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L1 Service Desk Analyst Jobs (NOW HIRING)

Purple Drive

L1 Service Desk Analyst

Raleigh, NC

$20 - $27.25/hr

Position: L1 Service Desk Analyst Location: Raleigh, NC (Onsite) Core Responsibilities * Initial Point of Contact: Act as the first point of contact for internal employees needing technical ...

Pep Boys

L1 Service Desk Agent

Bala Cynwyd, PA

Position Summary L1 Service Agents are the front line for the IT Service Desk supporting the stores ... If needed, the analyst will place the service call with the vendor. * Expected to verify the store ...

Pep Boys

L1 Service Desk Agent

Bala Cynwyd, PA · On-site

$16 - $20.50/hr

Position Summary L1 Service Agents are the front line for the IT Service Desk supporting the stores ... If needed, the analyst will place the service call with the vendor. * Expected to verify the store ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of ...

K-Tek Resourcing LLC

Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

Service Desk Analyst (Spanish + English) Location: Tampa, FL 33634 Mode : Contract (6+ Months ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Global Information Technology

Service Desk Analyst

Detroit, MI · Hybrid

$18.75 - $25.50/hr

Service Desk Analyst Job Title: Service Desk Analyst Job Location: Detroit, MI (Hybrid) Job Type: Contract /Requirements: * ITIL certification preferred. * Additional Service Center responsibilities ...

Dental Office

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental Solutions

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

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L1 Service Desk Analyst information

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How much do l1 service desk analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for l1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are L1 Service Desk Analysts?

L1 Service Desk Analysts are frontline IT support professionals who assist users with basic technical issues and service requests. They handle tasks such as password resets, software installation, troubleshooting connectivity problems, and logging incidents. Their primary goal is to resolve common issues quickly or escalate more complex problems to higher-level support teams. L1 analysts are essential for maintaining smooth IT operations and ensuring customer satisfaction by providing prompt assistance.

What are the most common challenges faced by L1 Service Desk Analysts during their shifts?

L1 Service Desk Analysts often encounter high volumes of support requests, which can make prioritization and time management challenging. They must quickly troubleshoot a variety of technical issues, often with limited information from users who may not be technically savvy. Additionally, balancing effective communication with users and escalating more complex issues to higher-level teams requires strong interpersonal and organizational skills. Remaining calm under pressure and maintaining a customer-focused attitude are key to overcoming these challenges.

What is the difference between L1 Service Desk Analyst vs Help Desk Technician?

AspectL1 Service Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams

The L1 Service Desk Analyst and Help Desk Technician roles often overlap in certifications and work environments, focusing on initial IT support. However, L1 Service Desk Analysts typically handle more complex issues and escalate when necessary, while Help Desk Technicians primarily resolve basic technical problems. Both roles are essential in maintaining IT support services across various industries.

What are the key skills and qualifications needed to thrive as an L1 Service Desk Analyst, and why are they important?

To thrive as an L1 Service Desk Analyst, you need foundational IT knowledge, troubleshooting abilities, and typically a diploma or certification in information technology or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Excellent communication skills, patience, and a customer-oriented mindset help you resolve issues efficiently and maintain user satisfaction. These skills and qualities are crucial for quickly diagnosing problems, providing effective support, and ensuring seamless IT operations.
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L1 Service Desk Analyst jobs near you

L1 Service Desk Analyst

Purple Drive Technologies

Raleigh, NC • On-site

$20 - $27.25/hr

Full-time

Posted 27 days ago

Job description

Overview:
Position: L1 Service Desk Analyst
Location: Raleigh, NC (Onsite)
Core Responsibilities
  • Initial Point of Contact: Act as the first point of contact for internal employees needing technical assistance with hardware, software, applications, and network-related issues.
  • Ticket Management: Log, categorize, prioritize, and track all incoming incidents and service requests in the ITSM/ticketing system.
  • Troubleshooting & Resolution: Diagnose and resolve common technical issues on first contact by following documented procedures and knowledge base articles.
  • Escalation: Escalate unresolved or complex issues to L2/L3 support teams, ensuring complete documentation and effective handoff.
  • User Communication: Provide timely updates to users regarding the progress and resolution of their tickets, ensuring a positive support experience.
  • Knowledge Base Contribution: Document troubleshooting steps, solutions, and best practices to enhance the IT knowledge base and improve future issue resolution.
Typical Qualifications
  • Technical Knowledge: Familiarity with operating systems (Windows, macOS), basic networking concepts, and enterprise tools like Microsoft Office 365.
  • Soft Skills: Strong communication and interpersonal skills, customer-service mindset, and the ability to remain calm under pressure.
  • Problem-Solving: Strong analytical skills and the ability to resolve issues quickly and effectively.
  • Multitasking: Capable of managing multiple incidents simultaneously and prioritizing work in a dynamic, fast-paced environment.
  • Ticketing Systems: Experience with ITSM/ticketing tools such as ServiceNow, JIRA, or similar.
  • Education & Certifications: Associate's degree in IT, technical certifications (CompTIA A+, ITIL, etc.), or equivalent work experience preferred.

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