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Client Service Analyst Ii Jobs Near Me

The Credit Analyst II will be focused on completing credit memos representing new money requests to ... Complete underwriting tasks within expected service level and turnaround times. * Participate in ...

Expedite corrections or adjustments and follow up to ensure full resolution What We're Looking For: * 2-4 years of client service experience * Strong client service and communication skills

We're looking for a Compliance Analyst II to join our ever evolving Network Compliance Team and ... Think like a client: We care deeply about our clients' success. We ask, listen and learn - curious ...

This position will support the sales and client service teams through oversight and execution of ... Two to three years of insurance industry experience. * Knowledge of various employee benefits ...

Client Service Coordinator

Westerville, OH · On-site

$17.50 - $22.75/hr

... analyze and solve problems. Translates problems into practical solutions. · Client service skills ... Consistently ensures the team provides the client with attentive, courteous and informative service.

Client Service Coordinator

Westerville, OH · On-site

$17.25 - $22.75/hr

... analyze and solve problems. Translates problems into practical solutions. • Client service skills ... Consistently ensures the team provides the client with attentive, courteous and informative service.

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IS Customer Service Analyst II - RIS

Nationwide Children's Hospital

Columbus, OH • On-site

Full-time

Re-posted 6 days ago


Nationwide Children's Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

552nd of 1,060 rated hospitals


Job description

Overview:
**This position is fully on-site in Columbus, Ohio**
This position will primarily support Mac and Mobile Devices.
Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.
Job Description Summary:
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
Job Description:
Essential Functions:
  • Serves as an escalation point for tier one support staff
  • Gathers relevant information to assist in the timely resolution of incidents, requests, and problems
  • Identifies situations requiring urgent attention, to prioritize and escalate to appropriate tier 3 resources
  • Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
  • Assists the IS Service Desk with continuous process improvement
  • Acts as liaison between tier 1 and tier 3 analysts and customers for incident and problem resolution
  • Manages application lifecycle and vendor relations for assigned applications

Education Requirement:
Bachelor's Degree or relevant experience required.
Certifications:
A+, Network+, preferred.
Skills:
Conflict resolution, excellent troubleshooting and customer service skills
Experience:
3 years' experience providing IT customer support, required.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Reaching above shoulder, Squat/kneel
FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking
CONTINUOUSLY: Computer skills, Decision Making, Problem solving, Sitting
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

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About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892