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L1 Service Desk Analyst Jobs (NOW HIRING)

Netrix Global

Service Desk Analyst

$21 - $28.75/hr

Netrix Global is seeking Service Desk Analyst I will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and ...

w3r Consulting

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is specific to the Service Desk Function at client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information ...

ClearanceJobs

L1 Service Desk Jobs

Sierra Vista, AZ · On-site

$17.75 - $24/hr

Help Desk Support Technician (DoD Service Desk) Location: Fort Huachuca, AZ (Onsite) Clearance: Active Secret Clearance preferred. Candidates with a current CompTIA A+, Network+, or Security ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

Franklin Electric

Service Desk Analyst

Fort Wayne, IN · On-site

$20.25 - $27.75/hr

Service Desk Analyst Department: IT Employment Type: Full Time Location: US - Indiana - Fort Wayne Reporting To: Matt Huhn Description Embark on a career journey with Franklin Electric, where your ...

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Job Title: Level 1 Service Desk Analyst Type: Contract - 12 Months (Probability of Extension) Location: Phoenix, AZ (Onsite) Interview : In Person interview Position Description: Service Desk ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$72K/yr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $31.25 per hour during the initial six-month term. $72,000 annually upon conversion. Skills: * High school ...

TEKsystems

Service Desk Analyst

Beloit, WI · Hybrid

$19 - $21/hr

Service Desk Analyst (Tier 1 Support) Are you passionate about technology and helping others solve technical problems? We're looking for a customer-focused Service Desk Analyst to join a growing ...

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L1 Service Desk Analyst information

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How much do l1 service desk analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for l1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an L1 Service Desk Analyst?

L1 Service Desk Analysts are frontline IT support professionals who assist users with basic technical issues and service requests. They handle tasks such as password resets, software installation, troubleshooting connectivity problems, and logging incidents. Their primary goal is to resolve common issues quickly or escalate more complex problems to higher-level support teams. L1 analysts are essential for maintaining smooth IT operations and ensuring customer satisfaction by providing prompt assistance.

What are the key skills and qualifications needed to thrive as an L1 Service Desk Analyst?

To thrive as an L1 Service Desk Analyst, you need foundational IT knowledge, troubleshooting abilities, and typically a diploma or certification in information technology or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Excellent communication skills, patience, and a customer-oriented mindset help you resolve issues efficiently and maintain user satisfaction. These skills and qualities are crucial for quickly diagnosing problems, providing effective support, and ensuring seamless IT operations.

What are the most common challenges faced by L1 Service Desk Analysts during their shifts?

L1 Service Desk Analysts often encounter high volumes of support requests, which can make prioritization and time management challenging. They must quickly troubleshoot a variety of technical issues, often with limited information from users who may not be technically savvy. Additionally, balancing effective communication with users and escalating more complex issues to higher-level teams requires strong interpersonal and organizational skills. Remaining calm under pressure and maintaining a customer-focused attitude are key to overcoming these challenges.

What is the difference between L1 Service Desk Analyst vs Help Desk Technician?

AspectL1 Service Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams

The L1 Service Desk Analyst and Help Desk Technician roles often overlap in certifications and work environments, focusing on initial IT support. However, L1 Service Desk Analysts typically handle more complex issues and escalate when necessary, while Help Desk Technicians primarily resolve basic technical problems. Both roles are essential in maintaining IT support services across various industries.

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L1 Service Desk Analyst jobs near you
Infographic showing various L1 Service Desk Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Senior Service Desk Analyst

Farmington Hills, MI • On-site

Coretek Services
51 - 200 employees
Learn more about Coretek Servicesexternal

$20.25 - $27.50/hr

Full-time

Posted 20 days ago

Job description

Coretek is searching for a highly motivated Senior Service Desk Analyst to join as a key member of our Service Desk Team.  The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving Service Desk processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.

Responsibilities

  • Provide more advanced Service Desk support for client IT incidents and requests, to include but not limited to:
    • M365 and O365 Administration
    • Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix
    • PC hardware and software errors and issues
    • Desktop or related client hardware peripherals
    • Microsoft Azure related incidents and requests
  • Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures
  • Act as an escalation point for technical problems from junior analysts
  • Accept and log external and internal client calls
  • First Call Resolution - Execute first attempt to resolve the client call on first call
  • Perform administration and support of virtual and physical endpoints and systems using available system tools
  • Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution
  • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
  • Communicate, internally and externally, the status of the call directly with the client
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Assist with cross training of Service Desk team members as needed

Requirements

  • 3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems
  • Advanced understanding of the following operating systems:
        1. Windows
        2. Mac
  • Proficient knowledge of Active Directory tools and processes
  • Basic knowledge of networking frameworks
  • Network+, A+, or Security+, required
  • MS900, AZ900, AI900/01 certifications are preferred
  • ITIL v4 Foundations certification preferred

Shift - Hours

7 a.m. - 7 p.m. - Alternating Weeks

  • Wednesday, Thursday, Friday
  • Wednesday, Thursday, Friday Saturday