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Service Desk Analyst 1 Jobs (NOW HIRING)

Netrio

Service Desk Analyst 1

Golden Valley, MN · On-site

$21.25 - $29/hr

Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service Desk JOB SUMMARY The Service Desk Analyst 1 position will model the Netrio mission, vision, and ...

Netrio

Service Desk Analyst 1

Mckinney, TX · On-site

$19 - $26/hr

About the role The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountability and responsibilities. This position will ...

City of Beloit

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

The Service Desk Analyst provides technical support that focuses on assisting customers through the ... Qualifications MINIMUM REQUIREMENTS 1. A valid driver's license and satisfactory driving record. 2. ...

City of Beloit, WI

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

The Service Desk Analyst provides technical support that focuses on assisting customers through the ... Qualifications MINIMUM REQUIREMENTS 1. A valid driver's license and satisfactory driving record. 2. ...

TRIGYN TECHNOLOGIES, INC.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Trigyn's direct government client has an immediate need for Service Desk Analyst in Manhattan, NY. Description: Service Desk Analyst provides technical support on software, hardware, network, and ...

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Socket.dev

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

Join Vorys as a Service Desk Analyst. The position provides technology support for all computer ... Minimum of 1 year of experience in similar field preferred. The expected pay scale for this ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Job Summary : TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk ... Required : • MUST have 1 year or more of Customer Service experience • Must have approximately ...

TEEMA

Service Desk Analyst

Bend, OR

$25/hr

Service Desk Analyst Are you a customer-focused technology professional who enjoys solving problems ... At least 1 year of customer service, help desk, or technical support experience . * Strong verbal ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Overview The Service Desk Analyst role will function as rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$25/hr

Service Desk Analyst Are you a customer-focused technology professional who enjoys solving problems ... At least 1 year of customer service, help desk, or technical support experience . * Strong verbal ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking technical assistance, providing on-site support for a broad range of hardware, software, connectivity ...

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Service Desk Analyst 1 information

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How much do service desk analyst 1 jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service desk analyst 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk analyst 1?

Service Desk Analyst 1s are entry-level IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They are typically the first point of contact for troubleshooting problems, logging incidents, and resolving common technical issues either remotely or in person. These analysts follow documented procedures to resolve issues, escalate complex problems to higher-level technicians, and ensure excellent customer service throughout the support process.

What are the key skills and qualifications needed to thrive as a service desk analyst 1, and why are they important?

To thrive as a Service Desk Analyst 1, you need foundational IT knowledge, troubleshooting abilities, and typically a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These competencies are crucial for delivering timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are the typical challenges service desk analyst 1 professionals face and how can they be managed?

Service Desk Analyst 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a broad range of technical issues, and balancing competing priorities. To manage these, it's important to develop strong organizational skills, communicate clearly with both users and team members, and leverage available knowledge bases or escalation procedures. Proactively seeking feedback and participating in regular team meetings can also help address recurring issues and improve overall service quality.

What is the difference between Service Desk Analyst 1 vs Service Desk Analyst 2?

AspectService Desk Analyst 1Service Desk Analyst 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., HDI Support Center Analyst)
ExperienceEntry-level, 0-1 yearMid-level, 1-3 years
Work EnvironmentHelp desk, support centerHelp desk, support center
ResponsibilitiesHandling basic user issues, ticket loggingHandling complex issues, mentoring

The main difference between Service Desk Analyst 1 and Service Desk Analyst 2 lies in experience, certifications, and responsibilities. Service Desk Analyst 2 typically has more experience and handles more complex issues, often mentoring newer staff. Both roles work in similar environments, but Service Desk Analyst 2 requires a higher skill level and often advanced certifications.

More about Service Desk Analyst 1 jobs

What states have the most Service Desk Analyst 1 jobs?

States with the most job openings for Service Desk Analyst 1 jobs include:

What are popular job titles related to Service Desk Analyst 1 jobs?

For Service Desk Analyst 1 jobs, the most frequently searched job titles are:

Service Desk Analyst 1 jobs near you
Infographic showing various Service Desk Analyst 1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst 1

Golden Valley, MN • On-site

Netrio
IT Services • 11 - 50 employees
Learn more about Netrioexternal

$21.25 - $29/hr

Full-time

Re-posted 5 days ago

Job description

Service Desk Analyst 1
FLSA Status:
Non-Exempt
Technical Services
Reports To:
Director of Service Desk
JOB SUMMARY
The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.
Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio's technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.
KEY RESPONSIBILITIES
  • Provide phone support for helpdesk calls.
  • Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
  • Collaborate with peers and technical staff to ensure first-call completion.
  • Consistently meet remote support response standards on a day-to-day basis.
  • Ensure customer satisfaction by confirming the resolution of each service request after completion.
  • Work with peers and technical staff to facilitate the transition of work to the appropriate team.
  • Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
  • Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
  • Deploy and maintain managed service offerings for client networks.
  • Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES
Customer Focus
• Provide clear communication and resolution regarding service requests to ensure customer satisfaction.
Collaboration
• Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.
Continuous Improvement
• Identify gaps in documentation and processes to enhance efficiency and service delivery.
Attention to Detail
• Accurately manage and document service requests, ensuring proper tracking and resolution.
Time Management
• Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.
QUALIFICATIONS
Required:
  • Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
  • Ability to triage technical support calls in a call center environment.
  • Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
  • Ability to work quickly and accurately with strong attention to detail.
  • Ability to follow written procedures and document work thoroughly.

Preferred:
  • Experience in technical support or service request management in a remote support environment.
  • Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package
  • Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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