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Service Desk Analyst 1 Jobs (NOW HIRING)

Netrio

Service Desk Analyst 1

Mckinney, TX · Hybrid

$48K - $55K/yr

JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is ...

Netrio

Service Desk Analyst 1

Mckinney, TX · On-site

$19 - $26/hr

About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day ... We serve over 1,000 clients across industries with services including managed IT, cybersecurity, ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Dental Office

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Healthcare Realty Trust

Service Desk Analyst

Nashville, TN · On-site

$19.75 - $27/hr

The Service Desk Analyst is responsible for providing maintenance of the computer desktop ... Bachelors in technology related field or equivalent * 1 - 3 years of technology experience.

Healthcarerealty

Service Desk Analyst

Nashville, TN · On-site

$19.75 - $27/hr

The Service Desk Analyst is responsible for providing maintenance of the computer desktop ... Bachelors in technology related field or equivalent * 1 - 3 years of technology experience.

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

... service • 1+ years previous IT Service Desk and/or Call Center experience required. ***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Our client is seeking a candidate for a Service Desk Analyst role supporting a high-profile ... Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI ...

Harris

Service Desk Analyst

Pittsburgh, PA

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

CAI

Service Desk Analyst

$18/hr

We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to provide ...

Expert Technology Services

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service ...

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How much do service desk analyst 1 jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for service desk analyst 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is service desk analyst 1?

A Service Desk Analyst 1 is an entry-level IT support role responsible for handling user inquiries, troubleshooting technical issues, and providing assistance with hardware, software, and network problems. They typically use ticketing systems and may require basic knowledge of operating systems, remote support tools, and customer service skills.

What is Level 1 2 3 service desk?

A Service Desk Analyst 1 typically handles Level 1 support, addressing basic technical issues and troubleshooting common problems. Levels 2 and 3 involve more advanced support, with Level 2 resolving more complex issues and Level 3 managing escalated or specialized technical problems, often requiring deeper technical knowledge and skills.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, especially with experience and relevant certifications like CompTIA Security+ or CISSP. Salaries can vary based on location, employer, and skill level, but cybersecurity roles generally offer higher pay compared to many entry-level IT positions.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst 1, and why are they important?

To thrive as a Service Desk Analyst 1, you need foundational IT knowledge, troubleshooting abilities, and typically a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These competencies are crucial for delivering timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are Service Desk Analyst 1s?

Service Desk Analyst 1s are entry-level IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They are typically the first point of contact for troubleshooting problems, logging incidents, and resolving common technical issues either remotely or in person. These analysts follow documented procedures to resolve issues, escalate complex problems to higher-level technicians, and ensure excellent customer service throughout the support process.

What is a Tier 1 service desk job description?

A Tier 1 Service Desk Analyst is responsible for providing initial technical support to users, handling common issues such as password resets, software troubleshooting, and hardware problems. They typically use ticketing systems, follow established procedures, and escalate complex issues to higher support levels as needed.

What is the difference between Service Desk Analyst 1 vs Service Desk Analyst 2?

AspectService Desk Analyst 1Service Desk Analyst 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., HDI Support Center Analyst)
ExperienceEntry-level, 0-1 yearMid-level, 1-3 years
Work EnvironmentHelp desk, support centerHelp desk, support center
ResponsibilitiesHandling basic user issues, ticket loggingHandling complex issues, mentoring

The main difference between Service Desk Analyst 1 and Service Desk Analyst 2 lies in experience, certifications, and responsibilities. Service Desk Analyst 2 typically has more experience and handles more complex issues, often mentoring newer staff. Both roles work in similar environments, but Service Desk Analyst 2 requires a higher skill level and often advanced certifications.

What are the typical challenges Service Desk Analyst 1 professionals face and how can they be managed?

Service Desk Analyst 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a broad range of technical issues, and balancing competing priorities. To manage these, it's important to develop strong organizational skills, communicate clearly with both users and team members, and leverage available knowledge bases or escalation procedures. Proactively seeking feedback and participating in regular team meetings can also help address recurring issues and improve overall service quality.
More about Service Desk Analyst 1 jobs
What states have the most Service Desk Analyst 1 jobs? States with the most job openings for Service Desk Analyst 1 jobs include:
What job categories do people searching Service Desk Analyst 1 jobs look for? The top searched job categories for Service Desk Analyst 1 jobs are:
Service Desk Analyst 1 jobs near you
Infographic showing various Service Desk Analyst 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst 1

Service Desk Analyst 1

Netrio

Mckinney, TX • Hybrid

$48K - $55K/yr

Full-time

Re-posted 29 days ago

Job description

JOB SUMMARY
The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction.
Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.
The hours for this position are 9 a.m. - 6 p.m., 5 days during the week (no weekends). It will also require someone to report to the McKinney, Texas office at least 2 days during the week for the shift.

KEY RESPONSIBILITIES
  • Provide phone support for helpdesk calls.
  • Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
  • Collaborate with peers and technical staff to ensure first-call completion.
  • Consistently meet remote support response standards on a day-to-day basis.
  • Ensure customer satisfaction by confirming the resolution of each service request after completion.
  • Work with peers and technical staff to facilitate the transition of work to the appropriate team.
  • Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
  • Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
  • Deploy and maintain managed service offerings for client networks.
  • Proactively maintain client networks remotely, in accordance with documented standards.
KEY COMPETENCIES
Customer Focus
  • Provide clear communication and resolution regarding service requests to ensure customer satisfaction.
Collaboration
  • Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.
Continuous Improvement
  • Identify gaps in documentation and processes to enhance efficiency and service delivery.
Attention to Detail
  • Accurately manage and document service requests, ensuring proper tracking and resolution.
Time Management
  • Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.
QUALIFICATIONS
Required:
  • Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
  • Ability to triage technical support calls in a call center environment.
  • Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
  • Ability to work quickly and accurately with strong attention to detail.
  • Ability to follow written procedures and document work thoroughly.
Preferred:
  • Experience in technical support or service request management in a remote support environment.
  • Familiarity with client network management and monitoring tools.
WORK ENVIRONMENT + BENEFITS
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:
  • Competitive salary
  • Comprehensive benefits package
  • Wellness programs and professional development opportunities.
The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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