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Client Service Analyst Ii Jobs in Raleigh, NC (NOW HIRING)

Teklead Corp.

Business Analyst II

Cary, NC · On-site

$40 - $45/hr

Business Analyst II Job Location ( Onsite, NO REMOTE ): Cary, NC or Carrolton, TX Responsibilities ... client relationships, exceptional customer service and commitment to providing excellent ...

gpec

Construction Service Analyst

Raleigh, NC · On-site

This person will also be cross-trained with Warranty Analysts and work closely in the same ... Two years of working experience in a similar administrative-related position. Physical: Must be ...

gpec

Construction Service Analyst

Raleigh, NC · On-site

This person will also be cross-trained with Warranty Analysts and work closely in the same ... Two years of working experience in a similar administrative-related position. Physical: Must be ...

gpec

Construction Service Analyst

Raleigh, NC · On-site

This person will also be cross-trained with Warranty Analysts and work closely in the same ... Two years of working experience in a similar administrative-related position. Physical: Must be ...

Ivy Way Placements

Client Service Associate

Raleigh, NC · On-site

$80K - $92K/yr

Senior Client Service Associate Raleigh-Durham-Chapel Hill, NC Funny but True: A great Client ... Help keep daily operations running smoothly What We're Looking For * 2+ years of financial services ...

AmNet Services, Inc.

Systems Analyst - II

Cary, NC · On-site

A UCCaaS Repair/MACD technician provides 1.5 level technical repair and MACD support for Client ... Customer service and Voice/VoIP support experience is required, knowledge of Cisco Call Manger, ...

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All JobsClient Service Analyst Ii JobsClient Service Analyst Ii Jobs in Raleigh, NC

Client Service Analyst Ii information

See Raleigh, NC salary details

$14

$28

$46

How much do client service analyst ii jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for client service analyst ii in Raleigh, NC is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $34.57 per hour, depending on experience, location, and employer.

What is the difference between Client Service Analyst Ii vs Client Service Analyst I?

AspectClient Service Analyst IClient Service Analyst II
QualificationsEntry-level, often requires a bachelor's degreeIntermediate experience, may require additional certifications
ResponsibilitiesAssisting clients, basic data analysis, support tasksHandling complex client issues, data reporting, process improvements
Work EnvironmentSupport teams, client-facing roles, office settingMore autonomous, increased client interaction, team collaboration

The main difference between Client Service Analyst I and II lies in experience and responsibility level. Client Service Analyst II typically handles more complex tasks, requires more experience, and may have additional certifications. They often work more independently and contribute to process improvements, whereas Client Service Analyst I roles focus on foundational support and client assistance.

What is a client service analyst?

A client service analyst is a professional who manages client accounts, addresses inquiries, and resolves issues to ensure customer satisfaction. They often use communication skills, data analysis, and customer relationship management tools to support clients and improve service delivery.

What are popular job titles related to Client Service Analyst Ii jobs in Raleigh, NC?

For Client Service Analyst Ii jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Client Service Analyst Ii jobs in Raleigh, NC look for?

The top searched job categories for Client Service Analyst Ii jobs in Raleigh, NC are:

Client Service Analyst Ii jobs near you
Infographic showing various Client Service Analyst Ii job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $60,032 per year, or $28.9 per hour.

Business Analyst II

Teklead Corp.

Cary, NC • On-site

$40 - $45/hr

Full-time

Re-posted 26 days ago

Job description

US Citizens & Permanent Residents ONLY
Job Title: Business Analyst II
Job Location (Onsite, NO REMOTE): Cary, NC or Carrolton, TX
Responsibilities:
The Business Analyst II is a critical partner to the Product Owner/Product Manager and Scrum Team, responsible for translating strategic goals into actionable product requirements and measuring the overall effectiveness of modernization initiatives. This role provides data-driven insights and process support, ensuring goals related to feature delivery, process efficiency, and risk mitigation are met and continuously tracked.
The Business Analyst II will:
  • Translate data-driven insights into actionable recommendations, partnering with Product Owners to ensure analysis results in measurable strategic or operational improvements.
  • Establish post-implementation tracking to measure and validate the actual business value and impact realized from product changes or strategic recommendations.
  • Proactively identify and communicate emerging risks, optimization opportunities, or performance gaps to Product Leadership, translating complex analytical findings into clear business implications for strategic decision-making.
  • Partner with the Product Owner to define, document, and refine user stories, acceptance criteria, and technical requirements for development.
  • Actively participate in backlog grooming and prioritization sessions to ensure a well-defined and ready-to-deliver backlog.
  • Support the Scrum Team by testing functionality as it's being delivered and ensuring it meets the defined acceptance criteria.
  • Engage directly with business stakeholders and end-users to understand, document, and prioritize new features and enhancements.
  • Lead the triage and troubleshooting of production issues, collaborating with engineering and business teams to ensure timely resolution and root cause analysis.
  • Analyze and report on the effectiveness of the data governance tool/function, measuring its contribution to accelerating time-to-insight and building data trust.
  • Track data quality and integrity metrics during Data Ingestion & Lineage (Legacy to Snowflake via Pennypipe), including supporting automated reconciliation tests.
  • Develop and monitor KPIs related to the Policy & Governance Framework to demonstrate progress in Risk Mitigation and Compliance.
  • Develop metrics to monitor the rate of automatic resolution for failed Pennypipe replication jobs, ensuring the goal of achieving high Operational Resiliency and "zero business-critical reporting outages" is met.
  • Support the evaluation of external governance platforms (e.g., DataHub/Collate/Sifflet) with data-driven cost-benefit analysis.

Qualifications:
  • 4 Year college degree (Bachelor) or equivalent work experience
  • Deep understanding of Agile methodologies (Scrum/Kanban), including writing user stories, defining acceptance criteria, and managing a product backlog.
  • Strong quantitative and qualitative analytical skills, with a proven ability to define, measure, and report on key performance indicators (KPIs) for complex technical platforms.
  • Tool Expertise: Tableau, Sigma, Power BI, BI toolset
  • Proficiency with data warehousing (e.g., Snowflake) and SQL, BI tool analytics (e.g., Sigma), and an understanding of data governance/metadata concepts.
  • Experience in monitoring data quality, tracking data lineage, and assessing migration risk.
  • Ability to synthesize complex analytical findings into clear, concise reports and presentations for both technical and business stakeholders.
  • Experience with JIRA, Scrum, Kanban, Sprint Planning

Compensation: $40.00 - $45.00 per hour
History
Teklead Corporation is a national Information Technology Consulting company, successfully representing a wide spectrum of clients and their IT needs since 1990. Teklead is dedicated to providing the highest quality software development/support and IT staffing services, both onsite and offshore, using top-notch IT professionals. Having a deep understanding of the IT industry and taking advantage of our extensive network, we've been able to distinguish ourselves by meeting our client's needs and challenges. Our success and reputation are supported by long-lasting client relationships, exceptional customer service and commitment to providing excellent IT solutions.
With more than 25 years of experience, Teklead has expanded to reach a global-level and now has offices in North America (Los Angeles, CA, New York, NY, Dallas, TX), Europe (London, UK) and the Asia Pacific (Banglore, Karnataka, India). As demand for IT - and more, specifically, high quality and cost effective ADM services - increases, Teklead plans to meet that demand. We are constantly looking to expand our operation through increased screening, hiring and IT training, in addition to expanding our delivery centers in North America and the Asia Pacific regions.

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