Desk Analysts during their shifts?

L1 Service Desk Analysts often encounter high volumes of support requests, which can make prioritization and time management challenging. They must quickly troubleshoot a variety of technical issues, often with limited information from users who may not be technically savvy. Additionally, balancing effective communication with users and escalating more complex issues to higher-level teams requires strong interpersonal and organizational skills. Remaining calm under pressure and maintaining a customer-focused attitude are key to overcoming these challenges.

What is the difference between L1 Service Desk Analyst vs Help Desk Technician?

AspectL1 Service Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams

The L1 Service Desk Analyst and Help Desk Technician roles often overlap in certifications and work environments, focusing on initial IT support. However, L1 Service Desk Analysts typically handle more complex issues and escalate when necessary, while Help Desk Technicians primarily resolve basic technical problems. Both roles are essential in maintaining IT support services across various industries.

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L1 Service Desk Analyst jobs near you
Infographic showing various L1 Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 5% Part Time, and 15% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

L1 Service Desk Engineer

Scottsdale, AZ • On-site

Coforge
Marketing • 10K+ employees

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

163rd of 225 rated it services

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Posted 13 days ago

Job description

Job Title: L1 Service Desk Engineer

Skills: Windows, VPN, ITSM, Password reset

Experience: 3+ years

Location: Omaha, NE / Scottsdale, AZ/ Kansas City, MO(Hybrid (M- W) in Office)

Duration: Fulltime/ Contract


We at Coforge are hiring a L1 Service Desk Engineer with following skillset :


Key Responsibilities

  • User Support: Answer incoming calls, chats, and emails from users needing tech help.
  • Incident Management: Log, track, and categorize all support requests using an IT service management (ITSM) ticketing system.
  • Basic Troubleshooting: Fix common issues like password resets, printer connections, basic software installations, and VPN access.
  • Escalation: Route complex or unresolved issues to appropriate Level 2/3 technical teams.
  • Documentation: Record clear troubleshooting steps and update knowledge base articles.

Required Skills and Qualifications

  • Communication: Clear verbal and written skills to explain fixes to non-technical users.
  • Technical Basics: Familiarity with Windows, macOS, office productivity suites, and basic networking (Wi-Fi, TCP/IP).
  • Experience: 2 to 4 years of experience in an IT support or customer service role.
  • Certifications (Preferred): CompTIA A+, ITIL Foundation, or Microsoft equivalents.
  • Work Style: Patience, problem-solving aptitude, and the ability to manage stress in a fast-paced environment.


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