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Enterprise Service Desk Analyst Jobs (NOW HIRING)

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Mattamy Asset Management Department: IT Enterprise Services, Mattamy Asset Management Employment ... The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ

$20.75 - $28.25/hr

Mattamy Asset Management Department: IT Enterprise Services, Mattamy Asset Management Employment ... The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Astrion

Enterprise Service Desk Lead

Huntsville, AL · On-site

Overview Enterprise Service Desk Lead LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant ...

Astrion

Enterprise Service Desk Lead

Huntsville, AL

$85K - $100K/yr

Overview Enterprise Service Desk Lead LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The ... Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Dental Office

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Description We are seeking a customer-focused Service Desk Analyst to provide first-level technical support for end users across a global enterprise environment. This role serves as the primary point ...

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Service Desk Analyst Team Lead Primary Functions: Responsible for technical support, first-line ... the enterprise. * Meet department-specific performance metrics while adhering to the incident ...

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Enterprise Service Desk Analyst information

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How much do enterprise service desk analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for enterprise service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Enterprise Service Desk Analyst vs Service Desk Technician?

AspectEnterprise Service Desk AnalystService Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, enterprise-level IT supportHelp desks, technical support centers
Employer & IndustryLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search IntentUnderstanding roles, career paths, job requirementsTechnical troubleshooting, support tasks

The Enterprise Service Desk Analyst typically handles complex IT issues within large organizations, focusing on customer service and incident management. In contrast, Service Desk Technicians often perform more technical troubleshooting and support tasks at a more operational level. While both roles require similar certifications and work environments, the Analyst role usually involves higher-level responsibilities and interaction with enterprise systems.

What does a service desk analyst do?

A service desk analyst provides technical support and assistance to end-users by troubleshooting hardware, software, and network issues. They document incidents, escalate complex problems when necessary, and often use ticketing systems to track requests, requiring good communication skills and technical knowledge of IT systems.

Is AI replacing IT's help desk?

Enterprise Service Desk Analysts support IT help desks by managing user issues and troubleshooting. While AI tools like chatbots and automation are increasingly used to handle routine tasks, human analysts remain essential for complex problems, decision-making, and customer service. AI enhances efficiency but does not fully replace the need for skilled IT support professionals.

What is the role of an enterprise analyst?

An enterprise analyst evaluates an organization's processes, systems, and data to identify improvements that enhance efficiency and effectiveness. They often work with stakeholders to gather requirements, analyze business needs, and recommend technology solutions, utilizing tools like data analysis software and process modeling. Strong communication and problem-solving skills are essential for this role.

What jobs in the US pay 300,000 a year?

Enterprise Service Desk Analysts typically do not earn $300,000 annually; such high salaries are usually associated with executive roles, specialized consultants, or senior management positions. High-paying jobs in the US often require extensive experience, advanced certifications, or leadership responsibilities across industries like finance, technology, or healthcare.
More about Enterprise Service Desk Analyst jobs
What job categories do people searching Enterprise Service Desk Analyst jobs look for? The top searched job categories for Enterprise Service Desk Analyst jobs are:
Enterprise Service Desk Analyst jobs near you
Infographic showing various Enterprise Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Enterprise Service Desk Analyst

Astrion

Huntsville, AL

$40K - $55K/yr

Full-time

Posted 17 days ago

Job description

Overview

Enterprise Service Desk Analyst

LOCATION: Huntsville, AL (ONSITE)

JOB STATUS: Full-time

CLEARANCE: Active Secret Clearance Required

CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification

TRAVEL: Less than 25%

Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.

REQUIRED QUALIFICATIONS / SKILLS

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
  • Minimum of 2 years of experience in a Service Desk Analyst or IT support role
  • Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred)
  • Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
  • Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
  • Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
  • Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
  • Excellent customer service, communication, and leadership skills
  • Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
  • Strong organizational skills with the ability to manage multiple priorities and escalations
  • Active Secret security clearance required

KEY RESPONSIBILITIES:

  • Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
  • Provide technical support for hardware, software, mobile devices, and enterprise applications
  • Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
  • Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
  • Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
  • Support user account administration including password resets, MFA enrollment, and Office 365 account management
  • Assist users with VPN connectivity, remote access, and enterprise collaboration tools
  • Provide onboarding support for new employees including workstation setup and initial credential distribution
  • Troubleshoot hardware, software, printer, and connectivity issues
  • Support enterprise asset management and configuration management processes
  • Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
  • Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
  • Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
  • Document technical procedures, troubleshooting steps, and recurring support solutions
  • Position requires Monday through Friday onsite support at the Huntsville, AL office
  • Desired: Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
  • Desired: Experience supporting hybrid cloud environments including Microsoft Azure or AWS
  • Desired: Background in Windows Server and Linux (RHEL preferred) administration
  • Desired: Experience with enterprise network administration and troubleshooting
  • Desired: Experience with IT asset management and configuration management processes
  • Desired: Prior experience supporting cybersecurity compliance audits and documentation collection

Work Environment:

  • Onsite role located in Huntsville, AL
  • Fast-paced enterprise IT environment supporting internal users and mission operations
  • Collaborative team environment with interaction across cybersecurity, infrastructure, and compliance teams
  • Opportunities to support enterprise modernization and continuous improvement initiatives