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L1 Service Desk Analyst Jobs (NOW HIRING)

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related issues while ensuring a high level of customer service and timely resolution. Key Responsibilities

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst

Beloit, WI · Hybrid

$19 - $21/hr

Service Desk Analyst (Tier 1 Support) Are you passionate about technology and helping others solve technical problems? We're looking for a customer-focused Service Desk Analyst to join a growing ...

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst

Beloit, WI · Hybrid

$19 - $21/hr

Service Desk Analyst (Tier 1 Support) Are you passionate about technology and helping others solve technical problems? We're looking for a customer-focused Service Desk Analyst to join a growing ...

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Service Desk Analyst | 4-Day Work Week (Monday-Thursday, 11:30 AM - 10:30 PM) Looking to launch or grow your IT career in a fast-paced, enterprise environment? We're seeking a tech-savvy, customer ...

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize ...

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Information Services (IS) Service Desk Analyst 32 hours a week (Monday - Thursday) 6+ month contract role Location - Channahon, IL Our client is looking to add a Service Desk Analyst to their team ...

Service Desk Analyst

Charlotte, NC · On-site

$20.25 - $27.50/hr

The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised What You'll Do ...

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

They are seeking a Service Desk Analyst for a 12+ month contract position, primarily working with Microsoft Office Suite and Adobe Acrobat. Qualifications : Required : • Experience with Microsoft ...

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

Service Desk Analyst Department: Service Desk Employment Type: Full Time Location: Minneapolis Compensation: $20.00 / hour Description Service Desk Analyst Position Responsibilities * Take initial ...

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L1 Service Desk Analyst information

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$35

How much do l1 service desk analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for l1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an L1 Service Desk Analyst?

L1 Service Desk Analysts are frontline IT support professionals who assist users with basic technical issues and service requests. They handle tasks such as password resets, software installation, troubleshooting connectivity problems, and logging incidents. Their primary goal is to resolve common issues quickly or escalate more complex problems to higher-level support teams. L1 analysts are essential for maintaining smooth IT operations and ensuring customer satisfaction by providing prompt assistance.

What are the most common challenges faced by L1 Service Desk Analysts during their shifts?

L1 Service Desk Analysts often encounter high volumes of support requests, which can make prioritization and time management challenging. They must quickly troubleshoot a variety of technical issues, often with limited information from users who may not be technically savvy. Additionally, balancing effective communication with users and escalating more complex issues to higher-level teams requires strong interpersonal and organizational skills. Remaining calm under pressure and maintaining a customer-focused attitude are key to overcoming these challenges.

What is the difference between L1 Service Desk Analyst vs Help Desk Technician?

AspectL1 Service Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams

The L1 Service Desk Analyst and Help Desk Technician roles often overlap in certifications and work environments, focusing on initial IT support. However, L1 Service Desk Analysts typically handle more complex issues and escalate when necessary, while Help Desk Technicians primarily resolve basic technical problems. Both roles are essential in maintaining IT support services across various industries.

What are the key skills and qualifications needed to thrive as an L1 Service Desk Analyst?

To thrive as an L1 Service Desk Analyst, you need foundational IT knowledge, troubleshooting abilities, and typically a diploma or certification in information technology or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Excellent communication skills, patience, and a customer-oriented mindset help you resolve issues efficiently and maintain user satisfaction. These skills and qualities are crucial for quickly diagnosing problems, providing effective support, and ensuring seamless IT operations.
More about L1 Service Desk Analyst jobs

What cities are hiring for L1 Service Desk Analyst jobs?

Cities with the most L1 Service Desk Analyst job openings:

What states have the most L1 Service Desk Analyst jobs?

States with the most job openings for L1 Service Desk Analyst jobs include:

Infographic showing various L1 Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

Inteliblue

Columbus, OH • On-site

$19.75 - $27/hr

Other

Re-posted 28 days ago


Job description

Title: Service Desk Analyst
Location: Columbus, OH
Duration: Long Term
Interview Type: WebEx
Required Skills:
  • Required to have a dedicated workspace at home and be able to work from home without distractions.
  • Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
  • Escalate issues in accordance with defined procedures.
  • Assist users through problem solving steps.
  • Use available tools and resources to research and resolve technical problems.
Thanks,
Bob.

Inteliblue logo

About Inteliblue

Sourced by ZipRecruiter

Welcome to InteliBlue, and thank you for taking the time to visit our site! Did you know that having a Professional website can help you increase sales and expose you to thousands of new clients. So now ask yourself this question, Can I afford NOT to have a professional website? Our methodology is quite simple, We Strive to make technology work for our clients and NOT vice versa. This methodology helps guide us develop solutions that actually and practically work for our clients and hence make a direct impact on the way clients conduct their business.

Company size

11 - 50 Employees

Headquarters location

Little Rock, AR, US

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