ZipRecruiter

Log In

1

Service Desk Analyst Help Desk Analyst Jobs (NOW HIRING)

City of Beloit

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

The Service Desk Analyst provides technical support that focuses on assisting customers through the ... IT help desk or service desk experience is preferred. 6. Other combinations of training and/or ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$60 - $80/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... service for notifying users of emergencies or other global notifications. - Provide hands-on ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... Provide quality customer service and IT-related support to application users in a dynamic and fast ...

Community Options, Inc.

$50K/yr

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. We are now hiring a Full-Time Help Desk Analyst in Philadelphia, PA . The ...

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills ... Experience using Jira Service Management Helpdesk application Experience using GroupLink ...

Keystone Human Services

Help Desk Analyst

Harrisburg, PA · On-site

$21/hr

Keystone Human Services is seeking a Help Desk Analyst to join our Information Technology team. In this role, you will provide friendly, consistent, and timely technical support to employees in a ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

... e desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Cleveland, OH (Onsite) Full-Time, Contract-to-Hire Hours ... Desk, Help Desk, Desktop Support, or IT Support role Experience supporting Microsoft 365 ...

Socket.dev

Service Desk Analyst

Columbus, OH · On-site

$60 - $80/hr

Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of ...

New

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsService Desk Analyst Help Desk Analyst Jobs

Service Desk Analyst Help Desk Analyst information

See salary details

$14

$24

$35

How much do service desk analyst help desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service desk analyst help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk analyst?

Service Desk Analysts, also known as Help Desk Analysts, are IT professionals who provide technical support and assistance to users within an organization or to external customers. They are responsible for diagnosing and resolving hardware, software, and network issues, either remotely or in person. These analysts often serve as the first point of contact for users experiencing IT problems, ensuring issues are logged, tracked, and resolved efficiently. Their role may also involve escalating complex issues to higher-level support teams and maintaining documentation of incidents and solutions. Excellent communication and problem-solving skills are essential in this position.

What are the key skills and qualifications needed to thrive as a service desk analyst?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting, and customer service, often supported by a relevant diploma or certification like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues, maintain user satisfaction, and contribute to seamless IT operations.

How does a service desk analyst typically collaborate with other IT teams to resolve technical issues?

Service Desk Analysts often serve as the first point of contact for users experiencing technical problems and work closely with other IT teams such as network administrators, system engineers, and application support specialists. When an issue cannot be resolved at the first level, the analyst escalates the ticket to the appropriate technical team, providing detailed documentation to ensure a smooth handover. Regular communication and status updates between teams are crucial to ensure timely resolution and a positive user experience. This collaborative workflow helps Service Desk Analysts build strong relationships across IT departments and gain exposure to more advanced troubleshooting processes.

What is the difference between Service Desk Analyst Help Desk Analyst vs Help Desk Technician?

AspectService Desk Analyst Help Desk Analyst
CertificationsCompTIA A+, HDI Support Center Analyst, ITIL Foundation
Work EnvironmentCorporate IT support, remote and on-site
Employer & IndustryIT service providers, large organizations, tech companies
Job FocusHandling user issues, troubleshooting, ticket management, escalation

Both roles involve providing technical support and troubleshooting for end-users. The Service Desk Analyst Help Desk Analyst typically handles a broader range of issues, often with more emphasis on customer service and ticket escalation, whereas Help Desk Technicians may focus more on technical resolution. Overall, the Service Desk Analyst Help Desk Analyst role often requires more certifications and covers a wider scope of support functions.

What cities are hiring for Service Desk Analyst Help Desk Analyst jobs?

Cities with the most Service Desk Analyst Help Desk Analyst job openings:

What states have the most Service Desk Analyst Help Desk Analyst jobs?

States with the most job openings for Service Desk Analyst Help Desk Analyst jobs include:

What are popular job titles related to Service Desk Analyst Help Desk Analyst jobs?

For Service Desk Analyst Help Desk Analyst jobs, the most frequently searched job titles are:

Help Desk / Service Desk Analyst III

Birmingham, AL • On-site

4pconsultinginc
See more jobs at 4pconsultingincexternal

$19.25 - $26.25/hr

Contractor

Re-posted 24 days ago

Job description

Position:  Help Desk / Service Desk Analyst III  

Location:  600 18th St N, Birmingham, AL 35203
Duration:  3 Years

Client:      Southern Company Services
 

Job Summary

Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service Desk environment. The ideal candidate will combine exceptional customer service with strong technical troubleshooting skills to resolve hardware, software, network, and application issues while ensuring a positive end-user experience.

Key Responsibilities

  • Provide first-level technical support for hardware, software, network, and application issues.
  • Respond to service requests and incidents via phone, email, and ticketing systems.
  • Troubleshoot Windows, desktop, printer, network, and telecommunications issues.
  • Document incidents, resolutions, and technical solutions accurately.
  • Coordinate with Infrastructure, Application Support, and Workplace Support teams.
  • Escalate complex issues and monitor incidents through resolution.
  • Ensure compliance with IT policies, procedures, and SOX controls.
  • Deliver exceptional customer service in a fast-paced support environment.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • 1–3 years of IT Help Desk or Service Desk experience.
  • Strong knowledge of Windows operating systems, desktop hardware, networking (LAN/WAN), and Microsoft Office.
  • Experience with IT ticketing systems (Remedy experience preferred).
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to prioritize multiple tasks and work independently.

Preferred Skills

Help Desk • Service Desk • Windows 10/11 • LAN/WAN • Active Directory • Microsoft Office • Remedy • IT Support • Desktop Support • Network Troubleshooting • Customer Service • Incident Management • Technical Support • Ticketing Systems