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Service Desk Analyst Help Desk Analyst Jobs (NOW HIRING)

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to ... Experience in a service desk, help desk, or desktop support role. Working knowledge of Windows ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Description We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed ... Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Description We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed ... Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ...

Apex Systems

Help Desk Analyst

Greensboro, NC · On-site

$17.75 - $24.25/hr

Job#: 3047837 Apex Systems is looking to hire an ONSITE Help Desk Analyst for our client based out ... Deliver exceptional customer service while serving as a primary point of contact for technical ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

Our technology enables our customer services teams, our clients, and their employees, as well as ... An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Service Desk Analysts receive inbound calls and provide functional customer service and application ... Prior experience working with a ticketing system or other Help Desk tools. * Ability to identify ...

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Service Desk Analyst (100% Remote) We're hiring Service Desk Analysts to provide Tier 1-Tier2 ... Previous Service Desk, Help Desk, or Desktop Support experience * Windows 11 troubleshooting

Idealforce

Help Desk Analyst (29703)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Help Desk Analyst IDEALFORCE has a contract to hire position available immediately for Help Desk ... Inbound Customer Service: Handle inbound calls from the public regarding questions about the courts ...

Temple University Health System, Inc.

$60 - $80/hr

- Sr. Help Desk Analyst (264320) Sr. Help Desk Analyst - ( 264320 ) Provides technical support and ... logging of service requests. This position is on-site Monday-Friday at Temple Heath Old Dental ...

INA Solution Inc

HelpDesk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Duration: Long-Term Contract Location: Harrisburg, PA (Onsite) The Help Desk ... Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service ...

LendingTree

Service Desk Analyst

Charlotte, NC · On-site

$65K - $80K/yr

THE POSITION As a Service Desk Analyst, you'll be the front line of support for our O365/Azure ... Help develop and evolve processes to improve the effectiveness of internal systems and workflows ...

Arhaus

Service Desk Analyst

Conover, NC · On-site

$60 - $80/hr

The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware ... Requirements: * 3 to 6 years' experience in a Service/Help Desk or Customer Service environment.

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Position Overview The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for ...

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Service Desk Analyst Help Desk Analyst information

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How much do service desk analyst help desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service desk analyst help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk analyst?

Service Desk Analysts, also known as Help Desk Analysts, are IT professionals who provide technical support and assistance to users within an organization or to external customers. They are responsible for diagnosing and resolving hardware, software, and network issues, either remotely or in person. These analysts often serve as the first point of contact for users experiencing IT problems, ensuring issues are logged, tracked, and resolved efficiently. Their role may also involve escalating complex issues to higher-level support teams and maintaining documentation of incidents and solutions. Excellent communication and problem-solving skills are essential in this position.

What are the key skills and qualifications needed to thrive as a service desk analyst?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting, and customer service, often supported by a relevant diploma or certification like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues, maintain user satisfaction, and contribute to seamless IT operations.

How does a service desk analyst typically collaborate with other IT teams to resolve technical issues?

Service Desk Analysts often serve as the first point of contact for users experiencing technical problems and work closely with other IT teams such as network administrators, system engineers, and application support specialists. When an issue cannot be resolved at the first level, the analyst escalates the ticket to the appropriate technical team, providing detailed documentation to ensure a smooth handover. Regular communication and status updates between teams are crucial to ensure timely resolution and a positive user experience. This collaborative workflow helps Service Desk Analysts build strong relationships across IT departments and gain exposure to more advanced troubleshooting processes.

What is the difference between Service Desk Analyst Help Desk Analyst vs Help Desk Technician?

AspectService Desk Analyst Help Desk Analyst
CertificationsCompTIA A+, HDI Support Center Analyst, ITIL Foundation
Work EnvironmentCorporate IT support, remote and on-site
Employer & IndustryIT service providers, large organizations, tech companies
Job FocusHandling user issues, troubleshooting, ticket management, escalation

Both roles involve providing technical support and troubleshooting for end-users. The Service Desk Analyst Help Desk Analyst typically handles a broader range of issues, often with more emphasis on customer service and ticket escalation, whereas Help Desk Technicians may focus more on technical resolution. Overall, the Service Desk Analyst Help Desk Analyst role often requires more certifications and covers a wider scope of support functions.

What cities are hiring for Service Desk Analyst Help Desk Analyst jobs?

Cities with the most Service Desk Analyst Help Desk Analyst job openings:

What states have the most Service Desk Analyst Help Desk Analyst jobs?

States with the most job openings for Service Desk Analyst Help Desk Analyst jobs include:

What are popular job titles related to Service Desk Analyst Help Desk Analyst jobs?

For Service Desk Analyst Help Desk Analyst jobs, the most frequently searched job titles are:

Service Desk Analyst

Arlington, VA • On-site

CRDF Global
International Trade Financing • 51 - 200 employees
Learn more about CRDF Globalexternal

$30 - $35/hr

Part-time

Re-posted 3 days ago

Job description

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests. The work splits evenly between standard service desk duties (tickets, endpoints, accounts, onboarding) and building agents in Microsoft Copilot Studio and workflows in Power Automate. Schedule & Location Part-time, approximately 20 to 25 hours per week.

Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred. Remaining hours may be worked remotely.

Days and hours will be set with the IT Director. Responsibilities Service Desk Triage and resolve tickets submitted by phone, email, chat, and the ticketing system. Troubleshoot Windows devices, Microsoft 365 applications, mobile devices, printers, conference room equipment, VPN, and network connectivity.

Administer user accounts in Active Directory, Entra ID, and Microsoft 365, including permissions, licensing, and MFA. Set up and retire devices for new hires and departures, and keep asset records current. Record resolutions in the ticketing system and write knowledge base articles for common issues.

AI & Automation Build and maintain agents in Microsoft Copilot Studio for common requests such as password resets, access requests, and software installations. Build Power Automate workflows for ticket routing, approvals, notifications, and onboarding checklists. Review ticket data to find the most repetitive requests and recommend which ones to automate first.

Monitor deployed agents and workflows for accuracy and correct them when needed. Qualifications Required 3+ years of professional IT experience. Experience in a service desk, help desk, or desktop support role.

Working knowledge of Windows, Microsoft 365, and Active Directory or Entra ID administration. Experience building at least one working agent or automation in Copilot Studio, Power Automate, or a comparable tool. Ability to explain technical issues to non-technical staff.

Ability to work onsite in Arlington, VA a minimum of two days per week. Preferred Experience with an ITSM platform such as Freshservice. PowerShell or Python scripting.

Experience with Azure AI services, REST APIs, or JSON. CompTIA A+, Microsoft 365 Fundamentals, or Power Platform Fundamentals certification. The base pay range for this position is $30 to $35 per hour.

The pay determination demends on a number of factors, including, but not limited to, relevant experience, job-related knowledge, qualifications and skills. CRDF Global is an Equal Opportunity Employer (EOE). CRDF Global provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disabled status.

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