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Service Desk Analyst 1 Jobs (NOW HIRING)

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Job Title: Level 1 Service Desk Analyst Type: Contract - 12 Months (Probability of Extension) Location: Phoenix, AZ (Onsite) Interview : In Person interview Position Description: Service Desk ...

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

Description Service Desk Analyst JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Vertisystem Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Tier 3 Service Desk Analyst (New York City) We re looking for a highly skilled Tier 3 Service Desk ... Mentor Tier 1 and Tier 2 analysts and help improve overall service quality What we re looking for ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

... Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related issues while ensuring a high level of customer service and timely resolution. Key Responsibilities

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Company Description Founded in 2004, P&S Transportation is one of the fastest growing flatbed ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...

Brooksource

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking Service Desk Analysts to support a large-scale migration project. In this role, you will provide high ...

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Service Desk Analyst 1 information

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How much do service desk analyst 1 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service desk analyst 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk analyst 1, and why are they important?

To thrive as a Service Desk Analyst 1, you need foundational IT knowledge, troubleshooting abilities, and typically a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These competencies are crucial for delivering timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What is a service desk analyst 1?

Service Desk Analyst 1s are entry-level IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They are typically the first point of contact for troubleshooting problems, logging incidents, and resolving common technical issues either remotely or in person. These analysts follow documented procedures to resolve issues, escalate complex problems to higher-level technicians, and ensure excellent customer service throughout the support process.

What is the difference between Service Desk Analyst 1 vs Service Desk Analyst 2?

AspectService Desk Analyst 1Service Desk Analyst 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., HDI Support Center Analyst)
ExperienceEntry-level, 0-1 yearMid-level, 1-3 years
Work EnvironmentHelp desk, support centerHelp desk, support center
ResponsibilitiesHandling basic user issues, ticket loggingHandling complex issues, mentoring

The main difference between Service Desk Analyst 1 and Service Desk Analyst 2 lies in experience, certifications, and responsibilities. Service Desk Analyst 2 typically has more experience and handles more complex issues, often mentoring newer staff. Both roles work in similar environments, but Service Desk Analyst 2 requires a higher skill level and often advanced certifications.

What are the typical challenges service desk analyst 1 professionals face and how can they be managed?

Service Desk Analyst 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a broad range of technical issues, and balancing competing priorities. To manage these, it's important to develop strong organizational skills, communicate clearly with both users and team members, and leverage available knowledge bases or escalation procedures. Proactively seeking feedback and participating in regular team meetings can also help address recurring issues and improve overall service quality.
More about Service Desk Analyst 1 jobs
What states have the most Service Desk Analyst 1 jobs? States with the most job openings for Service Desk Analyst 1 jobs include:
What job categories do people searching Service Desk Analyst 1 jobs look for? The top searched job categories for Service Desk Analyst 1 jobs are:
Service Desk Analyst 1 jobs near you
Infographic showing various Service Desk Analyst 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

MKS2 Technologies

Arlington, VA • On-site

$30 - $35/hr

Full-time

Posted 26 days ago

Job description

Service Desk Analyst 
Location: On-site in Arlington, VA.

Clearance: DoD Secret
Pay Rate: $30-$35/hr
Skills:

  • High school diploma or equivalent.
  • At start date, must possess an IAT level II certification in ACTIVE status:
    • CCNA Security
    • CySA+
    • GICSP
    • GSEC
    • Security+CE
    • CND
    • SSCP
  • 3+ years' experience as a service desk analyst with proven experience in ongoing support of client-specific application systems.
  • Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.
  • The equipment used in this position includes, but is not limited to, computers, servers, and network devices.
  • Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.
  • Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.
  • Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.
  • Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.
  • Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.
  • Support the team process and participate in cross-functional teams in a fast-paced and ITIL transitional environment.

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

  • Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, and hardware support (desktop, laptop, peripheral).
  • Perform in-person customer service and phone support service to 4,000 end-user community.
  • Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
  • Provide VIP support and communication regarding the status of incident troubleshooting and resolution.
  • Handle efficiently a high-volume ticket queue by supporting 50 - 100 tickets daily.
  • Participate in all meetings, such as, but not limited to, weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
  • Prepare accurate documentation to support and maintain a working knowledge base of service desk processes, including pertinent guidelines, regulations, compliance issues, documentation requirements, and application reference materials.
  • Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
  • Support focus teams or specialized projects to promote rapid improvement and turnaround.
  • Maintain a professional and pleasant manner using proper customer service skills via telephone and/or email.
  • Operate a 24x7x365 Service Desk.
  • Responsible for handling after-hours on-call support (when necessary).
  • Other duties as assigned.

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