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Service Desk Analyst 1 Jobs (NOW HIRING)

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service Desk JOB SUMMARY The Service Desk Analyst 1 position will model the Netrio mission, vision, and ...

Dexian DISYS

Helpdesk / Service Desk Analyst 1

Atlanta, GA · On-site

$17 - $18/hr

Helpdesk / Service Desk Analyst 1 Job details Posted 20 May 2026 Location Atlanta, GA Reference 1004723 In-Person Interview Required! Helpdesk / Service Desk Analyst 1 Atlanta, GA (100% Onsite | 24/7 ...

USfalcon, Inc.

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical support (Tier 1 & 2) to ...

USfalcon

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical support (Tier 1 & 2) to ...

Dexian

Helpdesk / Service Desk Analyst 1

Atlanta, GA · On-site

$17 - $18/hr

Helpdesk / Service Desk Analyst 1 Atlanta, GA (100% Onsite | 24/7 Shift Work) 6 + Months $17-$18/HR Role Provide frontline IT support, resolving hardware, software, and network issues on initial ...

Netrio

Service Desk Analyst 1

Mckinney, TX · Hybrid

$48K - $55K/yr

JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is ...

Netrio

Service Desk Analyst 1

Mckinney, TX · Hybrid

$48K - $55K/yr

JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is ...

Netrio

Service Desk Analyst 1

Mckinney, TX · On-site

$19 - $26/hr

About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day ... We serve over 1,000 clients across industries with services including managed IT, cybersecurity, ...

NETRIO

Service Desk Analyst 1

Mckinney, TX · On-site

$19 - $26/hr

About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day ... We serve over 1,000 clients across industries with services including managed IT, cybersecurity, ...

BizTek People

Service Desk Analyst

Sherwood, OR · On-site

$22 - $30.25/hr

Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Contract Service Desk Analyst are ... Respond to emails, log tickets, update tickets, and resolve tier 1 support issues * Be the primary ...

Artech

Analyst Service Desk 1

San Antonio, TX · On-site

$18 - $21/hr

Required Function 1: • A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries ...

Summit Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Service Desk Analyst At MB2 Dental, we prioritize superior customer service and the efficient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to ...

Avispa Technology

Service Desk Analyst

Redwood City, CA · On-site

$34/hr

Service Desk Analyst 1489215 Hourly pay: $34/hr Worksite: Leading medical institution (Redwood City, CA 94063 - Onsite) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program ...

Analytic Search Group

Service Desk Analyst

Tempe, AZ · On-site

$20 - $27.25/hr

Service Desk Analyst Our client, one of North America's leading distributors of process materials with 40 locations nationwide seeks a full time direct hire Service Desk Analyst. This position is on ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Analytic Search Group

Service Desk Analyst

Tempe, AZ · On-site

$20 - $27.25/hr

Service Desk Analyst Our client, one of North America's leading distributors of process materials with 40 locations nationwide seeks a full time direct hire Service Desk Analyst. This position is on ...

Avispa Technology

Service Desk Analyst

Redwood City, CA · On-site

$34/hr

Service Desk Analyst 1489215 * Hourly pay: $34/hr * Worksite: Leading medical institution (Redwood City, CA 94063 - Onsite) * W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings ...

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How much do service desk analyst 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk analyst 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst 1, and why are they important?

To thrive as a Service Desk Analyst 1, you need foundational IT knowledge, troubleshooting abilities, and typically a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These competencies are crucial for delivering timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are the typical challenges Service Desk Analyst 1 professionals face and how can they be managed?

Service Desk Analyst 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a broad range of technical issues, and balancing competing priorities. To manage these, it's important to develop strong organizational skills, communicate clearly with both users and team members, and leverage available knowledge bases or escalation procedures. Proactively seeking feedback and participating in regular team meetings can also help address recurring issues and improve overall service quality.

What are Service Desk Analyst 1s?

Service Desk Analyst 1s are entry-level IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They are typically the first point of contact for troubleshooting problems, logging incidents, and resolving common technical issues either remotely or in person. These analysts follow documented procedures to resolve issues, escalate complex problems to higher-level technicians, and ensure excellent customer service throughout the support process.

What jobs make $3,000 a month without a degree?

A Service Desk Analyst 1 typically earns around $3,000 a month, especially in entry-level IT support roles that require basic technical skills and customer service abilities. Other jobs that can pay this amount without a degree include administrative assistants, sales representatives, and certain skilled trades like electricians or HVAC technicians, often requiring certifications or on-the-job training.

What is the difference between Service Desk Analyst 1 vs Service Desk Analyst 2?

AspectService Desk Analyst 1Service Desk Analyst 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., HDI Support Center Analyst)
ExperienceEntry-level, 0-1 yearMid-level, 1-3 years
Work EnvironmentHelp desk, support centerHelp desk, support center
ResponsibilitiesHandling basic user issues, ticket loggingHandling complex issues, mentoring

The main difference between Service Desk Analyst 1 and Service Desk Analyst 2 lies in experience, certifications, and responsibilities. Service Desk Analyst 2 typically has more experience and handles more complex issues, often mentoring newer staff. Both roles work in similar environments, but Service Desk Analyst 2 requires a higher skill level and often advanced certifications.

More about Service Desk Analyst 1 jobs
What states have the most Service Desk Analyst 1 jobs? States with the most job openings for Service Desk Analyst 1 jobs include:
What job categories do people searching Service Desk Analyst 1 jobs look for? The top searched job categories for Service Desk Analyst 1 jobs are:
Service Desk Analyst 1 jobs near you
Service Desk Analyst 1

Service Desk Analyst 1

Netrio

Golden Valley, MN • Hybrid

$50K - $60K/yr

Full-time

Posted 16 days ago

Job description

Service Desk Analyst 1
FLSA Status:
Non-Exempt
Technical Services
Reports To:
Director of Service Desk

JOB SUMMARY
The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.
Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.
KEY RESPONSIBILITIES
  • Provide phone support for helpdesk calls.
  • Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
  • Collaborate with peers and technical staff to ensure first-call completion.
  • Consistently meet remote support response standards on a day-to-day basis.
  • Ensure customer satisfaction by confirming the resolution of each service request after completion.
  • Work with peers and technical staff to facilitate the transition of work to the appropriate team.
  • Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
  • Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
  • Deploy and maintain managed service offerings for client networks.
  • Proactively maintain client networks remotely, in accordance with documented standards.
KEY COMPETENCIES
Customer Focus
· Provide clear communication and resolution regarding service requests to ensure customer satisfaction.
Collaboration
· Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.
Continuous Improvement
· Identify gaps in documentation and processes to enhance efficiency and service delivery.
Attention to Detail
· Accurately manage and document service requests, ensuring proper tracking and resolution.
Time Management
· Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.
QUALIFICATIONS
Required:
  • Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
  • Ability to triage technical support calls in a call center environment.
  • Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
  • Ability to work quickly and accurately with strong attention to detail.
  • Ability to follow written procedures and document work thoroughly.
Preferred:
  • Experience in technical support or service request management in a remote support environment.
  • Familiarity with client network management and monitoring tools.
WORK ENVIRONMENT + BENEFITS
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package
  • Wellness programs and professional development opportunities.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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