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L1 Service Desk Analyst Jobs (NOW HIRING)

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Job Title: Level 1 Service Desk Analyst Type: Contract - 12 Months (Probability of Extension) Location: Phoenix, AZ (Onsite) Interview : In Person interview Position Description: Service Desk ...

Vertisystem Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Tier 3 Service Desk Analyst (New York City) We re looking for a highly skilled Tier 3 Service Desk Analyst to join a fast-growing IT team in New York. This is a hands-on, high-impact role for someone ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

Insight Global

Service Desk Analyst

Orlando, FL · Remote

$19/hr

MyChart Service Desk Analyst Openings: 20 Duration: 3-month contract (extensions possible based on business need) Start date: 8/3/2026 Schedule Requirements: · Candidates will be assigned a schedule ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Brooksource

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking Service Desk Analysts to support a large-scale migration project. In this role, you will provide high ...

Harris

Service Desk Analyst

East Meadow, NY · Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related issues while ensuring a high level of customer service and timely resolution. Key Responsibilities

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L1 Service Desk Analyst information

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How much do l1 service desk analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for l1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an L1 Service Desk Analyst?

L1 Service Desk Analysts are frontline IT support professionals who assist users with basic technical issues and service requests. They handle tasks such as password resets, software installation, troubleshooting connectivity problems, and logging incidents. Their primary goal is to resolve common issues quickly or escalate more complex problems to higher-level support teams. L1 analysts are essential for maintaining smooth IT operations and ensuring customer satisfaction by providing prompt assistance.

What are the most common challenges faced by L1 Service Desk Analysts during their shifts?

L1 Service Desk Analysts often encounter high volumes of support requests, which can make prioritization and time management challenging. They must quickly troubleshoot a variety of technical issues, often with limited information from users who may not be technically savvy. Additionally, balancing effective communication with users and escalating more complex issues to higher-level teams requires strong interpersonal and organizational skills. Remaining calm under pressure and maintaining a customer-focused attitude are key to overcoming these challenges.

What is the difference between L1 Service Desk Analyst vs Help Desk Technician?

AspectL1 Service Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams

The L1 Service Desk Analyst and Help Desk Technician roles often overlap in certifications and work environments, focusing on initial IT support. However, L1 Service Desk Analysts typically handle more complex issues and escalate when necessary, while Help Desk Technicians primarily resolve basic technical problems. Both roles are essential in maintaining IT support services across various industries.

What are the key skills and qualifications needed to thrive as an L1 Service Desk Analyst?

To thrive as an L1 Service Desk Analyst, you need foundational IT knowledge, troubleshooting abilities, and typically a diploma or certification in information technology or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Excellent communication skills, patience, and a customer-oriented mindset help you resolve issues efficiently and maintain user satisfaction. These skills and qualities are crucial for quickly diagnosing problems, providing effective support, and ensuring seamless IT operations.
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L1 Service Desk Analyst jobs near you
Infographic showing various L1 Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

Strategic Operational Solutions

Arlington, VA • On-site

$65K - $72K/yr

Full-time

Re-posted 14 days ago

Job description

Brief Overview of Position:
Strategic Operational Solutions, Inc. (STOPSO) is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in Arlington, VA, Monday through Friday, 7:00am-4:00pm, with minimal travel required.
STOPSO is committed to delivering cutting-edge IT solutions in a collaborative and rewarding environment. Team members are encouraged to grow professionally while contributing meaningful value to customers and the organization.
Essential Duties and Responsibilities:
  • Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals)
  • Provide in-person and phone support to a 4,000-user community
  • Manage and update trouble tickets with detailed notes, ensuring resolution within SLA timelines
  • Deliver VIP support and communicate status updates on incidents and resolutions
  • Handle a high-volume ticket queue (50-100 tickets daily) efficiently
  • Participate in team meetings, training sessions, and ticket reviews
  • Develop and maintain documentation, knowledge bases, SOPs, and job aids
  • Support special projects and focus teams for continuous improvement
  • Maintain professionalism and strong customer service via phone and email
  • Operate within a 24x7x365 service desk environment, including occasional after-hours support

Minimum Qualifications:
  • High school diploma or equivalent
  • Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.)
  • 3+ years of experience as a service desk analyst supporting client-specific applications
  • Strong analytical, problem-solving, and multitasking abilities
  • Excellent written and verbal communication skills
  • Ability to lift/pull up to 40 lbs. and perform physical tasks (sitting, standing, bending)
  • Experience working with computers, servers, and network devices
  • U.S. Citizenship (required by government contract)
  • Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible)

Desired Qualifications and Skills:
  • HDI Certification or ITIL 4 Foundation Certification
  • Active Top Secret/SCI clearance
  • Experience with ServiceNow ticketing system
  • Experience supporting Microsoft Office, SharePoint, Internet Explorer, Java, and Adobe Acrobat
  • Familiarity with InTune, virtual environments, and NIPR/SIPR networks

Background Information:
STOPSO is a Service-Disabled Veteran-Owned Small Business delivering innovative IT solutions to government and commercial clients. Since 2006, the company has specialized in IT operations, cybersecurity, cloud services, software development, and systems engineering. STOPSO maintains multiple ISO certifications and is committed to continuous improvement, operational excellence, and information security.
STOPSO is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.

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