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Enterprise Service Desk Analyst Jobs (NOW HIRING)

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD · On-site

$20.25 - $27.75/hr

Overview Enterprise Service Desk Analyst LOCATION: Columbia, MD (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD

$40K - $55K/yr

Overview Enterprise Service Desk Analyst LOCATION: Columbia, MD (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Mattamy Asset Management Department: IT Enterprise Services, Mattamy Asset Management Employment ... The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ

$20.75 - $28.25/hr

Mattamy Asset Management Department: IT Enterprise Services, Mattamy Asset Management Employment ... The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Dental Office

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

CAI

Service Desk Analyst

$18/hr

Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst ...

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Service Desk Analyst Team Lead Primary Functions: Responsible for technical support, first-line ... the enterprise. * Meet department-specific performance metrics while adhering to the incident ...

CAI

Service Desk Analyst

$18/hr

Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst ...

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Enterprise Service Desk Analyst information

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How much do enterprise service desk analyst jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for enterprise service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an enterprise service desk analyst?

An enterprise service desk analyst is a professional responsible for providing technical support and troubleshooting assistance to employees or customers within an organization. They handle IT issues, manage service requests, and often use ticketing systems, requiring strong communication skills and technical knowledge of hardware, software, and network systems.

What is the difference between Enterprise Service Desk Analyst vs Service Desk Technician?

AspectEnterprise Service Desk AnalystService Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, enterprise-level IT supportHelp desks, technical support centers
Employer & IndustryLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search IntentUnderstanding roles, career paths, job requirementsTechnical troubleshooting, support tasks

The Enterprise Service Desk Analyst typically handles complex IT issues within large organizations, focusing on customer service and incident management. In contrast, Service Desk Technicians often perform more technical troubleshooting and support tasks at a more operational level. While both roles require similar certifications and work environments, the Analyst role usually involves higher-level responsibilities and interaction with enterprise systems.

Is an enterprise service desk analyst a stressful job?

An enterprise service desk analyst's job can be stressful due to handling multiple support requests, troubleshooting technical issues, and meeting service level agreements. The role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-demand periods or system outages.

What does an enterprise service desk analyst do?

An enterprise service desk analyst provides technical support to employees or customers by troubleshooting hardware, software, and network issues. They document incidents, escalate complex problems, and use tools like ticketing systems to ensure timely resolution, often working in a help desk or support center environment. Strong communication skills and knowledge of ITIL practices are typically required.
More about Enterprise Service Desk Analyst jobs
What job categories do people searching Enterprise Service Desk Analyst jobs look for? The top searched job categories for Enterprise Service Desk Analyst jobs are:
Enterprise Service Desk Analyst jobs near you
Infographic showing various Enterprise Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Enterprise Service Desk Analyst

Astrion

Huntsville, AL • On-site

$19 - $26/hr

Full-time

Re-posted 26 days ago

Job description

Overview
Enterprise Service Desk Analyst
LOCATION: Huntsville, AL (ONSITE)
JOB STATUS: Full-time
CLEARANCE: Active Secret Clearance Required
CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification
TRAVEL: Less than 25%
Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.
REQUIRED QUALIFICATIONS / SKILLS
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
  • Minimum of 2 years of experience in a Service Desk Analyst or IT support role
  • Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred)
  • Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
  • Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
  • Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
  • Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
  • Excellent customer service, communication, and leadership skills
  • Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
  • Strong organizational skills with the ability to manage multiple priorities and escalations
  • Active Secret security clearance required

KEY RESPONSIBILITIES:
  • Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
  • Provide technical support for hardware, software, mobile devices, and enterprise applications
  • Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
  • Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
  • Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
  • Support user account administration including password resets, MFA enrollment, and Office 365 account management
  • Assist users with VPN connectivity, remote access, and enterprise collaboration tools
  • Provide onboarding support for new employees including workstation setup and initial credential distribution
  • Troubleshoot hardware, software, printer, and connectivity issues
  • Support enterprise asset management and configuration management processes
  • Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
  • Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
  • Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
  • Document technical procedures, troubleshooting steps, and recurring support solutions
  • Position requires Monday through Friday onsite support at the Huntsville, AL office
  • Desired: Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
  • Desired: Experience supporting hybrid cloud environments including Microsoft Azure or AWS
  • Desired: Background in Windows Server and Linux (RHEL preferred) administration
  • Desired: Experience with enterprise network administration and troubleshooting
  • Desired: Experience with IT asset management and configuration management processes
  • Desired: Prior experience supporting cybersecurity compliance audits and documentation collection

Work Environment:
  • Onsite role located in Huntsville, AL
  • Fast-paced enterprise IT environment supporting internal users and mission operations
  • Collaborative team environment with interaction across cybersecurity, infrastructure, and compliance teams
  • Opportunities to support enterprise modernization and continuous improvement initiatives

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