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Service Desk Analyst 1 Jobs (NOW HIRING)

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

Franklin Electric

Service Desk Analyst

Fort Wayne, IN · On-site

$20.25 - $27.75/hr

Service Desk Analyst Department: IT Employment Type: Full Time Location: US - Indiana - Fort Wayne ... One to three years of related experience (preferred). Computer Skills * Advanced: Microsoft ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

... Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

w3r Consulting

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is specific to the Service Desk Function at client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information ...

Netpace Inc

Help Desk Analyst 1

Columbus, OH · On-site

$19.75 - $27/hr

Job Summary : Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and ... Responsibilities : • Understanding of Desktop Support and Software Licensing Services. • ...

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

... equals one year of experience) required. Proficiency in Microsoft Operating Systems and Office ... Service Desk Analyst - Third Shift Experience in an academic or healthcare environment preferred.

Kforce Technology Staffing

Service Desk Analyst

Leawood, KS · On-site

$20 - $27.25/hr

The Service Desk Analyst position is a highly service-oriented technical support role that is ... Minimum of 1 of year experience in a technology-oriented role required, preferably in the following ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Company Description Founded in 2004, P&S Transportation is one of the fastest growing flatbed ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

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Service Desk Analyst 1 information

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How much do service desk analyst 1 jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service desk analyst 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk analyst 1?

Service Desk Analyst 1s are entry-level IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They are typically the first point of contact for troubleshooting problems, logging incidents, and resolving common technical issues either remotely or in person. These analysts follow documented procedures to resolve issues, escalate complex problems to higher-level technicians, and ensure excellent customer service throughout the support process.

What are the key skills and qualifications needed to thrive as a service desk analyst 1, and why are they important?

To thrive as a Service Desk Analyst 1, you need foundational IT knowledge, troubleshooting abilities, and typically a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These competencies are crucial for delivering timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are the typical challenges service desk analyst 1 professionals face and how can they be managed?

Service Desk Analyst 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a broad range of technical issues, and balancing competing priorities. To manage these, it's important to develop strong organizational skills, communicate clearly with both users and team members, and leverage available knowledge bases or escalation procedures. Proactively seeking feedback and participating in regular team meetings can also help address recurring issues and improve overall service quality.

What is the difference between Service Desk Analyst 1 vs Service Desk Analyst 2?

AspectService Desk Analyst 1Service Desk Analyst 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., HDI Support Center Analyst)
ExperienceEntry-level, 0-1 yearMid-level, 1-3 years
Work EnvironmentHelp desk, support centerHelp desk, support center
ResponsibilitiesHandling basic user issues, ticket loggingHandling complex issues, mentoring

The main difference between Service Desk Analyst 1 and Service Desk Analyst 2 lies in experience, certifications, and responsibilities. Service Desk Analyst 2 typically has more experience and handles more complex issues, often mentoring newer staff. Both roles work in similar environments, but Service Desk Analyst 2 requires a higher skill level and often advanced certifications.

More about Service Desk Analyst 1 jobs

What states have the most Service Desk Analyst 1 jobs?

States with the most job openings for Service Desk Analyst 1 jobs include:

What are popular job titles related to Service Desk Analyst 1 jobs?

For Service Desk Analyst 1 jobs, the most frequently searched job titles are:

Service Desk Analyst 1 jobs near you
Infographic showing various Service Desk Analyst 1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

San Antonio, TX • On-site

MDAEdge
Custom Software Development Services • 51 - 200 employees
Learn more about MDAEdgeexternal

$18.50 - $25.25/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
MDAEdge is a company focused on Information Management and Service Support. They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software while maintaining excellent customer service.
Responsibilities:
• Support the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and the organization as a whole.
• Cooperate with other personnel and workgroups, to practice ongoing self-development, and to demonstrate behaviors that are aligned with the Mission, Core Values, and Vision.
• Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets.
• Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times.
• Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests.
• Participates in departmental programs that promote and deliver exceptional customer service.
Qualifications:
Required:
• High School Diploma
• Excellent problem-solving skills
• Strong communication skills
• Interpersonal skills
• Patient, positive, and customer-friendly attitude
• Ability to provide first level hardware and software technical support
• Ability to assist customers in understanding and making appropriate use of software tools and various applications
• Experience with MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers
• Ability to document all associated resolutions and/or actions taken in the ticketing software system
• Ability to manage Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
• Ability to follow up with internal and external support technicians and analysts for ticket status updates
• Ability to create Knowledge Base Articles and Wiki entries
• Ability to assist Service Desk Analyst II's and III's and second level support analysts
• Ability to serve as a liaison between Information Management Department and all customers
• Ability to cooperate with other personnel and workgroups
• Ability to demonstrate behaviors that are aligned with the Mission, Core Values, and Vision
• Ability to provide effective Five-Star Customer Service
• Ability to acknowledge customers immediately to determine need and help resolve issues or requests
• Participation in departmental programs that promote and deliver exceptional customer service
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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