Durham, NC · On-site
The System Analyst Level 1 position performs a variety of complex technical tasks focused on the ... service Provide incident management, prioritization, and resolution of problems/tasks for users ...
Durham, NC · On-site
The System Analyst Level 1 position performs a variety of complex technical tasks focused on the ... service Provide incident management, prioritization, and resolution of problems/tasks for users ...
The System Analyst Level 1 position performs a variety of complex technical tasks focused on the ... service Provide incident management, prioritization, and resolution of problems/tasks for users ...
The System Analyst Level 1 position performs a variety of complex technical tasks focused on the ... service Provide incident management, prioritization, and resolution of problems/tasks for users ...
... DHTS Service Desk via face-to-face, phone or email and training classes. The analyst will act as ... Level 2 Analyst will, at a minimum: In addition to Level 1 competencies: Perform in-depth analysis ...
... DHTS Service Desk via face-to-face, phone or email and training classes. The analyst will act as ... Level 2 Analyst will, at a minimum: In addition to Level 1 competencies: Perform in-depth analysis ...
... DHTS Service Desk via face-to-face, phone or email and training classes. The analyst will act as ... Level 2 Analyst will, at a minimum: In addition to Level 1 competencies: Perform in-depth analysis ...
... DHTS Service Desk via face-to-face, phone or email and training classes. The analyst will act as ... Level 2 Analyst will, at a minimum: In addition to Level 1 competencies: Perform in-depth analysis ...
Cary, NC · On-site
Working knowledge of Microsoft Active Directory and GPO Strong customer service skills. Strong ... Advanced level skills in the Microsoft Office Suite: o Word, Excel, PowerPoint, Outlook ...
Cary, NC · On-site
Working knowledge of Microsoft Active Directory and GPO Strong customer service skills. Strong ... Advanced level skills in the Microsoft Office Suite: o Word, Excel, PowerPoint, Outlook ...
$18.50 - $25/hr
Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ... Excellent customer service orientation and verbal communication skills Advanced analytical thinking ...
$18.50 - $25/hr
Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ... Excellent customer service orientation and verbal communication skills Advanced analytical thinking ...
Description As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will ...
Description As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Cary, NC · On-site
$18.50 - $25/hr
Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... • Advanced analytical thinking and problem-solving skills • High Standard of Incident and ...
Cary, NC · On-site
$18.50 - $25/hr
Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... • Advanced analytical thinking and problem-solving skills • High Standard of Incident and ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Our services are vast and we produce software and web products. We specialize in Mobile development ... Monitoring incoming issues that are resolved by the front line Help Desk staff Diagnosing the root ...
Our services are vast and we produce software and web products. We specialize in Mobile development ... Monitoring incoming issues that are resolved by the front line Help Desk staff Diagnosing the root ...
Durham, NC · On-site
Experience researching, analyzing and interpreting automated system problems. Very good oral and ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
Durham, NC · On-site
Experience researching, analyzing and interpreting automated system problems. Very good oral and ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
Morrisville, NC · On-site
$80 - $110/hr
This position will be hired at either the Analyst II or Senior Analyst level; scope of ownership and level of independence will align with the successful candidate's experience. Key Responsibilities
New
Morrisville, NC · On-site
$80 - $110/hr
This position will be hired at either the Analyst II or Senior Analyst level; scope of ownership and level of independence will align with the successful candidate's experience. Key Responsibilities
New
Triage Level I, II and/or Level III trouble tickets as assigned by Department Lead. * Supports all ... Minimum of 3 years of Service Desk/customer support/IT experience preferably in a lead capacity
Triage Level I, II and/or Level III trouble tickets as assigned by Department Lead. * Supports all ... Minimum of 3 years of Service Desk/customer support/IT experience preferably in a lead capacity
Durham, NC · On-site
$65 - $90/hr
Triage Level I, II and/or Level III trouble tickets as assigned by Department Lead. * Supports all ... Minimum of 3 years of Service Desk/customer support/IT experience preferably in a lead capacity
Durham, NC · On-site
$65 - $90/hr
Triage Level I, II and/or Level III trouble tickets as assigned by Department Lead. * Supports all ... Minimum of 3 years of Service Desk/customer support/IT experience preferably in a lead capacity
... Level 2 will: Provide identified liaison services between Epic and identified Maestro Care EHR ... Desk via face-to-face, via phone or email and via training classes. Act as a Maestro Care EHR ...
... Level 2 will: Provide identified liaison services between Epic and identified Maestro Care EHR ... Desk via face-to-face, via phone or email and via training classes. Act as a Maestro Care EHR ...
... Level 2 will: Provide identified liaison services between Epic and identified Maestro Care EHR ... Desk via face-to-face, via phone or email and via training classes. Act as a Maestro Care EHR ...
... Level 2 will: Provide identified liaison services between Epic and identified Maestro Care EHR ... Desk via face-to-face, via phone or email and via training classes. Act as a Maestro Care EHR ...
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Quick apply
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Raleigh, NC · On-site +1
$30.98 - $40/hr
This role requires a high level of accuracy, excellent communication skills, and the ability to ... Desired Skills Strong analytical and problem-solving abilities. Excellent verbal and written ...
Raleigh, NC · On-site +1
$30.98 - $40/hr
This role requires a high level of accuracy, excellent communication skills, and the ability to ... Desired Skills Strong analytical and problem-solving abilities. Excellent verbal and written ...
Durham, NC · On-site
$20/hr
... II Responsibilities ... Provide support of incoming requests to the service desk via telephone, web portal, email to ensure ...
Durham, NC · On-site
$20/hr
... II Responsibilities ... Provide support of incoming requests to the service desk via telephone, web portal, email to ensure ...
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
| Aspect | Service Desk Analyst Level 2 | Service Desk Analyst Level 1 |
|---|---|---|
| Certifications | ITIL Foundation, CompTIA A+ (preferred) | ITIL Foundation, CompTIA A+ (preferred) |
| Work Environment | Support teams handling complex issues, escalation point | Frontline support, initial contact for users |
| Responsibilities | Diagnose and resolve advanced technical issues, escalate when needed | Respond to user inquiries, troubleshoot basic problems |
Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.
For Service Desk Analyst Level 2 jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Service Desk Analyst Level 2 jobs in Raleigh, NC are:
7.2
Based on 256 frontline employees who took The Breakroom Quiz
345th of 898 rated healthcare providers
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
The System Analyst Level 1 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 2,000 Windows-based servers in an enterprise-level computing virtual and physical environment.
This position works closely with:
Primary Job Responsibilities
Assist in the installation, configuration, administration, and system security of a multi-platform environment which includes multiple Windows Server operating systems including physical and virtual servers
Coordinate with the virtualization and networking teams to troubleshoot problems with virtual servers (VMware ESXi and Nutanix AHV)
Adhere to strong systems administration techniques and procedures
Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements
Analyze and improve system performance
Troubleshoot system failures and resolve. Identify and document permanent fixes
Communicate issues effectively to team members and management
Provide professional, courteous customer service
Provide incident management, prioritization, and resolution of problems/tasks for users
Participate in documenting policies and procedures
Work with client service representatives and various levels of team members across business units within the company.
Attend status calls when requested and provides detailed technical support.
Essential Skills
Windows Server Administrator with 1-5 years professional experience in Systems Administration, Virtualization, and Storage technologies on various Windows Server operating systems
Experience with server provisioning, patching, troubleshooting, securing servers, and monitoring
Package and patch management using SCCM/BigFix/other tools
Experience with Virtual Machines.
Experience in scripting via PowerShell/command line/other
Experience with configuration, troubleshooting, and management of Windows Firewall settings
Working knowledge of web application security, understanding of vulnerabilities and countermeasures
Preferred Qualifications
Bachelor's Degree - Computer or other similar technical concentration; relevant experience and / or training in lieu of education: Typically Minimum 3 Years Relevant Exp - Experience with Windows Systems administration.
Role Expectations
SKILLS / KNOWLEDGE - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
JOB COMPLEXITY - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
SUPERVISION - Normally receives little instruction on day-to-day work, general instructions on new assignments.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status.
*
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job FunctionsCertain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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