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Is Service Desk Analyst Jobs (NOW HIRING)

Southern Shingles

Service Desk Analyst

Mckinney, TX · Hybrid

$19 - $26/hr

The ideal candidate is required to possess a high-school diploma or GED with relevant desktop ... The Service Desk Analyst position primarily operates in a standard office environment ...

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

MDAEdge is a company focused on Information Management and Service Support. They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI ...

Technet Inc

Service Desk Analyst

Folsom, CA · On-site

$22 - $30/hr

Service Desk Analyst / Desk Side Support * Able to follow policies, processes and procedures used to manage the technical support of the software, hardware, and network infrastructures. * Able to ...

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... This support is crucial to the delivery of the company's mission of helping children achieve a ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Torrid

Service Desk Analyst

City Of Industry, CA · On-site

$23.15 - $28.93/hr

The goal is to ensure that all personnel can effectively utilize IT solutions to succeed in their roles. What You'll Do: * First and foremost a Torrid IT Service Desk Analyst is accountable for ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our goal is to stay ahead through our emphasis on driver satisfaction and retention, cutting edge technology, offering creative solutions, customer partnerships and smarter people than our ...

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: Third Shift (United States of America) Service Desk Analyst ...

TEKsystems

Service Desk Analyst

Beloit, WI · Hybrid

$19 - $21/hr

Service Desk Analyst (Tier 1 Support) Are you passionate about technology and helping others solve ... This role is a great opportunity for someone who enjoys troubleshooting, learning new technologies ...

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Is Service Desk Analyst information

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How much do is service desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for is service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Is Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center
Work EnvironmentCorporate IT, Service ManagementTechnical Support, End-User Assistance
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, IT support firms
Search & Comparison IntentHigh overlap in roles, certifications, and responsibilities

The main difference between a Service Desk Analyst and a Help Desk Technician lies in scope and responsibilities. Service Desk Analysts typically handle more complex issues, manage service requests, and work within IT service management frameworks like ITIL. Help Desk Technicians focus on basic troubleshooting and end-user support. Both roles require similar certifications and are found in similar environments, but Service Desk Analysts often have a broader scope of duties and more interaction with IT processes.

How much does a service desk analyst make in the US?

A service desk analyst in the US typically earns between $40,000 and $60,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with certifications like HDI or ITIL can earn higher salaries. The role often requires strong communication skills and knowledge of ticketing systems such as ServiceNow or Jira.

Is a service desk analyst a good job?

A service desk analyst is a valuable role in IT support, responsible for troubleshooting technical issues and assisting users. It often requires strong communication skills, knowledge of ticketing systems, and certifications like CompTIA A+; the job can offer stable employment and opportunities for career growth in IT. However, it may involve repetitive tasks and shift work depending on the organization.

Is service desk analyst easy?

A service desk analyst role involves troubleshooting technical issues, providing customer support, and using tools like ticketing systems. The job requires good communication skills, problem-solving ability, and often some technical certifications; the difficulty varies based on experience and complexity of issues handled.

What does a Service Desk Analyst do?

A Service Desk Analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle service requests, document incidents, and often use ticketing systems to track and resolve problems efficiently, requiring good communication skills and technical knowledge. The role typically involves working in an IT support environment and may require certifications like CompTIA A+ or ITIL knowledge.

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IS Service Desk Analyst

Glenview, IL

Sonoma Consulting Inc.
Business Management Consulting • 1 - 10 employees
Learn more about Sonoma Consulting Inc.external

$20.25 - $27.50/hr

Full-time

Re-posted 8 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India. 

Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients. 

Job Description
We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a member of our Global Service Desk team located in Glenview, IL.  The successful candidate will be highly motivated with a solid technical support background, great communication and customer service skills, quick learner, and ability to multi-task and solve computing or communication issues.  They will provide critical I/S Service Desk functions i.e. password resets, coordination with LAN (desktop support), and application support for all business users. Individual will be responsible for logging all Service Desk incidents, problems and requests using a common ITSM tracking tool.
This position will be for the 10:00am - 7:00pm CST shift.
Responsibilities Include:
Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests related to hardware, software, mobile devices, network/mainframe connectivity and application support.
    Fields tickets that come via phone or emails
    Records incident and status information in a timely / accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd Level support.
    Troubleshoots and resolves incidents and/or escalates to Level 2 support and Subject Matter Experts.
    Facilitates closure of tickets/service request while meeting or exceeding defined service level expectations.
    Follows-through with users incident tickets from assignment to resolution
    Sets a positive, supportive tone with user; creating a positive customer satisfaction relationship
    Contributes and maintains accurate documentation to provide consistent solutions.
    Completes assigned administrative projects (i.e. testing and other project related tasks)
    Other duties as assigned


Qualifications
The ideal candidate will have a minimum of two years experience in a corporate Service Desk role; a strong background with PC systems running Windows 7 or greater; proven experience with Microsoft Office 365, and familiarity with Lotus Notes. Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average troubleshooting, organizational, verbal and written skills.
Requirements:
    Excellent teamwork working within a global team
    Excellent communications and interpersonal skills; professional telephone demeanor
    Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
    Strong customer service skills and attention to detail
    Hardware and software support for both desktop/laptop computers and printers
    Follows company standards hardware and software configurations
    ITIL knowledge preferred or certification is a plus
    MS Office (Word, PowerPoint, Excel) skills is a plus
    Bi-lingual skills (Spanish) Preferred but not required
    Ability to accommodate work schedule changes including overtime as business requires, and rotating backup support during any global holiday


Additional Information

Sonoma Consulting is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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