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Service Desk Analyst Level 2 Jobs in Raleigh, NC

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Duke University

Service Desk Analyst II

Durham, NC

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with ... This role requires someone who has a high level of customer experience and who is bilingual ...

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Job Title: IT End User Support Analyst - Level 2 Pay Rate: $32-$38 / Hr Location: Raleigh, NC ... Interfaces and/or supports the IT Network Management team, IT Service Desk team, IT Systems ...

STI

Service Desk Specialist

Raleigh, NC · On-site

... Level Specialist resource for an engagement to work with the Service Desk Team. The Service Desk ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...

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All JobsService Desk Analyst Level 2 JobsService Desk Analyst Level 2 Jobs in Raleigh, NC

Service Desk Analyst Level 2 information

See Raleigh, NC salary details

$14

$23

$34

How much do service desk analyst level 2 jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for service desk analyst level 2 in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What are Service Desk Analyst Level 2 responsibilities?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst Level 2, and why are they important?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
What are popular job titles related to Service Desk Analyst Level 2 jobs in Raleigh, NC? For Service Desk Analyst Level 2 jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst Level 2 jobs in Raleigh, NC look for? The top searched job categories for Service Desk Analyst Level 2 jobs in Raleigh, NC are:
Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 81% Full Time, 11% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.
Service Desk Analyst (French Language)

Service Desk Analyst (French Language)

Noblesoft Technologies

Morrisville, NC • On-site

$18 - $20/hr

Contractor

Re-posted 6 days ago

Job description

Role- Service Desk Analyst - Proficiency in French language 

Location: Morrisville, NC - Onsite

  • Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.
  • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
  • Should gather and analyzes information about the user’s issue and determines the best way to resolve their problem.
  • Managing, prioritizing, and documenting incoming questions and service desk tickets
  • Resolving technical issues quickly and efficiently
  • Installing and configuring software and meeting end-user needs
  • Escalating any serious problems to relevant departments and teams
  • Performing system updates, tests, and maintenance to avoid service interruptions.
  • Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
  • Producing user manuals and guidance for end-users
  • Prior experience working on Service Now Ticketing tool.

Skills Required:

  • Proficiency in diagnosing and resolving hardware and software issues efficiently.
  • Familiarity with various operating systems such as Windows & macOS,
  • Ability to install, configure, and support a wide range of software applications.
  • Experience with ITSM software and ticketing systems.