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LendingTree

Service Desk Analyst

Charlotte, NC · On-site

$65K - $80K/yr

THE POSITION As a Service Desk Analyst, you'll be the front line of support for our O365/Azure ... This role is the front door to our Infrastructure & Operations organization-no prior cloud ...

Mercer Advisors

Service Desk Analyst

Denver, CO

$29 - $33/hr

The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service ... The Service Desk Analyst II provides front-line technical support by responding to incidents and ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... This position is onsite in Durham with rotating schedules to support campus needs. Standard Hours:

Intuit

Staff Service Desk Analyst

Tucson, AZ · Hybrid

$17.50 - $24/hr

Intuit is looking for a dynamic and customer-focused Staff Service Desk Analyst to join our Workforce Technology team. If you love working in a culture of lean experimentation and rapid iteration, we ...

Flexjet

Service Desk Analyst

Cleveland, OH

$20 - $27.25/hr

Overview Flexjet is currently seeking a dedicated and committed Service Desk Analyst who will be responsible for providing first level support of service requests. The ideal candidate is customer ...

Americo

Service Desk Analyst II

Kansas City, MO · On-site

$20 - $27.25/hr

Service Desk Analyst II Americo is hiring a full-time Service Desk Analyst to join our expanding team! The hours for this position are 8:00 - 5:00, onsite at our downtown Kansas City office! Overview ...

Saic

Service Desk Analyst

Colorado Springs, CO · On-site

$60 - $80/hr

Description SAIC is seeking a secret cleared Service Desk Technician onsite in Colorado Springs ... IT support. The analyst will provide comprehensive service desk functions, including managing ...

SECURA Insurance

Service Desk Analyst

Neenah, WI · On-site

$20.75 - $28.25/hr

As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing ... This is an in-office role, requiring the associate to be in office 5 days a week. Responsibilities ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

OmniForce

Service Desk Analyst III

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst III is responsible for a wide range of daily tasks aimed at ensuring smooth IT operations and excellent customer service for MSP customers. This role involves direct ...

TEKsystems

Service Desk Analyst (Remote)

Tucson, AZ · On-site

$29/hr

Service Desk Analyst The Service Desk Analyst provides first and second tier technical support to ... Work Environment This role is 100% remote, supporting employees across a 7-day-a-week schedule. The ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The ... Service Desk calls/interactions per day in a fast-paced environment * Use analytical and creative ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Overview We are seeking a customer-focused Service Desk Analyst to join a growing IT support team ... Pay and Benefits The pay range for this position is $25.00 - $26.00/hr. Individual compensation ...

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions ...

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions ...

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How much do is service desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for is service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Is Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center
Work EnvironmentCorporate IT, Service ManagementTechnical Support, End-User Assistance
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, IT support firms
Search & Comparison IntentHigh overlap in roles, certifications, and responsibilities

The main difference between a Service Desk Analyst and a Help Desk Technician lies in scope and responsibilities. Service Desk Analysts typically handle more complex issues, manage service requests, and work within IT service management frameworks like ITIL. Help Desk Technicians focus on basic troubleshooting and end-user support. Both roles require similar certifications and are found in similar environments, but Service Desk Analysts often have a broader scope of duties and more interaction with IT processes.

How much does a service desk analyst make in the US?

A service desk analyst in the US typically earns between $40,000 and $60,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with certifications like HDI or ITIL can earn higher salaries. The role often requires strong communication skills and knowledge of ticketing systems such as ServiceNow or Jira.

Is a service desk analyst a good job?

A service desk analyst is a valuable role in IT support, responsible for troubleshooting technical issues and assisting users. It often requires strong communication skills, knowledge of ticketing systems, and certifications like CompTIA A+; the job can offer stable employment and opportunities for career growth in IT. However, it may involve repetitive tasks and shift work depending on the organization.

Is service desk analyst easy?

A service desk analyst role involves troubleshooting technical issues, providing customer support, and using tools like ticketing systems. The job requires good communication skills, problem-solving ability, and often some technical certifications; the difficulty varies based on experience and complexity of issues handled.

What does a Service Desk Analyst do?

A Service Desk Analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle service requests, document incidents, and often use ticketing systems to track and resolve problems efficiently, requiring good communication skills and technical knowledge. The role typically involves working in an IT support environment and may require certifications like CompTIA A+ or ITIL knowledge.

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Is Service Desk Analyst jobs near you

Service Desk Analyst

Charlotte, NC • On-site

LendingTree
Finance and Insurance • 1 - 5K employees
Learn more about LendingTreeexternal

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

*PLEASE NOTE: This is an in-office role, with in-office presence required Monday-Friday every week. The candidate must be in Charlotte NC, or have plans to relocate. Candidates outside will not be considered.*
THE POSITION
As a Service Desk Analyst, you'll be the front line of support for our O365/Azure environment and the first point of contact for employees across LendingTree. This role is the front door to our Infrastructure & Operations organization-no prior cloud administration experience required, just strong troubleshooting instincts and a genuine desire to learn. High performers are developed into Senior Service Desk Analyst and, based on demonstrated interest and skill, given the opportunity to move into other technical tracks across the organization.
RESPONSIBILITIES
  • Partner across LendingTree to identify, evaluate, and resolve issues within our O365/Azure environment.
  • Function as a technical first point of contact for the ITOps org and the greater business on software, hardware and general troubleshooting.
  • Create/maintain internal technical documentation and contribute to the team knowledge base.
  • Maintain, develop and enforce request handling and escalation policies and procedures.
  • Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
  • Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team.
  • Assist with employee onboarding, offboarding, hardware procurement, & replacement.
  • Work on a cross functional team and, when applicable, shadow and learn from the Cloud Admins, Cloud Engineers, DevOps engineers, etc. We prioritize career growth, collaboration, and high-quality work on our teams!

QUALIFICATIONS
  • 0-2 years of experience in Information Technology (help desk, campus IT, internship, or equivalent coursework/training welcome).
  • Basic familiarity with O365 and a willingness to learn Azure/Entra administration on the job-we'll train you on our tools and environment.
  • Must demonstrate proficiency in troubleshooting hardware & software issues (Windows 11, O365 apps, etc.)
  • Demonstrated technical capability and aptitude in how you approach your work.
  • Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees.
  • Willingness to learn new things, take on a challenge and not be afraid of making mistakes.
  • Have effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.)

NICE TO HAVE
  • A Bachelor's degree relating to Technology (Again not required, just nice to have)
  • Experience in low level scripting & automation with frameworks/languages such as PowerShell, Microsoft Flow, PowerApps, Python.
  • Experience procuring, configuring, and managing hardware in an enterprise environment.
  • Experience working in a SOX compliant environment.
  • Experience working with O365 Endpoint Manager & Security Center.
  • Certifications for Windows, Azure (AZ-900), ITIL Foundation, CompTIA A+/Security+, or anything applicable to the role-or willingness to pursue them within your first year.

COMPANY
LendingTree is a Marketplace, built to save you money-we don't make loans, we find them. In Fact, we've been finding the best loans for Americans for more than 20 years. Our marketplace is the largest in the country, and it's filled with lenders you know and trust.
The pay range for this position is $65,000-$80,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Incentive Compensation: Variable compensation, annual bonus
Benefits: Medical, dental, vision insurance and 401(k) matching
WHAT YOU SHOULD KNOW ABOUT LENDINGTREE
  • We are a publicly traded company (TREE)
  • We have welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
  • We have built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

CULTURE
We are a fast-paced company with an entrepreneurial outlook. We strive to be collaborative, ambitious, candid, and high-energy. In the Tech department our culture is built around three main principles:
  1. Family first
  2. Always give the benefit of the doubt (take the high road)
  3. Do it right the first time (whenever possible)

We welcome different perspectives and put an emphasis on being candid with one another.
Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.
LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.
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